Valley Lodge 5

27 Customer Reviews

• "A nice lodge which is well equipped."

  Nice to be able to use the on-site facilities and the food in the on-site pub was very nice. The living area is quite warm as the thermostat is situated downstairs and heat rises but better than being cold! We didn’t have any lights on the stairs or in the hallway but maintenance sorted that out quickly once it was reported to them. Would certainly be happy to return

  Reviewed by Joanna4.1★Oct 2024

• "The lodge was lovely - clean and spacious, and in a very pleasant position on the holiday park."

  The only thing lacking that was problematic, was an oven glove. It was rather tricky to cook in the oven without this, but we sacrificed one of the two tea towels for this job. There was an extremely very strong smell of ?Chinese takeaway when you went up the stairs to the living room and kitchen, which did not dissipate throughout our stay. Maybe something had been spilt and it has permeated the fabrics/carpet? It was wet throughout our stay, but the lodge was very comfortable to spend extra time in, watching television or playing board games. Although we had to book to use any of the facilities on the site, this was not a problem and there was always availability at the times we wanted.

  Reviewed by Pippa4.4★Jul 2024

• "Many thanks for a lovely break, the property was clean, well maintained and we enjoyed the pool and gym facilities."

  A clothes airer would have been really useful to put the wet swimwear on.

  Thank you for your review, we are glad you had a good holiday. There should be a clothes airer in the Lodge. We will ask the maintenance team to check and replace, if necessary Property Owner

  Reviewed by Lisa5.0★Jun 2024

• "I stayed at the lodge with my son his fiance and 2 children."

  The lodge was well looked after and had everything you needed. One thing I would recommend asking if you need a cot. We assumed it was a cot with a mattress but it was a travel cot with only the hard base. We managed to get around this by using one of the duvets from the bed..but it's worth checking at time of booking. Overall we had a lovely holiday and a comfortable stay.

  Reviewed by Betty5.0★May 2024

• "Thankyou for a lovely stay, the grandchildren thoroughly enjoyed themselves."

  Their favourite part of each day was the swimming, they also liked the idea of being able to use the games room, but unfortunately this was very tired and needed an overall. Our lodge was lovely, very clean and comfortable, nice and warm. Everything one would need for a holiday stay was there for our use. This stay not only allowed us to use the pool and the pub ( whose food was lovely and the staff were very welcoming ) it was also situated very nicely for us to explore Cornwall.

  Thank you for your feedback, your comments have been taken on board and will be discussed with the site management. So pleased you got to explore Cornwall. Property Owner

  Reviewed by Susan4.4★Oct 2023

• "The property was clean, tidy and spacious with great views from the balcony."

  The whole site is very well kept. The communication about my stay was very good, clear and easy to understand. The on-site facilities were very good, the swimming pool was warm and a good size. Very warm and welcoming at the reception, restaurant/pub and swimming pool. I will definitely be coming back. Very happy with everything about my stay.

  Reviewed by Jamie5.0★Dec 2022

• "This was a very reasonably priced lodge, very comfortable with great on site facilities."

  Pool / gym membership and wifi was included in the price. Even the TV had extra channels for free. The food at the bar was nice and the bar closed reasonably early so there wasn’t any noisy behaviour late into the night. We booked just before the English schools broke up so it was still relatively quiet. This was our 3rd holiday in Cornwall and the best place we’ve stayed in so far for price, accommodation, friendliness and facilities. 10 / 10.

  Reviewed by Martin5.0★Jul 2022

• "Spent a Week in Valley Lodge 5 and we had a wonderful time."

  The property was well equipped and comfortable with a home like feel good kitchen facilities and the Terrace is a great little sun trap, the property even had good internet which was a nice surprise which was useful for planning our week as the phone signal was pretty poor. The beds were comfortable and bathrooms did the job they were supposed to. The lodge is located close to the onsite shop, pub and pools which again is a good bonus and was easily found on arrival. The lodge is in a good location for local attractions like Looe, Plymouth and Bodmin. The only thing that i could really complain about is if the weather had been a little chilly that day then the downstairs would also stay chilly nothing that a blanket on the bed wouldnt solve and there is central heating if required. Would recommend to friends and family.

  The heating is available for just those reasons, May is often a beautiful month but it can still be cooler during the evenings. Property Owner

  Reviewed by Chris5.0★May 2022

• "The lodge was lovely and clean, been updated since the photos."

  The kitchen was well stocked with all needed for cooking apart from a pizza cutter but that was not the end of the world. One set of towels each for the week was not the best with 5 of us showering daily. The placement of the lodge left very little privacy with the lodges so close together. Not nets meant that we were unable to open the curtains in the bedrooms. The park was a massive letdown. The trip had been moved twice due to the fun of the last 2 years, so having to book swimming was not part of the plan. But we only used the pool once and didn't last more than half an hour. The pool area was horrible, dark, and nasty. The water was freezing. We didn't bother again after that. The staff seemed nice enough but not as welcome as they could have. When checking we had the right lodge they were very quick to say it was not their lodge. I got that but I only wanted to check I was in the right place. After looking at the pool, we never bothered with any other facilities. I don't think I would return as the park is so run down and the lodges are very very packed together

  Thank you for your feedback. We are happy to see you liked Valley Lodge 5 and you had a nice stay. The lodge is a self-catering property which means there are not daily towels / essential items changes. The holiday park does provide a quite helpful laundry service which can be used by asking at the front desk. The location and placement of the lodge is visible on the first image on the website, which shows the distance between the different lodges and the outside seating area. We are sorry to hear the park was not up to expectations. We have taken your feedback on board and we will pass the comment to the park management to let them know. We do however understand that the indoor pool area has been extensively revamped and the booking system, a requirement under Covid rules, has been retained as it has met with approval by the majority of guests. Property Owner

  Reviewed by Clare3.4★Apr 2022

• "The lodge needs some updating particularly the kitchen area."

  needed the heating on early morning, guests unable to switch on themselves

  Thank you for taking the time to send your review. The lodge has been decorated and the kitchen flooring has been replaced as well as the fridge and we have added a freezer. The instructions for the heating are in the information folder and should be easy to follow. We do hope that you still enjoyed your stay and look forward to welcoming you back in the future. Property Owner

  Reviewed by G J3.4★Sep 2021

• "Dirty lodge housekeeping appalling completely unlike any other Sykes cottage/accommodation we have hired before."

  Very disappointed as we’ve come to expect the best from Sykes and fail to understand why they would offer a standard like this.

  Thank you for your feedback which we have discussed with the owner. He has taken this directly to his housekeeping team and apologises for any issues you encountered during your stay. Had you contacted us at the time we would have been able to rectify these issues for you. Property Owner

  Reviewed by Anita2.2★Sep 2021

• "It was just okay, inside was clean and well equipped."

  I requested fresh towels midweek but they did not bring them, even though I offered to pick them up. The outside balcony and downstairs bbq area were really old and shabby, weeds and ants everywhere downstairs, this really needs attention. I would have expected a far higher standard of outside maintenance especially for the price.

  We are sorry to hear you encountered some issues during your stay. It is not normal practice for an owner to provide fresh towels mid week of a 7 night stay, however if this was agreed in advance with the owner/housekeeper we are sorry that they were not delivered. We have reported the points you raise re the outside area to the property owner and asked that this is dealt with asap. Property Owner

  Reviewed by Julie3.1★Jul 2021

• "A bigger than expected resort."

  Difficult to locate chalet and Reception closed on arrival. A location map would have helped considerably. A few housekeeping niggles initially which the caretaker quickly sorted. Well equipped with utensils but the extreme heat meant the upstairs floor was baking hot; thank goodness bedrooms were downstairs and very cool. Geographical location was equal distance to both north & south coast; lengthy driving to find a decent beach. Indoor pool facility was very good. Outside pool was woefully inadequate especially when groups of younger adults monopolised the facility. Restaurant was good.

  Reviewed by John3.8★Jul 2021

• "Nice facilities on site and great location."

  WIFI and TV channels provided were great to have. Disappointed with damp smell in cottage, weeds in patio area and many cobwebs on balcony.

  Reviewed by Peter3.1★Jul 2021

• "We had a very wet week !"

  but the lodge was spotless, kitchen was well stoked with everything we needed, there were DVDs in the drawer which was great as we couldn't go far due to the rain ! the food in the on-site bar was fantastic and staff very friendly, would recommend to friends.

  Reviewed by Diana5.0★May 2021

• "I thought this was a complete home from home with everything that we needed especially with the utensils in the kitchen."

  We had a problem with the signal on our TV on arrival and within 2 minutes of ringing for maintenance, they were there sorting it out for us. A very efficient service. We had a lovely relaxing time at the Lodge.

  Reviewed by Diane5.0★May 2021

• "The lodge was fantastic just needed a jet wash outside"

  Reviewed by Paula5.0★Oct 2020

• "Very well equipped kitchen, there was 4 adults so was plenty of room as the weather was not great towards the end of the week we spent quite some time in doors,also supplied several books , cd's ,games."

  nice quite site. not too far from supermarkets ......will look at booking in the future

  Reviewed by Jayne3.8★Sep 2020

• "The quilt on the bed needed a bigger cover and a bigger fridge would be beneficial"

  Reviewed by Michael5.0★Sep 2020

• "The holiday place was lovely, the staff was polite and pleasant, very helpful, the log caning was comfortable and a very pleasant place to be."

  In addition I left my laptop in the cabin and the staff who service the rooms kept it safe and boxed it up for me so I could arrange a parcel collection, fantastic honest service

  Reviewed by Linda5.0★Aug 2020

• "We had a nice week in valley lodge 5 - it’s a good base to explore."

  However we felt the cottage lacked kitchen equipment (we had to go and buy a couple of bits) and it would be nice to have a welcome pack on arrival. Basics were lacking such as salt & pepper, washing up liquid, hand soap etc which meant we had to go out again after a 7 hour journey and buy some. In my experience this is normally provided for. The outside of the cottage where you enter was very disappointing in terms of it looked shabby and in real need of some TLC, we arrived and my heart dropped. However the inside of the cottage was very clean and smart. The site is good and staff very helpful, the pub has a basic bar menu and the children enjoyed the pool. All in all a good week.

  Reviewed by Lisa3.8★Jul 2020

• "Had a lovely time"

  Reviewed by Louise5.0★Jul 2020

• "We were very pleased with our choice of this lodge for our holiday home."

  It was clean, tidy, well appointed and warm. We were surprised how new and well looked after the property was and we particularly enjoyed the large balcony. The site was well very pleasant and had very good facilities. If the occasion arose, we would definitely book Valley Lodge 5 again.

  Reviewed by Jacki5.0★Oct 2019

• "Had a fantastic holiday."

  The lodge was clean & well presented, had everything we needed. The views were lovely and great location. Fridge was a little small for people staying more than 2/3 days. Looking forward too coming back :)

  Reviewed by Kayleigh4.7★Aug 2019

• "Peaceful place, great launch pad for exploring, after a hot day the outdoor pool ..."

  Peaceful place, great launch pad for exploring, after a hot day the outdoor pool was great to cool down, but would have been better if it didn't close so early

  Reviewed by Julia4.4★Jul 2018

• "Could improve the matress very hard."

  Provide seat pads for the outside chairs again very hard and uncomfortbale to sit on for long periods of time.The downstairs patio area was in bad need of weeding. **** Owner Response**** Thank you very much for your feedback. Much appreciated. I believe in continuous improvement on the basis our guest's requirements. We just want to reassure you that three new beds installed, I feel the previous mattresses may have been too uncomfortable. I am looking in to the patio chair and will try and make it comfortable. The patio is weeded. Thank you again for your feedback.

  Reviewed by Paul3.8★Jun 2018

• "The lodge was cosy, warm and practical; the balcony is such a great place to eat and relax."

  Reviewed by Kevin3.8★Oct 2017

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