12 Meadow Retreat

24 Customer Reviews

• "Firstly, well done to Sally, your forward communication and commitment to your customers is brilliant!"

  We have had multiple holidays at the Southern Halt site (and Stonerush Lakes) over the years; this was a very good experience. What a lovely lodge, and surprisingly in very good condition (it’s one of the original lodges)… NB. I would replace the crockery, and provide coasters for mugs/glasses. Easy fix. Well done, top marks regardless…

  Reviewed by Denise5.0★Nov 2024

• "This is a lovely property and site and just like the photos."

  The property has a great range of facilities and is comfortable to relax in. We were however disappointed that the feedback we have which goes against this property has all been raised by previous guests and not acted on despite the property management firm welcoming feedback. We really think that the broken flooring in the lounge (which nearly caused a nasty accident whilst we were holding our young baby) and exercise bike needing maintenance should have been resolved by now based on when this feedback has been raised previously. It was also really difficult to turn the temperature of the shower down. It is a lovely property though and made for an easy stay to explore this part of Cornwall.

  Reviewed by Catherine4.7★Oct 2024

• "The score of 8/10 is for Sykes Holidays."

  They are a very good company but inspection of properties needs to be improved. 12 Meadow Retreat - The area and park are lovely, quiet and pretty. The lodge was well laid out and clean. However, basic needs were not met. The following need to be addressed - - filthy toilet brush - only 2 mismatched glasses for drinking - very uncomfortable sofa (cushions have lost support) - lack of side tables for drinks in lounge - legs on dining table loose (my husband had to tighten them but still wobbly) - not enough hangers for clothing - shower door does not seal properly - sheet on bed had dirty marks down the side - mattress not supportive on bed - pillow poor quality and not supportive - cinema room experience was not good due to sound bar not working because the connection lead between the sound bar and the TV was missing and no instructions for use of the system.

  Reviewed by Penny2.2★Oct 2024

• "Absolutely beautiful and peaceful place to stay , we had a such a great time the ..."

  Absolutely beautiful and peaceful place to stay , we had a such a great time the lodge was perfect off the scale clean , facilities were amazing just what we wanted a nice relaxing spar and fitness break the gym room is the cinema room we loved spent so much time in there in the evenings just overall a fantastic value and fantastic place to stay and unwind and relax while in luxury 10/10 definitely booking again

  Wow, Kirsty, what an amazing review! Thank you so much. I am absolutely delighted you loved your lodge and hope to be welcoming you back to see us again very soon! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Kirsty5.0★Oct 2024

• "Overall, we enjoyed our stay at 12 Meadow Retreat."

  We've been visiting Cornwall for many years and this was the first time we stayed in a lodge, but the site was very quiet, clean and well manicured. The lodge itself was amazing, with a hot tub, cinema room, gym and sauna. Only drawback were the limited consumables at the lodge (i.e., bin bags, dishwasher tablets, washing up liquid), which we had to top up. Given the cost of the holiday rental, it would be helpful not to have to go out to buy more of these things.

  I am so happy to hear that you enjoyed your stay at 12 Meadow Retreat and loved your lodge, thank you so much for leaving us your thoughts. The consumables that we provide for you are merely there to help you through your first night, in case you have forgotten to bring essentials with you, so I am so sorry that this was not made clear to you. I hope despite this you will return to see us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Jimmy3.8★Aug 2024

• "Absolutely fantastic lodge set in beautiful surroundings."

  Very private, spacious layout. Loved the jacuzzi bath & the cinema room & if you can be bothered it even has a gym. Fully fitted kitchen & large lounge area with adjoining private deck area. Will definitely return, highly recommended.

  Your feedback put a big smile on my face Sean, it sounds as if you had such a lovely time at 12 Meadow Retreat and made full us of all the facilities on offer! Thank you so much! Hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sean5.0★Jun 2024

• "Only thing I could say is that the flooring in the lounge was alittle worn and ..."

  Only thing I could say is that the flooring in the lounge was alittle worn and that the window sills were dusty in some of the rooms but other then that it was an amazing stay and we will be back

  Thank you you so much for leaving us your thoughts Cameron and for your feedback regarding the flooring and dusty windowsills, for which I sincerely apologise. We always try to ensure that there is a high standard of cleanliness in the lodges, so I am so sorry that this was an issue. I hope that despite this you will come back to see us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Cameron4.4★Jun 2024

• "Enjoyed our stay."

  The lodge was clean, comfortable and spacious. The views were great and found it to be a relaxing experience. The indoor jacuzzi was a bonus with the weather we had during our stay. Tracey gave us all the information we needed and also checked if everything was ok during our stay.

  Thank you for your wonderful feedback David, I am so glad to hear that you had a peaceful and relaxing stay with us at 12 Meadow Retreat and enjoyed using the indoor jacuzzi. I hope you will be back to see us again, once the rain stops!! Sally, Guest Services, Charteroak Property Owner

  Reviewed by David4.7★Mar 2024

• "So happy to have stumbled upon this lovely place!"

  It has everything you need in the lodge. Would have booked for longer time. Will definitely come back next time. Also, the staff Tracy reached out to us via email and was very accommodating, and making sure all is well. Thank you so much!

  I am absolutely delighted to read your lovely feedback and hear how much you enjoyed your stay with us at 12 Meadow Retreat! I hope you will be back to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Ma Anne Garnet5.0★Feb 2024

• "Overall good but a few minor issues."

  A few areas regarding cleanliness. Also some areas need attention. (Loose flooring in lounge and gym, punchbag floor hook loose but not required by us.)

  Thank you so much for leaving us your thoughts after your stay at 12 Meadow Retreat, Emlyn. I am sad that you found a few issues, especially with the cleanliness of the lodge, for which I apologise most sincerely. I have passed your comments to our housekeeping manager, so that she can make sure this does not reoccur. I hope that you still managed to enjoy your break and that you will consider coming back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emlyn3.1★Sep 2023

• "Very pleasant place to stay as a hub for visiting north and south coast Nice and quiet"

  I am delighted to hear you spent a relaxing and peaceful visit to 12 Meadow Retreat and managed to explore some of sites that Cornwall has to offer! Please hurry back! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Jacqui4.4★Jul 2023

• "Absolutely amazing property with every small detail thought about."

  Beautiful view of the pond from the decking area. Only set back was work was being done on our path which wasn’t finished until day 3 but apart from that it was perfect

  Thank you so much for leaving us your wonderful feedback Katie, I am really happy to hear that you have had a lovely stay at 12 Meadow Retreat. I am so very sorry that it was not as relaxing as I would have hoped, due to the disturbance caused by the contractors during your visit. Unfortunately we had works arranged to install EV chargers, which I'm afraid we neglected to inform you of. Please accept my apologies on behalf of the team. I hope you will return to stay with us again despite these issues. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Katie4.7★Jun 2023

• "Me and my partner recently stayed at 12 meadow retreat this past bank holiday weekend."

  This was our second time staying in the lodge. We always enjoy our stay, we’re able to relax completely and take advantage of the facilities! Especially the sauna and bath tub. My only complaints would be the water pressure in the shower is quite low and the bin the bathroom had still not been replaced (from what I’ve seen from the most recent review from previous renter). But overall is a lovely, romantic getaway and we would highly recommend to others.

  I am delighted to hear you enjoyed a peaceful and relaxing break at 12 Meadow Retreat, Sophie-Anne and loved using the sauna and jacuzzi bath! Thank you for letting us know the issues with your water pressure and the bin, I have passed these on to the relevant teams to resolve. Many thanks also for giving us your recommendation, we really do appreciate it. I hope you will be back to visit us for a third time in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sophie-anne4.1★May 2023

• "Stunning property, clean, nicely decorated."

  Some of the crockery could be updated as some had chips in them, but otherwise it contained all required for a comfortable stay. The property was easy to find and was on a relatively small site. The site map was slightly misleading as it indicated there was an area of woodland you could walk in however this seemed to be under construction/demolition during our stay which we did not know about prior to our stay, which meant we had to go off site to do anything and there were no paths to safely go offsite so you had to drive into the town. But the grounds themselves seem well kept.

  Thank you so much for leaving us your feedback Bobbie, we really do appreciate you giving us your time. I am happy to hear that you enjoyed your stay at 12 Meadow Retreat and loved the lodge. Our site map does show the area of land you are speaking about , as it is earmarked for future development, however we do have to keep it fenced off at present due to safety reasons. I hope you managed to find the several lovely woodland walks very close to our resort. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Bobbie4.7★Apr 2023

• "My partner and I stayed here in march, we live in Cornwall and wanted to stay local."

  Totally loved the lodge and will definitely be going back

  I am delighted to hear how much you enjoyed your stay at 12 Meadow Retreat and that you are coming back to see us again in the near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Tracy5.0★Mar 2023

• "Absolutely loved the property, really nice and well kept."

  There were a few issues raised by previous guests such as the exercise bike not working properly and their being no side table in the living room which I would have thought should have been fixed but haven’t. This is disappointing as they really should be sorted having been already mentioned. Also the bathroom bin is broken and needs fixing. These are small issues but do impact the otherwise really nice high quality of the lodge. The bed is really comfortable and the cinema room is fantastic. We had a brilliant time and will definitely be back!

  Thank you so much for your lovely feedback Emily, I really appreciate the time you took to leave us your thoughts. I am delighted to hear you loved your stay at 12 Meadow Retreat and enjoyed using the cinema room. My apologies for the issues with the exercise bike, unfortunately I was not previously aware of the problem, but I have now passed your comments to our maintenance team to rectify. As new owners, we are currently in the process of refurbishing some of our lodges, but unfortunately this does take a little time. I'm sure that if a side table is required in the sitting room, this will be added, along with a new bathroom bin. I'm sorry this did not happen before your arrival. I look forward to welcoming you back to stay with us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Emily4.7★Feb 2023

• "My husband and I booked a last minute break down to Cornwall, we stayed at 12 Meadow Retreat in Dobwalls, the facilities were amazing, our own sauna, double jacuzzi bath and our own little gym, it definitely lived up to its standards."

  We had the park almost all to ourselves and what a beautiful park it is. The staff made sure to keep in touch, we had a call before we arrived to say they were looking forward to us staying with them and a call while we were staying with them to make sure everything was fine and there were no issues and there wasn't. I would highly recommend this park, we had an amazing stay and will most definitely be visiting again in the future.

  Thank you so much for leaving us such amazing feedback. I am so happy that you had such a wonderful time here with us at 12 Meadow Retreat and that you are planning a return visit very soon. Sally Guest Services, Charteroak Property Owner

  Reviewed by Jack5.0★Jan 2023

• "On the whole very clean and tidy and a nice place to stay."

  The cutlery/crockery is a little sparse, with a full size dishwasher you need to use almost everything to fill it including pans. The cinema room TV was not connected to the internet so although Prime and Netflix were offered you could only use them in the main living area. Generally good quality equipment and nice facilities.

  Thank you so much for your feedback Pete, we appreciate your comments so much. I'm glad you enjoyed your time at 12 Meadow Retreat and had a lovely break, however I am very sorry to hear that you were unable to connect Prime or Netflix in the cinema room, as this was obviously very disappointing for you. I have passed on your comments to our maintenance team to rectify the problem. I have also noted your comments about the lack of cutlery and crockery and informed the housekeeping team of this. I hope these issues will not put you off coming back to visit us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Pete4.4★Nov 2022

• "We thoroughly enjoyed our stay."

  The Lodge was immaculate and very well equipped. The only thing that we both missed was a couple of small tables at either end of the sofa for putting drinks on. Apart from that we couldn't fault it. We would definitely stay again.

  Thank you for your feedback, good to hear you enjoyed your stay, we hope to see you again in the future. Property Owner

  StephenOct 2022

• "Second time staying there and it was almost perfect again; the bath tub however did have nail varnish marks in it."

  Other then that it was perfect. I will most likely be back again next year.

  SarahOct 2022

• "I chose to stay at iGym lodge (no 12) so I could use the fitness equipment during my stay but found that the exercise bike seat was too low at its max height."

  I’m 5ft 5ins tall and was unable to use it unless using it standing up which I tried once but it was very creaky and clearly needed some maintenance. There were also no batteries in the remote for the TV in the gym

  Thank you for taking the time to leave your feedback, we will pass your comments to see what can be done about the exercise bike. Property Owner

  MichelleSep 2022

• "Everything we needed for our honeymoon."

  Couldn’t ask for more thank you

  PaulSep 2022

• "We were on a two week holiday and an extra set of towels and bedding would of been useful we had to wash towels and they hadn’t dried by the next day luckily we had brought some of our own to use."

  Some of the lighting on the site was not working the ones by the roadside near our lodge and opposite were not working at night so was very dark if you were to arrive back late and had forgotten to put your lodge outside lights on. These are just minor issues but equally important but we would definitely return again Thank you

  Thank you for your great feedback we are glad you would return and look forward to welcoming you back. Property Owner

  AnthonyJul 2022

• "Overall I had an amazing and relaxing experience whilst being at the lodge."

  The facilities where brilliant and I Thoroughly enjoying using them all. I don’t have a bad thing to say about the property

  Thank you. Property Owner

  Sophie-AnneMay 2022

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