3 Valley View

23 Customer Reviews

• "The Lodge was amazing and we loved our stay."

  I don't really have anything to criticise only the trees over the hot tub could do with a trim as they were hanging over the hot tub area and the glass on the decking balustrade had slipped in places (I am a tradesman myself and have a keen eye) this would not stop me staying again. I only mention as I can see you pride yourselves on looks and quality and I am just assisting you to keep expectations high

  Thank you so much for leaving us your feedback and suggestions Stewart, we really do appreciate your time, I have passed your comments to our maintenance team to resolve. It is wonderful to hear that you had a great time with us at 3 Valley View, hope to see you again very soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Stewart5.0★Aug 2024

• "Had a fabulous stay thank you."

  Staff were friendly and helpful. Site was peaceful. Lodge had all the amenities we needed and the beds were soo comfortable.

  Thank you so much for your wonderful feedback Trudy, I am delighted that you loved your stay with us at 3 Valley View and hope that you will visit us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Trudy5.0★Jul 2024

• "Beautiful lodge and such a looked after site."

  Great stay and holiday. Were a few stains on the bedspread in main bedroom. But apart from that one of the best lodges and outlook we 've stayed in.Over the last 18yrs.

  I loved reading your wonderful feedback Leigh, thank you so much for the lovely compliment! I am so sorry that you found issues with your bedspread however, as we try very hard to ensure that our lodges are spotless for our valued guests. I have spoken to the housekeeping manager and asked him to ensure that this item is replaced. I hope we will be welcoming you back to stay with us again in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Leigh4.7★Jun 2024

• "Overall it was a nice lodge, private and quiet, also reasonably clean, the ..."

  Overall it was a nice lodge, private and quiet, also reasonably clean, the on-suite bathroom shower cubical was not clean and and there was mould around the bottom of the cubical also at the bottom of the sliding doors in the track were filthy,, also the shelf in the cubicle was very rusty the hot tub was lovely but no sun loungers to relax on when you got out, the Patio furniture was in bad condition with only a couple of seat cushions which were in bad state, we did speak to reception about the condition of these and they replaced the furniture with new cushions which was good, with a few improvements this lodge could be perfect

  Thank you for leaving us your thoughts Keith, very much appreciated. I am so glad to hear that you enjoyed your stay despite the issues you encountered. My sincere apologies for the lack of cleanliness in the shower cubicle, this is obviously not something we would wish our guests to experience, so I am so sorry. I am happy to hear that your decking furniture was replaced in a timely manner and hope that despite the problems you came across you will be back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Keith4.1★Jun 2024

• "Would recommend nothing was too much trouble."

  Hot tub excellent and checked daily. Will be definitely staying here again. Pub and food on site excellent and again service was brilliant.

  Thank you so much for your recommendation Michelle, I am really happy to hear how much you loved your stay at 3 Valley View and that you were able to come in and have a meal at our gorgeous restaurant! We look forward to seeing you again soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Michelle5.0★Apr 2024

• "Beautifully appointed, very warm and comfortable."

  Could have afforded to be a bit more generous with the basics such as dish soap and toilet paper and instruction leaflets. Couldn't find an instruction leaflet on the dishwasher or the washing machine. otherwise very very lovely

  Thank you so much for taking the time to leave us your feedback Roberta, we really do appreciate your thoughts. I am so pleased to learn that you enjoyed your time with us at 3 Valley View and that you loved the lodge! As a self-catering property, we do only provide you with an emergency supply of essentials to cover your first night, so thank you for reiterating this for future guests. I have passed your comment regarding the instruction leaflets to our maintenance team for them to resolve. I hope I will be able to welcome you back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Roberta4.7★Apr 2024

• "This lodge was amazing!"

  View was gorgeous and property's set out so feels very private! Hot tub maintenance guys were fab checking in on it everyday, and cleaning team do a fantastic job, everything was spotless! This was our 2nd time at this location, and 3rd stay with Sykes, we travel as a family of 4 with 3 very small dogs and have another holiday booked with sykes for the summer! Always find lodges true to description, extremely clean and reception staff phone to just check in and that all is OK. Can't recommend enough, but this last lodge definitely had the wow factor!

  It was so lovely to read your amazing feedback Pauline, I am so happy to hear that you loved your stay with us and have had a wonderful time! Hopefully you will be back to stay with us again in the future. Sally, Guest Services, Charteraok Property Owner

  Reviewed by Pauline5.0★Apr 2024

• "Have stayed at Stonerush many times and always enjoy the peaceful setting and the comfortable facilities provided in the lodges."

  Good communication from thoughtful staff

  Thank you so much for leaving us your happy thoughts after your stay at 3 Valley View, Peter. We really do appreciate it and look forward to your next stay with us! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Peter4.7★Feb 2024

• "The property and it’s surroundings are excellent."

  The beds extremely comfortable. Parking only for 1 car is very tight. The bushes around the parking space should be cut back a lot. This is our 3rd visit although 3 Valley View was a different lodge and much nicer than our previous one.

  Thank you so much for leaving us with your lovely feedback Pauline, I am delighted you enjoyed your stay at 3 Valley View. Thank you also for your suggestion for trimming the bushes back around the parking area, to give a little more space, this has been passed to our grounds staff to implement. I look forward to welcoming you back soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Pauline4.7★Jan 2024

• "When we arrived we were really impressed by the property but as we unpacked we noticed that it really did need a good clean."

  The skirting boards were really dusty, we probably notice this more as we have a toddler so play on the floor. It felt like it needed a deep clean. The towel rails were also dusty and the toilet brushes were not pleasant. The en-suite shower also requires a deep clean. We didn’t use the en-suite at all as the toilet was leaking. The towel rail also didn’t work in here and the one in the main bathroom was coming away from the wall. I think the property would benefit from some maintenance. Other feedback I would like to give is that some sort of cleaning spray is provided for the kitchen and more than one tea towel. Overall we still had a fantastic stay even with the above and reception did offer to send someone to the property but by the time we had spoken to reception we were unpacked and out and about a lot. The location and site is lovely. We found the main living space to be fab and the outdoor space is also brilliant with a lovely view. The hot tub was spotless and maintained daily.

  Reviewed by Lucy3.1★Sep 2023

• "Hi we enjoyed our stay, could do with a gate to stop dogs wondering but the ..."

  Hi we enjoyed our stay, could do with a gate to stop dogs wondering but the property was looking tired in certain rooms - the main bedroom had stains on carpet and carpet was lifting at door bar also the shower needed a deeper clean along the door runs, blind broken in second room and kettle switch broken but other than that it was immaculate and we thoroughly enjoyed our stay and will definitely be back for a third visit

  Thank you so much for your feedback Mary, I am happy to hear that you enjoyed your stay despite the issues you came across. Thank you for your suggestion of a gate for the access point at 3 Valley View, this is something that is being assessed. I am so sorry that you found unclean items in the lodge, we would never want this for our guests, so I apologise that you experienced it during your stay. I have passed your comments to our housekeeping team to resolve. As new owners we are at present carrying out a refurbishment programme across our resorts, but unfortunately these things do take time, so again I'm so sorry that your lodge has not yet had these improvements made to it. I am delighted that you are intending to come back to stay again in the future, we look forward to seeing you soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Mary4.7★Jul 2023

• "Over all we had a fantastic stay and will be booking again, The only issues we had were no wifi or tv working , this was sorted with moving to another lodge for 3 days , general cleanness is something we think needs looking into ,as on closer inspection it fell below what was expected the main one being the shower which looked as though it had been overlooked for awhile and also a few cooking implements and no tea towel the velux window had no poles to open these and would have been ideal in the hot conditions ."

  dont. let this distract from what was a great location great stay staff were brilliant in trying to sort out issues and accomadate us . we feel the icleaning inspection and hand over should be more thorough as these issues would have been picked up and its a shame to pull down what was a great week best gary

  Reviewed by Gary3.4★Jun 2023

• "The place is lovely, there was just a lot of work being done when we stayed , so we went home a day early ."

  But lovely friendly place

  Thank you for your feedback Brian, I am really pleased to hear you enjoyed your time with us, despite the issue you experienced with the works being carried out. Unfortunately, during your stay, our new electric charging system was being installed throughout the resort and I know that, although the contractors tried very hard to keep noise levels to a minimum, there was some disruption to the peace and quiet. We apologise most sincerely for this and hope you will return to visit us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Brian3.8★Jun 2023

• "We very much enjoyed our stay at the property which was highlighted by the hot tub which we used every evening."

  It was ideally located, very private and had lovely views over the rolling hills. Sally in reception was very helpful with local places to visit and was able to help us with any directions we needed. The only negative (and these are very minor) was we found the dishwasher still full from the last holidaymakers and the floor needed to be swept. Also the internal photos shown were not of the property, although this did not spoil our enjoyment. We would definitely book this holiday again.

  I am absolutely delighted to hear that you had a peaceful and relaxing stay with us at 3 Valley View and made full use of the hot tub! It was lovely to meet you both, I hope you enjoyed visiting the local area. I am so sorry you found the dishwasher full on your arrival and that the floor was unclean, I have passed your comments to our housekeeping team. The issue with the photos of the lodge is something we will look into and resolve as soon as we possibly can, I apologise that this was overlooked. I very much look forward to seeing you back again to stay with us in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Pamela4.4★May 2023

• "Just Returned after a week at Stone Rush Lakes."

  Amazing Location and Lodge was fantastic. Sally and the team were Brilliant as it was my Wifes birthday whilst we were their and they even got her a card, balloons and a bottle of something to celebrate with. Would definatly return. 5 Stars. Thanks Steve & Claire.

  Thank you for your wonderful feedback Steven, I am so happy to hear that your lovely wife enjoyed her birthday and that you loved 3 Valley View! We can't wait to welcome you back again in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Steven5.0★Apr 2023

• "Loved this property, great location, would highly recommend."

  It's bright and airy, nice comfy rooms, everything you could want as a base for exploring Cornwall. One thing which would really help is to add a gate accross either of the gaps on the deck, just would make it slightly easier to let kids/dog use the space safely.

  I am delighted to hear how much you enjoyed your stay with us at 3 Valley View Tom and hope you will come back to visit us again very soon. Thank you so much for your thoughts on adding a gate to the outside space. I have passed your comment on, so hopefully this will be something we can action. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Tom5.0★Apr 2023

• "This is our second visit to a charteroak lodge and we will be back for a third!"

  We stayed at 3 Valley View for a week. It rained almost every day so having such a lovely place to relax was great. The hot tub was fantastic with great views of the countryside and good privacy. The lodge is well equipped for coking basic meals. There is a bathroom with a bath/shower and separate shower room off of the main bedroom. Highly recommend to anyone looking for a place to stay to explore Cornwall and unwind. Ideal if you have a dog too as they can stay with you.

  It was really lovely to read your amazing feedback Luke, thank you so much for leaving us your thoughts. It sounds like you had a fantastic stay at 3 Valley View, despite the horrible weather! We really look forward to your third visit! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Luke5.0★Mar 2023

• "We had a lovely stay at stonerush lakes, so peaceful."

  Loved our hot tub & cabin, we will be back.

  I am delighted to hear you enjoyed your time at 3 Valley View and had a relaxing and peaceful break. We can't wait to welcome you back to stay with us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emma4.1★Feb 2023

• "Beautiful lodge, absolutely loved our stay there."

  Thank you for leaving us such wonderful feedback Gary, I am delighted you enjoyed your stay with us and hope you will come back to see us again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Gary5.0★Feb 2023

• "Lovely lodge clean and modern great location"

  Thank you for your feedback great to hear you found the lodge clean and modern Property Owner

  Reviewed by David5.0★Oct 2022

• "Fabulous lodge with absolutely everything we needed for a relaxing stay."

  Perfect. The furnishings and fittings were top quality and the whole experience exceeded our expectations. The lodge was so spacious and private. The hot tub was fantastic. We did not want to leave!

  Thank you for such a fantastic review, we are glad you had a relaxing stay which exceeded your expectations, we look forward to welcoming you again in the future. Property Owner

  Reviewed by Nick5.0★Jun 2022

• "I loved the stay apart from finding out that the place was filled with mice or rats I did not enjoy it so much after that."

  We put away a clean plate and in the morning we went to get it and it had mouse or rat poo and wee on. We looked in other cupboards and it had mouse or rat poo in as well I have taken pictures.

  Thank you for your feedback. As the lodges are in a rural location there can be field mice. The issues within the lodge have been dealt with. Property Owner

  Reviewed by Julia2.5★Feb 2020

• "We were told the day before going on holiday that we couldn’t stay in the wooden lodge that we had chosen."

  We were apprehensive as to whether we would like the lodge you’d chosen as much. However the lodge that we ended up staying in exceeded our expectations. We will definitely book with you again as we trust your company now. Many thanks.

  Reviewed by Anna4.1★Apr 2019

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