1 Southern Place

35 Customer Reviews

• "We had a fabulous stay lodge was very nice exactly as described the jacuzzi was ..."

  We had a fabulous stay lodge was very nice exactly as described the jacuzzi was lush the garden was perfect for our dog very private pitch the bed was huge and very comfortable felt like being home would definitely recommend

  I am absolutely delighted to hear how much you loved your stay at 1 Southern Place, Gwyneth, and that you were able to make full use of all the facilities. Please hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Gwyneth5.0★Sep 2024

• "Lovely lodge, amazing lay out and beautiful bit upstairs to sit."

  Unfortunately the jacuzzi/tub we didn’t use. When we turned it on lots of black flies came out of the hoses. We contacted the reception and they sent someone out to clean it which took several hours, We tried again but still lots of timescale was coming out which seemed very unhygienic - so it was not used which is a disappointment as it was one of the main reasons going to the lodge. It needs a full strip down and clean.

  Thank you so much for your feedback Bill, I am so happy to hear that you enjoyed your stay, despite the fact that there were issues with your jacuzzi bath. Our spa team has now been in to resolve the issues, however I am so sorry that this was not carried out before you arrive. I do hope that you will come back to see us again in the future, as we really do value our guests. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Bill4.4★Sep 2024

• "The property was really nice, some wear & tear but nothing of any concern."

  It was really clean and very well equipped. We liked the quiet location and overall cleanliness of the site as well.

  Thank you for leaving us your lovely feedback Dan, I am so pleased to hear that you enjoyed your stay at 1 Southern Place. Thank you also for noting that the lodge has a few minor issues, these are being resolved as soon as possible. I hope we will be welcoming you back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Dan5.0★Jul 2024

• "As ever everything good and reception very good at customer relations."

  Thank you so much for leaving us your lovely feedback Patrick, we really appreciate it! I am very happy to hear that you had an enjoyable stay and hope you will be back very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Patrick4.7★Jun 2024

• "Accommodation is the best we have ever stayed in."

  Very clean, not too close to other lodges so plenty of privacy. The best part of this lodge is the terrace - loved sitting there in the evening with the views. The park is kept very well maintained. We very much enjoyed our stay.

  I am so happy to read that you had a peaceful and relaxing stay with us Denise and enjoyed the privacy that 1 Southern Place has to offer. I hope we will be able to welcome you back again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Denise5.0★Jun 2024

• "The lodge we stayed in was absolutely amazing & clean."

  . everything we needed or wanted was available. I would highly recommend to anyone.

  Thank you so much for your recommendation and feedback Charlotte, I am delighted to hear that you loved your stay at 1 Southern Place! Hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Charlotte5.0★May 2024

• "We had a brilliant week at Southern Place, cannot recommend highly enough."

  It is very well built, maintained and was spotlessly clean on arrival.

  Thank you so, so much for leaving us your wonderful feedback Ian, we really do appreciate your time. I am very pleased to hear how much you enjoyed your stay at 1 Southern Place and hope you will be back very soon to stay with us again at Southern Halt. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Ian5.0★May 2024

• "Lovely property and facilities."

  The Sauna and jacuzzi bath are real assets. The Chair in the cinema room has a tear in it which doesn't affect use but needs attention. Would love to visit when the weather is better!

  Thank you so much for leaving us your thoughts Kathryn, I am so happy to hear that you had a wonderful stay despite the weather conditions! Thank you also for feeding back to us about the chair in the cinema room, I have passed your comment to our maintenance team. I hope that despite this issue you will be back to stay with us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Kathryn4.7★Apr 2024

• "A superb place to stay!"

  We particularly enjoyed the jacuzzi and sauna! The chairs in the cinema room could do with some attention but did not distract from a wonderful stay at this fabulous location!

  I am so delighted to hear how much you loved your stay with us at 1 Southern Place, Michael and that you made full use of the amazing facilities in the lodge. Thank you for leaving your thoughts about the cinema chairs, I have passed your comments to the Maintenance Manager to resolve. I hope we will be welcoming you back to see us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Michael5.0★Mar 2024

• "With regard to the Cinema Room there needs to be an additional double plug to allow a firestick plug, as well as TV and Sound Bar all to be plugged in at the same time."

  There needs to be more Mug, plates etc so the dishwasher does not need to be put on daily. NOTE feedback for owner to consider and not for wider publication.

  Thank you so much for leaving us your feedback Nigel and thank you so much for the suggestions for the lodge. We really do appreciate your time. Hopefully you will be back to stay with us again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Nigel5.0★Feb 2024

• "The accommodation is excellent and clean, comfortable and stylish."

  The outstanding cinema room and jacuzzi bath/sauna area are brilliant yo have abd why I booked again! Unfortunately I returned to the exact same cottage, not the one I had booked due to a stressful day. I can only add that the customer service department, namely Tracy, was most accommodating and forgave my senior moment. A very relaxing break in a spectacular part of the world. We'll be back, might try the correct cabin next time!

  I am really happy to learn how much you loved your break at Southern Halt, Rachel, albeit in a different lodge than you were expecting! I have passed your compliments on to our lovely Guest Services Administrator, Tracey, who helped you during your stay. We look forward to your return visit and can't wait to welcome you back again! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Rachel5.0★Feb 2024

• "Great holiday, great facilties, friendly staff."

  Perfect, have already booked for June!

  I am delighted to hear how much you loved your stay at 1 Southern Place, Patrick. We can't wait to welcome you back to see us again in the very near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Patrick1.3★Jan 2024

• "The place was amazing, clean cinema room great , jacuzzi bath excellent, sauna , ..."

  The place was amazing, clean cinema room great , jacuzzi bath excellent, sauna , great, kitchen everything you need , seety could of been bigger lol , but u can not fault this place excellent customer service, even calling up over Christmas period break we was on make in sure everything ok , & it was perfect, I will definitely becoming back in the summer, 5 stars value for money, even had a Christmas tree put up for us , loved it made my Christmas holiday,

  Thank you for your amazing feedback Charles and for allowing us to share in your thoughts and experiences after your stay at 1 Southern Place. I am absolutely delighted to hear how much you loved your lodge and all the facilities it provides. Please hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Charles5.0★Dec 2023

• "Perfect we love it here we've been several times and we will return again next year."

  Thank you

  I am so delighted to read your lovely feedback Dianne and to learn how much you loved staying at 1 Southern Place, Please hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Dianne5.0★Dec 2023

• "This is our third stay at this lodge and we absolutely love it."

  The lodge is perfect. Very cosy and has everything you need. It would be nice to have a slightly bigger sofa in the lounge. Can’t wait to book again next year.

  Thank you for leaving us your wonderful thoughts after your stay at 1 Southern Place, Emma, we really do appreciate your time. I am delighted that you loved your stay and that you are planning to return in 2024! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emma5.0★Dec 2023

• "We have been happy with all the lodges we have stayed in at Southern Halt."

  This was a different layout from most but had everything required.

  Thank you so much for leaving us your feedback Brian. We do have a variety of different style lodges on our site, and I am pleased you were able to try out another one. We hope to welcome you back again in the future. Best wishes, Martha, Guest Services, Charteroak Property Owner

  Reviewed by Brian5.0★Nov 2023

• "I stayed here last week with my dog for my birthday and can say I thoroughly enjoyed the stay!"

  Despite the storm, we still had some much fun. The property was super clean, comfortable and had everything you could need! I especially loved using the cinema room and roof deck with a coffee in the morning! I will 100% be coming back here. Thank you again for an amazing holiday!

  I am delighted to hear how much you and your dog loved your birthday visit to 1 Southern Place, Aimee. We can't wait to welcome you back again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Aimee5.0★Oct 2023

• "The cottage was great, everything we expected for the price but when we used the spa bath we had to get out within minutes due to gunk/mould/rubbish coming out of the jets."

  It was awful. We called the receptionist to inform them and although we were offered another unit we didn’t feel that it was fit for our stay due to the the weather. It was raining and of course the new tub was outside. Also, we didn’t feel that we wanted to pack up and move to another unit for only one night. We were told that they could not do anything about it. We were not offered any compensation or discount. We were told that the manager would make contact after the weekend, now 2/3 days later and still no contact. Very disappointed

  Thank you very much for leaving us your thoughts Leslie, we really do appreciate your time. I am truly sorry that your stay with us was interrupted by issues with your jacuzzi bath, please be assured that this bath has now been serviced by our hot tub contractors and should not cause any more issues. I am aware that Laney, our General Manager, has been in touch following your stay. We really do hope that you will be back to visit us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Leslie3.8★Sep 2023

• "This park and lodge was a perfect place to spend a week away."

  We loved it so much that we booked a holiday in the same lodge for next year whilst driving home!! I think that speaks for itself!

  Wow! What lovely feedback Sally and you've already booked for 2024! That's amazing! I am so happy that you love 1 Southern Place and had a fantastic stay with us. I look forward to seeing you next year. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sally5.0★Sep 2023

• "This is such a beautiful place, its so quiet and restful."

  Very scenic as well. The lodge was beautifully clean, comfortable and just as it was described we simply loved it and will be back

  I am delighted to hear that you had a peaceful and relaxing break with us at 1 Southern Place, Amanda! Thank you so much for letting us have your thoughts, we appreciate your time so much. Hurry back to see us again soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Amanda5.0★Sep 2023

• "Accommodation was first class all the comfort of home and more."

  nothing but good things to say about our stay, infact my sister is booking for next year on our recommendation.

  Thank you so much for leaving us such a wonderful review Steven, I am delighted to hear how much you loved 1 Southern Place and that you had a fantastic break with us. I look forward to meeting your sister next year and hopefully you will also return and stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Steven4.4★Sep 2023

• "Absolutely fabulous lodge situated in a lovely spot in the park with its own piece of garden surrounded by hedging."

  it had everything we needed for a relaxing stay, the double Jacuzzi bath, sauna and cinema room went down a treat. we would certainly book this lodge again if we ever visit Cornwall again

  I am so happy to hear you loved 1 Southern Place John, it is such a wonderful private lodge! It's so nice to hear that you had a peaceful and relaxing visit and enjoyed using all the facilities the lodge has to offer! We look forward to welcoming you back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by John5.0★Aug 2023

• "Lovey comfortable property, with good facilities."

  Suggestions for improvement, a parasol for the roof terrace, as it becomes hot in full sun. Also a few more mugs for drinks, so they can be washed once in the dishwasher, instead of hand washing. Overall a very lovely place and we enjoyed our stay.

  Thank you so much for leaving us your thoughts Diane, we really do appreciate your feedback and your suggestions. I am so glad to hear you had a lovely stay at 1 Southern Place and hope you will come back to visit us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Diane4.4★May 2023

• "Our stay at southern place was amazing."

  The lodge was exactly what we were looking for. We usually go away somewhere with a spa as we love to relax and unwind in a sauna and hot tub but we recently got a dog and thought this wouldn’t be possible. This lodge had its own sauna and hot tub so we could enjoy our own private spa with the dog nearby.

  I am so happy to read how much you enjoyed your relaxing stay at 1 Southern Place Melissa and that you were able to include your dog in your break. I hope now you have found us, that you will be back to see us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Melissa5.0★Mar 2023

• "Lovely accommodation apart from the carpet in the lounge which was dirty and needed a clean."

  Thank you for your feedback Katherine, we really do appreciate it. I am happy to hear you enjoyed the lodge, but very disappointed that you found issues with the lounge carpet. This is obviously not something we would wish for our guests and I apologise most sincerely. I have passed your comments on to our housekeeping team, so this issue can be rectified immediately. I hope you will come back and stay with us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Katherine4.7★Mar 2023

• "Absolutely loved this place!"

  Only stayed for a couple of nights but wish it was longer as we did not want to leave! Had everything we needed. Modern and lovely and clean. 10/10! Loved the bath! Main reason I booked it

  Thank you for your amazing feedback Emma, we really do appreciate your thoughts. I am really happy to hear that you loved your stay and found everything as you wished it. I hope you will come back and see us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emma4.7★Feb 2023

• "Lovely property."

  Unfortunately as per the reviews we had black debris blowing out of the spa bath jets even after we initially ran it to try to purge it knowing it may have that issue. Really pleasant tranquil setting. Did have a minor issue when the toilet cistern wouldn’t refil but maintenance came and sorted it promptly. Would definitely recommend a stay here.

  Thank you for leaving lovely feedback for us, despite the toilet cistern issue and the jacuzzi bath problem. I have contacted our spa maintenance team who have now rectified the problem with the bath. I really hope you will be back to visit us again very soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Alan4.7★Jan 2023

• "The Lodge was absolutely fabulous."

  Everything you could possibly need was there. We had a wonderful week there over Christmas and will always remember how special it was due mostly to the Lodge. We have already looked to book again next year but cannot make up our minds when to book as we cannot wait a whole year to return. Every member of staff were extremely friendly/helpful/professional that we dealt with. The whole experience was A1.

  Thank you very much for leaving such amazing feedback for us, we really do appreciate it. I’m so happy to hear you enjoyed your Christmas break with us at 1 Southern Place and loved every aspect of your lodge! We can't wait to welcome you back again very soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Shirley5.0★Dec 2022

• "We love staying here, and will return."

  Few small issues jacuzzi bath overflow leaks onto floor and door doesn't shut as floorboards are swollen. Heated floor not working in dining area. Dog poo bin overflowing the whole week. Otherwise very comfortable and warm property.

  Thank you for your feedback, we really do appreciate it. I'm happy to hear you enjoyed you stay, despite the issues you experienced. I have mentioned these to the maintenance team and they have all now been rectified, so thank you for letting us know. I hope we will be able to welcome you back to stay with us again very soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Dianne4.7★Dec 2022

• "Most of the property was absolutely lovely, and we we enjoyed our stay."

  However, the jets in the bath need servicing and cleaning properly as there was black gunk coming out of them. I can see similar reviews saying the same thing so it obviously isn't being maintained. This really let down our stay as it was the main feature of the property that we booked for.

  Thank you for your feedback Zoe, we really do appreciate you taking the time to leave us your thoughts. I am delighted you enjoyed your stay at 1 Southern Place, despite the issues you encountered during your visit. I am so sorry that you had problems with the jacuzzi bath, this has now been rectified by the spa team. I hope you will come back and visit us again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Zoe3.4★Dec 2022

• "This is a beautiful lodge, really very homely."

  Beautiful grounds, fantastic place. My only issue would be the hot tub, during use black particles come out of the jets and into the water. The property overall was amazing, really beautiful. Had everything we needed. My one issue for the site would be the road lighting, it was very rarely on, so when walking the dog, if you didn’t take a torch it was pitch black.

  Mrs ClancyOct 2022

• "Went to use the jacuzzi bath."

  When jets were turned on bath was filled with black scum. As it took nearly an hour to fill we gave up. This ruined an otherwise perfect stay.

  Thank you for your feedback We were advised that when you went to use the hot tub on the last night of your stay, is when some black bits appeared, and we do advise guests not to use any products such as oils, bubble bath etc as the build up of these products does clog the filter system. Property Owner

  Mr ToothOct 2022

• "Very disappointed with the jacuzzi bath as it was reported in a review from July that black slime came out of jets and that a service was required we still were subject to the same black floaters each time we used it, after 3 attempts and no improvement we gave up."

  No batteries in the remotes for lighting in cinema room and broken mirror over jacuzzi bath taped up. Felt disappointed that for £1490 for a week these things had not been fixed.

  Mrs TunnacliffeSep 2022

• "Amazing week."

  Had a lovely stay, all the facilities were spot on. The roof terrace was nice to enjoy the evening sun with a meal and drink or two. It would be the icing on the cake if it had an outside hot tub. Still 5 stars and would definitely recommend and book again.

  Mr BrimbleAug 2022

• "Absolutely stunning property, perfect location to explore Cornwall, BUT ."

  . as others have stated the indoor spa bath needs a good service and clean as when you turn on the jets , black slime comes out and ruins the experience.. for the sake of just getting it serviced and cleaned maybe once a month as per instructions it would make the world of difference.. such a shame as everything else is just perfect in the property ( we run it through to clean out the jets when we arrived and this did help but as stated it needs servicing!)

  Mr BellAug 2022

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