SoundView

25 Customer Reviews

• "A beautiful property which was hard to leave."

  Very well equipped, clean and comfortable, everything was thoughtfully provided that we may have needed.

  Thank you very much for your kind review. We are glad you enjoyed your stay and hope you visit again! Property Owner

  Reviewed by James5.0★Sep 2024

• "Amazing Location, Mesmerising Sea /Sunset view, Nice coastal waking path and beach."

  We, family of four have just returned from a week's holiday in this lovely Chalet. Nice and clean, Has everything you need for cooking, washing and cleaning. Hair dryer, Iron box and board, Nice Dyson cordless hoover. Lots of DVD movies and Nice Smart TV also with freeview channels. Really enjoyed watching the sea every day. Nice cafe and superb ice cream in the near by shop. You can walk along the coast or just walk to the beach or just sit in one those many benches and watch the sea and boats sailing. Asda express is just 10 minutes drive and drive few more minutes you will find restaurants/fish and chips. Drive a little more you will reach super store supermarkets. So it is well connected to nature and town centres. It is a private property and also Useful to know that the gates closes at 8:30 pm during summer (don't worry you will get your own keys on the first day to open the gates anytime you wish to drive out or drive in). On our first day We got struck in the traffic and were so stressed that we won't reach before the gates close since we thought the gates close at 7:30. We rang SykesCottages and the lady on the phone went extra mile to do all they can and finally arranged a call with the kind owner of this chalet. The owner contacted us and reassured that the property only closes at 8:30 and reassured that in worst case she would make arrangements for us to get the keys. I can't express how relieved we were after the phone calls from and the owner. My heartiest thanks to the lady who called us on 23/Aug/2024 late evening from Skykes Cottages team and the kind owner. when I woke up today in my house and went to the doors there is no lovely sea view to look I really miss the lovely place now. We will definitely return to this place next year.

  Thank you very much for your kind review of our chalet, and that you had a lovely time. We hope to see you again soon! Property Owner

  Reviewed by Manivelan5.0★Aug 2024

• "Second time on the site but different lodge."

  Love the place and the accommodation didn’t disappoint. Highly recommend and highly likely we’ll be back

  Thank you very much for your kind review of our chalet. We hope to see you again soon Property Owner

  Reviewed by Colin5.0★Aug 2023

• "Location, Location, Location - the chalet "sells itself" on the view from the front!"

  It is well equipped with plenty of storage space, but it may be a bit of a squash for 4 adults. Dust in corners and cobwebs on the lampshades suggests that the cleaning prior to our arrival was insufficient. The wifi code is not provided in the information pack (you have to use your initiative to locate the router behind a chair and then find it on the back of the router!). The property is accessed via steps which, although not an issue to us, could present difficulties for some and this is not readily evident from the property description. HOWEVER, the biggest issue is parking. This is managed by a 3rd party (PPS) and it is clear from other reviews and conversations with other residents / holiday makers that there are frequent issues with them. The owner's response to other reviews on this matter is "sorry",. but unfortunately that does not solve the problem. In our case the ticket machine took my credit card payment but didn't print a ticket. Trying to make contact with PPS was fraught with difficulty, and although I was able to reach them eventually via email the whole week was overshadowed by this ongoing issue. The solution lies with parking to be included within the rental, and that is an issue for the chalet owner / site owner to resolve.

  Update - The parking meters have been upgraded and change in cleaning company Thank you for your comments, we are pleased you enjoyed the location of our chalet. I apologise for missing the Wifi password from the Welcome Pack, I have since added this and your comments have been passed on to the cleaning company Photos showing the steps leading to the chalet are on the website With regard to the parking managed by a 3rd party (PPS), please accept my sincere apologies, I will be raising the issue with the site management Property Owner

  Reviewed by Joseph3.8★Sep 2022

• "Lovely location."

  Small but decorated well. Had problems with parking meter and thought we might have been charged 3 times but luckily only once. Key safe is very stiff and needs changing. Some crockery not cleaned well. No dishwasher. There is a knack to locking the patio door, which is the front door so please provide instructions in a prominent place for future visitors. We had to lock from the outside and the go back in at the back for most of the week. Beware the gates to the park close at 7:30 pm so you need to arrive before then on your first night. There is a pathway next to the chalet and a road in front, which people frequently walk along so it’s not that private. Great for a short holiday and would book again..

  Thank you for your comments, we hope to see you again! We are sorry that you experienced problems with the parking machine, there have been technical issues and are due to be updated in the near future We will add more detailed instructions on the front patio door and comments have been passed onto the cleaning company. Apologies for the key safe, we will address this Bovisand Park is a private gated estate and is locked at certain times, so guests can enjoy privacy, peace and quiet in the evenings, a key is provided for you to enter and leave as you so wish. Property Owner

  Reviewed by Karen3.4★Aug 2022

• "We have had a great few days in Down Thomas."

  The review of the property was very accurate and yes there is no building in front of this property, which gives you a great view of the bay. Will stay again as it is a great spot.

  We are very glad you enjoyed your stay, thank you for your lovely comments Property Owner

  Reviewed by Miraim5.0★Aug 2022

• "We absolutely loved the place, it was spotless and had everything we needed, The outside area was perfect to sit out and watch life go by."

  We can highly recommend this place, we will definitely be looking at booking again The only thing I would like to see changed is the sofa, it is so uncomfortable, especially if like us we stay in during the evenings, I no there is 2 other chairs but for older people like us we need a bit of comfort, that is the only thing that would stop us booking again, but otherwise the place is perfect, Also the parking space needs to have the number painted back on it, as it does not show where we are to park, But even after those couple of little bits we would definitely consider booking again

  Thank you for your lovely comments, we are pleased you enjoyed your stay. Information regarding parking, the new tarmac, should have been sent out prior to your departure via the holiday booking company. Fortunately the parking bay number has now been repainted Property Owner

  Reviewed by Steve4.7★Jul 2022

• "The property was very nice and it’s location superb."

  We had everything we needed. Very comfortable beds and shower facility . Good cooking facilities . The small sink in the bathroom could be a bit larger we felt. Overall we had an excellent time . The only stressor was parking payment on arrival as we tried very hard to ensure we paid and got a ticket but just couldn’t not print a ticket even though we had confirmed payment . We had to phone the parking company but couldn’t talk to anyone . We phoned facility management who said get a parking ticket quickly as you risk a fine but we just couldn’t which did set the stay off to a bad start. Plus our parking site had no number 59 on it so we weren’t sure we were parking in the right place and phoned and were told it had recently been tarmac so the number was missing. Having driven for 4 hrs we were rather stressed managing this. We eventually managed communication with parking the following day who wanted evidence we had paid which we supplied and then again the following day for more info which did rather overshadow our time. The holiday overall was very good though and we would return in future If an opportunity arises . The Mussel inn we would highly recommend for excellent food and service . People were very friendly and helpful. Thank you

  We are extremely sorry that you experienced problems with parking on your arrival. Information regarding parking, Ringo, and the new tarmac should have been sent out prior to your departure via the holiday booking company Thank you for your lovely comments regarding your stay, we are pleased you had an excellent time and hope to see you return soon. Property Owner

  Reviewed by Teresa5.0★Jun 2022

• "Lovely cottages with excellent views."

  Cottage was very clean

  Thank you for your comments, we're glad you enjoyed your stay Property Owner

  Reviewed by Denise5.0★Jun 2022

• "Lovely accommodation and great views"

  Reviewed by Stephen5.0★Oct 2021

• "It was a lovely quiet relaxing place."

  The property is quite remote with no shops near by. It is quite a steep drive down to the site and the lanes are very narrow. It would not be a good place if you have mobility problems. The property is quite small but comfortable however the bathroom wash basin is the smallest I have ever seen. Also when we arrived there were no toilet paper so pleased we remembered to bring some with us. There was no welcome pack and this is always nice to find when you are renting holiday accommodation. We had a good holiday and would use the property again

  Thank you for taking the time to write a review. We are sorry to hear there were a few issues. Unfortunately, there is little we can do about the lanes to the property and this is something that comes with the Devon countryside. However, the property has an on-site, seasonal shop 5 minutes walk away, and a pub within 1 mile. There is toilet paper left along with tea and coffee. We are glad to hear that you enjoyed your stay and would consider returning. Property Owner

  Reviewed by Joyce3.8★Sep 2021

• "Lovely property and the views are stunning."

  Everything in the chalet that you could possibly need. One small point, the key safe is difficult to open and may need some attention.

  Thank you for your feedback, we will try to make the instructions more clear. Property Owner

  Reviewed by Jane4.4★Aug 2021

• "Amazing chalet, with exceptional veiw, both by day and sunsets by night."

  We even were treated to fireworks across the bay one night. The chalet is the best equipped chalet we have stayed in, complete with flasks for day trips and even a slow cooker! There were a few steps up from the road to get to the chalet, but they were managed by someone in our party on crutches. On site there is a lovely cafe, where the food is excellent and reasonably prices, along with great ice cream. There are plenty of walks for the able bodied, along with small beach coves and oppurtunity for diving, flying kites and other water sports. It makes for great watching from the terrace even if you are unable to participate, along with the great array of ships passing by. Having the gate closed in the evening meant that the site was quiet, and yet gave the freedom to come and go as we pleased. All in all a wonderful place which we can highly recommend.

  Reviewed by Linda5.0★Aug 2021

• "We loved being right on the coast path and the footpath to the village, with immediate access to beautiful little beaches and an excellent café and with a glorious and endlessly interesting view."

  The bungalow was faultless - really thoughtfully decorated and equipped and very clean. Thank you.

  Reviewed by Anne5.0★Aug 2021

• "We were told there was no additional."

  Parking available but during our stay there were ample guest and visitor parking. Our parents, in the end, didn't join us due to the parking issue which could have been avoided.

  We are sorry that the availability of additional public parking across the site was not clear. We will review our information pack and make sure that this very clear for all future guests. Thank you for the feedback it is really appreciated. Property Owner

  Reviewed by Michelle4.7★Jul 2021

• "Perfect place to explore Plymouth from, Foot ferry crossing only 15min drive away, free parking and 3min crossing time into Plymouth lots of trips if you like ferry's, we also enjoyed just sitting and watching the ships and boats traveling in and out of Plymouth from the comfort of the sitting room, or patio seating outside."

  had a nice relaxing holiday. P.S The owners where very nice and helpful they sorted out a small problem we had immediately, and while they were there told us a little on the history of the area.

  Reviewed by Patricia5.0★Jun 2021

• "Views brillant but not reccomendable for unfit or very elderly holidaymakers"

  Reviewed by Robert5.0★May 2021

• "Lovely chalet."

  Clean and well equipped. We had an 87yr old lady with us with some mobility issues. The photos made it look as if access was easy. In fact there are steps which made life a little harder (she did cope). Can’t remember accessibility being mentioned in the details. Great spot with views and walks along coast path

  Reviewed by Philip4.7★May 2021

• "Lovely location with ever changing vistas on the Sound."

  The Barbican has a good choice for eating out. There are two National Trusts near. The weather was quite cold. However, the electric heaters kept the chalet very cosy. We think the shower has been replaced since a comment made last year. It worked well. The parking charge is a shame but the location makes it worth it

  Reviewed by Carol4.4★Apr 2021

• "What an incredible view !"

  !!!

  Reviewed by Julie4.1★Apr 2021

• "A great position overlooking the sea and Plymouth Siund with easy access to the walking in the area."

  Reviewed by Andy4.4★Oct 2020

• "We were disappointed with the fact that we had to pay £25 for parking on the site for the week."

  We were expecting that as we had a nominated parking space for one car and a pass, the pass would wave any parking fee which it did not. This should be clearly stated in your documentation re this accommodation. We rang the helpline for clarification and they were not helpful all we were told was if we didn’t pay we would be fined £100 even though I was instigating an enquiry with intention to pay, The Ringo facility would not work for me and the two ladies on the telephone helpline I spoke to could not even give me the number to ring to pay the fee. Finally realising we would have to pay we had to then go out in wind and rain to find a number on a machine. These helpline assistants should have been able to clarify, answer my questions and have the number to hand immediately instead of me doing their job for them. Threatening a customer with fines on the first day of a holiday is not good customer service. This ruined the first day of our holiday and whilst the parking fee was not excessive to us, some people in the same position could have had to spend holiday spending money on parking fees instead of their family. The whole experience was unpleasant. Please make the amount £25 summer £10 winter parking on site even with pass clearly visible for future customers in the details of your documentation. In addition to this the site was locked every night at 7:30pm which was restrictive. Very few shops and facilities on site or nearby. Apart from the above the Chalet was In An excellent position for viewing out to sea and it was interesting to see naval vessels, sailing boats, ferries and yes, one submarine from the comfort of our chairs through patio windows in the chalet. This was the most enjoyable part. Beaches and coastal paths nearby, but cars are needed and roads are single track. The chalet was well equipped with everything needed. Decor pleasant throughout. Shower room a little small and could perhaps do to be refurbed. Altogether mostly pleasant holiday, it is the first time we have been a little disappointed with Sykes Holidays and it was only related to the parking and helpline which just needs clarification. We have holidayed at times with Sykes over many years and this incident was just unfortunate, we will try again. One other thing, not everyone has the latest mobile phone or have lots of I.T. Don’t forget these people, give them other options. Thank you for giving us the chance to make a point. Gillian and Stephen Gilfeather.

  We are very sorry to hear that you experienced difficulties with the parking and that the response from the helpline did not meet your expectations. We thought the parking instructions* were clear but we will endeavor to improve them based on your feedback. It is great to hear that you enjoyed the majority of your stay including the chalet and surrounding views. *Parking instructions are emailed to customers prior to their stay allowing time to ensure that this is understood and organised in advance of arrival. Bovisand Park is is a secure, gated location and is locked during the evening. Guests are provided with a gate key for unrestricted access during their stay. Property Owner

  Reviewed by Gillian3.1★Sep 2020

• "We had a great holiday and the views were excellent."

  The accommodation was clean and had everything and that we needed .there is a nice cafe on site plus some good walks we will definitely go back again

  Reviewed by G5.0★Sep 2020

• "Exceptional view from cottage"

  Reviewed by James5.0★Sep 2020

• "The chalet is in a fantastic location overlooking Plymouth Sound."

  It is very well resourced. Right on the South West Coastal path so walking straight from the door. Two good beaches at your doorstep. Very happy, sunny healthy week.

  Reviewed by Claire5.0★Aug 2020

• There are no reviews featuring this term Show all reviews