7 Thurlestone Rock

36 Customer Reviews

• "We had a wonderful holiday."

  The apartment was lovely, as usual, and we were very lucky to have fantastic weather which meant we could make the most of the beach and the swimming pool. The new carpets in the bedrooms are very nice and it is convenient to have towels provided now. We did have some issues (some of which others have mentioned too): The washing machine had A LOT of black mould in it. The powder drawer and slot it fits into were covered in mould, as was the seal. It took me a very long time to clean it up before the machine could be used. I realise this is partly due to the flat being unoccupied at times but, perhaps the owners could leave a note to remind people to leave the drawer and door open? The fitted sheet for the double bed was too small and kept coming off. The trays in the oven were all very dirty with bits of food on them -we had to clean them all. The oven gloves were so dirty that I had to soak them before washing them. I realise that some of the issues are due to people not cleaning up after themselves, and that cleaners have limited time, but my general impression is that cleaning is not as good now that Sykes has taken over the company. We have been going to No 7 since 2011 and the standard of cleaning does seem to have deteriorated. We love the apartment, with a few minor tweaks it would be perfect!

  Reviewed by Jill4.4★Sep 2024

• "Location perfect for us ."

  Loved the pool issues for us where 1.washing machine was very dirty needs a really good clean 2. Shelve in fridge broken 3. Sheet on double bed did not fit over but I did find a replacement so changed that 4. Windows had hand prints needed cleaning. 5 .paint work needed washing on doors though out.dirt marks hope this helps .

  Reviewed by Britannia3.1★Jul 2024

• "The property was filthy when we arrived."

  Cleaning team returned twice during our stay, once immediately following our arrival and once for a routine linen change + requested emergency cleanup of the tumble dryer, but their visit were very brief on both occasions and made little impact as both teams had quite obviously been inadequately briefed. We have submitted extensive photographic evidence of the multiple issues we identified to your property services department, and have submitted a formal complaint.

  Reviewed by David2.2★Jul 2024

• "Might be nice to leave salt pepper oil and basic necessities, and a few extra toilet rolls as shopping locally isn’t easy."

  We’ve rented out a holiday home for years and always leave a few basics.

  Reviewed by Gillian5.0★Jun 2024

• "Best flat in the block as sun all day on terrace."

  Would suggest more pint beer glasses and oven dishes with lids. Why are there no serving spoons. Good to have plastic plates for young children but no cutlery for them. Our second stay at No. 7 and will book for 2025

  We are so pleased you enjoyed your stay and the sunshine at 7 Thurlestone Rock. Thank you for your suggestions for additional kitchen and dining ware we will be sure to pass these on to the owner for their consideration. We look forward to welcoming you again to 7 Thurlestone Rock next year. Coast & Country Cottages on behalf of, Property Owner

  Reviewed by Gerald5.0★May 2024

• "The location of the property is superb, right on the beach, magnificent views."

  Spacious and comfortable. However it is let down by a few niggling faults. No soap in either bathroom, bottom sheet in main bedroom does not fit properly, no corkscrew, 1 / 2 wine glasses in a property which sleeps 6! A small kitchen if you wanted to cook and were a party of 6. And not even a pint of milk in the fridge! However the location, bathrooms and comfort would bring us back! We didn’t find it easy to find and mind the narrow lanes.

  Reviewed by Norma4.1★Apr 2024

• "Beautuful setting and beautiful accommodation."

  Would of loved to of stayed for longer.

  Reviewed by Christine4.4★Sep 2023

• "Sent pictures to agency of master bedroom bathroom mouldy shower and filthy gap between screen and sink unit."

  I had no reply so I rang them on my return and sent pics again. Also glass under sofa and dirty dishes and cupboards. However, we enjoyed our stay. Fantastic location and very well equipped but no sadly Cork screw . Shame dogs can't stay as I would have come again.

  Reviewed by Carmen4.4★Sep 2023

• "Thanks so much for another wonderful stay in your lovely well equipped apartment."

  Best location in the block!

  Reviewed by Helen5.0★Jul 2023

• "Just returned from an idyllic week at this property."

  The weather was super and we soaked up the views from the wonderful patio area. Enjoyed walks, sunsets and this property - which offers everything you could need during your stay. We’ve already booked for June 2024!

  Reviewed by Christine5.0★Jun 2023

• "Had a great week."

  The flat is perfectly situated. We’ll be back next year

  Reviewed by Jo5.0★May 2023

• "This was our second visit to this apartment, the views are stunning and we had a fabulous time - looking forward to visiting again."

  Reviewed by Christine5.0★Sep 2022

• "The apartment was lovely, as usual (this was our 9th visit to No."

  7), well-equipped, very comfortable and, of course, amazing views! The weather was good and we used the swimming pool every day. The only, slight, issues were some moths in the cupboard in the master bedroom and some items in the kitchen not being very clean -we had to empty out the cutlery draw, wash all the cutlery and the container; the oven gloves and apron were VERY dirty, encrusted with food -it took 2 washes to get them clean. The only other issue, which we have raised before, is the lack of recycling facilities- we end up with our recycling piled up all around us on the way home until we can find somewhere to drop it off -I really do think the apartments should have to provide recycling facilities.

  Reviewed by Jill4.7★Sep 2022

• "We had a wonderful stay here and have already booked a week next year!"

  It's got the best location of all of the apartments there and the view is stunning! It is really well equipped especially in the kitchen and utility room. And access to spare things if needed, and lots of games/puzzles. It also has lots of extra beach things - wetsuits, beach toys, body boards. Beds are comfortable, showers are good. Tiny feedback is that we thought the pillows in the main bedroom could be firmer, but we're aware that's very subjective. Thanks for having us. There was a very minor issue with the property on the first day, but C&C kept us up-to-date and it wasn't a problem as we knew they were managing it.

  Reviewed by Helen5.0★Jul 2022

• "The appartment was great, but we had a lot of moth in the whole appartment."

  We could get in contact with te owner and killed several dozends. We liked our stay anyway. Coast and Country contacted us after our return and told that the person who was in charge for the appartment and gave us her contacts was on holiday while we stayed there. I guess they will do something against the moths now. We had to clean our whole lugage, after returning home.

  Reviewed by Annette4.4★Jun 2022

• "Excellent place to stay in an excellent location with everything you would need available in the accommodation."

  Will come again.

  Reviewed by Barbara5.0★May 2022

• "This was our fifth stay at 7 Thurlestone Rock and we love it."

  The property is smart and up to date but also comfortable and relaxing. It is well stocked with games, books, puzzles and videos. It is always lovely to stay in a property with a properly equipt kitchen too. The situation is stunning of course. We enjoyed the new kitchen and bathroom. Only one thing that would be an improvement - the lovely big new shower could really use a grab rail or a flip down seat; it is impossible to use for anyone elderly, disabled or simply unsteady on their feet (as my 80 year old mother realized - the shower over the bath is equally impossible). Otherwise, fabulous as ever. Thank you.

  Reviewed by Frances5.0★Oct 2021

• "We recently stayed at 7 Thurlestone Rock, and based on the listing, photos and reviews we look forward to it (First holiday post-lockdown) We were thoroughly let down - Let me explain The property is ideally located (you honestly cannot get better), and very spacious with 3 bedrooms,2 bathrooms and a lounge area that gives superb beach/sea views across 2 angles."

  The owners have all their bits and pieces across the property and you are encourage to use as you wish (books, dvds, game, binoculars, even some paddle boats, canoes etc.) However there are 2 major drawbacks to the property 1) Being a ground floor flat we were subjected to kids running and thumping (loudly) across the floor and could hear when someone went for a tinkle - not great!! 2) It is horribly let down by the management company (Sykes AKA Coast and Country). The property has not had a thorough clean in months and that clearly shows across all the mirrors, ornaments and general items.This has led to the dirt being ingrained in certain areas (e.g. lace curtains) But that aside, the flat was totally filthy on arrival, the floors had not been vacuumed, out of date food/sweets in the kitchen, the mats were totally sand filled, the kitchen stove had a grill pan that had not been cleaned (someone had recently enjoined a roast of some kind), the general stove racks were greasy and something had "exploded" in the microwave, carpets were stained and filthy and under furniture was honestly horrific (Tissues and muck under the main bed) In a time when extra cleaning is required, this management company failed at the first hurdle of basic cleaning! On raising this with the Coast and Country, they said they would send someone for a re-clean (ha ha!) which coincided with our dinner reservation (pre-booked weeks before due to covid) so given we were not prepared to stay in the the muck there was not other option but to clean it ourselves My wife and I spend hours cleaning the place to make it habitable - not a great way to start your holiday. As a matter of interest whilst in place we spoke to an owner of another flat, who had recently removed his flat from the rental market due to the complaints he was getting (re cleanliness). After the holiday we sent a constructive letter to both the management company and owner. All we got back was a form letter from Sykes, with a 75£ voucher of the next holiday (Are you serious????) and NO reply from the owner. If we had arrived at a cared for/ clean property would we go back ? - Yes but would look to rent the top units No 11 and 12 to remove the upstairs noise (base on thin ceilings) Would we go back now - No chance in hell!!

  Reviewed by Ky3.4★Sep 2021

• "The apartment has a very well equipped kitchen and laundry room with all the utensils you will need."

  Wonderful views across the beach and sea. Very convenient for walks on the beach, rock pools and (when the sun appears) a bit of sunbathing. Outdoor pool was great for our kids.

  Reviewed by Grant4.4★Aug 2021

• "We loved the apartment and were very pleased with the location and how well it was equipped."

  And we loved the fact that there was a file explaining things and advising that we could borrow any of the outdoor equipment if we wanted to. The children loved the pool and made use of it everyday. The only things we would suggest is that the net curtains in both the twin rooms be replaced as they were a little tired. There wasn't a bedside light in the bedroom on the left next to the front door, so we borrowed one from the main bedroom. But we did wonder if it was meant to be in the small room anyway, bur someone had moved it. We had a wonderful holiday

  Reviewed by Jane5.0★Jul 2021

• "The views are stunning !"

  ! The property was perfect for us. Looking to book again. Thank you

  Reviewed by Yvonne5.0★Jun 2021

• "Fantastic location and the best apartment I have stayed In, Very well equipped everything you would require is present."

  You would need to be careful with very small children as there is a low wall with rocks below, Beach on your doorstep what more could you wish for ! 20 minute walk along the coastal path and your in the beautiful Hope Cove and walk in the opposite direction your in Thurleston

  Reviewed by Richard5.0★May 2021

• "I have put met expectations as we have stated in the apartments on numerous occasions."

  The staff at coast & country are really helpful and friendly.

  Reviewed by Mark5.0★Oct 2020

• "I have already recommended this holiday to my friends."

  We took three generations and everybody thoroughly enjoyed themselves. The apartment was really comfortable. My mother spend many happy hours sitting on the sofa watching people and dogs playing on the beach. My son loved the heated swimming pool and the rock pools and my teenage daughter took lots of relaxing walks along the beach and the beach paths. (Which was just what she needed after taking her GCSEs.) I really enjoyed kayaking. We were able to hire a kayak or paddle board on the beach. We will definitely be going to Thurlestone Rock again and will probably see if we can take a couple of little dogs with us. It really was a dog friendly beach and in the week that we were there all of the dogs were off lead and we didn’t see one fallout.

  Reviewed by Tamia5.0★Jun 2019

• "Apart from difficulty getting access everything was great."

  The key code for the outside door to the apartments was out of date. A resident fortunately was on hand to let us in and tell us the correct code. Might be worth noting that mobile reception was only available outside - on top of the ridges.

  Reviewed by Graeme5.0★May 2019

• "Lovely place to stay, plenty to do, well equipped just one grumble the windows were filthy to the point we could hardly see out and as the view was stunning my husband bucket in hand soon had them sparkling but not quite what you expect to do on holiday ."

  !!

  Reviewed by Pauline4.7★May 2019

• "We had a fabulous family holiday and the apartment was very clean and tidy with great views."

  The new flooring and curtains really made the apartment nice and quite beachy. Great location to all walks and amenities. Would definitely recommend.

  Reviewed by George5.0★Apr 2019

• "Perfect location, spacious accommodation, well equipped."

  maybe time to refresh the lounger chairs outside ???

  Mrs KATHRYN DerbyshireAug 2018

• "Explanation same as Customer Experience - wonderful place to stay."

  Many thanks for your great review of your recent stay at 7 Thurlestone Rock.  We really appreciate you taking the time to leave such lovely comments in respect of this popular oceanfront apartment.  We look forward to welcoming you back again in the very near future.  
  Property Owner

  Mar 2018

• "Fab place to stay with all we needed"

  Many thanks for this positive feedback. We were delighted to read that you enjoyed your stay at  7 Thurlestone Rock and hope you choose to stay with us again soon.
  Property Owner

  Mr JOHN FranceSep 2017

• "Nice location, good sized apartment but a difficult to find."

  Apr 2017

• "Good value but cleaning needs attention"

  Thank you for your review of 7 Thurlestone Rock near Thurlestone.  We were grateful for your feedback but disappointed to read that the property was not satisfactorily presented prior to your arrival.  Your comments in respect of cleanliness have been passed on to the owner and we work with them to rectify these matters.  Please accept our apologies for any inconvenience caused.   We were pleased to see that despite the issues raised, you did have a pleasant stay and in particular, enjoyed the property's wonderful location overlooking the sea and beach at South Milton Sands.   Property Owner

  Sep 2016

• "Good"

  Jul 2016

• "Excellent"

  Jun 2014

• "Fantastic location but a few items not perfect a little tired perhaps ie."

  the ensuite toilet seemed to have a minor slow leak as the floor around it was wet and a little dusty by ornaments. However this would not put me off going there again.

  Apr 2014

• "Very nice needs a modern tv"

  Apr 2014

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