Keepers Lodge, Hillfield Village

29 Customer Reviews

• "Only negative upstairs shower floor very slippery"

  Reviewed by Ann5.0★Sep 2024

• "The property was just as it was advertised - was clean and spacious and we had a lovely family break."

  I am pleased that you had a good break in our cottage. Thank you for your comments. Property Owner

  Reviewed by Chris5.0★Aug 2024

• "Excellent property, spacious, comfortable with great outdoor space, perfect location quiet, with well kept communal areas, great base for getting to local amenities."

  Lovely nearby villages and beaches. Overall superb property for an idilic holiday with family

  Thank you for your kind comments. We are constantly trying to upgrade our property so that it is always of a high standard. Property Owner

  Reviewed by Michelle5.0★Jul 2024

• "Access to the internet isn’t clear - the router had been placed on top of the freezer and pushed right back so it wasn’t visible."

  So we were a day without internet which was very annoying. Insufficient cleaning materials and no soap in bathrooms and very little toilet roll which was corrected by Coast and Country. The property had obviously been used by a hen party because there were silver confetti penises still around! But we were a family party and it prompted some questions.. overall this is a very nice property and we had a happy family time and the hot tub was a great success.

  Thank you for your feedback and sorry to hear that the cleaning was not up to standard. We have spoken to the cleaners who apologised and have already ensured that additional toilet rolls and hand wash is in place. Property Owner

  Reviewed by Hilary3.8★Jul 2024

• "Keepers cottage was a lovely place to stay all the family enjoyed it and we hope to book next year I only have two negative comments to make we could not find the Wi-Fi pass word and phoned Sykes and they said they would come back to me and i am still waiting, and the front decking needed to be repaired the hand rail was very louse and my wife has balance problems relied on the hand rail for support when getting up and down the steps."

  Thank you for your kind comments about Keepers Lodge. I am sorry that you had problems with the wifi code - that should be in the folder but we shall check this immediately. The hand rail and spindles on the decking need attention. We have waited 2 months for this to be fixed! We have now found another person so that should be fixed asap. We look forward to you booking again. Regards. K and J Property Owner

  Reviewed by Thomas4.4★Jun 2024

• "Excellent property this is the second time we have stayed in Keepers Cottage."

  Had a problem with the hot water on arrival but was soon sorted. Was good to see that the tree that used to hang over he hottubhadbeen cut back keeping it cleaner. Would definitely recommend this property

  Thank you for your kind feedback and so pleased you enjoyed our property. The tree has a TPO on it, so we had to go to great lengths to gain approval to trim it back! Property Owner

  Reviewed by Elizabeth5.0★Mar 2024

• "We’ve had a lovely stay."

  Great setting despite the very wet weather. Paignton Zoo was great, Exeter lovely, Salcombe pretty but difficult to park.

  Oct 2023

• "Decking needs treatment very dry and brittle."

  Will need replacing if not looked after. Light also out on decking. Single bed mattress very poor Noisy fan in front downstairs bedroom making it very noisy in upstairs bedroom. Not been cleaned under the furniture. Cleaning very poor. Lights in lounge dropping. Downstairs bathroom smells of damp. I would suggest ventilation in the water heater/ kitchen storage cupboard. Very hot. BUT overall what a lovely property just a few minors letting it down. Would definitely recommend and return. A bit of TLC and it would deserve full marks.

  Reviewed by David3.1★Sep 2023

• "Hi. We had a wonderful time although there were cobwebs all over the decking area and chairs, thought these could have been brushed off beforehand."

  Very nicely decorated and the hot tub was lovely although it went cold on the last night and no chemicals in the chemical pot which we were advised to put back into the tub after use. Its such a shame the swimming pool has been taken away as there really isnt much else on the site only the tennis court and play areas. Would be interested in what other devolpments are taking place at hillfield.its a lovely quiet spot and handy for walking to the pub.

  Reviewed by Helen4.1★May 2023

• "I would have given 5 stars cos the property was so comfortable and clean for our large family but the only thing that let it down was the smell from the ground floor family bathroom drains."

  I've noticed that previous families who have stayed at the property have commented the same. The rest of the property is faultless. Would definitely stay there again regardless of the ground floor bathroom smell. Thanks for a great stay.

  Reviewed by John4.7★Oct 2022

• "Nice property, clean and well presented."

  Good selection of games, jigsaws and books. Main downstairs bathroom did tend to smell a bit though. Misleading advertising on the website as the shuffleboard game near the children’s play area has been removed. This was something we were looking forward to playing.

  Reviewed by Eunice4.4★Sep 2022

• "Our property was beautiful both inside and out."

  They layout was perfect for 3 families sharing and there were plenty of bathrooms for all parties to use. The kitchen had almost everything that was needed; some extra baking trays would have been helpful. The location was great and the facilities on site were well maintained. It would have been better if there could have been a field for the children to play ball on as it states no ball games outside the cottage. The playground was small so not ideal for older children 10+ but good for younger. The hot tub was a welcomed addition to the property and was used every day. The main bathroom with the bath had an awful smell. This bathroom didn’t have windows and so ventilation was poor which could have been the problem but it does need to be looked at. Fortunately we didn’t need to use this bathroom but had we needed to I think we’d of come out smelling worse. The Wi-Fi was good and was used by all 9 of us. We would definitely return as we had a wonderful time. Thank you very much.

  Reviewed by Sarah4.4★Aug 2022

• "Fantastic place was so comfortable and had everything we wanted, beautifully decorated."

  We loved the hot tub but wished it had had a gazebo over the top as lots of bits from the large tree kept falling in and that will start to clogg up. BUT fabulous place to stay .we loved it .

  Reviewed by Elizabeth5.0★May 2022

• "We had a wonderful holiday."

  The property was very well equipped, very clean and provided our party of nine with plenty of space. Everything was of an excellent quality and there was plenty of everything we needed. The tennis court was excellent and enjoyed by us all. The staff were pleasant and helpful. The hot tub was a real hit but at the same time was the only disappointment as the chemical ran out by mid-week and there appeared to be no-one on site qualified to re-new it. So by Friday it was unusable. Despite this we really enjoyed our time at Hillfield and would love to return.

  Reviewed by Mary5.0★Apr 2022

• "Property was very clean on arrival & the modern decor makes it a very comfortable place to spend time."

  Only downside was the en suites let a 'toilet' smell into the downstairs bedrooms - the double at the back in particular so we moved into the front bedroom.

  Thank you for your feedback of Keeper’s Lodge. We are sorry to hear that you experienced an issue with the toilet. This has now been attended to and the issue resolved. Despite this we are glad to hear you found the property clean and comfortable. We look forward to welcoming you back to Hillfield Village soon. Property Owner

  Reviewed by Marc4.4★Feb 2022

• "Keeper's Lodge was clean and well equipped for us with a lovely hot tub which we enjoyed."

  Don't think it's suitable for 10 people to stay - it would be very crowded. It would be useful to put a note in the property file for guests, that the concealed cutlery draw is above the pan store! The beds had nice linen but aren't very comfortable, with extremely soft mattresses. Main downstairs bathroom has poor flush on toilet and also has an odour issue (probably known, as scented diffuser in just this bathroom). Worst aspect of staying here is ending your holiday with a 10 am checkout with instructions to strip all beds, have dishwasher emptied and all equipment put away!! Not what you expect or have to do, or current practice, if staying in a hotel - even during these covid cautious times. Lovely location.

  Thank you for your feedback of Keeper’s Lodge. We are sorry to hear you experienced an issue with the toilet. This has now been attended to. Our procedure of requesting that bed linen and towels to be removed was put in place in response to the covid-19 situation, to protect the safety of both our guests and our housekeeping staff. However we are pleased that we have now removed this requirement for our guests. Despite these issues we are glad to hear you found the accommodation clean and well equipped. We look forward to welcoming you back to Hillfield Village soon. Property Owner

  Reviewed by Malcolm3.1★Jan 2022

• "We arrived and no one was at reception, we had to call Sykes to find out how to get keys."

  Hot tub wasn't ready until 5pm in the second day. When only there for 3 nights not really acceptable. On departure told you leave keys at reception and again no one there. Called Sykes and they couldn't get hold of anyone at hill field. After waiting 15 minutes I left keys in lodge and left.

  Thank you for your feedback of Keeper’s Lodge. We are sorry to hear you were unable to see our receptionist during your stay. We did contact you prior to your arrival to explain the key collection procedure and let you know our on site reception would be closed over the New Year period, so should you have any queries to please call us. We are sorry that the hot tub was not available for your arrival but we can see we have since spoken with you about this. Despite these issues we hope you enjoyed your holiday and we look forward to welcoming you back to Hillfield Village soon. Property Owner

  Reviewed by Gemma3.1★Dec 2021

• "We have just returned home from our holibob at keepers Lodge after spending a lovely week celebrating families 60th and a 30th birthdays ."

  Can’t fault the accommodation , spacious and clean , lovely linen and fluffy towels provided, 7 minutes from Sainsbury’s for those vital beverages

  Thank you for your feedback of Keeper’s Lodge. We are glad to hear your lovely comments regarding the accommodation and pleased that you enjoyed your holiday celebrations. We look forward to welcoming you back to Hillfield Village soon. Property Owner

  Reviewed by Lynne5.0★Nov 2021

• "The property was lovely and clean, difficult to find in the dark and reception is closed most of the time in the village."

  The property was smaller than expected for 10 guests this was not an issue but is smaller than what it looks like in the pictures. There was a really good washing machine and tumble dryer which with 8 children really was a bonus. Kitchen equipment was all of really good quality and plenty of plates and cutlery. Only negative is that there was no hoover!! There was a broom and dustpan and brush! If only staying for a few days would not have been much of a problem but 7 days of sweeping the floor, and then no mop either to clean the floor by day 7 the floors were not pleasant! Also the parking is not directly in front of the property, it’s not far away but there is not allocated parking instead parking spaces for a few cottages in a row, one night all the spaces were filled and I had to park further away which was a bit annoying.

  Thank you for your feedback of Keeper’s Lodge. We are sorry to hear you experienced some difficulties during your stay. The on-site reception is open 4 days a week, however our team are always happy to help guests over the phone. As advertised, Keeper’s Lodge has off road parking with additional parking a short walk away. Despite these issues we are glad to hear you found the property clean and kitchen well equipped. We look forward to welcoming you back to Hillfield Village soon. Property Owner

  Reviewed by Aeishah4.4★Oct 2021

• "Just had a lovely week at Hillside Village - Keepers Lodge was excellent - great design - clean with high class fixtures and fittings ."

  The whole family enjoyed the accommodation/Hot Tub/Tennis Court - however - prior to arriving you made no mention of the various several building schemes going on around the site currently and the “missing” boules area and we were also told that the old swimming pool area had been redesigned into a family area - it is still a derelict pool/building site - and that whole area is unsightly - we would return when it is all finished - hopefully there will be more family friendly amenities in the future when all the bulilding projects are finished as I think this did impact on the overall appearance of the village - think u should mention this currently on your booking site - as it comes of a bit of a surprise when you first arrive - however - it did not spoil our holiday xx

  Reviewed by Jackie4.4★Aug 2021

• "Great relaxing holiday for our family."

  Accommodation, not least the hot tub, brilliant and a very high standard. Great base from which to explore the area with a beach close by. A pub within easy reach also, The Sportsman, ideal for a good meal with lots of choice. We will certainly recommend Hillfield to our friends, well done Sykes, we all want to return that’s for sure.

  Thank you for your feedback of Keeper's Lodge. We are glad to hear that you enjoyed your holiday and found the accommodation to be of a high standard. We look forward to welcoming you back to Hillfield Village soon! Property Owner

  Reviewed by Raymond5.0★Aug 2021

• "Booked this holiday specifically for the outside swimming pool Very disappointed that it was not available"

  Thank you for your recent feedback of Keeper’s Lodge. At the time of your booking the information on our website clearly stated that the swimming pool would remain closed until further notice, due to the ongoing covid-19 situation. Further plans were then produced to redevelop the pool area during 2021, replacing it with an outdoor recreation area available for all year round use. Upon receiving this information we emailed you to make you aware that the pool would be closed. This is in accordance with the booking terms and conditions, which state that amenities can be withdrawn at any time. Despite these issues we hope you enjoyed your time in sunny Devon. Property Owner

  Reviewed by Pam3.4★Jul 2021

• "The cottage was immaculately clean and perfect for our stay."

  Coast and country kept us up to date with potential issue with cottage which was sorted before we arrived Very happy holiday and would not hesitate to recommend

  Reviewed by Graham5.0★Jul 2021

• "When holiday was booked I did not see any mention that the pool and children's ..."

  When holiday was booked I did not see any mention that the pool and children's play area was not going to be available, it was only some months later I received an email to say they will be closed, I thought only the assumption it was due to covid, but when we arrived we saw other building works being done that was not mentioned, very disappointed and dispointing for my 4 grandchildren, the accommodation itself was first class, I will not be recommending that holiday village or maybe sykes holidays in the

  Thank you for your recent feedback of Keeper’s Lodge, we are glad to hear that you found the accommodation to be of a high standard. At the time of your booking the information on our website clearly stated that building works were ongoing at Hillfield Village, and that the play area would be closed. We are sorry that you missed this when making your booking. Further plans were then produced to redevelop the pool area during 2021, replacing it with an outdoor recreation area available for all year round use. Upon receiving this information we emailed you to make you aware that the pool would be closed. This is in accordance with the booking terms and conditions, which state that amenities can be withdrawn at any time. Despite these issues we hope you enjoyed your time in sunny Devon. Property Owner

  Reviewed by Karen3.4★May 2021

• "The village and lodge, we cant fault, but the swimming pool being closed and kids play area really impacted our holiday for our 2 kids, after being told the pool was shut due to covid, once we found the pool it was actually under repair, having a new floor by the looks of it, I did wonder why pools were open at our last place the week before in st ives, it seems you've used the covid situation to repair the pool, but sadly the 2 draws for the children were missing, we enjoyed our stay but it did affect the overall enjoyment."

  I tried to discuss and sort some form of recompense before the holiday to be told it's not your fault but the government said pools could open and you chose to repair the pool in height of season and close the play area, it says on the hillfield website you'll follow government guidelines....with hillfield village "repairing" it in height of season it then gives you a reason not to open it as it wont be possible, I feel it could of been done after the height of season, after all the tennis court was a free for all whilst we were there! .

  Reviewed by Craig3.8★Aug 2020

• "Fantastic property, photographs don't do it justice, masses of space and excellent facilities - everything you can think of is provided."

  Reviewed by Simon5.0★Oct 2019

• "We thoroughly enjoyed our holiday, the house was lovely, clean and spacious and we would most definitely book again."

  There were only two things that we felt you could improve on: 1. One of the reason we booked the holiday cottage was for the swimming pool, but unfortunately we could not use the swimming pool as it was not heated. It may be worth your while investing in heating the swimming pool especially for guest like us that booked near the end of the season and the weather isn't that favourable. 2. Lack of recycling facilities. There was no special bins for recycling, at home we have all different bins for each product and it grieved me to be putting all different rubbish, ie food, cans, paper, plastic in the same bin. The only recycling you did was glass.

  We are so pleased that you enjoyed your time at Keeper's Lodge. Thank you for taking the time to give us your feedback. We have passed your comments regarding the benefit of a heated pool on to the Owners. With regards to the recycling Hillfield Village offers a ‘zero to landfill’ waste solution on site. This is an extremely sustainable system and is more effective environmentally than normal home recycling. We ask guests to separate the glass as this is placed in a separate bin, but all waste is recycled. For more information please have a look at the link below for the waste management company Devon Contract Waste:https://www.dcw.co.uk/zero-to-landfill Hopefully we can welcome you back to Devon soon Property Owner

  Reviewed by Joanne4.7★Sep 2019

• "The Keepers Lodge was fully equipped with everything for an enjoyable holiday, The hot tub was a just the right temperature for all of us to enjoy, and the rooms were just right for us."

  There was plenty of hot water for all of the showers and jacuzzi bath, which has used daily. The gardens were beautiful and well managed, maybe a 2nd tennis court could be added. Maybe a map showing were the nearest supermarket could be added to the welcome pack for future guests.

  Reviewed by Patricia5.0★Aug 2019

• "Keeper's Lodge was an excellent holiday cottage."

  The facilities were first class and Hillfield Village itself was an excellent place for families with very friendly and helpful staff. One minor comment, the swimming pool was unheated, which was not specified.

  Reviewed by Ronald5.0★May 2019

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