6 Hedgerows

42 Customer Reviews

• "6 Hedgerow was located on a fantastic site if you wanted a quiet holiday."

  Everything work fine, bar the light fitting in the main bathroom. However the lodge was a little tired and needed as good spruce up to rid it of the water damaged (black) oak and the sticky worksurface in the kitchen. The decking around the jacuzzi felt it was close to collapse. The site staff were brilliant especially Sally who did you proud.

  Many thanks for leaving us your feedback Edward, we really appreciate your time. I am very pleased to hear that you loved the peace and tranquillity at Stonerush Lakes, but so disappointed that you found issues within your lodge. I am very grateful that you have let me know of these problems, which I have passed to the relevant teams to look into. Hopefully we will be ale to welcome you back to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Edward3.8★Sep 2024

• "We had a lovely stay at Stonerush."

  Very peaceful and relaxing. The property could do with some general maintenance. The bathrooms especially. The extraction fans did little to ventilate the ensure bathroom and was too cold to have the window open. The kitchen was well appointed but there was no plug in the sink which made it tricky to wash up items that couldn't go in the dishwasher or to wash up on the morning of departure. There was also a dog poop bag left by the previous guests wh8ch had been missed by the cleaner. That said, we enjoyed our stay and will be back.

  Thank you very much for your lovely feedback Pippa, I am delighted that you enjoyed your stay at 6 Hedgerows, despite the issues you encountered. Thank you also for all letting us know of these, as we really do appreciate it. I have passed your comments to the relevant teams, so they can be resolved. My apologies also for the poo bag, this is obviously something that should have been removed prior to your arrival, so I am so sorry. I really do hope that you will consider coming back to stay with us again in the future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Pippa3.8★Sep 2024

• "A beautiful place to stay really enjoyed our stay had one small issue but it was sorted out within an hour thanks to Sally in the reception."

  Patio furniture could do with a update

  Thank you so much for your lovely feedback Anthony and also for your comments about the outdoor furniture, I have passed these to the Guest Experience Manager. I am delighted that you had a wonderful stay with us and hope you will be back to see us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Anthony5.0★Jul 2024

• "It was agreed with the Charteroak team that as we was staying 2 weeks we would have a linen and towel change mid term."

  this was again agreed with the service team. this never happened! also it listed that there was an iron but we could not find it. The table on the veranda has been repaired but is dangerous if you stumbled and lent against it it would collapse. Our biggest concern was to get an email the day before we were due to leave stating that we had to fully clean the lodge and strip the beds after paying best part of £2k for the holiday! The windows were dirty both inside and out so guess the last guests were not good at cleaning!

  Thank you for leaving us your feedback Steve, I am so sorry you weren't able to enjoy your stay as much as we would have wanted you to. Your request for a mid stay linen and towel change was passed to our housekeeping team, but unfortunately was overlooked, so I do apologise for that. The email you received regarding cleaning would have come directly from Sykes and we have now asked that this email be withdrawn, so thank you for informing us, we really appreciate it. I am sorry that you could not find an iron in your lodge and that the windows were not clean, I have also passed these comments to our housekeeping team to rectify. I do hope that you still managed to enjoy your visit and hope that you will return in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Steve4.1★Sep 2023

• "Thoroughly pleased with the property and a joy to enter as it was clean and bright."

  Everything we had expected was in the property. It was nicely decorated and very tasteful. We did have a problem with a loose tap in the second bathroom but that was dealt with within hours by the maintenance staff. All the staff at The Old Mill restaurant and check in were always pleasant and helpful. A lovely property on a lovely site. We will return.

  Thank you so much for leaving us your wonderful feedback Hazel! We really do appreciate you taking the time to leave us your thoughts and experiences of 6 Hedgerows! I am really pleased to hear how much you enjoyed your stay, we look forward to being able to welcome you back to see us again very soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by hazel5.0★Jul 2023

• "We had a wonderful week at 6 Hedgerows."

  The lodge is very comfortable with everything you would need for a stay in total relaxation. The location is brilliant for access to the best Cornwall has to offer. A great tip is take the scenic train from Liskeard to Looe, the parking at Liskeard station is much easier than at Looe and when we travelled it was £11.00 return for both of us. Looe station is a 10 min walk to the beautiful beach through the quaint town. The GWR website is a doddle and tickets can be collected at the station or used on your phone via the App. The lodge WiFi is fast and stable. The hot tub is a massive treat for busy lives. The peace and tranquillity, priceless. We’ve already booked again. The steps are steep to the door, the taps in the main bathroom need care to use. The approach lane is narrow. None of which are deal breakers.

  Thank you so much for sharing your holiday experience at 6 Hedgerows with us James, we really do appreciate you taking the time. I am delighted to hear how much you enjoyed your stay and that you had a peaceful, relaxing time. Thank you so much for your recommendation for the scenic railway between Liskeard and Looe, I'm sure that future guests will find this invaluable! Many thanks also for letting me know about the taps in the bathroom, I have passed this issue to our maintenance team to rectify. I'm very pleased to hear that you have already booked a return visit, we can't wait to welcome you back. Sally. Guest Services, Charteroak Property Owner

  Reviewed by James5.0★Jun 2023

• "The property had very steep steps up to the door."

  When unloading and reloading to come home it was very difficult. The car parking space was about two feet short of being be able to get two cars in .lastly all the taps were useless, kept coming off and we're difficult to control. Otherwise all good and our faulty door locking was delt with swiftly.

  Thank you for your feedback Susan, we really appreciate you leaving us your thoughts. I am really sorry to hear that you had difficulty with the steps to your lodge, unfortunately as Hedgerows is built into a hillside, these steps are essential to access the lodge, although an improvement with the external lighting may be beneficial, so this is something we will look into. Most of our lodges provide parking for one car, however there is alternative parking near the Old Mill for our guests to use as an overflow. I apologise that your taps were not working as they should during your stay, I have reported this to our maintenance team and asked them to rectify the problem, so this does not interrupt our future guests. We really do hope that despite these minor issues, we will be able to welcome you back in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Susan4.7★Jun 2023

• "Dirty everywhere actually spent hours cleaning mould off shower cleaning everything Beds urine stained duvets had stains on singles and king-size Oven couldn't cook un it worktops sticky vacuum cleaner smelt like vomit filled with fluff and muck."

  Stonerush-lakes says 5* accommodation sadly lodge is 1 star we would've left except for a family event Sykes very blaze about all of above NOT HAPPY THe site is gorgeous we ate in restaurant it was great our takeaway pizza from restaurant awful

  Thank you for leaving us your thoughts Debra, we really do appreciate all feedback, as this is how we can improve our service. I am truly sorry to hear about the issues that you experienced whilst staying with us, especially the standard of cleanliness, as this is not something we would want for any of our guests to experience. Your complaint has been raised with the housekeeping manager. It was lovely to meet you whilst you were here and I understand that you also spoke to our General Manager during your stay. We are trying very hard to make as many improvements as we can, on both our resorts. However, I appreciate this was not something you were able to experience which is very disappointing and which I sincerely apologise for. We really do hope we can welcome you back again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Debra1.9★Jun 2023

• "Wooden floor needed cleaning, one of the external doors did not close as part of it was stuck out, everything else was good."

  I am glad to hear that you enjoyed your holiday at 6 Hedgerows Jackie. Thank you for leaving feedback for us, we really do appreciate you leaving us your thoughts. I am disappointed to hear that you found the floor was not to the high standard of cleanliness we would expect for our guests. I have contacted our housekeeping team to make sure that this does not happen again. Our maintenance team are booked in to investigate the door that you mentioned, so thank you for pointing that issue out to us too. I really do hope that you will return to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Jackie3.1★Apr 2023

• "Very nice clean and well equipped lodge."

  A few little issues but nothing to ruin the stay. Wi-Fi down on arrival but not sites fault and issue sorted following morning. Skylight in master bedroom lets in light and can’t be covered so a little annoying early morning when you’re still trying to sleep. Master bedroom en-suite tap drips constantly. Hot tub lights and outside lights not working. Hot tub jets weak even on full. Entrance to site via very difficult country lanes with just enough room for car.

  Thank you for your feedback Paul and for leaving us your thoughts on the lodge. I am really happy to hear that you enjoyed your stay at 6 Hedgerows despite the issues you encountered. I am so sorry about the power cut and lack of Wi-Fi, as you say it was beyond our control, but it was a nuisance. I have noted your comment about the velux window in the master bedroom and suggested a blind is fitted as soon as possible. Our maintenance team will visit the lodge to rectify the problem with the tap and I have contacted our spa team to resolve the issues with the hot tub, so thank you for letting us know. I hope you will come back to stay with us again soon as we really do value our guests. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paul4.4★Mar 2023

• "This lodge was excellent and will definitely be back, it was spotlessly clean so ..."

  This lodge was excellent and will definitely be back, it was spotlessly clean so much room and storage, the beds are so comfortable, the bathrooms are nice and big, the showers are powerful, the kitchen is well equipped, and the hot tub is so relaxing, the site is peaceful, location was very good, would advise to take a torch for late evenings as it gets very dark, the Old Mill restaurant is a must the food was amazing - I would recommend this holiday lodge to anyone, i don't think you could get better

  Thank you for your great feedback, we are pleased to hear you would recommend to anyone. Property Owner

  Reviewed by Mary5.0★Sep 2022

• "The Lodge was lovely and comfortable, beds are hard but I'm happy with that, maybe a problem for some."

  It was very clean and had everything we needed. The hot tub was lovely after spending a day out, shame the lights don't work in it. The site is lovely and quiet and the food in the restaurant was excellent. Will definitely be returning.

  Thank you for taking the time to leave feedback, we look forward to seeing you again in the future. Property Owner

  Reviewed by Dawn4.7★Sep 2022

• "It was a lovely quite spot a very nice lodge had everything we needed."

  The only thing that was a let down was it needs a good clean .

  Thank you for your feedback. Property Owner

  Reviewed by Lynne4.4★Sep 2022

• "A superb cabin on a wonderful site."

  Thank you. Property Owner

  Reviewed by Christopher5.0★Mar 2022

• "Hello, Thanks the great stay everyone was perfect, sorry we didn’t leave a review in the book we couldn’t find a pen."

  Would definitely recommend and stay again in this lodge and beautiful park it’s located thanks Josh

  Thank you we are glad you enjoyed your stay with us and would recommend to others. We appreciate you taking the time to leave your comments. Property Owner

  Reviewed by Josh4.7★Feb 2022

• "This lodge was extremely clean and spacious fabulous hot tub to relax in Each bedroom was well appointed one double with on suite and shower and access to the wrap around veranda the other twin bedroom both rooms have ample storage and a family bathroom with bath and shower."

  The open plan kitchen dining area and lounge was large and comfortable excellent wi-fi and large screen tv. I would recommend this as is only 8 miles outside of looe or polperro The staff and food at the old mill (on site) was superb and recommended

  It is great you enjoyed your stay with us and found the accommodation clean, comfortable with the relaxing hot tub. We are glad you would recommend staying and thank you for taking the time to provide us with your feedback. Property Owner

  Reviewed by Lourena5.0★Jan 2022

• "Absolutely fab!"

  ! Would definitely come back! We wanted a quiet, relaxing break after the xmas rush in the hospitality industry, and that's exactly what we got! Hot tub was amazing although we did have trouble with it on the first night the temp was set to 20 and we couldn't get it over that i messaged head office and they sent someone round that morning to have a look! We had everything we needed! The only downside for us would be some bigger glasses for drinks

  We are glad you had a fabulous stay with us and thank you for your positive comments, we always appreciate it when people enjoy our lodge. Many thanks Property Owner

  Reviewed by Lucy4.7★Jan 2022

• "What a fantastic place, the perfect place to get away from it all."

  We had a relaxing and stress free Christmas and we didn’t want to leave. The lodge was clean and cosy and the hot tub was fabulous, We are missing it already !

  Thank you and we are glad you had a stress free and relaxing time with us. Property Owner

  Reviewed by Naomi5.0★Dec 2021

• "Absolutely loved our stay here, everything was perfect!"

  The lodge was immaculate with fantastic facilities and we particularly loved the enclosed balcony for our dog. Thankyou so much, we look forward to returning!!!

  Reviewed by Rebecca5.0★Dec 2021

• "We had a lovely break at 6 Hedgerows, beautiful setting, lovely lodge, warm and comfortable, I would definatley book it again."

  A few touches that would be lovely on arrival would have been a bottle of prosseco in the fridge or scones cream & jam which we usually get when arriving at a hot tub holidays, but this is just an observation but that doesn't take away from a fabulous mini break and excellent hot tub facilities

  Reviewed by Mandy4.1★Nov 2021

• "We were a bit disappointed with this lodge."

  It felt tired and in need of some TLC. We have stayed in a number of other lodges on the site, but liked this the least. Important things were missing like hand soap and toilet brush (in the main bathroom), bedside light in twin room, enough water glasses for our party. I don’t think Covid can be blamed for this! However, the lodge was in a nice position and the hot tub was as fab!

  Thank you for your comments there was an oversight by our team not providing complimentary hand soap and essentially a toilet brush this has now been rectified. Some glasses do get broken but these should have been replaced prior to your arrival. Many thanks for your feedback. Property Owner

  Reviewed by Kate2.8★Nov 2021

• "This place was simply FANTASTIC!"

  We (and the dogs) loved our stay, and can say without doubt we will be using this amazing holiday property in the future :)

  Reviewed by Jonathan5.0★Nov 2021

• "It would have been nice if the restaurant remained open all week but I appreciate the staff need a break"

  Reviewed by Daren5.0★Jul 2021

• "Wonderful place."

  Really relaxing, quiet and beautiful. Lodge was amazing and had everything we needed. Probably felt it could have had a deeper clean, as there was a lot of dust in places that aren't always cleaned every week, ie under the bed. Only a minor thing though and in no way did this detract from a beautiful place. Only small gripe was the amount of time it took maintenance to come out to us. We had an issue with one of the doors and as such couldn't leave the accommodation until someone had come and fixed it. We did have to make 3 phone calls before a lovely maintenance guy came and fixed the issue within about 2 minutes. Staff at the restaurant were amazing and made us feel very welcome. This was the first time we'd taken our young dog away with us and were a bit unsure about how welcome he would be, but need not have worried as the staff were great and even the dog had a treat each night when we went down for dinner! Would highly recommend this place.

  Reviewed by Louise4.4★Jul 2021

• "Cabin absolutely gorgeous all you could need was there."

  Staff in old mill not approachable not helpful at all.

  Reviewed by Kathryn4.7★Jun 2021

• "We loved every second!"

  We stayed for 3 nights as our honeymoon! And it was just perfect! quiet and peaceful! No noise of roads or anything just birdsong! We loved the lodge itself it was clean modern and well equipped with the added bonus of tea and coffee making facilities left for our arrival The hot tub was a great feature and helped us relax just as we had hoped. The site it’s self was quiet clean and well maintained. The few staff we spoke to where the ones doing the daily hot tub check and they were always friendly. Will definitely be back!

  Reviewed by Finn5.0★Apr 2021

• "The lodge itself was absolutely stunning."

  Very light, and doors everywhere that can be opened. The hot tub was our fave part, was in it 3 times a day/night. Very clean and warm. The towel robes were a lovely touch. I think signage when you enter the site would be useful, we got very lost trying to find our lodge and actually went to the wrong one. Maybe just something showing the direction of all the lodges. There was also no laundry powder, or rinse aid for the dishwasher, so had to buy both. Maybe providing some and just leaving it there would be handy. Nevertheless, we had a wonderful time, and will definitely book again

  Reviewed by Taylor4.7★Dec 2020

• "Stonerush Lakes is a lovely place to stay and we had a really great time there."

  The lodge had everything you could want. The hot tub was a nice way to end the day after looking around various parts of Cornwall. The Old Mill Restaurant on site provided a great meal and the staff were attentive. We had no mobile signal but got around it by putting Wi-fi calling function on our mobile which worked fine.

  Reviewed by Julie5.0★Sep 2020

• "Stayed in this beautiful lodge with my hubby and our dog for 4 nights in September and we loved every minute of our stay."

  We were blown away with the lodge it is stunning and a real home from home . Very clean ,modern and spacious and everything you need to help make your stay enjoyable. The hot tub was amazing and we used it about 3 times a day , its very private and as we were lucky and had hot ,sunny weather the decking area was well equipped with sun loungers and table and chairs so we could top up our tan . We had a delicious meal in the restaurant and the staff were very friendly. The site itself was so peaceful . Great base to explore Cornwall and we would definitely stay here again

  Reviewed by Joanne5.0★Sep 2020

• "Lovely area, so very peaceful, great spot to explore or unwind"

  Reviewed by Hazel4.7★Sep 2020

• "On first inspection the property was clean, but found the microwave very dirty and used tea bags on the floor outside."

  This was however, addressed during our stay and rectified which was very much appreciated. We have stayed in this property before and had no problems then. The WiFi isn't as good now, which is a problem for my teenage son.

  Reviewed by Paula3.8★Aug 2020

• "Our 3rd stay in 18 months and as previous visits this was absolutely perfect, ..."

  Our 3rd stay in 18 months and as previous visits this was absolutely perfect, our quiet beautiful haven and chill out place

  Reviewed by Richard5.0★Aug 2020

• "The lodge, location and everything was perfect."

  But our lodge was not clean. The bedding had been changed but the lodge had not been cleaned. We emailed the manager and he came to see us and apologised which we appreciated (along with a bottle of wine) But we felt it got our break off to a bad start, having to clean the place ourselves. The hot tub was nice but felt it needed a bit more ‘oomph’. The restaurant was fantastic, food and drink delicious and the ladies were very welcoming and friendly.

  Reviewed by Rachel3.8★Jul 2020

• "The accommodation was outstanding, restaurant &food was excellent, No complaints ..."

  The accommodation was outstanding, restaurant &food was excellent, No complaints at all, will definitely recommend to family and friends and will definitely return

  Reviewed by Gill5.0★Oct 2019

• "We lived every minute, clean well maintained and above all beautiful surroundings and views."

  My husband and I will be returning as it exceeded our expectations if a chilled relaxed holiday. We cannot recommended the team on site and the restaurant enough fabulous service. Can wait to book for next year. Thank you Sykes....just a wonderful chilled little holiday.

  Reviewed by Johanna5.0★Sep 2019

• "The lodge was impressive and we thoroughly enjoyed our stay, a great base for exploring Cornwall."

  The lodge was set in a very peaceful setting with some good countryside views and the hot tub was a bonus. We would definitely stay again. The only slight negative was we felt some of the items in the kitchen needed a clean before using, particularly the oven grill.

  Reviewed by Rob4.7★Jul 2019

• "We really enjoyed our holiday in No 6 Hedgerows as it was in a very peaceful place, was very comfortable and had excellent facilities."

  It also provided a good base for exploring parts f Cornwall we had not visited before. We fully intended to book the same week again for 2020 only to find the price had increase by more than 20% on top of what we paid for 2019 so we will be choosing another provider.

  Reviewed by Bob5.0★Jul 2019

• "Fab location."

  Lovely lodge

  Reviewed by Amanda5.0★May 2019

• "The lodge was clean and well maintained."

  Stonerush lakes was a peaceful and tranquil setting. The jacuzzi was monitored daily and always ready for use. We really enjoyed our stay and will definitely book again

  Reviewed by Claudia5.0★May 2019

• "Had the most amazing, relaxing break at 6 Hedgerows."

  This lodge was exceptionally clean, crisp white bedding with all mod cons. Welcome toiletries in both bathrooms, dressing gowns on each bed. The jacuzzi was lovely, not over looked. Great walks on the bridal path with the dog, lovely wildlife, deer, pheasants, kingfishers... The Old Mill restaurant was amazing, definitely recommend the fish and triple cooked chips

  Reviewed by Nicola5.0★Apr 2019

• "Beautiful lodge in peaceful surroundings with excellent WiFi for our teenage son"

  Reviewed by Paula5.0★Apr 2019

• "Our 4th stay at Stonerush Lakes and we will be back."

  I’ve been recommending to friends too!

  Reviewed by Kelly5.0★Mar 2019

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