2 Stonerush Valley

40 Customer Reviews

• "Lovely property, well equipped and very comfortable."

  Sally and colleagues at The Old Mill were very nice too.

  I am delighted that you enjoyed your time with us at 2 Stonerush Valley, thank you so much for leaving us your feedback Quentin. It was lovely to meet you both and your grandchildren, hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Quentin5.0★Sep 2024

• "We had a lovely stay at Stonerush valley."

  Everything we needed was thought of beforehand. The lodge was spotless and the hot tub was a fab extra for our stay. We really appreciated the special added touches such as the bath robes, and welcome pack. We ventured over to the restaurant and had a lovely meal on our first night. Delicious food, I highly recommend their pizzas. Reception kindly called us on our first morning to check in and gave some valuable tips for places to go. I would very much recommend staying here and would definitely consider returning.

  I am absolutely delighted to hear how much you loved your stay with us at 2 Stonerush Valley this summer and that you were able to get out and about and explore the beautiful surrounding area! Thank you also for your recommendation, we really appreciate it and can't wait to welcome you back again soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sarah5.0★Aug 2024

• "Lovely lodge in a peaceful location."

  Hot tub was amazing and maintained regularly. We barely saw a soul while there despite surrounding lodges. Stonerush lakes is an ideal base for exploring the Cornish coastline. Looe, Polperro and Fowey close by if you wish to explore the area. Just chilling out with the sounds of birds all around you lovely too. Very relaxing. Hope to return again in the near future.

  Thank you very much for leaving us your thoughts Marie! I am absolutely delighted to hear that you loved your stay at 2 Stonerush Valley and had a tranquil and relaxing holiday with us. We look forward to welcoming you back to see us again very soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Marie5.0★Jun 2024

• "Everything was perfect, the cabin, location and all the staff were amazing."

  Far surpassed our expectations. Will definitely be returning.

  Oh my goodness, what a lovely review Martin, thank you so much! I am delighted to hear that you loved your stay at 2 Stonerush Valley and that you are going to be coming back to stay with us again in the future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Martin5.0★Apr 2024

• "We had such a lovely stay!"

  The photos do not do the lodge justice, it was even nicer than we expected. We will definitely be coming back

  Thank you so much for leaving us such wonderful feedback Paige, I am so happy to hear that you loved your stay at 2 Stonerush Valley and that you will be back to see us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paige5.0★Oct 2023

• "Accommodation was lovely."

  The only thing that could have made it even better would be nicer outside furniture … we did have a table and chairs but 1 of the chairs was rotten and my husband fell through it. That left us with just a hard wooden bench. Would have been nice in the evening to sit outside in comfort. That’s the only constructive bit of feedback we had. Other than that tiny thing, we loved our stay. Reception were extremely friendly and welcoming. The grounds are quiet and well looked after. The accommodation itself felt secluded and private. The property was comfortable and kitchen had everything we needed. We would defo recommend and will be back.

  Thank you for your lovely feedback Emma, we really appreciate you leaving us your thoughts. It was so wonderful to speak with you both during your stay, hopefully we will see you again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emma4.4★Jun 2023

• "Our stay was overall quite enjoyable with many positive aspects, including the spacious accommodations, pleasant weather, beautiful views, a secluded atmosphere, and the added bonus of a hot tub."

  All of these amenities were as accurately described in the listing. However, upon our arrival, we discovered that the cleaners had not completed their duties. This caused us to wait around before being able to fully relax. Additionally, it seemed as though the cleaners may have rushed through their tasks, as they had missed certain areas such as corners, door shuts, and the decked area. As for the site itself, the location was stunning and the grounds were well-maintained. Unfortunately, we found the footpaths to be quite inaccessible. Even the lakeside walk, which started off promising, quickly led to multiple dead ends and ultimately forced us to backtrack. Could the attention to detail be better? most definitely, Would we come again? most definately.

  Thank you so much for leaving us your feedback Dave, we really do appreciate you taking the time to leave us your thoughts and suggestions, as it is invaluable to us. I am pleased to hear that despite the issues you found, you did have an enjoyable stay and loved your accommodation and the hot tub. I sincerely apologise for the wait for your lodge on arrival, this is not something that we would ever want for our guests and the General Manager has spoken to the owner of our external housekeeping contractor to ensure that this never happens again! I am very sorry that you experienced this issue and hope it would not stop you from returning again in the future. Thank you so much for letting us know about the condition of the footpaths around the resort. I have passed your comments to our Maintenance and Grounds Manager, so that these areas can be looked at closely and improved for the future. I truly hope you will come back to visit us again in the future to experience the improvements which we are making every day, as our guests are very important to us. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Dave3.1★Jun 2023

• "We loved it at 2 stonerush valley Complete privacy and very comfortable ..."

  We loved it at 2 stonerush valley Complete privacy and very comfortable surroundings Our only minor comment is the skylight velex window in the bedroom sun was beaming in between 5am-6am This is not a complaint We will definitely be back

  I am so pleased to hear that you had such a great stay at 2 Stonerush Valley and loved your lodge! Thank you for leaving us your feedback and for your suggestion for a blind on the bedroom Velux window, this has now been ordered. We are looking forward to welcoming you back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Christopher5.0★Jun 2023

• "We had a lovely 7 days at 2 Stonerush Valley in April 23."

  Location is quite isolated (18 mins from nearest Morrisons) but what you get is worth it; total peace and relaxation. This particular property is one of the most private on site and not overlooked by others (meaning my dog couldn’t see as much so less barking!). We didn’t leave for the first 3 days! We just enjoyed the property, sounds from the stream below, the birds singing in the trees and use of the hot tub under the starry sky. The whole site is so quiet that there is an abundance of wildlife close by, and with limited outdoor lighting on site it is perfect for star gazing! The onsite pub offers friendly service and good food and there are some incredible beaches within an hours drive on the north coast - we visited Perranporth but there are plenty to choose from, all stunning. We’d definitely recommend this lodge, well equipped, tidy, daily hot tub maintenance service provided. A very comfortable, and relaxing stay. 100% recommend.

  How lovely to hear you enjoyed a peaceful, quiet and relaxing break with us at 2 Stonerush Valley, Anita. The position of this lodge overlooking a stream is just wonderful isn't it? Thank you for all your lovely comments and your recommendation, I hope you will be back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Anita5.0★Apr 2023

• "We had a fantastic stay, but there were just a couple of things that could do with checking."

  Both dials on the oven have been rubbed away, so it is hard to see what setting and temperature it is switched to. Also, there is no remote for the TV in the bedroom. Other than that, our stay was perfect, and we have booked again for next year. Absolutely love coming here!

  I am so happy to hear you loved your stay at 2 Stonerush Valley Debbie, despite the issues you encountered with the oven dials and the remote control. I have passed your comments on to the relevant teams, so that these problems can be rectified. We really do appreciate you letting us know. We are very excited that you will be coming back next year to visit us again and look forward to seeing you. Sally, Guest Services, Charetroak Property Owner

  Reviewed by Debbie4.7★Mar 2023

• "Lovely property fitted out needs perfectly."

  Hot tub was the icing on the cake to sit at night under the stars was lovely. Kitchen equipment excellent. Bed was comfortable. The only things I would suggest to make it even better and more practical would be 1) coat hooks in hall way so not left around back off other doors etc even over door hanger would be good. 2) microfibre floor mop this would help when bringing the dog back to mop up Paw prints etc. mop supplies not really fit for the purpose. These two things would just make someone staying able to keep the place even more clean as was conscious that when it rained our coats and dog made the hallway a little wet. Excellent everywhere else. Will be back.

  Thank you so much for your lovely feedback Kevin and also for your suggestions for the lodge. We really do appreciate any ideas of ways in which we can improve and make our lodges better for our guests. I am really happy to hear you enjoyed using the hot tub and gazing at the many stars up there in the night sky! We look forward to welcoming you back to stay with us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Kevin4.7★Mar 2023

• "My partner and I had a nice week staying at the lodge."

  It is very dark around the park and the lodges out side lighting is poor. However once we got into the lodge we were blown away by the size and modern spec. My partner got bite quite badly from the bed and we did email in where two housekeepers came round quite abruptly but this was the last night. The washing machine had a error code and the cooker far right button stayed on, all we reported. However the hot tub was lovely and nice to relax after a busy day exploring Cornwall. The book from guests in the lodge was a great touch we thank that.

  Reviewed by Miss Anna2.8★Oct 2022

• "The best experience we have ever had in a property."

  I am very lucky to of stayed In quite a few places over the years and I have to say 2 Stonerush Valley topped them all. The care and attention that has gone into the property and equipping it for visitors is second to none, right down to considering your fur babies with a dog bowl. The lodge, layout, equipment provided (kitchenware, dvds, games, cards, outdoor seating, welcome pack) hot tub and setting is perfection. Thank you so much for the most relaxing environment to get away from things. We will definately be back.

  Thank you so much for your excellent feedback and how great to hear it was the best experience ever, please do visit us again Property Owner

  Reviewed by Tracy5.0★Oct 2022

• "Honestly had the most amazing time at stonerush lakes!"

  Everything was just perfect from the minute we got there. Was so easy to find and our sat nav took us straight there. We arrived a little early and that wasn’t a problem, staff in reception were friendly and polite, helped me find where our lodge was and gave me a map of the park as my phone had just run out of battery! Would defiantly recommend and will 100% be returning!

  Thank you for your lovely review, delighted to hear you had the most amazing time here and that everything was perfect. Property Owner

  Reviewed by Hayley5.0★Oct 2022

• "I arrived late at the location due to heavy traffic on the M5 which was a lesson learned."

  Found the location quite easily and was immediately impressed by the clean and tidy dwelling a credit to the cleaners. I'm not a big fan of laminate flooring but thats personal choice. Everything was where it should of been and I immediately felt welcome. I was impressed by the peace and quiet the location provided and I was able to de-stress easily after just retired from a very busy career in the Police. I can't think of any negatives at all. I will certainly recommend the location and Sykes to anyone without worry. Thank you all for providing me with a relaxing week in your chalet

  Reviewed by Nigel5.0★Aug 2022

• "Had a lovely time, roads very tight to the site, but as I expected in Cornwall to be honest."

  Site very well maintained. Out unit was really nice with views over a small stream. Parking area to the front is difficult to get to with a very, very tight left turn straight down. Only real issue with the property was in the bedroom, velux window in the ceiling had no blind so as soon as sun was up so were we. Wife said unit was probably due a deep clean but after long summer season was expected. In summary nice site, nice unit and had a lovely time

  Thank you for your review a refresh has been schedule once the quieter period is here, we are glad you enjoyed your stay overall. The cornish roads are an experience of their own. Property Owner

  Reviewed by Christopher4.1★Aug 2022

• "Wonderful stay, such an idyllic setting, peace and tranquility."

  Spacious, clean and tidy well equipped home for the week.

  Thank you for such a great review we are glad you had a wonderful stay. Property Owner

  Reviewed by Mark5.0★Aug 2022

• "Really lovely lodge"

  Thank you so much. Property Owner

  Reviewed by Alison5.0★Jun 2022

• "An amazing place to stay, the only let down was the sky light in the bedroom didn’t have a curtain/blind so we were awake as soon as it was light."

  Four poster bed was handy to hang a blanket on to block out some of the light for the second morning .

  We are glad you had an amazing stay thank you for your great feedback. Property Owner

  Reviewed by Stephen5.0★Apr 2022

• "We had a lovely stay here!"

  Thank you. Property Owner

  Reviewed by Chelsea5.0★Mar 2022

• "Beautiful cabin in a beautiful setting, very well equipped with everything you need for a relaxing stay, very clean and also dog friendly."

  Overlooking a stream and into the wood the hottub was a joy. Easy access to Looe, Fowey & Polperro. On site bar and restaurant served great food and we were met with friendly staff who made us and doggo very welcome. Thanks for a lovely staycation.

  Thank you for your great feedback and we are glad you had a lovely time. The setting is beautiful and the location of the lodge with the stream and woodland ideal for both human and dogs. Many thanks Property Owner

  Reviewed by Howard5.0★Mar 2022

• "Amazing property loved our little break, so relaxing and everything we could have wished for and more."

  It is nice to hear you had an amazing time we hope to welcome you back again. Many thanks Property Owner

  Reviewed by Angharad5.0★Mar 2022

• "Very happy found this place but ."

  . if you have allergies like us ,do not recomended this place , no fresh air because no windows just the doors , and the bedroom bed is awfull , cant sleep , feel back pain when wake up. We leave this property one night earlier because cant sleep any more . But place was nice

  We are sorry to hear that your stay was not a good experience, it is very difficult with beds as some individuals like hard mattresses and others prefer softer ones, but glad you liked the accommodation overall. Property Owner

  Reviewed by Agne3.1★Jan 2022

• "More than 2 toilet rolls and a single bin bag wouldn't have gone amiss given that we were there for a few days."

  Other reviewers have also commented on the remote for the TV in the bedroom being missing / not the right one and we echo that point. Don't think the bubble button in the hot tub worked. Apart from the above points, the place is fully kitted out with everything you could need and the wifi is fast and faultless. It's a lovely quiet and tranquil destination and we enjoyed our stay. It was home from home! PS: the Kitchen knives could do with a sharpen ;)

  We agree the place is a lovely quiet tranquil area, we appreciate all feedback and thank you for your comments. Many thanks Property Owner

  Reviewed by Alex5.0★Dec 2021

• "This place was amazing!"

  Went away for our 5 year anniversary and couldn't have hoped for a better place. Location was a dream, not close to any other lodge, clean and had everything that you needed for your stay. Only downside was the TV remote for the bedroom didnt work for the tv but its not massively important as you go to bed to sleep and not watch TV! Other than that, cannot fault the place and we will be back one day!

  Reviewed by Chris5.0★Oct 2021

• "Yes. Unfortunately the tv remote I'm the bedroom did not control the tv, so we had to manually change channels on the tv itself."

  We were disappointed not to have outside lights, to sit on the decking at night, and also the hot tub at night. We feel this would add extra value to someone's stay. We also found that sat navs recognise Bocaddon, the farm on the road to Stonerush, as a place. We used to put this in to find our way back to the site. This would be a great place to recommend sat navs users to put in, as it's on the Stonerush road.

  Reviewed by Esha3.4★Sep 2021

• "Would definitely recommend for location and the lodge we stayed at was great."

  My only grumble was the sky light in the bedroom with no blind. If you are a light sleeper and don't want to be woken as soon as daylight appears then this might not be for you. I had to buy an eye mask which also kept me from sleeping properly as I wasn't used to it. Other than that was lovely

  Reviewed by Clare4.1★Jun 2021

• "Location was perfect and felt so nice and private."

  The outside space was well kept and we were not overlooked. Apart from on the day of check out the engineers that service the hot tub and had to empty it etc were outside our lodge at approximately 8-830 am. If it was a nice day we would have been eating breakfast outside and would have felt put out by staff on your doorstep. They also dumped the new linen on our doorstep at 8am. We felt that we were being well and truly turfed out. Unfortunately it was raining so we weren't outside having our morning coffee.

  Reviewed by Rachel4.7★May 2021

• "Great location, especially the lodge."

  Only thing I would say is that the Hot Tub is looking a little dated / not all functions worked. Perfect apart from that!

  Reviewed by Stephen4.7★Sep 2020

• "The setting is brilliant we enjoyed it from the minute we arrived we can not fault the place see you soon"

  Reviewed by Douglas5.0★Sep 2020

• "Our holiday at 2 stone rush wash excellent to be fair BUT !"

  We also booked a holiday at 1 stone rush which was due to start on the 9th April 2021, and lockdown wasn’t ending until 12th April, I contacted Sykes and was told that I could go on holiday on the 12th but could only go for 4 nights which I was willing to do but I would still have to pay full price for 7 nights!!! When I asked why I was told it was management policy ! Absolutely disgusting ! I certainly won’t be booking with this company ever again and have requested a full refund.

  Reviewed by Martin4.1★Aug 2020

• "We had the best time."

  The cabin was Amazing. The staff couldn't do enough for us so friendly and welcoming. The restaurant was an added bonus the food was fantastic. The only moan was we didn't use the hot tub as much as we wanted too there wasn't much room to Move the lid off the hot tub and it was extremely heavy and difficult. How ever this hasn't stopped us wanting to re visit.

  Reviewed by Ross4.7★Feb 2020

• "Whenever we want to leave the concrete jungle (Aka London) by far this is the best place to come."

  We have come here several times now and have never been disappointed. Staff are really nice and really welcoming. I can now officially say i consider this place to be my second home. We are already looking at booking another visit in November. I would recommend this place to everyone!

  Reviewed by Bakar5.0★Jan 2020

• "Fabulous in every way."

  Reviewed by Katherine5.0★Aug 2019

• "Private cabin in a lovely location."

  We loved the little stream than ran past the end of the cabin. The cabin had everything we needed, well stocked kitchen, toiletries in the bathrooms. We were worried about the tv and WiFi signal after reading some reviews but both were absolutely fine. The food at the onsite restaurant was excellent.

  Reviewed by Elizabeth4.7★Jul 2019

• "We was told to use the phone to call reception but there was no phone."

  The toaster was broken.

  Reviewed by Marcus3.4★Jun 2019

• "Beautiful holiday cottage in an idyllic location, surrounded by trees and the sounds of nature, complete with river running just past the cottage."

  Couldn’t have asked for better! The only thing was the DVD player, which may need replacing soon as the remote didn’t work, so if you paused your film half way through there wasn’t a way to get back to it. Minor thing though because we brought our laptop with us so it didn’t really matter. Thank you for a wonderful holiday!

  Reviewed by Rachel4.7★Apr 2019

• "We were looking for a few days of peace and quiet and time to relax."

  We certainly got this. Beautiful, tranquil location with the added bonus of being able to listen to the birds and watch the stream running by. The lodge was stunning, everything it said it was. It was very well equipped with all that you need for your stay. We are already looking to see when we can come back!

  Reviewed by Louise5.0★Apr 2019

• "Fantastic place."

  Beautiful setting with the little stream just out side. Hot tub with privacy. Everything was perfect. Loved it and we hope to be back some time.

  Reviewed by Gemma5.0★Feb 2019

• "We booked 2 Stonerush cottages- this is not the cabin that we got."

  We were put in number 4 which was completely different to the one we had booked. I was slightly put out by this as it was a lot smaller and didn’t have a separate kitchen area nor the 2 bathrooms that we had booked with number 2. Upon arrival the tv did not work, the hot tub did not work and we had a leak in the ceiling. Also to add to this the hot tub area was not private at all- with dog walkers constantly passing by and staring in at us. We booked number 2 as it was set back and had a big wooden fence around the hot tub. The hot tub was repaired by about 2pm the next afternoon so it meant a whole evening and half of our day Friday we couldn’t make use of it. When we reported the tv and the leak to reception in fairness the maintenance guy was round in 5 minutes however there wasn’t a lot he could do to fix the tv nor the leak so we had to make do. We were hoping to book again with you in the summer but upon looking at the prices- double what we paid for our stay this weekend. I couldn’t justify this price for the level of disappointment of our stay. If I had wanted to stay in 4 Stonerush I would have booked it. The fact we looked at all the available options and purposely booked number 2 for its level of privacy and the large space and then were not given this lodge I think is unacceptable.

  Reviewed by Kara3.1★Jan 2019

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