Freshford, 3 Dartmouth House

48 Customer Reviews

• "We have stayed in Freshford before, and found the apartment as lovely as ever."

  Always a pleasure to spend time in Dartmouth even at the very end of the season. We were delighted with the apartment, always very well equipped and spotlessly clean. We knew that there would be scaffolding up and that there would be workmen on site, and were not bothered by this. However we were bothered by the fact that on one day, while we were in the process of bringing our shopping in and had not had chance to lock the front door, one of the workmen simply opened the door and walked straight in. He seemed to think it was perfectly ok, whereas it would be putting it mildly to say we were stunned. The only black spot in a wonderful holiday. What a shame. Hopefully the property owner and the letting company can pass on our dissatisfaction to the company employing the workmen.

  Thank you so much for your lovely review. I will certainly pass on concerns re the workmen to the agent .I look forward to welcoming you back to Freshford . Pam owner Property Owner

  Reviewed by Helen5.0★Oct 2024

• "We absolutely love the property."

  It is always spotless and comfy. Our only criticism would be that the bedroom TV has never worked! We have been three times and never been able to watch it. It really is time it is replaced or removed ! Secondly the wardrobes are beginning to be full of storage leaving less room for visitors’ use. A few more decent coat hangers would be quite nice too please. The sound bar under the lounge tv is also not working. I know these are things which don’t matter too much with summer visitors but out of season visitors would like these things sorted! As said previously, we love the property and will be back when it will be interesting to see if our comments have been taken on board !!

  Thank you for your very kind and useful comments. Following a busy summer period we have visited this week and carried out some maintenance. The cupboards are now clear of rubbish. We are in the process of replacing the tv in the bedroom, if we cannot get it to work ! Thank you again for your comments and we look forward to welcoming you back to Freshford. Pam…owner Property Owner

  Reviewed by Angie4.7★Oct 2024

• "The property is in a great location and the parking was perfect."

  The apartment is very well maintained and the kitchen is well stocked with lots of utensils, crockery and pans. The bedrooms are a good size and the lounge area is spacious. The only issue was the difficulty figuring out the washer/dryer because the details have worn off and we found the manual quite confusing to understand. I'd definitely recommend the property because it was walking distance to everything you need in Dartmouth and just what we needed.

  Reviewed by Shelley5.0★Jul 2024

• "Great central position in the town, the biggest issue was with a nesting gull ..."

  Great central position in the town, the biggest issue was with a nesting gull and her 2 chicks, they screeched all night

  Reviewed by David3.8★Jun 2024

• "A lovely flat in an excellent area of Dartmouth."

  Everything close by. We could not have wished for anything better. We will I am sure visit Dartmouth in the future and would hope to be able to book one of these flats again. The underground parking was a great bonus..

  Thank you so much for your feedback. I look forward to welcoming you to Freshford again . Pam, owner Property Owner

  Reviewed by Carol5.0★May 2024

• "Nice apartment in a nice location."

  Very quiet. Easy access to everything that Dartmouth has to offer. The M&S store on the doorstep is ideal for all your needs and there's some lovely restaurants within easy walking distance.

  Thank you for your positive review for Freshford , hope to see you again soon , Pam, owner Property Owner

  Reviewed by Norman4.7★Apr 2024

• "Really stylish modern property."

  Loved the private parking garage and a great location very close to the shops and amenities. Could have done with recycling facilities though. Was asked to put in one bin bag.

  Thank you so much for your positive review for Freshford, always trying to improve , new dining chairs this month ! Looking at recycling . Pam, owner Property Owner

  Reviewed by Graham4.7★Feb 2024

• "We appreciated how clean and comfortable it was and that we had all we needed."

  The central heating was very effective. It's great that there is a guaranteed space for parking your car and that there are so many local walks and good public transport. We would stay there again and would recommend it to friends.

  Dear visitor Thank you so much for your splendid feedback about Freshford. I continue to try and improve customer experience, new frying pan going in today ! I look forward to you visiting us again Pam B Property Owner

  Reviewed by Stephen5.0★Feb 2024

• "A lovely apartment, booked on very short notice, but really pleased with everything."

  Just as described in the listing, perfect for a stroll into town and with M&S only a 2 minute walk away, couldn't have been better. Underground parking a real bonus - we never moved the car during our stay. Will definitely be returning.

  Reviewed by Helen5.0★Oct 2023

• "Very comfortable, we stayed last year so knew what to expect and was not disappointed."

  Reviewed by Denice5.0★Sep 2023

• "Great location close to all amenities, pubs and restaurants."

  Underground parking was a real bonus and we never moved the car all week - so much to see and do in and around Dartmouth by walking, ferry and steam train. Clear and simple directions as well as key collection. We will be back!

  Reviewed by Brian4.1★Aug 2023

• "Hot water taps are very hot, could prove an issue with young children"

  Reviewed by David5.0★Jul 2023

• "The property is exceptionally clean and very comfortable although the dining chairs are beginning to show signs of wear."

  We could fault nothing and Coast & Country (Leah) were very helpful and quick to sort a problem with the bedside lamps which was much appreciated. The location is brilliant and we were treated to the best weather. A great holiday - many thanks

  Reviewed by Angie5.0★Jun 2023

• "Aerial went down on Sunday morning, I had to keep checking in with progress."

  I think it should have been the other way round, finally got fixed by Wednesday. It would have been nice if the TV worked in the bedroom ( new remote required) . Apart from all that apartment was lovely, very similar to the other one I stayed in.

  Reviewed by Martin4.4★Oct 2022

• "Lovely apartment very close to the River Dart and shops."

  This was the second time we have stayed in Dartmouth house. We thoroughly enjoyed both stays.

  Reviewed by Shirley5.0★Jun 2022

• "Convenient location, but not the best property we have stayed at with you."

  The plumbing left a lot to be desired, as, after flushing any loo, the taps and/or shower would slow to a dribble or even stopped.

  Thank you for taking the time to leave some feedback. We can confirm that since your visit, the system has been upgraded and the water pressure in the apartment is much improved. We do hope to see you in Dartmouth again soon. Property Owner

  Reviewed by Deborah3.1★Sep 2021

• "Lovely apartment and very well situated."

  The double bed in the one bedroom was very lumpy and the shower over the bath was almost non existing regarding water flow. Other than that we really enjoyed our stay. The car parking space was wonderful as Dartmouth was very busy every day.

  Reviewed by Christine4.1★Sep 2021

• "The location is ideal, really central and a bonus to have on site parking (if a little tricky at times depending on who is parked either side of the allocated space!"

  ). We were disappointed with the apartment - it's listed as 4 star and the price for a week in August reflected this, however compared to many other properties of this rating we have stayed in, it is more like a 3 star and felt overrated and overpriced. I agree with comments from other guests - main bed is really uncomfortable, bathrooms need updating including provision of proper shower facilities over the bath in the main bathroom and the kitchen needs some additional crockery and cutlery. We enjoyed our week, however won't return to this particular apartment.

  Reviewed by Helen2.8★Aug 2021

• "Our main issue with the property was with the main bed."

  The mattress needs replacing.You cannot move without the springs pinging - Didn’t sleep all week .

  Many thanks for your feedback. We were surprised to hear that you found the mattress uncomfortable, we have not had any complaints of this nature since last year, after which the mattress was replaced by the owner. We hope you still had an enjoyable holiday and look forward to welcoming you back to the area soon. Property Owner

  Reviewed by Simon4.1★Aug 2021

• "Everything was good but you need more mugs and cutlery because with four people ..."

  Everything was good but you need more mugs and cutlery because with four people having cups of tea etc we needed to do a lot of washing up and had to wait until the evening to use the dishwasher you need at least 14 mugs and a lot more cutlery

  Reviewed by P M5.0★Jul 2021

• "Place is generally OK but could do with a few things sorting, squeaky bed need updating, second bathroom needs a proper over bath shower with a screen, crockery, cutlery and glasses need review."

  car park space awkward to use as the white line to the right is behind a column.

  Reviewed by Philip3.8★Jul 2021

• "The flat was great and the bonus of having underground parking made it extra good."

  It is an ideal location right in the centre but , apart from the seagulls, not noisy. We couldn't fault it from any point of view and are already planning our next visit.

  Reviewed by Jennifer5.0★Jun 2021

• "As always, "did exactly what it said on the tin"."

  Easy booking last year but no problem with transferring to this year due to Covid. Couldn't make it this year due to personal reasons but again, transfer to my daughter and son in law was handled extremely well with friendliness and professionalism. They had a great stay at a great property. We will all be back next year (Covid permitting!)

  Reviewed by Nickolas5.0★Jun 2021

• "This was the 5th time I stayed at Freshford, 3 Dartmouth House and I hope that I will be fit and able to stay again."

  Next year

  Reviewed by Stewart5.0★May 2021

• "En suite light switch not working correctly, no shelf or cabinet for toiletries, mirror far too low."

  Tumble dryer just heats wet clothes. Main bathroom no screen for shower over bath. Double bed mattress too low for frame, bruised legs when you sit on bed. TV in main bedroom found in closet- nowhere to put it in room. Two lights with blown bulbs 1 in kitchen 1 in living room.

  Thank you for taking the time to leave feedback after your recent stay at Freshford, 3 Dartmouth House. We have passed your comments on to the owner, who have said that they will look into the mattress and shower screen. Sorry to hear that there were light bulbs that needed replacing, if you had let us know during your stay, we would have rectified this for you. We have also checked the tumble dryer, and this is now working correctly. We hope that you enjoyed your stay and look forward to welcoming you back to Dartmouth. Property Owner

  Reviewed by Annabel2.8★Oct 2020

• "Excellent location."

  Parking space a particular benefit.

  Reviewed by Janet5.0★Sep 2020

• "A really great location for a stay in Dartmouth but we were slightly disappointed on returning to the property for a second visit in 12 months this year as the property had deteriorated quite a lot since our last visit."

  The main bedrooms en suite had mould developing outside the shower cubicle and the vinyl flooring had lifted. Having reported the squeeking of one of the single beds in the second bedroom last year again we were very disappointed to find exactly the same problem this year.

  Reviewed by Christopher3.1★Sep 2020

• "We have stayed in this block in Dartmouth several times before although this is our first time in this particular flat."

  The location is excellent, close to the shops and on the level. The parking is a bonus but the allocated space is rather tight for larger cars. It was evident that the caretaker was making sure everywhere was clean and sanitised. The flat is well equipped and very comfortable. Thank you for an enjoyable holiday.

  Reviewed by Caroline5.0★Sep 2020

• "What a fabulous appartment to use as a base to explore Dartmouth and South Devon."

  Everything you could ask for in terms of comfortable furnishings, appliances and location. The underground secure parking is an added bonus. Two improvements we would suggest One of the single beds devloped a creak and whilst the maintenence engineer tried to fix it when we contacted the office it was not sble to be fixed. So to sort that out would be good Secondly we contacted Coast and Country to see if a hairdryer and iron / ironingboard were included in the property. We were told no but only to find when we arrived that both were in place and of good quality. VERY FRUSTRATING However other than these two observations would have no hesitation in recommending this property

  Reviewed by Christopher5.0★Sep 2019

• "Poorly equipped property compared with other properties in Dartmouth House that we've stayed in."

  Cleaning products almost non existent. No drawer space in bedroom 2, no surface space in master bedroom (nowhere to stand personal items). Bedside table window side not usable due to both drawers full of books. Couldn't t put cases in wardrobe as full of superfluous items. However there were THIRTY SIX COAT HANGERS!!!!! Will not book this property again. However would heartily recommend other Dartmouth House properties we've enjoyed.

  Reviewed by John & Freda3.4★Oct 2018

• "Excellent I like the basement car park well furnished near to Embankment restaurants shops"

  We were so pleased to hear you had yet another wonderful holiday at Freshford, 3 Dartmouth House. We look forward to welcoming you back to this popular apartment, just a short, level walk from the River Dart and Dartmouth's shops, restaurants and art galleries. See you again in the very near future! Property Owner

  Mr Stewart CharltonJun 2018

• "Near to Embankment basement car park newly and nicely furnished"

  We were delighted to hear you had yet another enjoyable holiday at Freshford, 3 Dartmouth House.  We look forward to welcoming you back to this comfortable apartment, so close to both waterfront, specialist shops, art galleries and restaurants,  for a fifth time! Property Owner

  Mr STEWART CharltonOct 2017

• "We like cooking in the place we stay."

  The kitchen only had the bare essentials. A few more dishes to cook things in in the oven would be great.

  Thank you for taking the time to leave your review in respect of  Freshford in Dartmouth.  It is very pleasing to see that you have stayed with us many times in the past and we thank you for your continued loyalty.   Your feedback in respect of the kitchen dishes is much appreciated.  Thank you for bringing this to our attention.  We will check the property at the earliest opportunity and advise the owner what additional items are necessary.  We look forward to welcoming you back to Dartmouth very soon.   Property Owner

  Oct 2016

• "Although there is no river view, it is very handy for the Embankment and everthing in Dartmouth and is very comfortable."

  Thank you for your kind review regarding Freshford in Dartmouth.  We do agree that this property is very convenient - less than 50 yards level walk from the Embankment and the River Dart. Dartmouth's specialist shops, art galleries, pubs and restaurants are also within an easy walk, as are the beautiful Royal Avenue Gardens.  We can quite see why you choose to return to Freshford again and again!   We look forward to seeing you in 2017! Property Owner

  Oct 2016

• "We were very disappointed that this property was on your books, we have stayed at your properties in salcombe and they have been excellent."

  The carpets and sofas were grubby and worn and very uncomfortable. The windows were dirty as were the skirting boards and the tiles in the shower were black. It is very tired and needs updating. The position and the actual lay out of the property is excellent.

  Many thanks for your feedback although I am very disappointed to read your comments in respect of Freshford.
  As you know this apartment is graded at 3 Star (as opposed to the 4 Star accommodation you have booked previously with us) and is, therefore, a little more simple/basic in terms of furniture and levels of comfort.  However, all properties - regardless of standard - should be cleaned and presented appropriately and I am sorry that certain aspects were not as good as they should have been.
  I understand that you had previously submitted feedback via our property questionnaire, and that many of the matters highlighted have been subsequently addressed - I also believe that the owner is considering some improvements through the Winter in a bid to improve the standard to 4 Star once again.
  In conclusion if you wish to discuss some or all of these matters in more detail please do not hesitate to contact me directly.
  Regards
  Andrew Jones DIRECTOR Property Owner

  DAVIDJul 2016

• "Freshford is good but as in previous years we have had a problem with the channels on the TV."

  This TV really does need replacing as it is old , the problems with the channels , and it is far too small for the size of the apartment. Also the lack of broadband is an issue and as a result of these issues we will need to consider alternative accommodation.

  Apr 2016

• "We love it here and will book again."

  Would like a few more dishes for use in the microwave but otherwise all good.

  Thank you for your review regarding your stay at Freshford in Dartmouth. We were glad you loved the property and delighted that you would be happy to stay again when you return to Dartmouth. Your feedback in respect of the crockery has been passed to the owner for their information - thank you once again for taking time to leave your review. Property Owner

  Nov 2015

• "Enjoy staying at Freshford and I am seriously thinking of booking for a third time!"

  Thank you for your review regarding your stay at Freshford in Dartmouth. We are pleased you enjoyed another stay at this property and we hope to see you return to Dartmouth in the near future. Property Owner

  Oct 2015

• "We have used this property for the last four years, it is in a prime central location and the apartment is clean and although some of the furnishing is looking a bit tired."

  It is still a good apartment and and a bonus having private parking.

  Many thanks for your kind review in respect of your recent stay at Freshford in Dartmouth. We were grateful for your feedback regarding the accommodation and have passed on your comments to the owners for their attention. We do hope you had an enjoyable holiday and look forward to welcoming you back to the area very soon. Property Owner

  Jul 2015

• "It's a nice airy, flat with a modern contemporary feel, in a very convenient location and the lift is a real plus when you have an elderly relative with you."

  The flat was clean and tidy, but was let down by the shower in the en-suite, which we didn't use in our previous visit and didn't like to use this time either. It really does need attention.

  Many thanks for your positive review regarding your recent stay at Freshford in Dartmouth. We were grateful for your feedback in respect of the en suite and we have arranged for a member of our property services team to check the shower during their next visit. Looking forward to welcoming you back to this beautiful part of south Devon very soon. Property Owner

  Jun 2015

• "Good"

  Many thanks for your positive review in respect of Freshford in Dartmouth. We were pleased to read that we were able to solve a minor problem for you during your stay and do hope you choose to stay with us again. The Team at Coast & Country Cottages Property Owner

  May 2015

• "We thoroughly enjoyed our stay at Freshford and will hopefully book again."

  Nov 2014

• "Clean, tidy apartment."

  Would have liked the availability of wi-fi!!

  Oct 2014

• "Thinking of going back next year"

  Sep 2014

• "The accommodation was good, clean and well equipped."

  We hope to return next year!

  Sep 2014

• "Really enjoyed our stay here."

  Not far to the river & the town. Parking space was a huge plus.

  Jul 2014

• "We have stayed at freshford several times ."

  It a lovely apartment and location is excellent.its always beautifully presented.

  Jul 2014

• "Had light bulb fail in passage way - tried all those spare in the kitchen draw, but ALL faulty !"

  !! went out and bought a replacement. CCC could check the condition of the spares kept in the drawer?

  Jun 2014

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