Bay Tree Lodge 35

6 Customer Reviews

• "We had a wonderful week away!"

  The setting is so private and peaceful with beautiful views around the park. Lovely location for nice long walks. The area has lots of hills, and breathtaking scenery. There were a few niggles that I have fed back to the property owner, that did not detract from our holiday. Basic kitchen utensils provided, all towels and bed linens. Big comfy sofas and plenty of stools to sit at the kitchen table. Selection of games and puzzles provided. Bed set up as described. Two king size beds- one with bath and toilet en suite, one double with a shower en suite, one twin room and one main bathroom with both bath and shower. Seemed to have a tv in most (if not all!) bedrooms, bedside lamps etc. washing machine and drying rack available which was nice. Fridge freezer huge! Thank you.

  Thank you so much for a lovely review. All feedback is very useful and gives us an idea of what we can do for the next season to make the lodge a more comfortable experience. It is a stunning coastline of which we are very fond of even in the winter. We hope you will visit again. Property Owner

  Reviewed by Lizzie4.7★Sep 2024

• "We had a great holiday thank you."

  Unfortunately, the lodge and the neighbours were a problem. One of the bathrooms smelt very bad. All of the showers are dirty with mould. One of the bathroom sinks was loose. Many of the small floor tiles are loose (grandchildren hazard). Flooring has lifted by the fridge (trip hazard). Dish washer did not work (we left some plates in it) my wife cleaning out 3 handfuls of mould / food from the machine but still didn't work. Corner kitchen cupboard smelt of mould and actual mould on some pots. We had to clean the burnt frying pan and saucepan. A hoodie left in the cupboard. Socks found under a sofa. Ice cream left in the freezer (Nut allergy hazard). We complained direct to Park life for the neighbours extreme loud shouting / parties until 2am ish in the morning for 3 nights running. So, unbearably bad in all.

  Reviewed by Colin1.3★Sep 2024

• "Lovely spacious Lodge with everything that you need for your holiday."

  Some areas ready for upgrade especially the bathrooms and windows but would still recommend as it was very clean and situated in a lovely area. The hot tub was great and cream scones on arrival a lovely touch.

  Thank you for your feedback. The lodge is closing soon for works to be carried out for next year and we have noted and will address the comments. We are pleased you enjoyed the lodge, hot tub and surrounding area. Thank you for your comments on the cream teas too. It is very a rugged and beautiful part of Devon and the site is very peaceful. Property Owner

  Reviewed by Jackie3.8★Sep 2024

• "The piles of dog poo in the garden was a huge disappointment."

  We had four children aged 8, 6 & twins aged 2. One reason I booked 35 was because of the safe outdoor play space. Having been cooped up in the car the children were desperate to play outside BUT they couldn’t because of the dog poo. The information gave Tel 1 and Tel 2 as contact BOTH were the same number. When I phoned the woman said she was in Portugal. How much did that cost me?? Fortunately the problem was dealt with the next day. But the children really missed out. There were several loose tiles on the kitchen floor. No instructions for the dishwasher. The bolt on the door of the lower bedroom was unusable as it was not aligned. These things could easily be rectified. The Lodge itself was lovely, well equipped and ideally situated for Watermouth Castle. As I paid in excess of £800 for 3 nights, I think it is pricey. Am I eligible for compensation? Alison.

  Thank you for your feedback, and we're truly sorry that your experience didn’t meet expectations in some areas. We take these concerns seriously. Regarding the 2 pieces of dog poo, we responded within 24 hours after receiving your call and photo evidence. Unfortunately, this was missed initially, and we sincerely apologise for that oversight. Moving forward, we will ensure even more thorough checks of the outdoor space. As for contacting us, the property manager’s number is in both the welcome book and on the hello sign as soon as you enter the Lodge. We appreciate you bringing the loose floor tiles and bolt issue to our attention—our housekeeper will inspect and address these matters promptly. We’ll also make sure to improve the clarity of the appliance instructions, including the dishwasher. (Instructions manuals above cooker) We’re glad to hear you enjoyed the Lodge itself. Property Owner

  Reviewed by Alison3.1★Aug 2024

• "Lovely place with great facilities."

  Would have liked some extra info in pack to let us know of good places to eat etc. Had a really lovely week and would recommend

  Thank you and we will add information to the welcome pack for next year. Property Owner

  Reviewed by Mark4.4★Aug 2024

• "Beautiful location and lovely lodge, should mention the steep steps on entry as 2 of our party had recent back and hip operations but we managed."

  The two showers could do with a deep clean. On the whole we found everything we needed, the scones on arrival were very welcomed and the hot tub was truly amazing! We had a lovely time very quiet and relaxing holiday and would recommend

  Thank you so much the showers are due to be upgraded in the winter and we will ensure they are clean - we are extremely pleased you loved the lodge. It’s a great location very private the steps have been addressed on the website Property Owner

  Reviewed by Vickie3.8★Jul 2024

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