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"Enjoyed our stay at this property no complaints unit was clean and tidy,couple of small issues tin opener needs replacing,also the jacuzzi bath seemed to turn it self back on after being switched off?"
Fortunately unit still had water in when this occurred.traffic noise from near by rd noisy in early morning , we kept bedroom windows shut to dampen this down,in warmer months this may have been problem,however didn’t spoil our stay.
Thank you so much for leaving us your review Louis, I am very happy to hear that you enjoyed your stay, however very sorry to here that you encountered an issue with the jacuzzi bath. The lodge does back onto a minor road (unofficially a C road), which can at times be a little busy and is used regularly by farming traffic, so apologies if this disturbed your holiday. Hopefully despite these problems you would consider returning to see us again, perhaps choosing a lodge a little further towards the countryside views.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Louis5.0★Sep 2024
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"Lovely lodge, spacious, exceptionally clean, site quiet and well kept, sited not on top of one another which is a bonus
Could do with a couple of cereal bowls, had to go to the Charity shop to purchase some."
Thank you so much for leaving us your feedback Peter and also for letting us know of the lack of cereal bowls! I am so happy to hear that you enjoyed your stay at 2 Meadow Retreat and hope that you will be back to see us again very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Peter5.0★May 2024
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"Thankyou, a fantastic stay in such a beautiful luxury lodge."
We loved the jacuzzi bath and the cinema room. A wonderful break away for our anniversary. Reception office at Charteroak extremely helpful as well. Highly recommended and hope to return one day.
Aaaw, I am so happy to hear that you had a wonderful anniversary trip Lorraine and enjoyed staying with us at 2 Meadow Retreat and making full use of all the facilities the lodge has to offer! I hope you will come back next year to celebrate the next one!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Lorraine5.0★May 2024
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"Beautiful lodge in a quiet park."
The lodge is well equipped with everything you need. Fantastic location to explore Cornwall. We are already looking at returning to this lodge later on in the year. Skye’s holiday cottages kept in touch with us to make sure we had everything we needed.
3 little niggles
Screw sticking out at side of jacuzzi, scratched my leg.
Toilet door handle very loose.
Laminate floor in kitchen loose moves around slipped a couple of times.
These things did not in anyway spoil my holiday and I will definitely be back.
Would highly recommend.
Thank you so much for leaving us your feedback Emma, I am so happy to hear that you enjoyed your holiday with us at 2 Meadow Retreat, despite the issues you found during your stay. I apologise sincerely that these problems were not dealt with prior to your visit, I have now passed them to the relevant teams to resolve. It's wonderful to hear that you are hoping to return soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Emma5.0★Apr 2024
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"This is our second visit to MR2 and it's just as amazing as our first."
From the jacuzzi bath, sauna and cinema room. To the open plan living room and kitchen and very comfortable bedroom. The only issues we had this time was the cleaning. The sauna had dried faeces on the bench, and hair on the floor. Because we arrived around 8pm, it didn't make much sense to call and complain to get someone out to clean it. We wanted to use it straight away as myself and my wife had a long drive to get there. So we cleaned it ourselves. Not something you expect to be doing on a weekend away. There's still no net curtain or blind at the front door, as the glass is big and clear for people to look in. The sky lights could do with a clean. But otherwise the lodge is perfect and we will be definitely staying again.
Thank you so much for coming back to stay with us again, it's great to have returning guests. I am very pleased to hear that you had a lovely stay with us and that you are planning on returning in the future. I am extremely disappointed after reading your comment, which has since been raised with the housekeeping manager, we would never wish for any guest to find fault in their lodges, especially issues of this kind. We can't wait to see you soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Darren4.4★Feb 2024
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"Lodge was spot on could not fault it can all everything was on point only 1 ..."
Lodge was spot on could not fault it can all everything was on point only 1 thing that let us down was jacuzzi bath after use left like lime scale was gutted and cinema room was my point off lodge
Thank you so much for leaving us your thoughts Christopher, we really do love to hear feedback from our valued guests. I am delighted to hear that you had a lovely stay despite the issue with the jacuzzi bath, for which I sincerely apologise. I hope you will come back in the very near future to stay with us again.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Christopher4.7★Feb 2024
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"Return visit in a different lodge, this one was nearer the road so we heard weekday traffic from quite early, lodge was clean, bed comfy, plenty of towels provided and gowns for use in the spa area, there were a few issues which were raised with Charteroak who were very helpful as usual - black bits coming out of jets in Jacuzzi bath, kitchen light worked when it felt like it - the frying pan stuck and needs replacing and the potato masher was broken -we expect to find certain things as the lodges are used and didnt bother us too much - site is very quiet and even with work being carried out on a couple of new lodges onsite which we were informed about it did not disturb us."
The sofa for me personally is quite low and i struggled to get up from it so a armchair would be useful but its still a lovely relaxing break as you have everything you need the cinema room, sauna & bath make the lodges very appealing.There is a tea towel and box with washing up liquid, dishwasher tabs bin bag tea & coffee to get you started which is very useful if you forget to bring your own, there was also milk left in the fridge which was dated the previous day but unopened so at least you can get a cuppa. We will return again but probably to a lodge further away from the road.
Thank you so much for you feedback Julie, we really do appreciate your time. I am so happy to hear that you enjoyed your stay at 2 Meadow Retreat and utilised all the facilities, despite the issues you found. Fortunately these were resolved for you during your visit. I hope you will come back to see us again in the very near future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Julie3.8★Jan 2024
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"Best experience we have had on holiday."
So peaceful around the area, parking was great right outside the accommodation and easy to park. Our lodge was clean, very well furnished. We were comfortable, did not have to go far from the site as we enjoyed the use of the hot tub, cinema room & sauna room. We felt so relaxed and have come back home really missing being away. We cannot wait to come back!
Thank you so much for your amazing feedback Lacey, we really do love that you have shared your wonderful thoughts and experiences with us. It sounds like you had such a fun time using all the great facilities within the lodge during your stay and it's fantastic news that you will be coming back to see us again in the future!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Lacey4.7★Nov 2023
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"Lovely property in a great setting."
Easy walk to shop and pub, good connections to all main routes. Had a great time relaxing in the sauna, spa bath and cinema room. A little bit of luxury.
I'm delighted to hear that you had a relaxing stay with us at 2 Meadow Retreat, Sian and that you enjoyed using all the facilities that the lodge provides! Thank you so much for leaving your feedback for us. I hope we will be able to welcome you back to see us again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Sian5.0★Oct 2023
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"Many thanks for an enjoyable stay."
The lodge was extremely clean and with many comforts from a sauna, jacuzzi and a cinema room.
The complex was quiet and relaxing and was covered by a great customer service who contacted us just prior to the stay, during the stay and also after the stay to ensure we had an enjoyable and hassle free time.
There was a nice welcome pack and clear instructions regarding the site.
I have already recommended this lodge to my friends and I will be making a booking for next year.
In a word 'Fantastic'.
Thank you so much for leaving us such amazing feedback William, I am delighted to hear how much you loved your lodge and how you made full use of all the facilities it provides! Hurry back!!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by William5.0★Sep 2023
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"We loved the cabin, the bath,cinema room and sauna made this by far our best stay in Cornwall."
We will definitely be returning and would recommend to anyone.
I am so happy to hear that you loved your stay with us at 2 Meadow Retreat! Thank you so much for your recommendation Lauren, we look forward to being able to welcome you back very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Lauren5.0★Sep 2023
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"I have to say that Tracey on reception was very helpful and also arranged for a complimentary bottle of prosecco to be left for my wife's birthday, a really nice touch."
The lodge was very well equipped with all you would need. There was a pint of milk in the fridge, dishwasher tablets, tea, coffee and even a dish cloth and sponge.
The only down side was the velux window in the bathroom/bedroom, this needs a blind as you are woken a 4am by bright light.
Other than that we had a lovely stay at the site which is well maintained and very quiet.
I am so happy to read how much you enjoyed your stay with us at 2 Meadow Retreat, Gordon. Thank you for giving us your time and leaving us your thoughts. I'm delighted that your wife enjoyed her birthday treat. Thank you also for letting me know the issue you found with the velux window, I have passed this to the Guest Experience Manager to rectify. I truly hope that you will be back to stay with us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Gordon4.7★Jul 2023
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"We had a lovely week at 2 Meadow Retreat."
Perfect for a relaxing week, facilities were amazing. Very clean jacuzzi bath and sauna were great and cinema room was really good. Thoroughly enjoyed and would return.
Thank you so much for leaving us your lovely feedback Christine, I am so happy to hear you enjoyed your stay at 2 Meadow Retreat and made full use of all the exciting facilities within the lodge! We can't wait to welcome you back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Christine5.0★Jul 2023
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"All facilities within the Building was perfect."
The accommodation was exceptional from kitchen to the sauna, with hidden extras supplied.
The perfect place to relax for a week.
I am delighted to hear that you enjoyed a peaceful and relaxing stay with us at 2 Meadow Retreat and made full use of all the facilities within your lodge. We hope you will be back to see us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Steven5.0★Mar 2023
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"Had a wonderful stay, everything needed was provided and the bed was super comfy."
Thoroughly enjoyed the sauna and jacuzzi bath.
Like a few others the only suggestion we would make is that a blind is fitted to the skylight in the bedroom and also to the front door.
We will return as we loved it.
I am so happy to hear you enjoyed your stay with us at 2 Meadow Retreat and made full use of all the facilities.
Thank you for your thoughts on the blinds, I have passed this issue to our maintenance team to rectify.
I hope you will come back to see us again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Brenda5.0★Mar 2023
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"Place is very nice and wouldn't take much to perfect the experience."
As per previous comments, the entrance door needs a privacy curtain. There's a lot of tech (speaker system, TVs, cooker, under floor heating) without any guides and not everyone has a streaming account for films so a blue-ray/DVD is useful (although the maintenance people managed to source one). The spa bath and sauna were brilliant but remember to turn off the spa via the fuse switch in the bedroom cupboard or it will wake you up in the middle of the night as it performs its auto-clean ! Again, as per previous comment, the kitchen is a bit light on decent utensils. Overall, we thought the place was great with easy access to the Moors/coast.
Thank you very much for leaving feedback for us, we really do appreciate it.
I was sorry when you called during your stay, to tell me there were issues with your lodge.
I passed these on to the relevant teams and some were rectified, although I know the door issue was not able to be sorted. My sincere apologies for that.
We are currently in the process of carrying out refurbishments to some of our lodges, to ensure our guests experience the high standards we would want for them.
Despite the issues you had, I’m glad you enjoyed your stay with us and we hope you will come back again soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Michael3.8★Dec 2022
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"Only real criticism is that the skylight in the bathroom could do with a blind and the front door could do with one too."
Everything else was amazing. Clean,tidy and well equipped.
Thank you so much for leaving us feedback Adam, we really do appreciate it.
I am really glad to hear you enjoyed your stay with us at 2 Meadow Retreat and found everything to your satisfaction, apart from the issue with the blinds. I have made a note of your suggestion and will pass this on to our maintenance team.
I hope you will come back and visit us again very soon.
Sally
Guest Services, Charteroak
Property Owner
Reviewed by Adam5.0★Nov 2022
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"The lodge itself was brilliant!"
The furniture and fittings were great and the bathroom was definitely the centrepiece!! We did have a few minor issues/ things that could be improved however. Firstly, we arrived to the lodge during the evening when it was dark and there isn’t really much towards lighting and indication to which lodge is which. The plaque saying MR2 wasn’t in a great place to be able to see when you are in the car in the dark. Maybe place lodge names on a small wooden post next to the allocated parking space? We also had a small issue the the spar bath in the bathroom as it kept turning itself on every 20 - 30 mins so I had to turn it off at the fuse box when we weren’t using it. The kitchen was a tad lacking in utensils, such as oven trays. There was only flat oven trays and round glass dishes. Could do with some deeper oven trays for example. Knives can all do with a sharpen and maybe a pint glass or two? Considering how there isn’t a great deal locally we found ourselves cooking most nights and not going out. We are people that like to cook and Im sure that will be a case for a lot of people staying there. So improving utensils in the kitchen definitely wouldn’t go a miss! And finally, the bed was comfortable. However it was advertised and a “king size” but it was 2 single bed mattresses put together. Not even a thick mattress topper so we have this big crack in the bed down the middle. On my side of the bed I felt like the centre of the bed was a little higher than the outside of the bed (almost like sleeping on a slight upslope). Im guessing it’s because of the two single mattresses. All this aside… it was a brilliant lodge and we had a great holiday! It definitely made the holiday and didn’t break it! Would recommend to others! And the price was very reasonable!
Thankyou for a great holiday!
Thank you for taking the time to leave feedback and we will pass your comments on, glad to hear you had a great holiday
Property Owner
Reviewed by Jonathan4.4★Oct 2022
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"Me and my partner had an incredible stay."
Beautiful lodge with everything we needed. Would 100% recommend to friends and family. Felt like we hit the jackpot with that holiday.
ChloeOct 2022
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"Fantastic lodge, amazing holiday"
EmmaSep 2022
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"What an amazing lodge in a fantastic central location."
The lodge was clean and tidy and contained everything you would need from a holiday. Quiet location and perfectly located. Very relaxing and we are looking to re-book the same lodge in 2023.
Amazing thank you we are glad you enjoyed your holiday and look forward to welcoming you in 2023.
Property Owner
AmitSep 2022
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"This was our first time staying at Meadow Retreat, Dobwalls whilst the site was clean and tidy it lacked privacy around the lodges."
There was no lighting around the ponds at night. We prefer the lodges at Lanreath. The lodge itself was nice but the front door needed a blind or frosted glass as anyone could see in.
RebeccaMar 2022
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