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"Stayed at Vine many times and really love the house ."
I have marked cleanliness down as follows:
The pillows in the master bedroom were not clean they smelt of stale sweat and perfume. There were no protectors on the pillows just double pillow cases which are not protectors therefore bacteria can easily grow .
It is also noted that mattress protectors are not changed.
All protectors ought to be changed for new guests arriving .
We also found the duvets were not warm enough for winter
No refuse bags left .
Reviewed by Julie3.8★Oct 2024
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"We have stayed here over many years and really enjoy our stays ."
We’ve just had a lovely bank holiday break with great weather.
The only negative is not about the house but the refuse disposal . I contacted Sykes on our first day stating the bin was full and nothing was done to action assistance.
Glad you enjoyed another stay. Sorry to hear the refuse not emptied? We pay Dorset commercial services for that. Usual collection Wednesdays weekly and it is a large capacity bin. Will follow up with West Dorset Council.
Property Owner
Reviewed by Julie4.1★Aug 2024
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"We had a great stay at Vine Cottage."
The house was clean and well-equipped and the property is in a great location with a 10 min flat walk to the beach and a brilliant local park / play area. I would recommend this property.
Thank you for your feedback and so glad you enjoyed your stay.
Property Owner
Reviewed by Alison4.1★Aug 2024
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"Overall was very good - the living room could of done with airing - smelled a bit musty."
Thanks for your feedback, we will check the air vents. We are pleased you enjoyed your stay.
Property Owner
Reviewed by Richard3.8★Jul 2024
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"We had a lovely few days."
Vine Cottage is ideally located in the centre of Charmouth and we made good use of local services including the pubs and the excellent grocery shop.
The house was ideal for our needs. It was well equipped with good quality linen and towels. The welcome 'hamper' was most appreciated.
The garage is narrow for modern wide cars and as we had two cars, parking was occasionally tricky.
A little maintenance is needed to make Vine Cottage perfect. There were some hinge screws missing and one of the bedroom doors has a faulty mechanism causing it to stick.
All in all, a comfortable property in a charming seaside village.
Reviewed by Sharron3.8★May 2024
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"We three friends really enjoyed the cottage and Charmouth itself."
The welcome pack was gratefully received, however we found the kitchen really lacking in basics like sugar, vinegar, tomato sauce (for the fish and chips from next door) and other items that we didn't want to buy but would have appreciated. I went on to stay in an Airbnb cottage in Lulworth and really appreciated all the basics were included very generously. Otherwise a very enjoyable stay.
Thank you for your 100% score and we are glad you enjoyed your stay and appreciated the welcome pack which is presented for a self-catering property.
Property Owner
Reviewed by Barbara5.0★Aug 2023
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"Lovely house perfect for two couples and two children and a dog."
So close to the beach and lovely walks. The main bedroom door is faulty - unable to get out a couple of times. From the scratches round the handle looks like its not the first time! Also 'please do not park here in use constantly' signs may put some off. In front of the garages seems to be a popular place to park for the chippy!
Thank you for your feedback. The issue with the latch has now been fixed.
The Lyme Bay Team
Property Owner
Reviewed by Sue4.4★Aug 2023
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"Enjoyable stay in a nice cottage."
Highly recommended village to stay in with 2 nice pubs , good fish and chip shop and short walk to superb beach . Great hills for the runners in our group.
The main issues we had with the cottage was the fact it advertised for up to 3 dogs and we assumed the courtyard garden would therefore be a good size . It wasn’t !! Just about enough room for 4 chairs and a table and definitely no room for the dogs as well . The bushes hanging over were overgrown and sitting on the table . I had to cut them back . Surprising given a previous guest had reported it and nothing done to rectify. Additionally we reported a problem with dishwasher on day 2 but had no reply . No big deal but I would be disappointed if I was the owner.
Garage really not big enough for a family car . Seems a waste of space - maybe could be converted to a games room ? However we had no problem parking our car outside.
Electric needs an overhaul upstairs as the owner’s hairdryer kept tripping the electrics .
In summary though , nice , well maintained (inside) property in superb location.
Thanks for your constructive feedback. We employ someone to maintain the patio area. The hedge you mention is from our neighbouring property but will ensure it is in the remit of our team to cut it back. The dishwasher (new last year) developed a fault on the door during your stay and, according to LBH maintenance, it was that which tripped the electric. It was rectified by the installer under warranty the day after you left. In addition to describing the patio as a small patio garden there are also pictures which you may not have seen? We are glad you otherwise had an enjoyable stay and loved the local area.
Property Owner
Reviewed by Kevin3.8★Jul 2023
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"Now many visits to this welcoming and comfortable home from home."
Reviewed by Donald4.1★Mar 2023
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"Stayed many times at Vine over many years and love the house."
I gave a 4 stars for cleanliness because it wasn’t as clean as it could have been . There was dog hair under lounge furniture which wasn’t our dogs . The floors downstairs were not as clean as they could have been.
I have to say the Lyme bay maintenance team were quick and efficient to respond(Issue with windows)
Thank you for your feedback, we will make sure Lyme Bay's housekeeping team are aware of your comment. Glad to know that LBH Maintenance were quick to re-supply the window lock key which had been removed by someone. We will provide additional ones when we next visit.
Thank you for re-booking already for next year! G&J (Owners)
Property Owner
Reviewed by Julie4.4★Dec 2022
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"Excellent accommodation less than one hundred yards from a great pub and a 10 ..."
Excellent accommodation less than one hundred yards from a great pub and a 10 minute walk to the beach the property and location cannot be faulted for a relaxing break
Reviewed by Andrew5.0★Dec 2022
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"Absolutely gorgeous cottage couldn't fault anything , didn't want to come home location perfect."
We had know trouble parking right outside cottage and the fish and chip shop next door was the best fish and chips we had ever eaten .
Thanks for the feedback and glad you had a great stay!
Property Owner
Reviewed by Alison5.0★Sep 2022
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"It was inconvenient to pick up the keys from your offices in Lyme Regis especially as there was little available parking."
Could you not have a key box at the property to save having to drive into Lyme Regis. Otherwise we enjoyed our stay at Vine Cottage in Charmouth.
Thanks for your feedback. So pleased you enjoyed your stay and we have now added a key box at the property.
Property Owner
Reviewed by Bryan4.1★Jul 2022
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"We had never visited Charmouth before and this property was ideal for a first time visit."
Centrally located, ten minutes walk from the sea, with all the local facilities almost on the doorstep and with inland walks close by this property filled all our needs. The property is spacious and comfortable and felt like a real home from home. Having two bathrooms and three toilets was a real bonus. This is somewhere that we would hope to come back to on future visits to the area.
Reviewed by R5.0★Jul 2022
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"All good especially the new kitchen and bathroom would stay again any time"
Reviewed by Frances5.0★Jun 2022
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"Our 4th visit."
Excellent property, well equipped, great with new kitchen, bathroom and windows. Wonderful to be so close to the beach and great countryside walks for our dog. Had an issue with the tv not getting the basic channels but Lyme Bay Holidays sent someone round very quickly to sort it.
Reviewed by Rebecca5.0★Jun 2022
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