4 Water's Edge

42 Customer Reviews

• "Lovely lodge very clean and tidy , with great facilities ."

  Would have been good to have soap in both bathrooms for ease of use . More than one tea towel would be good. Cannot see the number of the lodge in the dark maybe worth more prominent sign with no on it . Lovely week and reception staff as usual are very friendly . We visit regularly and never disappoints !

  Thank you so much for leaving us your thoughts and suggestions after your stay Helen, it is very useful to us! I am glad that you still managed to enjoy your visit and look forward to seeing you again very soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Helen4.7★Nov 2024

• "The lodge and hot tub could do with some updating, looked tired in places."

  The heating didn't come on and it got quite cold, only the heated towel rail in the main bathroom seemed to work. Shower didn't work great, very low pressure and not as hot as we would like. The grounds and view of the lake were lovely and we would definitely stay again. Very dog friendly and peaceful.

  Reviewed by Emma4.4★Nov 2024

• "Love staying in these lodges."

  We try and stay in a different one each time. This is our 8th time staying in these lodges. The last 2 lodges we’ve stayed in at stonerush lodges the fridges weren’t cold enough and our milk has gone off. We had to use our ice packs for the food. Other than that always happy with the lodges.

  It is so wonderful that you keep choosing to stay with us Emma, thank you so much for leaving us your thoughts after your most recent visit! I am so sorry to hear that you had issues with the fridge, I have passed your comments to our maintenance manager, so he can investigate! I hope you will be back for your ninth stay very soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emma4.7★Sep 2024

• "The lodge was perfect, as it says in the title, Water's Edge, that is exactly what it was, the lake is directly below the veranda and the fish come upto the surface to await some food, they are joined by a Heron, ducks and geese who expectantly await any treats."

  The lodge itself is fantastic, everything you need for your stay is there. We were lucky that the weather was brilliant for the week and were able to sit outside all the time enjoying the peace and quiet. I would highly recommend it to anyone wanting a quiet peaceful getaway.

  What a wonderful review to read Paul, thank you so much for leaving us your thoughts after your stay at 4 Water's Edge. I am so happy to hear that you loved here it here and can't wait to have you back again very soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paul5.0★Sep 2024

• "Hi property was lovely just a couple of minor things could not open any doors /windows in bedroom making it very warm to sleep also the window in the ceiling in bedroom let light in very early in morning no window covering."

  Thank you so much for leaving us your feedback Jacquay, I am very pleased that you enjoyed your stay with us, thank you also for giving us your insight on the windows/doors which is very useful. I hope we will be able to welcome you back to stay with us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Jacquay5.0★Aug 2024

• "Absolutely fantastic property and location."

  So quiet and tranquil. Lodge was very comfortable and hot tub was superb. Communication before & during was excellent, sally made sure we were ok and made us feel nothing was too much trouble. We usually stay at a well known ‘forest’ retreat, however prices are ridiculous and this easily compared. We found in the sales building an envelope of leaflets and coupons. These may be useful to put in the lodges as we may have missed them. The only thing that was missing was a small on site shop and maybe for the restaurant to be open 7 days and for breakfasts. But these small things wouldn’t stop us from booking again. Will definitely recommend.

  Thank you so much for leaving us your thoughts and suggestions after your stay with us at 4 Water's Edge, Sarah. I am so happy to hear that you loved the lodge and had a fantastic holiday. It's great to hear that you are thinking of coming back to see us again in the future, we can't wait! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sarah5.0★Aug 2024

• "Really lovely property in such a tranquil location overlooking the lake."

  Great to watch the huge fish and heron! We had a great week staying there and a good location to visit lots of different places in the area. We ate in the restaurant on site and food was delicious. Property had everything you need, very comfortable. Perhaps some more crockery and glasses would be good so not always washing up and could use the dishwasher more and some ice cube trays. Also, it would be nice to open the windows/doors in the bedrooms and bathrooms but understand this was due to safety issues and were in the process of being changed. Would highly recommend this property for a holiday.

  Thank you so much for your feedback Sue and also for the recommend! I am so happy to hear how much you loved your stay with us at 4 Water's Edge and have passed your suggestion regarding the extra glassware and crockery to our housekeeping team to look into. We are grateful for your understanding with regards to the doors and windows and glad that this didn't impinge on your enjoyment. Please hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sue4.7★Aug 2024

• "I went with 2 friends and my 2 dogs."

  On first sighting we thought “wow” such a glorious location. The fish, ducks and a goose all visiting our plot. On closer inspection, decor could do with a lick of paint heart and there. Hot tub base looked like it was about to give way. Beds were really comfy, but my friend in double was disturbed by skylight not having a shade. REALLY bright REALLY early in the morning. Apart from that a really fantastic stay. On sight restaurant was so friendly and the food was brilliant. Sorry for any negatives but positives definitely out weigh. Thank you

  I am really happy to hear that despite the issues you have mentioned, you were able to have a wonderful stay with us at 4 Water's Edge. Thank you so much for leaving us your lovely feedback. I have passed your comments about the hot tub base and skylight to our maintenance team, so that they can ensure these problems are rectified. Hopefully we will be able to welcome you back to see us again in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Trudy4.1★Jul 2024

• "Property was perfect."

  Loved being on the lake, feeding the fish and geese and the decking area was lovely and spacious. The bar and restaurant was an additional bonus and the staff were amazing. Will definitely be returning.

  We can't wait to have you back to see us again soon Steve, thank you for leaving us your lovely thoughts after your stay at 4 Water's Edge, we are very happy that you enjoyed your holiday! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Steve5.0★May 2024

• "If you want to get away and immerse in nature , this is the place to go."

  We were also blessed with the weather which added that extra. The location was nicest place I've stayed and we do forest holidays! Loved it and done us all the world of good. Staff at the old mill super and the food was delicious. Will be coming again. Only tiny thing is clean the patio cushions as had bird poo on and the water wasn't very hot but minimal to everything else. The box of handy things like washing up liquid was great for us only staying the weekend. I didn't want to leave!

  I love that you had such a wonderful stay with us at 4 Water's Edge and appreciated the beautiful surroundings we are luck enough to work in! Thank you so much for leaving us your thoughts, I am so sorry you had a couple of issues, but hope that despite this you will return to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Catherine4.4★May 2024

• "Absolutely loved the lodge, beautiful setting ."

  The lodge was was very clean had everything you needed and the bed super comfy , the receptionists so helpful and friendly couldn’t fault it and hopefully will be back

  Thank you so much for your amazing feedback Karen, we really do appreciate your kind words! I am so pleased to hear how much you loved your stay at 4 Water's Edge and can't wait to see you again. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Karen5.0★Apr 2024

• "This was our 5th stay at Stonerush, in three different lodges."

  It is always a fabulous break. The accommodation superb, like a home from home - set in stunning surroundings. All the team at Stonerush always very welcoming and helpful. The newly refurbed Old Mill restaurant serves lovely food & a great choice.

  I am absolutely delighted to hear how much you loved your stay at 4 Water's Edge, Richard and that you were able to come over to the Old Mill restaurant and bar for a lovely meal! Thank you so much for all your appreciation, I hope that you will be back to see us for the sixth time in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Richard5.0★Nov 2023

• "Beautiful lodge, well equipped, the shower head-in the on suite bathroom keep falling down and wouldn’t stay up, that was the only negative."

  modern and spacious, beds comfortable. We had a lovely time. The bar and restaurant were very handy, friendly staff. The lakes were amazing, it was peaceful and charming.

  Thank you so much for your lovely feedback Robert, I am so happy to hear you had a fantastic time staying at 4 Water's Edge and found the lodge everything you hoped for! I hope you will come back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Robert5.0★Oct 2023

• "Another pleasant week at Stonerush Lakes, this time at 4 Waters Edge."

  The accommodation was clean and comfortable. The kitchen was well stocked with sufficient equipment for the stay. The hot tub was very welcoming as the autumn brings it's cooler days. Very happy to recommend this chalet. One thing to note is that the TV in the bedroom has no aerial but is suitable for online content and mirror casting from a tablet.

  I am so happy to hear that you enjoyed your second stay with us at Stonerush Lakes as much as the first Bernard and that you found 4 Water's Edge comfortable and well stocked. Thank you for leaving us your thoughts and also for letting us know about the television aerial in the bedroom, I will pass this to our maintenance team to resolve. Please come back soon for your third visit! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Bernard5.0★Oct 2023

• "Lovely relaxing get away peaceful surroundings overlooking the lake."

  What might be good idea is outside lighting or led lights, but can’t fault really.

  Thank you so much for leaving us your thoughts Julie, we really do appreciate it and your suggestion for outdoor lighting. I have passed your comments to the Guest Experience Manager to investigate! I am so happy to hear that you enjoyed a peaceful and relaxing break and hope you will be back again soon to see us. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Patrick5.0★Sep 2023

• "The property was absolutely perfect for us ."

  We would definitely return. We could not fault it .

  Thank you so much for your amazing feedback Christopher, it's wonderful to hear that you loved your stay at 4 Water's Edge! Hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Christopher5.0★Sep 2023

• "On arrival we noticed that the carpet between the ensuite shower room and the master bedroom was very wet?"

  My husband decided to have a shower that evening to discover that the whole of the shower room was flooded, and also now understand why the carpet in the bedroom was wet.. it was soaked. I used the lodged towels to clean up. We went straight to reception on the very next day to report. The very nice Sally was helpful and asked us to leave the key in the key safe which we obliged on the understanding we would be informed when someone would be entering the lodge. Sally called that evening, the door was bent and asked us NOT TO USE the shower until fixed. I asked when, Sally informed us that she didn’t know that the manager was back on Monday from holiday and would inform us and to talk about compensation. I AM STILL WAITING FOR THAT CALL. So, to be respectful of the lodge we stopped using the shower which we paid for extra … and ensuite shower room !!! it took ME three days to dry out the carpet and there was mould starting to form on the carpet in the bedroom on the wall joining the shower room to the bedroom. We also know that one day someone came into the lodge without informing us as the key safe was not only open, but the key number was visible. This was very upsetting and frightening that someone did this and anyone could have come in. From then I took the key with us. I have photos of all the above. I await your response, and this is very upsetting and will stop us recommending either group until resolved.

  Thank you for leaving us your feedback Kim, we are once again sorry that you experienced the issue with the shower in the en-suite during your stay. I am aware that you have since spoken to our General Manager, Laney, who has passed on her sincere apologies. I can confirm that the extensive repairs to the shower have now been completed, we are just so sorry that we were not able to complete these works during your stay. I truly hope you will return to stay with us again in the future, as I would love to welcome you both back. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Kim3.1★Aug 2023

• "We had a lovely stay for my girlfriends birthday, the place was clean and comfortable."

  My only issue was the hot tub which had no power in the jets and stopped working the last 2 nights, we walked over to another lodge to see the hot tub which worked fine so it was clear ours was faulty Big thanks to sally from reception for the effort made for my girlfriends birthday, little things that make a big impact Overall we had an amazing stay

  I am delighted to read how much you enjoyed your stay with us Shane and that your girlfriend had an amazing birthday. I am so sorry that you had issues with your hot tub and hope that despite the problems you faced, you will come back to see us again. Sally, Guest Services Property Owner

  Reviewed by Shane4.7★Jun 2023

• "The property is in a nice place with a view over the lake, but the building is a bit tired and would benefit from a face-lift."

  Door handles falling off, hot tub was a cold one for first 3 days, tv not working, bed pillows stained, bed's uncomfortable, headboard fell off the single bed which I had to fix, we asked if the tv could be fixed but no one came, it's a beautiful place but I think it's short on staff, if you are coming here bring a tool kit with you.

  Thank you for your feedback Stephen, it helps us so much to receive your thoughts. We took over the ownership at Stonerush Lakes a the end of October and have now completely refurbished 4 Water's Edge. The interior has been repainted; new furniture, soft furnishings and inventory has been added and a brand new decking area and hot tub installed. The Old Mill which houses our reception, restaurant and bar has also recently completed a refurbishment programme and is absolutely gorgeous and well worth a visit! I hope that you will return to sample these changes in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Stephen2.8★Sep 2022

• "Lovely location and planty of space."

  4 Water's Edge overlooking smal lake - excellent place for morning coffee. Private and peaceful. With our 2 small children we had a lovely stay

  Thank you for the great review we are glad you enjoyed your stay. Property Owner

  Reviewed by Lukasz5.0★May 2022

• "A fabulous lodge in perfect surroundings."

  Exactly as described in brochure. Wonderful to wake up and hear nature on the doorstep. Enjoyed breakfast on the decking overlooking the lake. Comfortable bed, Relaxing in the living room with large screen tv and Netflix in the evenings. The only minor challenge was being unable to get bedroom tv to work - but not a bad thing! We shall return to this idyllic place.

  Thank you for such a fantastic review, we are glad you found the surroundings to be perfect and were able to relax during your stay. We look forward to welcoming you back. Property Owner

  Reviewed by David5.0★Apr 2022

• "Dirty pans found in the cupboard and hot tub temperature was about 28 when it should be between 36-38 and it didn’t seem maintenance was being carried out everyday."

  It’s about 7th or 8th time we’ve stayed here. It’s always been top class. Maybe it was the power outage but the service wasn’t to its usual standard.

  We are sorry to hear that your experience was not a good one this time, we take on board your comments and do hope that you would return again to stay with us. Many thanks for your feedback. Property Owner

  Reviewed by David3.8★Feb 2022

• "I would highly recommend water’s edge, me and my boyfriend went away for a weekend and wish we had booked for longer."

  The lodge was incredible and so were the facilities. We had an amazing view on the lake front, very relaxing and peaceful, will definitely be back soon

  We are glad you enjoyed your stay with us and found the whole experience both peaceful and relaxing. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Megan5.0★Feb 2022

• "Everything was perfect as always at stone rush lakes!"

  , however the beds were very worn and had large dips in either side indicating a mattress change is well needed.

  Thank you for your feedback, we are pleased to confirm the mattress has been replaced and a new sofa. Property Owner

  Reviewed by Sophie4.4★Dec 2021

• "We had a really lovely break, up until the last night."

  The food was exceptional, the service was also great. However, we had gone out for the day and the heating failed. Initially showing that the pressure had been lost. We asked reception who advised that the maintanance team had already left for the day. We were given a 24hr call out number, which said they would try to help. Then they too could not get anyone to visit. It was a very cold evening and we had no heating or hot showers. Maintanance appeared as we were leaving only to say that there was indeed a fault and they would get it fixed during the day. Other than that we would highly recommend the site, the staff and the food!

  Reviewed by Adrian4.7★Nov 2021

• "Having previously stayed at 6 Stonerush Valley and been wowed by the cleanliness, facilities and overall ‘new’ appearance of what was obviously an established lodge we were expecting much of the same from 4 Water’s Edge."

  How disappointed were we. Joyce and Alan’s reviews sum up pretty much what we found and this is really sad considering that these comments were made as long ago as 12 months and as recently as 2 months ago. The sink is still not working, the cracks remain as does the mould and leaking rusting towel rail. The master bedroom bed has put me of memory foam mattresses for life, and the damaged blinds in the same room did nothing to add to the overall appearance. Add to this the lounge light that only half worked, simply for the want of a new bulb, the rug that needs to be thrown out, or really intensively cleaned, the sofa cushions that have seen far better days, a coffee table that would not have looked out of place in a student digs and walls that need a good lick of paint. The lodge feels tired and unloved and in much need of a very big dose of TLC to bring it back to a standard that I would expect from a site that promotes itself on offering ‘luxurious holiday lodges’. Back to number 6 next time methinks.

  Reviewed by Jenny1.9★Nov 2021

• "Such a beautiful location and stunning lodge, hot tub perfect."

  could have done with a few more coat hangers as limited space to put clothes.

  Reviewed by Wendy4.7★Sep 2021

• "Lodge in need of some tlc."

  En-suite shower badly leaks, basin cracked and plug doesn't work. Outside furniture tired and decking starting to give way. Not anywhere near up to the standard of No.1 which we stayed at earlier in the year and are going to again in November. Enjoyed our holiday nevertheless!

  Reviewed by Marrianne5.0★Sep 2021

• "Lovely lodge in a very tranquil location."

  We enjoyed the hot tub and eating on the balcony whilst watching the wildlife on the lake. We would definitely go back. The only improvement we recommend is a really good clean and some general maintenance for the lodge.

  Reviewed by Maxine3.8★Aug 2021

• "My partner and I stayed at Watersedge back in June 2021, travelling in Covid times is always daunting but the lodge was wonderful, super clean, had all the facilities we needed and allowed us to stay quite contained and yet have the most fabulous holiday."

  The lodge was modern. well equipped and well maintained. The veranda over the lake and the hot tub were really really special. We used this as a base for a walking holiday and so to come back to somewhere each evening to relax was a treat. I would recommend this lodge to anybody for their holiday. We ate in the restaurant on our last night and this was of good standard and reasonably priced. The only point to mention is that (unsurprisingly for Cornwall) is down a very narrow and windy lane. East to find, great location and a lovely holiday.

  Reviewed by Lisa5.0★Jun 2021

• "The peace and quite to enjoy the weather and the hot tube"

  Reviewed by Laura4.7★Apr 2021

• "Lodge is in need of update as is very tired, mattress is lumpy and uncomfortable, ensuite has black mould in several places on ceiling, the catch on main bathroom door doesn't work so difficult to shut door, shade on lamp in living area broken and dirty, rug in living room needs cleaning."

  Despite having a very detailed email from Sykes advising all cushions, throws, games etc would have been removed by owner, these were still in place, in view of current situation didn't feel comfortable about this, so put them in spare room during our visit. Previous guests had not checked plates etc when removing from dishwasher so we found plates with curry and rice dried on, and dirty saucepan. The one plus is the Stonerush cleaning and maintenance team who appear to be run with military precision and each lodge has it's own bedding, tea towels and cleaning cloths delivered in sealed bags to outside of lodge on changeover day, 10 out of 10 to them, thank you. The lodge owner 1 out of 10, and that's being generous. We have stayed at other lodges on this site so will be returning to them.

  Reviewed by Joyce2.8★Oct 2020

• "We had a lovely week stay at 4 Water Edge and would definitely recommend it."

  We loved the site and was peaceful, well maintained site and quiet. It was within easy reach of places to visit in the car. We sadly did not get chance to use the onsite restaurant as it was booked during our stay. We would definitely return and stay again at this property. It was well stocked although a few more cups and plates would be good to save having to put dishwasher on so much. The tin opener was missing but this was soon replaced by onsite staff. On the whole the cabin was clean and tidy although we did find a couple of items from a previous visitor which is a bit of shame in the current climate. Having the hot tub was lovely and this was clean and well maintained during our visit and we made good use of this. Was lovely to sit watching the ducks and fish from the hot tub. The en-suite shower could do with fixing as this leaked everywhere. We will definitely be back and have already recommended this place to some friends and family.

  Reviewed by Emma4.4★Aug 2020

• "I was very disappointed the soft furnishings it said these would be removed, they were not, and were themselves in a very sorry state i."

  E stale smelling very grubby looking and at these very difficult times with COVID I was not entirely sure how clean the lodge actually was, even though it looked very clean (had that feeling lurking the whole 7 days) The lodge itself and the surroundings were spot on Although the balcony decking surrounding over the lake was patched up you could not take your eyes of my grandson and it did say this lodge was child friendly I would use skyescottages again though

  Reviewed by Jane4.1★Aug 2020

• "This was our 6th time to the resort."

  I just wanted to call out that the lodge was spotless which was very reassuring in the current times. We also ate dinner in the restaurant and felt very safe as the staff were taking the required precautions with PPE etc. A big well done to all the team at Stonerush lakes!

  Reviewed by Nicky4.7★Jul 2020

• "The on-site bar/restaurant is lovely."

  All the staff were really pleasant & helpful. Special credit to Lauren!

  Reviewed by Sarah4.7★Mar 2020

• "The lodge is located in a very pretty secluded location in the middle of nowhere."

  It is situated on the edge of a lake surrounded by trees for privacy. The interior is modern with good quality furnishings and kitchen appliances, although the master bedroom mattress is in desperate need of replacement. Outside there is a lovely decking area (although not totally secure for dogs) where you can feed the fish, ducks and birds. The hot tub is private but again needs attention as many of the jets are broken but it was clean and hot. There are walking opportunities and our dogs loved their walks. There are no local eateries and the nearest shop is some distance away so we ate in the on-site restaurant on five occasions. We sampled most of the ‘specials’ on offer which didn’t change during the week we were there. The starters and mains were generally of excellent quality, beautifully presented and reasonably priced; however many dishes were served with chips, another option would be welcomed. The steak is the best we have tasted.There is a limited takeaway option for those that would like to eat in their lodge. Unfortunately the restaurant was let down by the dessert menu. Although stunning in appearance I believe they were frozen bought in offerings, lacking flavour and expensive for what they were. They remained in the display cabinet for many days so a little off-putting. This is a lovely retreat if you want total peace and tranquillity and like travelling.

  Reviewed by Mark4.1★Oct 2019

• "Waiting for a part for the boiler,had to keep adjusting the start up button for hot water which kept going off could not have heating on at same time."

  Broken light hanging down over the shower, handle broken off shower control, leaking water from shower door onto bathroom floor, mould on bathroom ceiling over shower. Beds need toppers can count the springs in the mattress. Used washing machine but could not use dryer so could not wash towels so, glad we were only there for a week. The light was repaired straight away, the park and facilities were great staff very friendly restaurant very good.

  Reviewed by Thomas2.5★Sep 2019

• "Lovely accommodation, very spacious, very peaceful beautiful view of lake but could do with the trees cutting back a bit as they blocked the sun."

  Facilities were excellent, hot tub, my only improvement recommendations would be to change the bed mattress as it was very uncomfortable. I think the windows needed to be cleaned also. This was a fantastic holiday for the week and lovely for the dogs with lots of walks and places to go near by. If the above recommendations were improved we would book this cabin again, because it really was a lovely peaceful place.

  Reviewed by Ayshea4.1★Sep 2019

• "The lodge was beautiful very spacious and everything was clean."

  There was lots of thing provided in the kitchen which is always realy good as this is something I have found a problem in some self catering places. The view from the balcony was better than the photos and so peaceful and relaxing. The neighbors were not too far away but the balcony was realy private and not at all overlooked. I took my dog with me and walked around the site a few times during our stay and the whole place was realy beautiful and peaceful I will definitely be staying again and have already had lots of friends asking where it was from some of the photos.

  Reviewed by Anna5.0★Jul 2019

• "Absolutely spotless ."

  Well appointed. Beautiful location

  Reviewed by Mike4.4★May 2019

• "Property, location were exactly what we were expecting and what we hoped for."

  The hot tub along with the waterfront location was out of this world and so quiet and relaxing! The accommodation was really good, clean to a standard however there could be further cleanliness to go the extra mile. By no means dirty, but cobwebs in ceiling, rug in the living room needed cleaning and under the sofas needed a good clean. Also there were no oven gloves, which came with its own problems. Also the en-suite shower leaked out around the door, which in turned had stained the wood around the bathroom. The onsite restaurant was out of this world. We turned up the week the menu had changed, but the food was outstanding, anyone visiting should definitely give this place a try, odd that it shut on a Sunday though! 8/10

  Reviewed by Ryan4.7★Mar 2019

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