Upper Fernlea

25 Customer Reviews

• "As a seasoned salcombe renter, and Professional Surveyor , everything worked fine !"

  Was functional and adequate! Only comment would be glasses and cutlery could do with small upgrades , but that’s really minor !! Spent an enjoyable 2 weeks ! Ps And the Coast ! staff were great ! As managed to leave some jewellery there ! Which was thank fully found )))

  Reviewed by Richard2.8★Sep 2024

• "Hi in general all good except getting the keys and only two loo rolls Very ..."

  Hi in general all good except getting the keys and only two loo rolls Very stressful getting the key code especially when collecting the keys on a Sunday it would have been so much easier if you can send the key code with the booking email

  Reviewed by Lindsey3.4★Jun 2024

• "Coast & Country Cottages were very helpful, calling to check everything was OK and kindly dropping off a new kitchen utensil we needed that wasn't in the property."

  Car parking space fitted a standard Ford CMax (just). Shower may need some attention as temp adjuster was a bit fiddly and seemed stuck to flow control, also had some pipe noise depending on setting.

  Reviewed by Martin5.0★Mar 2024

• "Fantastic base for our lovely holiday, everything we needed the only down side was the very hard mattress on the double bed."

  But it didn’t effect our enjoyment x

  Reviewed by Chloe4.7★Aug 2023

• "The pictures showed a table and chairs in an outside space."

  The reality is a concrete parking space with a bin but no sign of outdoor furniture. That said, the parking space is a plus though it would be tricky to get a large car into it

  Reviewed by Andrew4.4★Jul 2023

• "Lovely property in a lovely place, few niggles bathroom sink didnt drain well at all, towel rack in bedroom en-suite kept falling off the wall and bedding/sofa/towels had animal hair on them."

  Reviewed by James3.1★Jul 2023

• "The double bed was on the hard side but apart from that very spacious and comfortable property"

  Reviewed by Kelly4.7★May 2023

• "We had a lovely week in the property and were very comfortable."

  The equipment was good but the frying pan does need replacing and everything sticks to it. Hob cleaner would be good to! Generally though it is a lovely place to stay and I would recommend to friends.

  Reviewed by Ann5.0★May 2023

• "Great property close to the pubs and shops."

  Reviewed by Christopher3.8★Mar 2023

• "The apartment and it's location was all very good and we had a very pleasant stay thank you."

  The apartment could do with a washing up bowl, dust pan and brush, a coffee table and also the vacuum cleaner needs to be cleaned out regularly with an air freshener dropped in it.

  Reviewed by Roger4.4★Jan 2023

• "I used one of the single beds."

  The duvet was very, very thin and needs to be replaced. Everything else was fine.

  Reviewed by Pamela3.8★Sep 2022

• "Everything that’s needed for a perfect holiday Ken - Dianne and Ted our dog"

  Reviewed by Kenneth5.0★Sep 2022

• "We have stayed here several times."

  The amount of crockery and glasses have diminished over time and the sofas legs were cause for concern. We cannot get our more recent car in the parking space so will move on next visit. However for a couple with a small car who don’t need outside seating it is ideally located and a reasonable price.

  Reviewed by Stephen3.8★Jun 2022

• "Great stay again at Upper Fernlea."

  Position of property is ideal, close to the town centre and amenities. Great views from the property, and was very comfortable. Will be back again in the near future to our favourite place Salcombe and Upper Fernlea.

  Reviewed by Christopher4.7★May 2022

• "Loved the apartment and will stay again."

  Very convenient location and can park a small car here quite easily. Well equipped. Only thing missing that I would like would be some family games but that could be due to covid rules so bring some with you for wet weather days. We were very lucky though and managed to be out everyday (1st week in April).

  Reviewed by Nicky5.0★Apr 2022

• "This is a lovely property in a great location, within walking distance to the town."

  Added bonus is parking - for a smallish car. Our car was too big but this was not an issue because there was plenty of off street parking. Maybe an issue during peak season though. The property was spotlessly clean and very well equipped. It was perfect for two adults and a dog. We had a couple of queries before our stay based on previous reviews about cleanliness and standards. These were dealt with promptly and had absolutely no issues with the standard of cleaning. Unfortunately while we were there, there was no hot water in the shower. Coast and Country was very responsive and sent someone to look at it within a couple of hours. A plumber was sent out later that day but a temporary fix, while a new part was ordered, didn’t work. Can’t fault Coast and Country for the speed in which it responded. All in all, despite the hot water issue, which is hopefully now resolved, we had a very relaxing stay. Would stay again - so long as I can have a hot shower!

  Reviewed by Julia3.4★Mar 2022

• "We had a great stay at Upper fernlea."

  It is located in a prime position a very short walk to all the shops, pubs and the sea front. It is very comfortable and also has partial views of the estuary. We have been to Upper fernlea a few times now, and no doubt we will be back. Just Brilliant.

  Thank you for taking the time to leave us your feedback. We were really pleased to read that your return to Upper Fernlea was enjoyable. We very much look forward to welcoming you back soon. Coast and Country Cottages on behalf of, Property Owner

  Reviewed by Christopher4.7★Jan 2022

• "We thought the property was in an excellent location."

  The property, we felt property was a little tired. Cushions, bedding and towels, could do with being replaced. The shower, had lots of cobwebs and the extractor fan was full of gunk. We could have done with more towel rails in the bathroom to hang more towels, as there was 4 of us using the bathroom.

  Thank you for taking the time to leave us your comments. We were sorry to read that the presentation of the property was unsatisfactory for your stay and have passed this on to the owner. Thank you for bringing the cleanliness of the property to our attention. Please be assured that should you have contacted us upon your arrival, we would have arranged for the property to be recleaned. We can only apologise for the inconvenience this must have caused and do hope that your stay was enjoyable. Coast and Country Cottages on behalf of, Property Owner

  Reviewed by D M2.8★Oct 2021

• "We have stayed in Salcombe many times and sadly this apartment was the worst place we have stayed in."

  We didn’t have much choice due to Covid and all accommodation being booked up really quickly with very little choice. The plus points: nice location and a car parking space. The not so good points: This apartment needs some serious TLC ! Everything is tired and worn out. Everything that is chrome has gone rusty, bins, bar stools bathroom fittings. Carpets are very old and thread bare in second bedroom, bed linen, cushions, throws all tired and worn out ! Things that don’t work, blind in bedroom broken you have to hold the pull with both hands to get it to go up and down. Bedroom window doesn’t stay open keeps sliding down. Fan in bathroom not working so you have to open the window for condensation - might be due to the fact it is full of dust. Toilet upstairs, have to repeatedly pull chain to get it to flush ! Cleanliness- very poor, dust around plugs , dust on side in bathroom where nic nacs not moved. Kitchen stools dirty around base, bins smeared on top. Sofas not hoovered hairs and crumbs etc. Bathroom - fan not working full of dust, cobwebs hanging from window the window, and upstairs loft windows in bedroom and bathroom absolutely filthy, does not look like they have been cleaned for months, when opened filthy all around sides as well. This could be a lovely apartment by spending a little money on some new furnishings, and fixing the things that are not working. No excuse for cleanliness though ! Especially when check in is now later, so they can do a proper Covid clean ??? Really definitely not happening here.

  Thank you for taking the time to leave us your feedback. We were terribly sorry to read that both the presentation and cleanliness of the property was unsatisfactory for your arrival. We have passed on your comments concerning the furnishings to the owner who was disappointed to learn that your stay was impacted by this. Please be assured that should you have contacted our office upon your arrival we would have arranged for the property to be re cleaned. We would like to reiterate that this is not our usual standard and is not acceptable. We can only apologise for this and hope that it did not detract too largely from what is a beautiful stay in Salcombe. Coast and Country Cottages on behalf of, Property Owner

  Reviewed by Sharon1.9★Sep 2021

• "We had a great stay in Salcombe and Upper Fernlea is in a great position looking out to the estuary with a short walk into Salcombe with the all important parking space."

  The kitchen and bathroom works well with a family. However, the beds and bed linen are very tired and need replacing. And a key safe outside the property is also convenient for guests to use.

  Reviewed by Sarah2.8★Jul 2021

• "I’m afraid that the main bed is uncomfortable, the mattress could do with an upgrade ."

  In general the booking system no longer benefits those wanting to rebook the same week and by releasing all dates constantly, booking has become a free for all. Coast and country was a much better customer service orientated company before selling out to Sykes

  Reviewed by Stephen4.1★Jun 2021

• "Beautiful stay in the Best location in Sunny Salcombe with Excellent facilities & Service See you next year!"

  Reviewed by Tracy5.0★May 2019

• "Clean and modern and lovely."

  Location was perfect.

  Thank you for your feedback regarding your stay at Upper Fernlea in Salcombe. Your comment regarding our service is appreciated and I apologies that you didn't receive your confirmation. The confirmation is sent out at the time you make your final balance payment  which will show travel directions and key collection details. We were pleased you enjoyed your stay at this property and found the location to be perfect for your holiday. We hope to welcome you back to the Salcombe area in the future. 
  Property Owner

  NickyJun 2016

• "We can't fault the property."

  Clean, bright, all the amenities needed and lovely view of the estuary from the front window. The location was good, but like most of Salcombe, there was a bit of a hill to climb to get to it. I would book again, however the only small drawback from us was no garden for the dog, but we found a near by park.

  Many thanks for your kind review in respect of your stay at Upper Fernlea in Salcombe. We value your feedback and have taken on board your comments. Looking forward to seeing you again very soon. Property Owner

  Jun 2015

• "Excellent facilities & location"

  Many thanks for your kind review in respect of your recent stay at Upper Fernlea in Salcombe. Your feedback is really appreciated and we do hope to see you again soon. The Team at Coast & Country Cottages Property Owner

  Apr 2015

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