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"Fantastic location and views."
The outside space was brilliant had breakfast outside every morning made a huge difference to our stay made us us outside so much more.
Reviewed by Gillian4.7★Sep 2024
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"It is a lovely holiday let with fantastic views and so close to the sea that you can fall asleep to the sound of the waves."
The only problem was the shower drain was blocked so flooded the wet room immediately so had limited shower use over the three days we were there…
It was a little hard to find the property but we asked a few locals to direct us! The rest of the stay was very comfortable although the second bedroom is incredibly cramped but weather beds were very comfortable, especially the double bedroom.
Reviewed by Eva3.1★Aug 2024
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"We had a fantastic stay."
The welcome pack was such a lovely touch, the property was clean and perfectly located. We really enjoyed sitting on the balcony looking out to sea and enjoying the sunshine and sea air. The location is perfect for access to the beach and surrounding area.
Reviewed by Caroline5.0★Jul 2024
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"The cottage is deceptively small but in a great location."
It would benefit from a deep clean and it needs a spruce up because it looks very tired. There were cobwebs and some of the glasses and cutlery had to be washed before we could use them.
The bathroom needs sorting out - the water goes everywhere from the shower including leaking as far as the bedroom on one occasion. If I needed to wash my hair, my husband had to stand and sweep it back into the shower for the whole duration of the shower.
We could not get the tv to work and the instructions in the guest guide are not up to date. I did report this through the first night survey, but it was never followed up by anyone.
Finally, I would recommend that you put a sign at the bottom of the steps leading up to the property, it was difficult to find on my first day and if the sign had been there I would have known I was in the right place.
Having said this, the location absolutely saves this property and we had a relaxing week.
Reviewed by Fiona3.1★Jul 2024
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"We loved the place and location was fantastic the only two things that was an issue was the bed too small and mattress was too soft or worn and the shower issue with the wet room running out the bathroom."
Other than those two issues it was perfect. Thank you.
Reviewed by Helen3.8★Jun 2024
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"We chose your property because of the pictures on the site."
Picture 1 of a beautiful looking bungalow, with a sunken garden. What we got was a tired looking property garden completely overgrown with pot plants and weeds making access to the sunken garden dangerous.
Picture 2 table nicely set up to "unspoilt views of the beach" . What we got was a row of 10ft hedges blocking out the view. The table is rotting away. The porch and balcony dirty with cobwebs even the porch ceiling. Teenagers smoking pot made leaving windows open (as you requested) impossible. Picture 3 of sitting room a bright airy room with crisp white curtains. What we got were dull thick curtains a dirty rug, room crammed with sad unloved furniture. The kitchen looked very sad. Cupboards full of every pot and pan, utensils you could wish for but no larder or room to put supplies. No extra purple bin bags. Broken washing up bowl and dust pan and brush. Cutlery and sharp knives in cupboard under sink accessable to young children as no child lock. Bedroom window sills need filling in. Cupboards rammed with linens, leaving little space for clothes or suitcases. No room to hang a dress. No full length mirror.
The bathroom - wet room. Not ideal showering and having to mop up after each person otherwise flooding occurs. Who wants to do that at 9.30 at night before bed on first night. Water runs behind the toilet. Its not practical. I see previous people have mentioned the tiredness of the property and furniture before but it doesn't look like any notice has been taken. Hopefully the 2 days after us when there are no bookings someone sorts our findings out. This property could be absolutely wonderful. I have pictures and video if you need evidence
Reviewed by Julia2.5★Jun 2024
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"Only issue was the bathroom but we read reviews on that previous didn’t put us ..."
Only issue was the bathroom but we read reviews on that previous didn’t put us off booking it just a pain to clear up the shower every morning
Thank you for your review. Please rest assured that this issue is being looked at by the owner.
Property Owner
Reviewed by Heath4.1★Apr 2024
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"The property was not cleaned properly, sand in the bed, toilet was dirty, dog hair everywhere; garden not maintained, all of the appliances were dated and again not cleaned to an acceptable standard."
The shower has been brought to your attention on previous reviews; water goes everywhere and for minimal cost could be rectified.
We were lucky that we could afford to eat out but for families on a budget deserve better facilities for the money.
The positives of course are the views and location.
Thank you for your feedback. Your comments have been brought to the attention of the Housekeeping Team and the owner, both of them are looking to rectify these issues as soon as possible. Very glad that you enjoyed the location and views.
The Lyme Bay Team
Property Owner
Reviewed by Russell1.9★Apr 2024
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"Hi
I would not usually say anything but as you asked, I thought the location was absolutely spot on with the beach, pubs and restaurants very close by however the shack/shed was very small and cheaply furnished."
the bed was small and uncomfortable, the shower just put water everywhere and was not contained within the shower area which will cause damp and rot problems in the near future, the kitchen very dated with very cheap appliances. Spending almost £600.00 for 3 nights represented very poor value for money. I cannot imagine what it would be like to stay there with four people as my wife and I plus our dog found it very restrictive. there is mould behind the sofa and low level around the skirting board is pretty grubby. It is an old place with single block walls which will get damp which I can live with but not for £200.00 a night we could have stayed in a really nice hotel for that. In the customer book there was a comment saying that it was their 5th and final stay at 1 Wellhayes as it has got too expensive for what it is. That just about sums it up
So glad you liked where the property was located. Thank you for your comments. The issues raised are being address by the Housekeeping Team and Owner respectively.
Property Owner
Reviewed by Andrew1.6★Feb 2024
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"Positives - amazing location and stunning views."
- lovely balcony. -fully enclosed garden for the dog. Negatives -we spent 45 mins looking for the car parking space at 9pm at night - really terrible directions on the welcome email. Asked many local who also didn't know where undercliff carpark was...should be made clear it is not the 2 public car parks. we called the Sykes cottages emergency voicemail line and no one returned our call despite getting a text from them. - the house is not signposted from the road and when I did finally find it using the what 3 words it was pitch black and overgrown and needed a torch to get into the keysafe. Really not a stress free way to start the holiday. - the property felt quite dirty and run down, with cobwebs/spiders and dust covering the bed frame, the glasses needed re-washing before use. - was unable to shut the washing machine door..therefore unable to wash anything. - I agree that this is not the owners fault but other holiday makers should know that the park situated next to the property is used by the locals to smoke weed on a summer's night, so on 2 occasions we were woken by the youths (who sit right below the balcony) and the bedroom was filled with fumes, so we had to shut the windows.
Lovely to hear that you enjoyed the location and views. We do apologise that you had trouble finding the parking and property. These details will be reviewed. The property is situated within close proximity of the public gardens as well as many wonderful restaurants and the beach. Unfortunately, this does mean that members of the public are passing frequently and within these common, shared areas.
Property Owner
Reviewed by Holly1.6★Sep 2023
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"Ideal location let down by the access of steep uneven steps, property is ideal for two people, second bedroom only suitable for small children."
The property and garden ready for some T L C, and tv plus instructions need updating.
We have reviewed our description and have noted the steep access steps to the chalet.
We hope you had a lovely holiday.
The Lyme Bay Team
Property Owner
Reviewed by Barry3.8★Sep 2023
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"Ideally placed for beach & sea view with local eateries nearby."
Not for anyone who has mobility issues & a bit of a walk from car park to the chalet. The 2nd (v small) bedroom is certainly geared towards smaller children sleeping in there. Nice gentle flat walk into Lyme Regis high street along Marine Parade & beach front. Some noise during day due to close proximity of beach & a pub that has live music on some evenings but that didn’t worry us. Liked the idea of being able to sit out undercover on the decking when raining. Only niggle is the sofa - would recommend investing in a new one & some repainting here & there otherwise all ok.
Reviewed by John3.4★Jul 2023
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"Lovely but could do with money spending on it new garden furniture
New sofa
Would make a big difference"
Thank you for your comments, this will be looked at by the owner.
Property Owner
Reviewed by Vanessa3.4★Jun 2023
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"I've been staying in Lyme Regis at least 3 times a year for the past 16 years, as my Father lives there."
This has been my favourite location of all the places we've stayed in, the views from the balcony simply couldn't be beat.
My only criticism is the check in and check out times. 16:00 is about 2 hours too late and 10:00 is too early.
How lovely to hear that it is your favourite location that you've stayed in. As the chalet is so close to the beach it affords some amazing views.
We're sorry that we can't offer later check out/earlier check in times during the busy season but if you do stay with us during the quieter months we are always happy to try to accommodate such requests.
The Lyme Bay Team
Property Owner
Reviewed by Gary4.4★Jun 2023
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"Lovely location with amazing view."
A bit basic, but comfortable. Need to be fairly fit to tackle the many steps up to the property. We had no option about staying over the Bank Holiday Weekend, so VERY expensive and as expected due to its location, a lot of noise during day and evening, so if you want a more quiet and relaxing break, this one is probably not for you!
The chalet affords some amazing views and due to such a close proximity to the seafront it can be noisy, especially over busy Bank Holiday weekends.
Property Owner
Reviewed by Michael3.8★May 2023
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"Beautiful location and very clean."
We have stayed there many times but sadly it has been priced out of our reach so this is our last stay. We thought that this year's price was astronomic but love it so much there that we looked at next year to book but found that the price will go up a further whopping 20%. The place could do with some TLC. The mattress needs replacing. The sofa is tatty and uncomfortable. The crockery and cutlery and glassware is mismatched. I don't think that anything has been improved since our very first visit some five years ago.
Reviewed by Ceri4.4★Sep 2022
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"We love Wellhayes."
Mostly due to location and the views. It is comfy and well equipped. Short walk into town along promenade. Parking space 2 mins away a bonus.
Sadly loosing the view to the right of the harbour and boats due to shrub branches needing lopped. Can’t beat the view of the bay though. Fabulous. Close to lots of pubs and eateries. We will definitely return.
Reviewed by Margaret4.7★Sep 2022
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"We have stayed here 5 times and quite frankly it is all about location and we absolutely love it :)
Not related specifically to this property however I do think there could be improvements to the means of advising customers when rentals are ready at the beginning of the stay."
I understand why you say 4pm and that you do not want customers turning up early or hassling you but a text system to say your accommodation is now ready must be fairly simple to employ. Just a thought :)
Reviewed by Jane5.0★Aug 2022
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"Lovely little house."
Clean and tidy. Great views of the cob and beach.
As advertised in the listing, it can be a bit noisy at night.
Loading and uploading car is a bit tricky due to narrow road and steep steps to property but, overall, I would recommend staying here.
Reviewed by Richard5.0★Aug 2022
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"Please share with rentals when the dredging will take place as this totally ruined our 4th and last stay at Wellhaynes."
I am so disappointed with the lack off support from lyme bag holidays or notification of the works and either the chance to change weeks,cancel, or reduced price due to the noise and inconvenience.
We were planning in renting bthe adjoining property next year as we are new grandparents for a lovely family holiday but will go elsewhere from now on
Reviewed by Mandie3.8★Jun 2022
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