Dart Lodge

11 Customer Reviews

• "All in all a very nice lodge, although."

  ... Pet friendly but nowhere to walk the dog or to be able to let it out safely. For a 3 Bed Property I would have rather a washing machine than a dishwasher? But the most awkward for me was no Hoover or Mop & Bucket? I have never in 40 odd years left a property and not been able to clean properly. We were out most days but on the couple of day's we stayed around it was very tiring to keep the dog in and then have to go off in the car to find somewhere to walk him. I am registered disabled so this was an inconvenience. The Park roads are atrocious with pot holes etc. The Lodge was lovely but would not stay at Honicombe again

  Thank you for your feedback and I'm glad that you liked the Lodge and found it comfortable despite there being no washing machine. There is only room in the lodge for either a dishwasher or washing machine and it comes down to personal preference. The lack of hoover is an oversight, I was under the impression that one had been put in the Lodge, I have since been there personally and resolved this. The Lodge is situated in the Tamar Valley which is an AONB and there are many beautiful dog walks in the vicinity. The park is dog friendly and dogs can be exercised within the park and they have recently positioned dog poo bins around, and I have noticed that there is one opposite Dart Lodge. I take on board your comment re the pot holes, I have brought this up with the maintenance team who are going to address this issue. Property Owner

  Reviewed by Patricia2.8★Aug 2023

• "On first arrival this property was lovely, it had all we needed and seemed great for 3 adults, 3 children and a dog."

  However, it soon became clear that it was getting tired and in need of some TLC. The fronts of the drawers in the larger twin room came off, the cupboard unit in the lounge had a loose door, only 1 TV had enough signal for some of the time to be watched and only 1 had a DVD player, despite listing all rooms had this. The X Box controllers didn’t work and there was no vacuum to clean over the general day to day clear up of children and pets. The cold water tap upstairs made a dreadful noise and furniture on the lower balcony was just too big for purpose. These were minor things in the long run as the location was beautiful, the on site facilities were a great addition and the lodge was comfortable and cosy. Just a few tweaks and a bit of attention to detail could make this a stay of excellent value. It would also be worth adding to the details that the lodge is at the bottom of a steep hill ( all round) and has several steps to enter, as my disabled mother would have struggled if there had been much more. This wasn’t made clear and could have influenced my decision to book.

  Thank you so much for taking the time to review. I'm glad you found the property comfortable and the location beautiful. I am sorry you had a few issues but really appreciate you letting me know about them. I will certainly ensure the TLC issues are addressed promptly. As you can appreciate it is difficult for me to check personally on the property between every changeover in a busy season. I rely on feedback from both housekeeping and guests. I’m sorry that you had been under the impression that there was more than one DVD player at the property. I have re-checked the listing and it does state 4 TVs with freeview, WIFI, DVD. With regard the X box controllers, it may be a case of replacing the batteries which I will address. Regarding the vacuum cleaner, I take your point and will add one to the property. Thanks again for your feedback and for choosing Dart Lodge. Property Owner

  Reviewed by Gemma2.8★Aug 2023

• "Property was clean and tidy."

  Happy with the lodge for the price we paid. It does get very warm upstairs but a lot colder downstairs in the main bedroom/bathroom which do have a slightly damp smell, maybe due to the balcony, lack of sun and lack of airflow. Personally I found the mattress too hot as I think it was foam and I on a personal level would replace the carpet upstairs and in the hall downstairs with hard flooring. Did want to vacuum but it wasn’t up to the job. Nice on the balcony upstairs, didn’t use the one down as yes a few too many pieces of furniture and not much light. Property is at the bottom of the hill which we got used to in the end as walked it many times with our dog. On site staff are great, really helpful and very dog friendly, pub was lovely too, Sunday carvery was great. We found many dog friendly places, walks and pubs and would definitely visit this area again.

  Thank you so much for taking the time to review. I'm glad you found the property comfortable and loved the location and pub. Regarding the vacuum cleaner, I have taken that onboard and have arranged for a replacement that works better to be put into the Lodge. Thanks again for your feedback and for choosing Dart Lodge and hope that you may decide to return Property Owner

  Reviewed by Theresa3.8★Jun 2023

• "On arrival the lodge was engulfed with over grown weeds/grass which gave the appearance of being not in service."

  On entering we were met with a stale/lingering musty smell. The 2 main bedrooms were passable but not very welcoming. On venturing upstairs we were met with a firmly fixed baby gate at the top of the stairs, as we are both in our mid seventies and partially sighted, this presented a trip/fall hazard so had to be removed as a matter of urgency for our own safety. The carpet in the lounge area was very dirty and the seating was very old/ dirty and tired and the walls/ceiling needed decorating. The lower outside balcony was totally unusable due to overgrown bushes/weeds and an selection of garden furniture that completely filled the seating are hence putting it out of action. I feel as a letting company this needs to be inspected as it reflects on your company image.

  Thank you for your feedback. I'm sorry you had encountered these issues in the Lodge. If you had contacted me during your stay, I could have passed them to the maintenance and housekeeping teams at the time to resolve. I have since visited the Lodge personally and everything has been addressed. The stairgate is a personal choice, and if not required then can be removed. Thank you again for raising these issues and for choosing Dart Lodge Property Owner

  Reviewed by Ann1.6★Jun 2023

• "Lodge was well equipped and we enjoyed our stay there we just found a few ..."

  Lodge was well equipped and we enjoyed our stay there we just found a few issues,a few kitchen pots were damaged or broken in property on our arrival and a painting attached with velcro was on the floor and would not reattach,also another blew off the wall when we opened balcony door and damaged downstairs wall at bottom of the stairs,also we wanted to hoover and this didn't work fully to carry this out well,I hope this can be passed on to help improve lodge in the future for your guests,thanks

  Thank you for your constructive feedback. These issues have been addressed and the bowl in the kitchen replaced. I'm glad that you enjoyed your stay at Dart Lodge and I would welcome you back should you want to return in the future. Property Owner

  Reviewed by Erica3.4★May 2023

• "The lodge was very comfortable and generally well kept."

  2 things let things down. The cleaners hadn't even brushed the decking down, let alone tried to clean it. They had also only cleaned the top 3/4 of the patio doors. It took us about an hour to clean up these. The park itself was very badly managed as there were a lot of deep potholes throughout. We would happily stay in the lodge but not at Honicombe park.

  Thank you for your feedback, I'm glad you enjoyed your stay at Dart Lodge. I have now personally visited the lodge and cleaned the decking. The other issues have been passed on to the park maintenance team Property Owner

  Reviewed by Pete3.1★May 2023

• "Great place quiet location easy to get to Devon and Cornwall as on the border Thankyou"

  Reviewed by Claire5.0★Apr 2023

• "We had a wonderful time and if we go to that area again will definitely be looking at Dart Lodge."

  It was the best equipped caravan/lodge we've been in and full of little touches to make visitors feel welcome. The cost was less than going to a caravan and it was way more comfortable. As Dart Lodge is at the end of a row it has the advantage of only one neighbour and the design of the Site means it has a view on to countryside. Highly recommend!

  Reviewed by Vicky5.0★Apr 2023

• "Lovely stay at Dart Lodge- really well equipped, perfect for our party of 3 adults, 2 children and little dog."

  Beds were particularly comfortable and facilities on site are excellent. Whole site is very clean, friendly and well maintained.

  Reviewed by Joanne4.4★Feb 2023

• "The tv remote for the master bedroom we were unable to find but it was not a ..."

  The tv remote for the master bedroom we were unable to find but it was not a problem also couldn’t find the visitors book The only real problem was no washing machine for my partner she really missed not having one but we did find the laundrette

  Reviewed by Clive4.4★Sep 2022

• "The duvet would have benefited from being as the duvet cover, I feel that extra blankets left in the wardrobe for the winter/ cold nights instead of putting the heating up higher, especially as we are trying to be environmentally friendly, also perhaps a couple of fleece on the settees upstairs so that we can snuggle up with again not to switch the heating up."

  We really enjoyed the lodge with it’s warm and cosy feeling when you first walk into through the door.

  Reviewed by Steve5.0★Oct 2021

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