1 Horizon View

23 Customer Reviews

• "One more towel per person would be good."

  Reviewed by Svetlana4.7★Oct 2024

• "Brilliant stay; everything was as described."

  A really cozy, quiet place; yes, the odd tractor will go down the road, but that is to be expected. A very professionally run site that feels quite exclusive. Our only complaint/suggestion is that the mattress on the bed could probably be better; it felt like the memory foam had lost most of its memory. Would definitely recommend and would almost certainly revisit.

  Thank you so much for leaving us your lovely feedback Daniel and also for your recommendation, we really do appreciate your time. I am so happy to hear that you had a wonderful holiday, however sad to hear that your mattress was uncomfortable, I have passed your comments to our housekeeping team to resolve. I do hope you will be back to see us again in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Daniel4.7★Sep 2024

• "Lovely good clean property only would have liked a non slip mat in shower , towels changed more regularly than once in two weeks ."

  Bed incredibly soft for us . Every thing else perfect x loved every minute of our stay

  Thank you so much for your feedback Paul, we really appreciate your time. I am so happy to hear that you loved your stay with us at 1 Horizon View. Thank you also for your suggestion regarding the shower mat, I will make sure your comments are passed to our housekeeping team. I am so sorry that you found the bed to be too soft, unfortunately this is guest preference, but I do hope you managed to sleep ok and that you will be back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paul4.4★Aug 2024

• "Tranquil getaway."

  Overall the lodge was beautiful, very modern, clean and homely. The little things that aren’t usually thought about made the experience even more amazing, the milk was very handy and the little box with tea, coffee, sugar etc was a lovely touch. Would definitely recommend to anyone!

  Thank you so much for leaving us your lovely feedback Rhian, it is much appreciated and wonderful to hear how much you loved your stay. I hope you will come back to see us again in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Rhian5.0★Apr 2024

• "We had a great stay here and not a single complaint."

  The listing shows off the cottage perfectly. The onsite staff were very helpful and even booked a table for us at the nearby restaurant at the sister site. We stayed for 4 nights and had a brilliant time, can't recommend enough!

  It's amazing to ready your amazing feedback Jack, I am absolutely delighted to hear that you loved your lodge and had a fantastic time with us at 1 Horizon View. I hope you will be back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Jack4.7★Feb 2024

• "A really lovely property and the only reason it isn’t a 5 star are little things that might not bother others but just nudged it down to a 4 star for us."

  Such as having to walk through the whole property after using the hot tub to get to the shower, not having a dryer rack to dry off swimming clothes and no tv in the bedroom (especially as it’s wired for it). The views were beautiful and the little box of tea, coffee etc was very much appreciated. Staff we saw were really lovely, the property was well maintained and great communication regarding our stay. Would recommend to anyone who wants to stay in the area.

  I am so happy to hear that you loved your stay at 1 Horizon View, Terri, despite the small problems you highlighted. Thank you so much for giving us your suggestions of ways in which we could improve the lodge, it is really helpful to us. Thank you also for your recommendation, I hope you will be back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Terri4.7★Sep 2023

• "Modern and clean i had a lovely time"

  Thankyou for your feedback Jia, it was lovely to hear that you had a wonderful stay. I hope you will be back to see us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Jia5.0★Aug 2023

• "The lodge was lovely but I have rated as 4 stars due to the proximity of the lodge to the road, as there was some road noise early morning."

  In the shower room the basin tap has hot and cold the wrong way round. One area for improvement would be to cover the hot tub to make it usable in all weathers

  I am glad to hear that you enjoyed your stay at 1 Horizon View, Paul. Thank you so much for leaving us your feedback and your suggestion of a cover for the hot tub. Unfortunately, despite the road being only a minor one, there is a steady amount of traffic which uses it, so I am sorry that you were disturbed during your stay. I hope that despite the small issues that you found, you will be back to visit us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paul4.7★Jul 2023

• "We booked this for our honeymoon and we weren’t disappointed when we arrived it was beautiful."

  We were welcomed with a lovely cold bottle of Prosecco, card and flower petals on the bed which made a lovely touch so thank you to sally and the team. The property itself was lovely with Beautiful views from the hot tub.we will 100% be booking to coming back either for our 1st year wedding anniversary or a family holiday with our little boy.

  Thank you so very much for leaving us your incredible feedback Megan. I am really happy to hear that you had a wonderful honeymoon at 1 Horizon View and enjoyed the little treats! I look forward to welcoming you back again to stay next year and can't wait to meet you both (and possibly your son too!) Sally, Guest Services, Charteroak Property Owner

  Reviewed by Megan5.0★Jun 2023

• "Property was brilliant, views were amazing it was idyllic, peaceful, quiet, no interruptions from anyone."

  It was a wonderful holiday, it did go too quickly, but, the best holidays do. The only thing that was a downside, preventing our enjoyment. The hot tub was much too low, as a couple with mobility issues, we could not access the hot tub, which was a great shame, it looked so inviting. Installing a hand rail of some kind to aid getting in and out would have been perfect, or installing a hot tub which was not so low. However the rest of the lodge was so beautiful, as was the gorgeous views , not using the hot tub, was not such a big issue.

  Reviewed by Martyn4.7★May 2023

• "This was our second time at 1 Horizon View."

  It is a beautiful lodge but unfortunately we had problems with drainage. However, we reported these and we were moved to another lodge on Forever Fields that was amazing. The staff were very helpful once the issues were reported. Both lodges are very comfortable and once moved we sat watching rabbits in the garden every night. Loved the hot tub too. Excellent base for exploring Cornwall.

  I am delighted to hear that you enjoyed your stay at Southern Halt, Lisa despite a change of lodges following the issue with drainage that you experienced. I am so sorry that this happened during your stay, however please be assured that this being resolved. The resort is full of wildlife, so I am so pleased you were able to experience this and also that you were able to make full use of the hot tub! I hope you will return to stay with us again in the very near future, as we would love to have you back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Lisa4.1★Apr 2023

• "The lodge was so lovely, it had everything we needed and everything was clean, the lodge had everything as advertised."

  The hot tub was just perfect, exactly what we needed, it was very private and we had a lovely view of the countryside. We did had some issues with the heating so rang reception, where they were all very attentive and polite, they sent a maintenance man over within an hour. All staff were all very lovely and welcoming. We went for dinner at the sister site and it was nice, they didn’t have a huge variety on the menu but still some good food options. It was the perfect break for us and exactly what we was expecting, we will definitely be back!

  Thank you very much for leaving feedback for us, we really do appreciate it. I’m sorry to hear there were a few issues with the heating in your lodge, but I’m glad to hear it was rectified quickly. It is wonderful to hear you enjoyed your stay with us at 1 Horizon View and were able to sample the delights of the hot tub and enjoy the gorgeous views! I'm delighted to hear you will be coming back to see us soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Aimee4.7★Dec 2022

• "We had no idea we would be places right next to a main road, so all through the night and the whole time we were in the hotub all we heard was traffic."

  The cleaning of the hotub was early every morning and no attempt was made to keep the noise down, and no consideration for sleeping guests. Wifi was only available on the first day, there after wasn't able to find the network anywhere. No heating the whole time we where here, had two different men out on first day to try and fix it, we were told all was fixed and okay, but it wasn't and we were ignored after that due to the Christmas period? Freezing cold the whole time, sleepless nights, wearing jumpers and coats most of the time, a complete joke for the money we paid.

  Thank your for leaving us feedback Kayleigh, we really do value your comments. I sincerely apologise that you experienced issues during your stay with us. I am aware that our General Manager, Laney, was in contact with you following your visit, so I do hope that she was able to resolve things for you in regards to your heating issues. Although your lodge is situated adjacent to a road, this is a B road and is not often busy, so I am sorry this was disruptive to your hot tub experience. Our hot tub maintenance team carry out thorough daily checks to ensure the chemical levels in the hot tubs are safe for use, however I have advised them that in future they respect the time at which this carried out. I am sorry that they caused a nuisance in the early hours. I really do hope that we will be able to welcome you back in the future so that you can experience the changes that have been made. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Kayleigh2.8★Dec 2022

• "We’ve stayed at this sight before in a different lodge and had a brilliant time."

  Thought we would book again, this time we took our 8 month old daughter - as it states baby friendly. Due to the large skylights in the bedroom it was impossible to put her down for a nap in the day, definitely needs blinds. The flooring is lifting in areas, I’m assuming where it’s getting wet from coming in after being in the hot tub, this made some areas rough/sharp so had to be careful with a crawling baby. The high chair provided was filthy, and made it difficult for us to clean as the food had been dried onto the fabric for some time. There was also large puddles of water under the sink behind the bin, which we hadn’t noticed until taking the bin out when leaving. We ended up leaving a day early from our holiday, as we found it inconvenient with a young child and unable to take her for a pram walk locally without going in the car, as the place is just surrounded by stones - no tarmac. Definitely not somewhere I would stay again with a baby, but for the price and location it would be a lovely place to stay after some improvements.

  Thank you for your feedback Ellie, we appreciate you taking the time to leave us your thoughts. I am very sorry that you found issues during your stay. I have passed on your concerns to the appropriate teams and the points you raised are being addressed. The blinds for the velux windows have been ordered and will be fitted imminently. Unfortunately, the surface of the road at Southern Halt is something that will not be improved for a while. As new owners, this is something we are aware of and we are trying very hard to ensure improvements to our sites, however these things do take a little time. I really do hope you will come to stay with us again, as we would love to welcome you back. Sally, Services, Charteroak Property Owner

  Reviewed by Ellie2.8★Nov 2022

• "This was our 3rd time on this site as we love it here."

  This lodge is fantastic but a couple of let downs unfortunately. The skylights in the bedroom really need blinds as being woke up at 7 am on holiday is not fun especially when staying a week. The hot tub had to be topped up every day because there seems to be a small leak and you would easily lose 4 inches of water whilst in it. They are now aware there is a problem. I had to wash some cupboard doors down because they had big splashes of orange coloured sauce on them and the oven had been cleaned but the oven door was covered in grease which we didn't realise and filled the kitchen area with smoke when we opened the door just from preheating it. The fridge underneath the fruit and veg drawers had puddles of water under them which got worse over the week so I had to keep mopping it up. We had to get the frying pan replaced and the tin opener because both were broken. Things like this should be checked when cleaning is done. There is also no cupboard space for food we had to move all dishes so we could just use a cupboard. And the cupboard wich contains glasses i couldn't reach at all and my husband struggled due to where it is by the breakfast bar which has no stools. We would not book this lodge again unfortunately but will return to the same site and stay in a different lodge.

  Thank you so much for leaving us your thoughts Linda, we really do appreciate feedback as we can then ensure that any issues are resolved. I was happy to hear you enjoyed your stay despite the problems you encountered. I have passed on all your comments to the relevant teams so that these issues can be rectified and apologise most sincerely that you had to experience them. I am very pleased to hear that you will return to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Linda3.8★Nov 2022

• "An amazing place, very cosy, comfy bed and the most amazing views."

  Everything we needed for a week of relaxation and quiet time. A great location as a base to explore the coastal towns of Cornwall

  Great to hear you found this to be a great location, we definitely agree and thank you for your feedback. Property Owner

  Reviewed by Zoe5.0★Oct 2022

• "Lovely property throughout."

  Clean and hospitable, we loved our stay and only regret not booking longer. Perfect evenings in the hot tub topped off a great break.

  Thank you for your excellent feedback, please do visit us again Property Owner

  Reviewed by Will5.0★Oct 2022

• "The washing machine was broken and leaked water while we were there, I think the door seal is broken as it seemed to be leaking from the door."

  Also twice two men walked across the back of our cabin and stood there for some time taking pictures. I’m sure they were grounds maintenance workers but a small knock to say they would be there for a moment would’ve been nice as after that we felt a bit on edge that they would just appear there. Was a little off putting to go outside/use hot tub. Felt like a slight invasion of the privacy we had. Overall a lovely stay though.

  Mrs Nina StephensonSep 2022

• "Need blinds in the skylight windows in the bedroom."

  Guests staying in summer time are gonna find it extremely hard not to be waking up around 5am with the sun

  Mr Lyle WeirAug 2022

• "Positives - property is well presented and luxurious, a great location, private despite being on a site, a great view, we were left a small selection of essentials (tea, coffee, milk, toiletries etc) and lots of information for things to do in and around Cornwall which we found very useful."

  There were however some negatives/areas for improvement. I was woken up every morning by the traffic driving past (property is next to the road which cars drive quite fast down). The bed wasn’t the comfiest and wasn’t great for my partner’s back (spring mattress). There are skylights in the bedroom that don’t have blinds over them so as soon as the sun rose, this woke us both up (if we weren’t awake already due to the traffic). We couldn’t connect the TV to the WiFi so were unable to watch Netflix (minor point but who doesn’t love Netflix!). The en-suite could probably do with some re-sealing where it’s started to go mouldy and discolour. Overall, we did have a great time and would stay on the site again - just maybe a different property.

  Thank you for taking the time to leave your feedback, we are glad that overall you did enjoy your stay and would return to try another lodge. Property Owner

  Miss Chloe CarrJul 2022

• "Our stay at 1 horizon view was absolutely perfect from start to finish, so quiet ..."

  Our stay at 1 horizon view was absolutely perfect from start to finish, so quiet and peaceful, the cabin was more than expected and really roomy for 2 people, views eating breakfast and hot tub are amazing helped bye lovely weather, our stay was perfect in every way and can't wait to visit again, if I was being picky I would say sky lights in bedroom could do with blinds on them but that definitely wouldn't put me off booking again, many thanks rob and claire

  Thank you Rob & Claire for such a great review, we are glad you had a perfect stay we look forward to welcoming you back again. Property Owner

  Mr Robert FearnJul 2022

• "A wonderful place to stay."

  The lodge was beautiful, so open, light and comfortable, set in stunning scenery and quiet location. Everything we wanted and more! Would definitely book again and recommend to others!

  Thank you for the great review and recommendation, we are glad you had such a wonderful stay and would return, we look forward to welcoming you back. Property Owner

  Mrs Lauren DevonshireJun 2022

• "We absolutely loved our stay at 1 Horizon View and we can’t wait to come back."

  We felt so relaxed and especially enjoyed the hot tub. The customer service we received from Sykes when booking was exceptional.

  Thank you for such a great review, we are glad you enjoyed your stay with us, we look forward to welcoming you back again. Property Owner

  Ms Miranda GulleyJun 2022

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