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"Gorgeous place to stay immaculately clean."
Quiet and secluded but close to the beach ❤️
Reviewed by Cherish5.0★Sep 2024
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"Ideal lodge contained everything that was required."
It brought back happy memories having stayed on the site last year with my late wife. This time a nice comfortable few days with my daughter.
Reviewed by Roy5.0★Sep 2024
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"On a two night stay, we entered the property at 4pm on Saturday to the overpowering smell of sewage coming from the main bedroom - this was traced to ensuite toilet."
Flushed toilet and ran taps but could not stay in property with the smell so went out. Returned to sewage smell so had an uncomfortable night's sleep on the sofa while ensuite door was left closed.
Contacted customer support and after a long wait to get through was told no help available until Monday morning, after we were due to leave. Thankfully the smell subsided the next morning, but at £250 per night this is unacceptable treatment of customers.
Positives - good indoor swimming pool, well appointed furnishings (although some bathroom components were loose), clean, modern property.
Thank you for your feedback. We are sorry to hear this, the Park Manager has since been in contact to advise that the fields behind the lodge were muck sprayed the day of your arrival and that the toilet is in good working order. We apologise for any inconvenience but as I am sure you can appreciate, the lodge is located near open country side which is farmed by a local farmer. Thank you for your comments.
Property Owner
Reviewed by M2.8★Aug 2024
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"Advertised with WiFi but this doesn't actually work."
The park need to upgrade their network as it is not currently fit for purpose. Pack plenty of books because you won't be able to get online, there is no mobile signal either.
The double bed is in the process of collapsing with large dents where the springs are giving up. It was probably quite comfortable at one point but not anymore.
The level of cleanliness was variable, the hard floors were clean but the carpeted areas don't seem to have been hoovered before we arrived.
Pinewood retreat itself was pretty and pleasant, the swimming pool was well maintained and the indoor pool was well heated.
Reviewed by Nick2.8★Aug 2024
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"Hazlewood 4 is an extremely comfortable lodge to stay in."
We have stayed in lots of cottages in our time but we couldn’t find any fault with this one! All the facilities are top notch and I want one of those wine fridges! The only omission was that we could have done with a clothes dryer to hang out wet swim wear. Also, we could have done with instructions on how to use the hob, but we worked it out in the end! Would definitely stay again.
Reviewed by John5.0★Jun 2024
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"We had a lovely stay and would like to stay again however there are few things that need attention!"
- The double bed needs changing as it is worn, sinks and you can feel all of the springs
- The single beds don’t suit/ fit adults, they are too short in length and very small - perhaps this should be advertised?
- Please could you provide more coat hooks and some shoe storage. The storage cupboard near the door was full of stuff so we couldn’t use it
- The ensuite shower has an issue with the tiles bulging and they will most likely come off the wall soon. When my husband had a shower he noticed a hole in the grout where the water was going in and behind. This was the large wall as you face the shower doors
We're pleased that you enjoyed your stay. Thank you for making some suggestions for improvements, we will look into these with the property owner.
The Lyme Bay Team
Property Owner
Reviewed by Fern4.4★Nov 2023
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"The property was beautifully clean and felt like new."
Comfy bed and sofa and very spacious.
The welcome pack was lovely and we felt very at home.
Our only issue was the fact there was no access to a high chair on site so feeding our daughter was difficult. We didn’t think of this prior but we made it work.
Great location to explore.
Reviewed by Leeanne4.4★Oct 2023
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"4 Hazelwood Pinewood Retreat: Just what we had hoped and planned for, quality accommodation, freedom no hotel could offer."
This holiday was a trial for us making a break from package holidays abroad and overpriced British hotels that never offer value and seldom offer comfort the result was a massive success. Accommodation was spacious, modern, comfortable with a home from home feel, exceptionally well kept, private, with fantastic pool facilities. Many thanks for a great stay this facility is a credit to your vision and commitment, we totally agree that further additions to facilities would change a wonderful environment.
King Regards
Ian & Julie Chuter
Reviewed by Ian5.0★Sep 2023
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"We had a lovely relaxing peaceful break at hazelwood 4 in pinewood retreat ."
We were blown away by the standard and quality of the lodge and its fixtures and fittings .
We would highly recommend this lodge , the retreat and the communal 2 pools to families who enjoy a relaxing break in tranquility .
We were so impressed we are even talking of booking another break there .
Also a big thank you for the welcome back with local produce , we were so thankful we even left presents ourself for the cleaner / owner .
Thank you again for our relaxing stress free peaceful week in pinewood retreat
Reviewed by Claire5.0★Aug 2023
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"Very well equipped cottage and the addition of the welcome pack was a lovely touch."
The only feedback we have is that the single beds are quite high for small children so parents may wish to bring bed guards. Our 3yo ended up falling out of the bed in the night so we had to put the mattress on the floor.
Otherwise our stay was perfect. Thank you
Reviewed by Richard5.0★Apr 2023
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"We found the lodge to be cold, there is obviously something wrong with the central heating, we had to use 3 convector heaters which were in a cupboard."
The duvets were to lightweight and the family were cold overnight. The bath water did not heat to a temperature that was hot enough to bathe in for our disabled grandson in.
The area is lovely to explore and lots to do. The pool is excellent. The on-site manageress Wendy was exceptional. Have given ir 4 stars as set in a lovely area of Devon.
Reviewed by Ian3.1★Dec 2022
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"The WiFi on site was quite weak, so often had to not use it."
The listing describes the TV as a smart TV, but without a strong network for the TV to connect to it can’t be a smart TV.
The above 2 points are very minor as our stay was very relaxing and the kids loved the swimming pool.
Reviewed by Euan4.7★Oct 2022
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"Disappointing quality and quantity of cutlery and crockery."
Pool taken out of service for last 3 days with no reason given.
Reviewed by Alan4.4★Aug 2022
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"Lovely lodge clean and everything you needed could not fault
Bed and pillows were to soft for us but that’s a very personal thing."
Would highly recommend to anyone
Reviewed by Jane5.0★Jul 2022
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"Lovely lodge and area very very quiet All new and spotless We enjoyed a lovely quiet week"
Reviewed by Jean4.4★Jul 2022
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