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"Unfortunately the hot tub was not working all weekend."
The seal on the door was perished so every time we shut the door the fire went out and we did not have a hot tub only a smoke tub. It was one of the reasons we booked this cottage.
It was meant to be dog friendly but the little dog we had with us managed to get out onto the main road through a hole in the front gate which as we only used the back gate we hadn’t noticed it.
Very disappointed.
Dear Shirley
We are so sorry to hear this feedback and always take it personally when a visit does not live up to expectations. Unfortunately the feedback above was the only information received and if you had called us on the numbers provided we would have tried to rectify the issues for you. We also appreciate the feedback you provided in the Visitors book and are sorry that you were disappointed with the welcome pack goods, often highly praised, which are provided to offer convenience and a flavour of Madresfield produce.
Property Owner
Reviewed by Shirley3.1★Nov 2024
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"We stayed at this property the day after our Wedding for 2 ngts, along with our dogs - A mini honeymoon."
The property is absolutely lovely, spacious, clean, lovely enclosed garden and everything we needed.
Although we through the property was quite pricey, we opted for it because of the hot tub. Paying over £900 for 2 ngts.
On the two occasions, we lit the tub before we went out for the afternoon and evening, thinking we would have a dip when we got home 3-4hrs later - We were very disappointed to find that the water hadn’t heated, so opted for a hot bath instead. We had followed the instructions to a tee on both occasions - it didn’t seem to work for us
:-(
We had been left a lovely bottle of fizz by the owner.
Dear Tracey
Thankyou for your feedback and we are glad you enjoyed the property, it is a rural gem.
However, I am sorry to hear you had issues with the hot tub, very disappointing considering you had booked for 2 nights and it was a special occasion.
The hot tub is normally very reliable as you can see from previous feedback.
Being keen to ensure our guests have the best time, we would have visited to investigate the problem if we had been made aware, the relevant numbers being included in our welcome pack and letter.
Property Owner
Reviewed by Tracey3.8★Oct 2024
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"Lovely cottage, really clean."
Great welcome pack. Fantastic for the dogs and dog walks. Really comfortable, and close, but not too close, to amenities, the Malvern hills, etc. Would definitely go back again. 10 out of 10 from us.
Dear Dave
Thank you so much for the 10/10 - we really appreciate the time taken when leaving feedback. We are glad you enjoyed your stay and hope to see you again soon.
Property Owner
Reviewed by Dave5.0★Sep 2024
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"Beautifully renovated cottage in a lovely village setting."
The welcome pack was very 'welcome' and delicious, the facilities were great even down to providing wash tablets and dishwasher tablets. The dogs were very pleased to see a lovely thoughtful jar of treats and dog bowls were also provided. Despite the awful weather we all had a lovely relaxing time, thank you!
Dear Mandy, I am so sorry the weather was not so good, it is such a gamble in the UK! However, delighted that you enjoyed your stay and goodies and that you had time to relax.
Thank you for taking the time to leave your review.
Property Owner
Reviewed by Mandy4.4★Sep 2024
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"The property was beautifully presented."
The decor and the quality of the workmanship was faultless. It was perfectly cleaned and tidied. The kitchen was well equipped and the welcome gift was much appreciated. The log fired hot tub was amazing and was great to come home to after enjoying our walks in the Malvern Hills. The wrap around garden was secure for our dogs and the off street parking was perfect for our two cars. A well deserved 5 star property which I am happy to highly recommend and would definitely like to return to.
Dear Graeme.
Thank you for such a positive review. We are delighted that you had such an enjoyable stay and welcome you back with open arms!
Property Owner
Reviewed by Graeme5.0★Jul 2024
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"Such a lovely stay at this cottage."
Everything you need for a perfect break away. Thoroughly enjoyed ourselves.
Dear Sarah
We are very glad that you enjoyed your break at No.29, it is a charming property.
Thank you for taking the time to comment.
Property Owner
Reviewed by Sarah5.0★May 2024
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"We have just returned from a wonderful week, the cottage is beautiful and well equipped."
Delicious welcome pack of local sausage, bacon, eggs and bread enjoyed by all. The hot tub was fabulous and our little dog loved the big garden. We explored the local areas which were lovely and the views from the hills stunning. We will be back, excellent, thank you.
What super feedback thank you.
The views of the hills are quite special and we are so pleased that the dog enjoyed the garden! We look forwards to seeing you again.
Property Owner
Reviewed by Clare5.0★Mar 2024
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"Beautiful cosy cottage in stunning area!"
Absolutely loved our stay and the bed was so comfy. Enjoyed the hot tub, although it was a little tricky to keep going as we didn’t have much kindling to work with for 3 days worth of fires. My only critique- more kindling, dishwasher tablets and tea towels if possible. However the bread, sausages, bacon and milk was a lovely touch :)
Hello and thank you very much for the very welcome feedback.
It was good to hear that you found the beds to be really comfortable - a good nights sleep is so important and was a major factor for us when selecting the beds and mattresses from Hypnos.
Regarding the kindling and dishwasher tabs, please note, as communicated in the Welcome folder, as a self-catering cottage we do indeed provide a starter pack of these items, with top ups available to be purchased locally. However, we do provide a complimentary supply of logs for the duration of the stay, because of their cumbersome nature and for the ease of our guests.
We are delighted to hear that you enjoyed the produce and I will pass your feedback on to our butcher and farming and food manager.
Property Owner
Reviewed by Sammie Jo4.4★Feb 2024
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"We had a lovely stay at No29."
Great local walking straight from the cottage, the dogs absolutely loved having the extra space, doing zoomies around the huge garden.
Welcome pack & the bacon, sausages, eggs, and milk was a lovely extra bonus. And also tasted delicious.
Thanks for having us!
That is super feedback thank you and we loved the fact that the dogs enjoyed their "zoomies" around the garden!
Property Owner
Reviewed by Aimee5.0★Feb 2024
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"Amazing property would highly recommend."
A slightly longer check out New Year’s Day would have been ideal .
The welcome pack of sausage and bacon was delicious
Dear Richard
Thank you for your review, so glad you had an enjoyable stay and great to hear that you enjoyed the sausages and bacon!
Property Owner
Reviewed by Richard5.0★Dec 2023
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"We had a wonderful stay at No29 Malvern."
The cottage is beautifully decorated and restored. The location is very quiet and peaceful, ideal for visiting the local villages and towns. Didn't get the chance to try the hot tub unfortunately but did use the log burner in the lounge. The men were in their element, made the cottage really warm and cosy. It was nice that we could take 3 dogs and the dog treats were very much liked by our pets.
The welcome pack was a lovely touch, the bacon and sausages were delicious.
Thank you for making our stay so relaxing and enjoyable.
Dear Beverley
Great to hear that you all had such a super stay and that you enjoyed the special touches we put in place for our extra-special guests, I will pass on the message regarding the bacon and sausages to our farming and food team.
Property Owner
Reviewed by Beverley5.0★Nov 2023
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"No29 is a beautiful cottage, that has been renovated to a high standard."
Furnishings are comfortable and offer a lovely base to relax.
We had a really lovely week with our 3 dogs, lots of walks on the Malvern Hills and there is a lovely one nearby, although very muddy at the moment due to the amount of rain we have had.
Hi Deborah
Thank you for your welcome feedback and we are so pleased to hear that you enjoyed your stay at No.29. At last the ground is drying out here and the paths are less muddy! We'd love to see you again.
Property Owner
Reviewed by Deborah5.0★Nov 2023
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"The cottage was absolutely lovely, very clean, comfy beds, with pretty well everything you could possibly need for a stay away."
Enjoyed the hot tub which was very nice to relax in and the space for 4 adults and 3 dogs was ample with a nice big secure garden. We have stayed in quite a few cottages and this is definitely one of the best, highly recommended.
Dear Graham.
Thankyou very much for your comments, we are delighted that you enjoyed your stay and that you have ranked it so highly.
Hopefully see you again!
Property Owner
Reviewed by Graham5.0★Sep 2023
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"This is a superb property set on the Madresfield estate which gives it a very nice ambience."
The welcome pack included fantastic sausages bacon & eggs from the estate so couldn’t get more local! Logs from estate also heated the hot tub which was a great bonus and when you get the hang of it ( good instructions included) you can light every other date to maintain nice warm temperature. Great for dogs our 2 loved the very secure garden and many local walks that they can be ‘off lead’ .Very responsive team from estate nearby on any queries. Only suggestion would be some outside sun loungers or deck chairs if the weather is good.
Dear Adrian. Thank you for the feedback, we are to hear you enjoyed the property and it's surroundings and will take the feedback about the sun loungers on board.
Best wishes.
Property Owner
Reviewed by Adrian4.4★Sep 2023
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"We had a fantastic time at No 29 - pictures on the website do not do it justice - pristine and a really quiet area (accepting the cows in the field next door!"
) with some lovely walks for the dog right on the doorstep. Well positioned to explore the Malverns - everywhere was about 15 mins away - and supermarket less than 4 mins. Our only problem was that we couldn't light the fire in the wood fired hot tub but that was down to our lack of scout skills as opposed to any fault of the property! Planning a return visit ☺️
Hi Hannah. What a lovely review thank you and we look forward to having you visit again if you are able to.
We have just launched our new 4-bed 'Byways Cottage', quite close to No.29 Madresfield and are about to launch another 3-bed cottage, called Lavender Cottage, so if you do visit again, you have greater choice!
When you do visit again, please call us regarding the lighting of the burner - we can always help.
Kind regards.
Property Owner
Reviewed by Hannah5.0★Aug 2023
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"We were a party of 4 adults, one teenager and a dog."
On arrival we were greeted with a fabulous welcome pack - the bread was delicious. The accommodation was superb; beautifully and tastefully decorated throughout, with the all important comforts, including beds. One suggestion would be for the bedroom door hinges to be oiled to reduce noise when opening and closing during the night The garden was fully enclosed which meant we could relax and let our dog sniff and wander to her heart’s content. The hot tub was fabulous, although a net to scoop out uninvited guests would be good. There are plenty of public footpaths close by for early morning dog walks. The Morgan Museum is a must, although note it is not really accessible for those with disabilities; and it is just 5-6 mins down the road. There are plenty of places to visit for all ages and the recommended pubs were great and dog friendly. We had a fabulous time and cannot recommend highly enough.
Lovely and helpful feedback thank you - no one wants uninvited guests in the hot tub (LOL). This isn't a common issue as far as we are aware, however, we will provide a net / scoop - great suggestion. We will also get those hinges oiled!.
So pleased you had a great stay and we are grateful for your review and recommendation.
Property Owner
Reviewed by Justine5.0★May 2023
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"The cottage and the enclosed garden were fabulous."
No worries about the dogs escaping. The welcome pack of local goodies was very much appreciated. The house is well placed for a trip to the Malvern hills and only a few minutes drive from the retail park. The wood burning hot tub took some maintenance to keep it hot and the lid was heavy to lift off. We still used it every day. Would definitely recommend staying here and hopefully we will back.
Thank you for your feedback, so pleased to hear your thoughts and read your review and we are glad you enjoyed the location and welcome pack.
The hot tub cover is indeed fairly heavy for weather proofing reasons but also because it is insulated to help maintain the temperature once it has reached a comfortable level. The recommendation is to have two people remove/replace it but so glad this didn't put you off using it every day.
Looking forwards to seeing you again soon!
Property Owner
Reviewed by Heather5.0★May 2023
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"Beautiful property and garden."
The garden was perfect for the dogs as lots of space and totally enclosed. Really well maintained property and very comfortable. Lots of lovely walks in the surrounding area. We had a really wonderful stay.
We are so glad to hear that you had a great stay, We are lucky that the cottage is a super location for some decent walks and is also a great base for trips further afield.
Property Owner
Reviewed by Jessica5.0★Apr 2023
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"Family holiday for 5 adults and a dog."
The accommodation was of a very high standard. Plenty of room inside and out. Cottage well appointed. Lovely message on a card on arrival and a tasteful welcome pack. We visited the Farm Shop twice! Ideal location for exploring Malvern and the surrounding area.
Thank you for your feedback Nicola and for taking the time to comment.
Property Owner
Reviewed by Nicola5.0★Apr 2023
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"Brilliant, the dogs loved, hot tub great and lovely place and area to stay"
Super feedback thank you, so pleased you enjoyed your stay.
Property Owner
Reviewed by Valerie5.0★Apr 2023
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"Fabulous property."
So comfortable and well equipped. Have rebooked for a week in the Summer. I can highly recommend.
Thank you for leaving your review. We are so glad you enjoyed your stay and we really look forwards to seeing you again this Summer.
Property Owner
Reviewed by Liz5.0★Mar 2023
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"We chose the cottage as we always wanted to stay in a cottage which looked externally like one from the film The Holiday and this was similar in appearance and in an area of peace and tranquillity."
We have to say it was very peaceful, a lovely property and a lovely welcome with the local produce left for our arrival.
Thank you for hospitality and we would recommend to anyone.
That is an amazing piece of feedback thank you (we love the film 'The Holiday' too) and we are so glad you enjoyed your stay. We hope to see you again.
Property Owner
Reviewed by Sean5.0★Feb 2023
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"Lovely cottage beautifully presented nice and warm and cosy we could not of asked for more for our family Xmas Break."
It was really pleasing to read your feedback thank you and I am glad you all enjoyed your festive family break. Happy New Year!
Property Owner
Reviewed by Patricia5.0★Dec 2022
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"Amazing accommodation."
Beds really comfy, car parking facilities perfect, enclosed garden for our two pups was very useful, hot tub was awesome, accessibility to places to walk and visit was very easy, the facilities at Number 29 were well thought out will every need we could think of being catered for right down to breakfasts every morning with local food supplies having been left for our stay. Just perfect
Thank you for your kind feedback and we are so glad you enjoyed your stay. We hope to see you again!
Property Owner
Reviewed by Helen5.0★Nov 2022
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"We had a great time at your holiday cottage."
We usually stay in more than 6 self catering cottages a year, often with Sykes, and this is one of the best we have ever stayed in. We especially appreciated being able to bring 3 dogs, the comfortable beds, the really well equipped kitchen, the wood burner and wood fired hot tub and the fact that you supplied all of the logs. Also it was great to have parking for 3 cars and dog walks from the door. Overall, this was a great place to stay for a family holiday. Thank you.
Dear Jennifer. We are so pleased you enjoyed your stay, especially so taking into consideration your vast experience of the holiday let market. Fingers crossed we see you again soon and thank you for leaving the property as found.
Property Owner
Reviewed by Jennifer5.0★Oct 2022
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"Excellent holiday cottage, recently refurbished to a high standard."
The woodfired hot tub was a real bonus. The area has much to recommend with the Malvern Hills, Forest of Dean, Wye Valley and North Cotswolds all accessible from here.
Superb feedback thank you and we are delighted that you enjoyed the woodfired hot tub. No.29 Madresfield is certainly a great base for exploring and we are pleased to see that you used it as such. We hope to see you again.
Property Owner
Reviewed by Anthony5.0★Oct 2022
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"As regular visitors to self-catering accommodations, we have high standards and expectations of the places we stay."
No 29 definitely met those expectations. The quality of the fixtures and fittings, the decor and furnishings and the property finish are all excellent. Our only suggestion to add to the inventory is a cutlery caddy for the dishwasher.
The location was quiet and set in the superb Malvern countryside with plenty of places to visit, should you wish to leave the comfort of the cottage. We were particularly pleased with the security of the garden for our dogs, as when on holiday we don't want to have to keep checking to make sure they haven't found a hole through which to escape and explore! We would have used the wood burning stove more, but the weather was too warm!
We would highly recommend No 29 for families or several couples, especially if they travel with dogs. And we also found the Sykes app particularly useful for keeping track of arrangements. Thank you.
Thank you very much for your positive response and we are so glad you enjoyed your stay.
We will replace the cutlery caddy for the dishwasher, so thank you for letting us know.
Property Owner
Reviewed by Julie4.7★Oct 2022
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"Lovely , clean and comfortable property , great facilities in a peaceful location"
Thank you for your positive feedback - we hope to see you again.
Property Owner
Reviewed by Hayley5.0★Sep 2022
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"A lovely house which was ideal for our group and 3 dogs."
The dogs loved running round the garden and the kids (aged 17 and up) loved the hot tub. There are walks straight from the house. Malvern is lovely.
Thank you very much for your comments. It is super to hear how the property met your requirements and that you enjoyed the vicinity. There is much to see and do here and in the surrounding counties so don't forget where we are if you wish to visit again!
Property Owner
Reviewed by Stephania5.0★Aug 2022
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"The house was absolutely stunning!"
It has everything we could ever ask for and more! Everything was finished to such a high standard, the garden was beautiful and we all enjoyed relaxing in the hot tub on an evening, looking at the stars. The location was perfect to explore the surrounding areas, really quiet and relaxing! I would highly recommend the house to anyone, we intend to book again as there was so much of the area we didn’t get a chance to see. 5 stars from us!!!!
Thank you for the very positive feedback and it makes us so happy to hear that you really enjoyed your stay, this is what it is all about. We'd love to have you back.
Property Owner
Reviewed by Michael5.0★Aug 2022
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"Lovely newly renovated cottage and garden in a great location."
Excellent facilities made for a very comfortable stay. Comfy beds and linen, large, soft towels, very clean and tidy and well equipped kitchen. The wood burning hot tub was very special both as a hot tub on a cold night and also used cold on a very hot day. Highly recommend this property for a base to explore this wonderful area.
Thank you for your kind comments, what a fabulous use of the hot (cold!) tub during the heatwave! We hope to see you again.
Property Owner
Reviewed by Margot5.0★Aug 2022
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