La Capsule

9 Customer Reviews

• "The accommodation was nice spacious had everything you need."

  Slept well.

  Reviewed by Candice3.1★Aug 2023

• "When I spoke to the owner about key collection she informed me that the property had not been occupied for some weeks."

  She was concerned that it would be musty and said that she would contact her cleaner to air the property. When we arrived the musty smell met us so we opened as many windows that we could so as to try and solve the smell. I have to say that after a few days the smell was still there so we had to leave because it was not pleasant to be there and had no choice but to go. Also on inspection we discovered black mould under some of the windows which could be a health hazard.

  I am very sorry and concerned that the property did not meet with your expectations. I had both a contractor and the cleaner check the property the day before you arrived and they assured me that all was in order. Had you mentioned the smell when you rang me upon arrival, I would have asked my cleaner to come back and fix the problem. Regarding the black mould you mentioned, this is part of the way the windows are put together and with time, the silicone gets damaged. I personally Spring clean the property and know about this which is not of a Health and Safety concern. As mentioned on the phone, I will be personally visiting the property next week to take appropriate action where necessary. Property Owner

  Reviewed by Anne1.9★Jul 2023

• "The property had everything that was needed, To make it a home from home, It was clean and tidy when we arrived, The beds were nice and solid and comfy."

  We would recommend this place to others and would be looking to book here again.

  Thank you Matthew, I would be delighted to host you again. Property Owner

  Reviewed by Matthew5.0★Jul 2022

• "Place was comfortable and my husband as broken his foot as he struggled up the stairs"

  Reviewed by Ann5.0★May 2022

• "Excellent chalet, spotlessly clean, everything you need, very comfy, great location for travelling along the coast (either by car, bus, or the wonderful train journey beside the edge of the sea - the railway station and bus stops are 10 mins walk away), with all the on-site amenities you could want, and local shops 5 mins walk away."

  Had a wonderful time! Paul.

  Reviewed by Paul5.0★Sep 2021

• "The chalet was lovely."

  The only problem we had was it was cold in the living area. Just one heater in the living room isn't enough with the cold weather coming. The electric fire doesn't give any heat. Everything else was very good

  Thank you for your feedback, we have checked the electric fire and it is working fine. The heaters in the bedrooms are free standing and can be taken downstairs for more heat. We're pleased that you still enjoyed the property. Property Owner

  Reviewed by Wendy5.0★Sep 2020

• "Lovely clean chalet with lots of seating for everyone, tastefully decorates a lovely home from home,site was very clean with shops being in a short walking distance and short walk to the beach and funfair."

  Would happily book again.

  Reviewed by Julie5.0★Aug 2020

• "When we arrived the cleaning lady was there but she was not expecting us as believe the property was vacant for the week."

  We then had to wait an hour while she quickly got the property ready for us. We also believed the swimming pool would be free to use but there was. A charge for this.

  Thank you for your feedback. Sorry the housekeeper had not finished cleaning the property when you arrived. This was then completed within a timely manner. Property Owner

  Reviewed by Brenda4.7★Aug 2018

• "This was a lovely comfortable holiday home, fantastic location and site."

  Reviewed by Helen5.0★Jul 2018

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