Rosebank Cottage

35 Customer Reviews

• "Lovely house, everything was perfect!"

  Very well equipped and comfortable with great showers. Thank you so much for the welcome treats. We had a text message from the housekeeper to let us know when the house was ready which was nice. We had lovely weather when there so we were out a lot but really enjoyed the hot tub when we did use it. Think worth mentioning that the car park was quite tight for large vehicle.

  Reviewed by Emma5.0★Sep 2024

• "We had a wonderful stay at Rosebank Cottage - a three generational family group, there was plenty of space to spread out."

  Mortehoe is a great location to stay in and Rosebank a well equipped cottage. It would have benefitted from a few more basic items - eg washing up liquid, clingfilm… things that make life a bit simpler in the kitchen. Other than that, rooms and bathrooms and living areas all v comfortable.

  Reviewed by Mary5.0★Aug 2024

• "Could not fault in anyway from the cleaning service , hot tub general maintenance and the owners who were also very helpful."

  A big family holiday with ages ranging from 4 months to 80 and everyone really enjoyed holiday and great memories - fantastic property.

  Reviewed by Gary5.0★Jul 2024

• "Lovely cottage, great for all the family to stay together."

  Beautiful location, great for beach,fishing and walking.

  Reviewed by Sue5.0★May 2024

• "We were a group of 7 and really enjoyed our stay here."

  It was peaceful, well furnished, walking distance from the coast and there was off road parking. We also really enjoyed the local tea rooms at Town Farmhouse. We were a bit concerned about the hot tub because of a previous review on here, but I spoke to Tracey the property manager for a good 20 minutes before we arrived and she took me through the extensive cleaning process they do for the hot tub for each time new guests arrive and they are very thorough. We used it multiple evenings and had no problems nor were there any smells. Just shower before and after you get in, and if you stay longer than a few days go for the midweek clean - standard hot tub rules which I don’t think the previous guests followed. Only thing worth mentioning is the house is a bit light on basic consumables like washing powder, cling film, loo roll etc so make sure to bring what you’ll need if you’re staying more than a few days. Or alternatively there is a shop just down the road.

  Reviewed by Allister4.7★Oct 2023

• "In the main, we had a lovely week in this property."

  The house is beautifully finished, well equipped and very comfortable. my only complaint from a comfort perspective, is that the beds are memory foam and covered in plastic protectors. I found them very hot for sleeping. The house does have some minor maintenance issues. The kitchen tap drips constantly and the hot tub does not work completely as some of the jets are non-functional. More worrying was the fact that the hot tub had not been maintained properly. We all got folliculitis, which is known to be caused by a particular bacteria buildup in hot tubs. There was a smell of rotten eggs, emanating from the tub after a few days.

  Reviewed by Neil4.1★Oct 2023

• "Lovely property with everything thing you could wish for ."

  My only comment would be the mattress protectors are like sleeping on plastic . I understand why they are needed but not nice and I suppose cannot be helped. Otherwise everything perfect.

  Reviewed by Lynn4.4★Aug 2023

• "This property fit our groups needs perfectly."

  Everything as described and it is a beautiful house. Plenty of space for 10 people and a dog. A good variety of cooking equipment which allowed our group to cook several meals and a full English breakfast. The best beech is woolacombe beech which is about 35min to walk but only a 5 min drive. Car parking is paid for but £5 for the day at the main car park. I would definitely come back! Thank you for having us.

  Reviewed by Beth5.0★Jun 2023

• "Generally the property was adequate, clean and tidy."

  Parking was a problem, the number of parking positions was not clearly advertised. Dinning room chairs were too low, bed not very comfortable.

  Reviewed by Paul3.4★Nov 2022

• "We had a lovely stay in Rosebank Cottage."

  Very comfortable and well equipped for a large group. We were a family and cooked in most nights but had delicious fish and chips from the chip shop in the village one night. The walk to the beach is a hike but the pubs in the village on the way back provide welcome refreshments. A great place to stay and will return.

  Reviewed by Andrea5.0★Sep 2022

• "This is our second visit, and we will definitely return with our family, we love the house it’s everything you need in a holiday home."

  When we arrived it was spotlessly clean and very tidy and inviting. We met the lovely Theresa on as we were leaving, top marks to her for the effort she puts in and the pleasure she has leaving the house so we’ll prepared. Thanks also for the treats left on the fridge for us.

  Reviewed by Jane4.7★Sep 2022

• "The location was very good and the property suited our requirements however hot tub was not working properly although we reported it, it was not fixed during our stay."

  The outside furniture had seen better days and not adequate party of ten. The only other minor point there was a tin opener that was completely useless. There also needs some clearer instruction on recycling waste. When we reported the problem the property contact resolved it very promptly.

  Reviewed by Derek4.4★Aug 2022

• "Could not speak highly enough of this cottage."

  We had a fantastic weekend as a group of 11. The cottage was clean, tidy, spacious and really maintained. We all had a brilliant time, and would 100% recommend to anyone

  Reviewed by Mathew5.0★Jun 2022

• "We’ve just come back from a lovely stay at Rosebank."

  The property was ideal for our large family, 6 adults, 6 children and 2 dogs!! It was very well equipped. I was disappointed, however, with the cheap plastic pillow and mattress protectors. I didn’t expect that in a ‘luxury’ property. Also, the mattresses were very hard, which didn’t really suit us. I did arrange to have the hot tub cleaned midweek and no one turned up to do it and I rang, left a voicemail and also a text message to the housekeeper number with no response. These were only minor complaints but I’m glad we didn’t have any major issues as I would have been doubtful of getting a reply.

  Reviewed by Julie4.1★Apr 2022

• "Lovely property, good size for large party."

  Stunning location. General cleanliness not good, especially during these covid times, toothpaste splashes around basins, dust and dirt on skirting and behind toilets and toilet seat lids, bits on carpets, and a few bits of debris under beds and sofas from previous occupants and generally dusty. Worst of all to my horrror when stripping sheets off on leaving as requested found the mattress cover on my bed in master bedroom was heavily stained with bodily fluids from previous occupants and also on one of the beds on the second floor. No liners in bathroom bins and only one bathroom had a toilet roll provided. Outside bins contained a large amount of rubbish and recycling from previous occupants thereby leaving little space for our accumulated Christmas rubbish and recycling. Recycling instructions were rather vague. Some of the non stick saucepans were badly scratched which caused specks of non stick material to infiltrate food whilst cooking and finally we found the provision of cookware and dishes rather inadequate when cooking for a large party.

  We are pleased that you enjoyed your stay at Rosebank Cottage and found it to be a stunning location. We thank you for bringing this to our attention and can confirm that the cleaners have addressed all of the issues in question and are very thorough in all aspects of cleaning, especially during these Covid times. The mattress covers have since been replaced. The welcome pack contains clear instructions in regards to recycling however, due to local staff shortages there had been a slight delay in rubbish and recycling collection which has now been resolved. We are in the process of doing a complete inventory at the property to check all cookware and crockery in a view to update and replace any missing items. We were happy to accommodate your large party and hope to see you again in the future. Property Owner

  Reviewed by Melanie3.8★Dec 2021

• "I booked Rosebank Cottage after looking at many properties on the website."

  Stunning location and property which 100% had the wow factor when we walked in. Tracy had kindly left two cakes and plenty of coffee which was welcomed after a long journey. The house took 11 of us easily ranging from aged 1 to 71. The cot and highchair were available as requested and the hot tub was spotlessly clean. The bedrooms are beautiful and the underfloor heating a real treat for the cold weather. A perfect stay to celebrate my 40th with all my family. Thank you!!

  Reviewed by Catherine5.0★Dec 2021

• "We were a party of 10 ranging from 4yrs up to 78, every one of us thoroughly enjoyed our stay at Rosebank cottage (Mortehoe)."

  The cottage was absolutely beautiful, the decor throughout was lovely, the beds were comfortable and the cottage was nice and spacious - which was welcome with 10 of us. The cottage was fully equipped with all the necessary pots and pans, crockery, cutlery, utensils - all in all the facilities were great . Just a 5 minute drive from Woolacombe, their are stunning sea views, we went to a lovely family run pub/restaurant called ‘The Jube’, which we would highly recommend. We were really impressed with our stay at Rosebank cottage and would definitely recommend it

  Reviewed by Steve5.0★Oct 2021

• "Rose bank cottage is a fabulous cottage with great facilities ."

  The only problem we had was the WiFi was too weak for 10 people , with one trying to work on a laptop .

  Reviewed by Debbie J4.4★Oct 2021

• "Rosebank Cottage was a wonderful base for our family to get-together."

  The cottage is beautifully appointed and decorated and the bathrooms are particularly splendid. The kitchen and dining area were well equipped and meant that we could dine in style. The hot tub was a lovely addition. However the cottage is badly let down by the terrible beds and bedding! Broken slats, rustling sweaty hot plastic mattress covers, lumpy pillows - none of us slept well! I appreciate that by the end of the season some wear and tear will have occurred but I see that other reviewers pointed these faults out earlier and they could have been rectified.

  Thank you for taking the time to complete your feedback which have discussed in detail with the owner. We are pleased to let you know and future guests know that new beds, bedding and pillows are being ordered and will be replaced mid November. We are really pleased despite the bed comfort you enjoyed Rosebank Cottage and the facilities is has to offer. Property Owner

  Reviewed by Helen4.4★Sep 2021

• "I stayed with a group of friends and we had a lovely week at the cottage."

  It is only moments from the village and a short walk to the beach. As others have pointed out the parking is a bit tight but you soon get used to it.

  Reviewed by Patrick3.8★Sep 2021

• "The accommodation is ideal for a family holiday."

  There were 6 adults from 3 separate households and a baby in our party and the cottage lay out enabled us to have a lovely time ...... space to be private and to spend family time together. I have marked down for cleanliness and comfort because the previous occupants must have had a dog and we had to clean and Hoover the floors on arrival (baby is crawling) all other areas were spotless clean and our bed top floor right side bedroom had a squeaky uncomfortable bed

  Thank you for your feedback. We are sorry to hear the cleanliness of the floors was not 100%, we have discussed this with the owners who will ensure their housekeepers are on top of this in future. The bed you mention is to be replaced within the next few weeks. Property Owner

  Reviewed by Deborah4.4★Sep 2021

• "Had a fabulous week."

  Arrived to tea, coffee, sugar, milk and cake which was a lovely touch. There are always things which can be criticised but at the end of the day this is a holiday home and for a week you can always make do! (A few more wine glasses and fizz glasses would have been good

  Thank you for pointing out the lack of glasses, the owner will top up on all glasses to ensure there is plenty available for fizz! Property Owner

  Reviewed by Mary4.7★Aug 2021

• "The location was brilliant (rather hilly in the area just to be mindful of)."

  The house was beautiful and I think the hot tub topped it off. A lovely holiday and we was blessed with good weather. Highly recommend

  Reviewed by Hannah4.7★Aug 2021

• "Lovely house, great location."

  Cot was an issue as not stated was a travel cot plus no mattress (base is not a mattress) No laundry bags to place dirty laundry in as we are asked to strip the beds etc, slats in bed on top floor broken, not all jets working in hot tub and finally there were items from previous guests left in draws in main bed room as well as lacking in general cleanliness.

  Thank you for taking the time to leave your feedback. We are sorry some aspects of your stay did not meet expectations. Travel cots do not have a conventional mattress, and this is mainly for reasons of safety and hygiene. The bed on the top floor has been repaired, and had you contacted the owner during your stay, they would happily have done this for you at the time. The problem with the hot tub is being addressed and the necessary part is on order. The owner is so glad you liked the house and location and would love to welcome you back. Property Owner

  Reviewed by Alison3.4★Aug 2021

• "We had a wonderful holiday."

  ...all 6 adults and 6 children. Overall the downstairs living accommodation was clean and tidy. Some of the bedrooms and bathrooms were dusty and unfortunately one waste bin had personal waste from a previous occupant. Standard of all towels was poor...thin and very small.

  Thank you for your feedback which we have passed to the owner. There are no plans to replace towels at this stage but the owner will look at this at the end of the season. Property Owner

  Reviewed by Graham4.1★Jul 2021

• "On arrival downstairs floor was not clean, the mop provided was filthy an we had to buy one and clean it ourselves, the grill in cooler did not work, the microwave plate was missing, airer was broken, dishwasher didn’t work as the filter was blocked, the mattresses in all but the main bedroom were uncomfortable/worn and one of the mattress protectors was stained, yard area and outside sink were untidy and not cleaned, new towels provided we to small and main bedroom bath and shower weren’t clean."

  Thank you for sending in your feedback. The cleanliness issues have been addressed with the housekeeper. The grill on the oven will be checked. The missing microwave plate was broken by previous guests, and this has now been replaced, along with a new clothes airer. The dishwasher has been checked and is now working perfectly. The mattresses are only a year old, as we all know beds/mattresses are a matter of preference and may not be the same as you might be used to at home. The mattress protectors are laundered weekly. A hand towel plus a bath towel is provided for each person. The contact details for the housekeeper are provided prior to your stay and within the property, if she had been made aware of any issues during your stay, she would have been more than happy to try and rectify things for you. Property Owner

  Reviewed by Neil2.8★Jul 2021

• "The cottage was lovely, great location and really nicely finished."

  We did have a couple of minor niggles which could easily be sorted out. These were: (1) The pillows were really uncomfortable - they were lumpy!! A few decent pillows would have made all the difference (2) There were no trivets or mats to place hot items from the oven on - the work surfaces in the kitchen were lovely and you wouldn’t want them to be ruined - we resorted to using several tea towels to put hot things on. (3) As the house can accommodate up to 12 and with the current lockdown restrictions there really was not sufficient kitchen equipment to cook for multiple people - there needs to be larger pans and more baking trays as an absolute minimum. Having read a similar review I took a couple of my own large pans. (4) the small garden area was lovely but the garden table and chairs only sits 6 - again not practical for a larger group to be able to eat / socialise outside. A BBQ would also have been really nice. (5) The parking is extremely tight - it would be easier to park if a part of the wall was taken down so that it was easier to get in and out of the parking . We were also very lucky that the other parking spots were not occupied - if everyone was there you just would not be able to park. All in all though a lovely place to stay and I would recommend it.

  Thank you for taking the time to complete your feedback which has been discussed with the owner, additional place mats and saucepans will be provided. The outside table will accommodate between 6/8 people plus there is also a small outdoor sofa which provides seating for three people. We are glad that you had an enjoyable stay and we hope to welcome you back again to Rosebank Cottage. Property Owner

  Reviewed by Nicola3.8★Jun 2021

• "From the minute you walk in, this cottage oozes charm and is very welcoming."

  There is everything you need (and more) for a perfect holiday. Our group of adults ranged from 20 through to 80 and the accommodation suited all. Travelling with two dogs, means the list of boxes we need to tick is quite long and this cottage fulfilled all our requirements. The tiled floors, doggie extras and the totally enclosed garden made it the best dog friendly cottage we’ve ever stayed in. The location is idyllic - so peaceful with stunning views out to sea from the 1st/2nd floor bedrooms even though you are on the main strip for camp sites etc. The garden is lovely to sit in and soak up the tranquility that surrounds you along with the hot tub which made a lovely evening watching the sun go down....bliss! This is the place to stay if you want total rest and relaxation it is relatively close to beaches, just a bit of a trek down/up hill not for the oldies but plenty of places to park at the beach too, places of interest and amenities, making it an ideal property for everyone. Would return with no hesitation. We all had a fabulous stay - the weather helped with top temperatures of 25 degrees. You forget how nice it is to stay in the UK for a vacation and how beautiful it all is. Must remember that once we all go back to some kind of normal in the future.

  Reviewed by Marie5.0★Jun 2021

• "The house was ideal for our large family holiday with age ranges from 10 to 69!"

  The bedrooms were super, especially with so many ensuites it meant everyone could shower and bath at the same time. Beds were comfortable and rooms were beautifully decorated, even giving us a view of the setting sun over the sea every night. In the kitchen, there was ample pots and pans if we cooked, which was not very often and fully stocked with glasses, crockery and cutlery. The snug room was great for the playstation boys, leaving us to watch the huge TV in the big lounge if we wanted to. The hot tub was a real treat for us ladies most nights while the chaps had a few beers on the patio. We enjoyed drinks and food at the Chichester and The Ship, can also recommend take-aways from Rockleigh Bakery, but go easy on the puds as they are really delicious. Parking was snug but we managed, and most days we walked to the beach so no need to take the car. All in all, this cottage delivered everything as promised, and we felt very lucky to be able to enjoy a family holiday in lovely sunshine after the year we have had

  Reviewed by Julia5.0★May 2021

• "Really lovely house."

  Only bit of feedback was that the mattress in the master bedroom was awful. Given how great everything else in the house is seems like something you might want to address. Don't want to sound like I'm complaining though - really loved the house and as I say - everything else was great.

  Thank you for taking the time to send in your feedback. We have discussed your comment regarding the mattress in the master bedroom with the owner. The mattress has been checked and perhaps softer than the one you have at home, but it is absolutely fine. As we know mattresses do tend to be a matter of preference. We are glad that you had an enjoyable holiday and loved the property and hope to see you again. Property Owner

  Reviewed by Ben4.4★Apr 2021

• "Overall a very lovely holiday but there were a few issues I’d like to share with you: Firstly, the parking is very tight and the lane the house is on makes it even harder to park in your spaces."

  You can get 3 cars in, but it’s very snug. However it was nice to go out and know you had a parking space to return to so it relieved a lot of stress. The double bedroom on the middle floor that shares the main bathroom did not have a wardrobe? It had drawers but no hanging space which is a little strange for a double bedroom. The amenities were good; a little disappointing there’s nothing in the information book on how the cooker (induction top) works as it’s all digital and there were no hoover attachments so cleaning wasn’t the easiest task! There was ample cutlery, glasses, crockery but there were 2 Pyrex dishes and 2 baking trays provided - this is definitely not enough when cooking for 12 people. Luckily I brought my own stuff, large oven dishes, baking trays, roasting dishes, saucepans (must be induction this) and frying pans and we’d have been in trouble without them! And the island in the kitchen makes the working space very limited so only 2-3 People can be in the kitchen at one time. There is a large pantry/larder which you can store all your dry goods in, which was ideal but the fridge is very small for a house that sleeps 12 people. Seating is also abit of an issue as 12 cannot fit around the dining table easily, 10 is a squeeze. There isn’t enough seats in the lounge if you all want to sit together, nor outside. We tried to contact the number provided on the email confirmation as instructed for preferences (zip linked beds) on a number of occasions and simply got no response so that didn’t give us a lot of confidence for emergencies? The bathrooms were very modern and plenty of hot water which was brilliant as after the beach or a coastal walk everyone could have a shower without any worries! The location of the house was good and was only a short walk to the camp site shop, pubs and local shops which were ideal. The Chichester arms did lovely food, we thoroughly enjoyed our meal there. The house is positioned well for coastal walks, but the steps to rockham beach have been eroded by the sea so it’s not reachable, but woolacombe is a 30-40 min stroll away (abit tougher on the way back!!) so not too bad! There are beaches closer but we had dogs with us so had to choose the dog friendly ones. As I said, overall a lovely stay with brilliant company and the house was ideal for what we wanted and for the price we paid for it in September. Personally I don’t think it meets expectations for the mid-summer months prices being asked for it, but that’s my opinion.

  Reviewed by Frankie3.4★Sep 2020

• "So well equipped, the kitchen was a dream, full of cutlery and glassware etc."

  The house was beautiful, great sociable space for our extended family. The children enjoyed the safe garden. What a picturesque village also. Great location. We would love to return and will recommend to friends.

  Reviewed by Charlotte5.0★Aug 2020

• "We had an amazing time only a couple of small issues but nothing to write home about"

  Reviewed by Kelly5.0★Aug 2020

• "The cottage was good for our multi-generational family holiday (with ages from 9 to 77) in terms of location and facilities and we all had a wonderful time."

  There were, however, a few teething problems probably associated with it being a newly-rented property. We were unprepared for the difficulties of parking our three cars, and there were some significant omissions from the information folder. For example we only worked out how to use the induction hob by trial and error! When the power went off we had difficulty locating the RCD device, and a reference to its position would have been useful. The wifi hub reference name in the folder was incorrect, but we found it by searching available sources and applying the given password to a different one. The instructions which we received to gain entry were incomplete, and we had to 'phone the cleaning company to get these clarified. We were quite surprised to find two empty wine bottles in one of the bathroom cabinets!

  Thank you for taking the time to leave your feedback and we are pleased to hear that Rosebank Cottage was a suitable fit for your family holiday. Thank you for bringing these details to our attention: the information folder will be updated accordingly. Though the parking is snug for three cars at the property - there is space in the village pay-and-display car park, if required. The cleaners have been made aware of your feedback and will be more vigilant in checking all cupboards in future. Property Owner

  Reviewed by Geoff4.4★Aug 2020

• "The cottage was nicer inside than the photos suggested ."

  We had a lovely surprise of bottle of champagne from the owners as we were their first guests . The 6 adults in the party did not sleep well as we found the mattress’s to be soft & not supportive .. the master suite bed felt very small as was the en-suite . The kitchen as lovely as it was is not designed for 12 people - the fridge did not accommodate all our fresh food .. outside seating / dinning would not accommodate 12 people . Location was lovely although we booked it as it mentioned walking down to the beach near by & we couldn’t access it as the steps were broken & apparently had been for 12 months .

  Reviewed by Amanda4.7★Jul 2020

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