Cluaincarraig

8 Customer Reviews

• "This cottage had so much potential that was not realised due to the following."

  . 1. Very vague directions to initially locate the cottage 2. Little or no and sometimes misleading information about the cottage in a scrappy book 3. Wifi that would not connect 4. Luke warm water in first bathroom so no hot showers for the week 5. Although the cottage appeared clean, once cupboards were opened, these were grubby, and contained a jumble of unclean pots pans and rubbish. 6. Down lights hanging out of the sockets in both bathrooms and several not containing lights. These looked to be a fire hazard as we could see insulation packed around the light fitting in the ones falling out of the ceiling. 7.No iron provided although there was an ironing board. Searched high and low for this and it could not be located. 8. No cold water to the basin tap in bathroom 2. It would only turn a little. 9. A TV was provided which we could not initially operate , and no instructions . However, there was a Sky box which we learned at a later date the owner had cancelled the subscription, but in our phone conversations with him, this was not mentioned , adding to our frustration as we tried to work out the TV function. 10. Bulbs missing to lamps throughout the cottage as well as overhead lights. 11. Outside bins were full making it difficult to dispose of the weeks rubbish as requested by Sykes 12. The owner called his cousin to help with the TV and he was as helpful as he could be under the circumstances.

  This cottage had so much potential that was not realised due to the following. 1. Very vague directions to initially locate the cottage Every other guest has found it . We provide an Eirecode F35 NH33 and a description Kilmore Village L1916 drive 1.2 km off the N17 . Driveway is up and over a hill on your left 2. Little or no and sometimes misleading information about the cottage in a scrappy book There is lots of information in the house book, the key thing is my telephone number if things need to be sorted. You found this quickly as you rang me on your first evening . 3. Wifi that would not connect This is rural Ireland and sometimes there is a poor signal . 3. Luke warm water in first bathroom so no hot showers for the week There is an electric shower in one bathroom and a shower powered by the oil boiler in the other. 5. Although the cottage appeared clean, once cupboards were opened, these were grubby, and contained a jumble of unclean pots pans and rubbish. We have an excellent cleaner , and no other guest has complained . 6. Down lights hanging out of the sockets in both bathrooms and several not containing lights. These looked to be a fire hazard as we could see insulation packed around the light fitting in the ones falling out of the ceiling. The house is checked over every year by a qualified electrician and he issues a safety certificate. 7.No iron provided although there was an ironing board. Searched high and low for this and it could not be located. Looking into this 8. No cold water to the basin tap in bathroom 2. It would only turn a little. Looking into this. 9. A TV was provided which we could not initially operate , and no instructions . However, there was a Sky box which we learned at a later date the owner had cancelled the subscription, but in our phone conversations with him, this was not mentioned , adding to our frustration as we tried to work out the TV function My cousin James came over that night and showed you how to turn the tv on and to work the remote . . 10. Bulbs missing to lamps throughout the cottage as well as overhead lights. James returned the next night to replace the bulbs . You told me in your text you wanted to be in if any workmen came in the house, you would not leave the key in the key box outside. James waited an hour for you to come home . When he could not fix the lights he called me and I arranged for the service engineer to come and look at the lights and the hot water system . You would not answer my texts to arrange a time . I texted you 4 times on diffident days . 11. Outside bins were full making it difficult to dispose of the weeks rubbish as requested by Sykes The refuge bin waggon comes every 2 weeks .This is rural Ireland . Yes sometimes the bins become full. Guests just leave the black bin liners on top of the bin or at the side . 12. The owner called his cousin to help with the TV and he was as helpful as he could be under the circumstances. My cousin drove for an hour to show you how to work a remote control for a tv . We responded the evening you rang . You would not ring me back because you said it would cost you money ! he returned to change the bulbs in the bathroom the next night . One of the lights was working of the 3 . You were not left in darkness. You also complained the bed sheets were to hard and that the teapot had a crack in the lid . There wasn’t a toilet roll holder in an 18th century cottage was another complaint. Finally you complained that there were no scones or wine to welcome you into he house , although in our advertisement on Hogans we do not offer this service. We treated you with respect at all times and tried to help with the issues you raised . Unfortunately you would not let us do that. Property Owner

  Reviewed by Sue1.6★Sep 2024

• "Spacious accommodation and grounds offering good location for touring and we did enjoy our family holiday."

  Main issues were maintenance of this property. Second day had no water and Plummer had to be called. Outside swing and slide broken and area overgrown.Dishwasher broken which we temporarily fixed. Broken shelf in bathroom and knobs on cupboards loose. There is a pot hole on entrance to drive to property so be careful on approach. We were only left a set of keys to main door. There was no back door key or keys in conservatory. In event of a fire we had no other means of exit.

  Reviewed by Geraldine2.5★Jul 2023

• "We had a great stay in your wonderful home, we could see that it was restored with so much love and attention to detail."

  The home was so relaxing with its location around the forest. We are looking forward to staying again.

  We are so glad you enjoyed a relaxing stay in the cottage, you are most welcome to come again! Thank you for your feedback. Property Owner

  Reviewed by David5.0★Jul 2022

• "We recently spent an ideal two weeks in Cluancarrag and were blown away with the cottage."

  It was warm, homely but very spacious and fully equipped with everything we needed. The location is very rural and peaceful being set back from the lane. The open fires were lovely in the evening and we cannot wait to return, it was a real wrench having to leave. Thanks

  Thank you so much - we are delighted you had a lovely time and enjoyed our cosy cottage. You are most welcome back any time. Property Owner

  Reviewed by Martin5.0★Oct 2021

• "Fantastic house in a beautiful peaceful location would highly recommend if you’re looking to get away from the rat race would have no hesitation in booking this property again five star accommodation in a five star location."

  Thank you - we're very happy you had a good time and enjoyed the peace and tranquillity at the cottage. Property Owner

  Reviewed by Michael5.0★Sep 2021

• "Fantastic break loved the tranquility of the area only minor issues are it's very remote so do prepare for this."

  Kilkelly is quite close but just a very small village. Secondly with such a tranquil area and if the weather is great it's a nice place to chill out and relax but there is no outdoor furniture at all to sit in outside. These are only minor issues and I would certainly go back to this cottage.

  We are delighted you had such a lovely time in the cottage. And thank you for the idea! - we aim to have some outdoor furniture in place ready for this summer. You are most welcome to return and try it out! Property Owner

  Reviewed by Paul4.7★Jul 2021

• "The cottage has a warm and cosy feel from the moment you walk in."

  The secluded location is nice and private as it is off the main road but still close to Kilkelly town for your shopping needs. There is more than enough room for a family with lovely grounds to play out in if you have young children where they will be in view and safe from traffic. The cottage is close to Westport, Castlebar, Swinford and a host of other towns for days out etc. My family and I had a fantastic week here we were even lucky to get some snow which made for a beautiful setting.

  Reviewed by Siobhan5.0★Feb 2020

• "Lovely cottage, very spacious with a homely feel."

  Friendly owner and caretaker with quick response to query.

  Reviewed by Anita5.0★Dec 2019

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