Brook Haven

37 Customer Reviews

• "Great place to stay clean only thing we found was toilet seat moved when you sat on it, one side of recliner did not work and it was not wheelchair frendly but i did not check this when booking, bad wi-fi."

  if you like a quite hoidiay this is great

  Hi Michael, thank you for your feedback. Yes, you are correct the property is not wheel chair friendly, though our other one is! We apologise for the toilet seat and will definitely get this sorted out, the recliner also, though we think it may have been a loose connection. The Wi-Fi is currently being looked at throughout the site! It is as you say a quiet place to relax. Property Owner

  Reviewed by Michael4.4★Sep 2024

• "Thankyou for a Great Holiday , enjoyed the chocolate brownies"

  Mark, we are glad you had a great holiday and the chocolate brownies were a hit Property Owner

  Reviewed by Mark5.0★Jul 2024

• "Absolutely wonderful place so peaceful,So clean everything you could of wanted was there ,Beds where so comfortable clean ,set in beautiful location,100% We will go back ,Big thanks Helen for the cakes and milk it was perfect holiday sad to be home ."

  100% stars

  Thank you for such lovely feedback. We are so pleased that our efforts are appreciated and we really look forward to your return visit. Property Owner

  Reviewed by Andrew5.0★Jul 2024

• "Great little place in a very peacefully setting."

  Our 3 dogs throughly enjoyed their stay as did we.

  We are so pleased to hear this. It's always good to get positive feedback. Thank you ❤️ Property Owner

  Reviewed by Peter5.0★Jun 2024

• "A fantastic property in which 3 of us plus our dog really enjoyed."

  The property was exceptionally clean and nicely decorated with virtually everything you could wish for to help the stay so easy. The owners sent us a very comprehensive email with directions, key code and many other helpful hints before our short break as well as leaving us a pint of milk and the most delicious homemade Brownies for us when we arrived. I hope to be returning very soon for a longer break and highly recommend this property.

  Hi John, thank you so much for your glowing feedback for Brook Haven. We look forward to your return and promise that we'll do a separate box of treats with your name on!! Property Owner

  Reviewed by John5.0★Mar 2024

• "Another excellent stay at Brook Haven."

  This is the third time we have stayed here. The kitchen has been upgraded since our last stay which has improved the accommodation even more. I think if anything could be improved it would be the rubbish disposal. Which I know is beyond the control of the owner, they need to follow the site owner’s decision. As always very relaxing even if the weather was not always in our favour. The lovely baked brownies and get you in pack are always welcome.

  Lisa, thank you for your lovely comments. We are delighted you think the kitchen has improved the accommodation. It's very much appreciated when our efforts to make things better for our guests is recognised. We hope you'll be back next year! Property Owner

  Reviewed by Lisa4.7★Jul 2023

• "Second visit this year to Brook Haven first one in April with a friend this time with family it’s a beautiful well equipped property well placed for exploring the area or just chilling and relaxing very peaceful we will definitely be coming again, the little touches like home baked goodies, towels and bowls for the dogs if you forget yours absolutely superb would highly recommend!"

  Hi Jayne, we are so pleased that you enjoyed your second visit this year! It is always lovely to welcome guests back again! Property Owner

  Reviewed by Jayne5.0★Jun 2023

• "Property well located for our needs, well equipped, very clean and tidy."

  Instructions perfect. Very dog friendly. Would recommend and return.

  Thank you Tim, we are delighted you would recommend Brook Haven. We look forward to your possible return. Best Wishes, Helen and Gillian Property Owner

  Reviewed by Tim5.0★May 2023

• "We had another amazing weeks holiday with Sykes Brook Haven did not disappoint ..."

  We had another amazing weeks holiday with Sykes Brook Haven did not disappoint very well equipped and spotlessly clean would highly recommend this holiday bungalow and I am looking forward to a return visit in June the site is so peaceful and well maintained well suited to visiting Looe and Polperro could not fault it

  Jayne, thank you for your glowing feedback. It is always fantastic to have guests returning. Brook Haven as you say is so well situated for exploring the surrounding area. Looe and Polperro being good examples of local attractions. The peace and quiet of the site itself is always a bonus. We look forward to welcoming you back.in June. Best wishes, Helen and Gillian Property Owner

  Reviewed by Jayne4.7★Apr 2023

• "Property is clean and bright."

  I felt at home as soon as i arrived. There's everything there you could possibly need. I especially liked the doggy days out book that was personal to the property. Made me feel like dogs were actually welcome rather than just tolerated. Home baked shortbread was also especially welcome after a long drive. Owner is friendly and helpful. We all had a lovely stay!

  Claire, we are so pleased you enjoyed your stay and felt at home. That is always our aim. We are glad you like the doggy days out book! We like to keep it up to date and relevant so if you have any suggestions, we'd be grateful. Thank you for you lovely comments, best wishes Helen & Gillian Property Owner

  Reviewed by Claire5.0★Nov 2022

• "Disappointed the Village Inn is no longer in use as the Inn and changed to another let."

  For a dog friendly site, the lack of dog waste bins is a bit unusual. Some really good walks in the area. Excellent information provided regarding the local road closure due to water upgrades.

  Thank you for your feedback and the lovely comments in our guest book about the bungalow. Our online details no longer advertise the Village Inn as it has been closed now for several years. I wonder if you'd visited previously. Yes it's a shame that it's no longer open. We agree with your comments regarding the dog bins and it is something that the site managers are aware of but beyond our control. We're glad the information about the road closures locally were useful. Property Owner

  Reviewed by Marc4.1★Oct 2022

• "Lovely place to stay very clean the property was perfect lovely touch goodies in ..."

  Lovely place to stay very clean the property was perfect lovely touch goodies in the fridge and a lovely box of chocolates and a card for our 43rd anniversary ideal position to explore the area unless you have a sat nav like mine it seemed to want to take me up just about every lane that you couldn't pass another vehicle unless you were happy to reverse about a mile Looe well worth a visit lovely fishing village and lots of little shops

  Thank you Stephen for a lovely review. We are glad you enjoyed your stay and hope you found somewhere suitable for your anniversary meal. We agree that SatNav and Cornish roads don't mix unfortunately Property Owner

  Reviewed by Stephen5.0★Sep 2022

• "We have just come back from our break at Brook Haven, having had a fantastic holiday."

  Such a lovely cottage to stay at. Really nice site too. In terms of location, it is only a short drive to Looe beach (around 10miles) and only a 2 minute drive to Aldi/Morrisons/Costa for any essentials. The town centre is only 5mins away too. The owner was so friendly when we arrived and made sure we had everything we needed - also making sure that we knew to contact her if there were any problems at all. The welcome pack of shortbread and milk was a really nice touch too! The property was spotless. The beds were incredibly comfy too and shower/bathroom facilities were great. The reclining couches were great to sit in at the end of the day and watch TV. It felt like the owners had planned for everything you'd need with this cottage, such as hoover; iron; washing machine; torches (for night-time walking); clothes dryer/pegs etc. The tv had Freeview and a DVD player built-in and there were a selection of DVDs for both adults/kids, along with books/board games - another nice touch. We connected to the WiFi as well during our stay. I'm always a bit wary when booking a holiday online, in case it doesn't live up to expectation, however I would genuinely recommend this property to anybody who is thinking of booking a holiday to Cornwall. We all loved our stay at Brook Haven and wish we could have stayed longer. We will definitely be back again soon. Andy, Helen and Jamie.

  Andy, Helen and Jamie, it was a real pleasure to meet you when you arrived and we are incredibly touched by your detailed and glowing recommendation. It is always pleasing to know that our efforts are appreciated and we are delighted you enjoyed your stay at Brook Haven. You are always welcome and we look forward to a possible return. Stay safe and well. Helen, Gillian and Eleanor x Property Owner

  Reviewed by Andy5.0★Jul 2022

• "Property was absolutely amazing very comfortable with all the facilities"

  Thank you so much for your glowing feedback! We are delighted you enjoyed Brook Haven so much. Property Owner

  Reviewed by Chris5.0★Jul 2022

• "The property was clean and comfortable."

  Nice and quiet location. Will definitely be coming again next year.

  Thank you Tim! We appreciate your feedback and look forward to welcoming you again next year. Property Owner

  Reviewed by Tim5.0★Jul 2022

• "As already said in the Guest book, didn’t feel the site was dog friendly, no dog poo bins on site."

  The Village Inn not open, looks like it hasn’t been for sometime. Inside of oven and oven tray could have been cleaner.

  We are sorry you didn't feel the site was dog friendly. We have no say over the site, only our cottage, but we do have many happy returning guests and their dogs. Rest assured the oven has been thoroughly cleaned. We trust your shoes have arrived back safely to you. Property Owner

  Reviewed by June3.4★Jul 2022

• "Very clean, privacy, super quiet village, lots of attractions nearby and lots of walks for dogs too."

  Definitely recommend it

  Thank you for your positive feedback. We are glad that you enjoyed the privacy, cleanliness and peace of Brook Haven. It is always appreciated when guests recommend us. Thank you Property Owner

  Reviewed by Alex5.0★Jun 2022

• "Lovely well equipped property on a quiet and peaceful site."

  You do need a car as not much in the immediate vacinity. However would recommend as a base if you want to explore. Will definitely stay here again.

  Kathryn, thank you for your comments. We definitely agree that Brook Haven is a great base for exploration of this beautiful county of Cornwall. We look forward to the opportunity of welcoming you back. Property Owner

  Reviewed by Kathryn5.0★May 2022

• "As pet friendly need to enclose a garden off and no street lighting for dark winter nights, didnt advise on site pub was closed for refurbishment, other than that the cottage had everything we required and very peaceful stay."

  Thank you for your feedback. We are glad that you enjoyed a peaceful stay and that you had everything that you required. There is outside lighting at the cottage and torches available too. The amenities detail that there is a shared lawn which I'm sure you will agree is beautifully kept by the site owner. The onsite pub was permanently closed at the beginning of the pandemic due to illness. We apologise that this was still advertised in the amenities. Property Owner

  Reviewed by Suzanne4.7★Apr 2022

• "We had a lovely break in Rosecraddoc."

  The cottage was very clean and cosy and the area is quiet and peaceful.

  Thank you for your lovely feedback. We are glad you enjoyed the peace and quiet. Property Owner

  Reviewed by Willie5.0★Dec 2021

• "This is the second time we have stayed at Brook Haven and really enjoyed our stay."

  It was great to be able to bring our 3 dogs with us. Will hopefully be back next year.

  Thank you for your lovely comments. It was lovely to have you return this year and we hope to see you again. Property Owner

  Reviewed by Denise5.0★Jun 2021

• "Beautifully clean, very cosy & comfortable."

  A real home from home!

  Thank you! Property Owner

  Reviewed by Sharon5.0★May 2021

• "This was a lovely cottage with everything we needed plus a lot of nice little touches we hadn’t expected."

  It was situated near some woodland, great for our dog’s morning walks, and if you continued after the wood you arrived at a lovely pub, The Crow’s Nest, where unbelievably not only were dogs welcome but you could order their own special dogs dinner. It was also a convenient location for traveling further afield, to Jamaica Inn, the Eden Project and some amazing beaches. We had a great week and hope to be back when possible with our children and grandchildren.

  Thank you for such a lovely review. We hope you do make it back with the extended family. Property Owner

  Reviewed by Peter4.7★Oct 2020

• "Brook Haven is a really welcoming, cosy and warm cottage and has everything needed for a relaxing break."

  The owners have obviously given a lot of thought to the comfort of their guests and cleanliness was to a very high standard. We loved the little touches they have made for accompanying pets such as towels, bowls and even a blanket. This is our fourth visit to Rosecraddoc, staying at a different bungalow each time. We found Brook Haven to be the best so far. Well done to the owners.

  Thank you so much for the lovely review. We are delighted that Brook Haven was such a hit with you! Property Owner

  Reviewed by Christine5.0★Oct 2020

• "I HAVE ALREADY FILLED IN THIS QUESTIONNAIRE 10 DAYS AGO , AND I AM STILL WAITING FOR A RESPONSE FROM YOU ."

  THE PROPERTY WAS WAS NOT UP TO STANDARD , WE ARRIVED ON THE SATURDAY AND RETURNED HOME FIRST THING TUESDAY MORNING , IT WAS THE WORST HOLIDAY WE HAVE EVER HAD , WE HAVE USED YOU IN THE PAST AND HAVE NEVER HAD ANY PROBLEMS , THIS PROPERTY WAS'NT FIT FOR PURPOSE .

  We understand with reference to your complaint about Sykes not getting in touch with you following your published comments, we can only assume that their resources in these unprecedented times are completely exhausted. We are terribly sorry to see that Brook Haven did not match your expectations. Although you state that the property was not upto standard and that it was unfit for purpose, we were not made aware during the time of your stay that you were unhappy. Many of our guests prior and following your stay have only commented on how much they enjoyed staying at Brook Haven. We have since, checked out the property from your comments and would like to assure yourself and our future guests that there are no existing or ongoing concerns with the property standards. Had you made us aware at the time of your stay that you were unhappy we would have gone above and beyond to put things right. Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards. Property Owner

  Reviewed by Stewart1.6★Sep 2020

• "Really cosy bungalow and quiet site."

  Very clean and well equipped, the owners had thought of everything. Excellent value for money. We will definitely be back.

  Reviewed by Tracy5.0★Aug 2020

• "Very nice cottage."

  Clean and quiet, very well equipped, comfortable beds. The only problem was that the fridge wasn't very cold.

  Thank you for your feedback. Had we been contacted we would have rectified this for you. We have now installed a new fridge. Hope this did not impact on your stay. Many thanks. Property Owner

  Reviewed by Sabine5.0★Aug 2020

• "Loved this place."

  The bungalow is extremely well equipped, clean and quiet. We enjoyed having a dining room for meals and board games. The owner was friendly and approachable via text, quick responses to our questions. The holiday village is extremely peaceful, nice morning walks with the dogs, lovely brook running through the area. The pub wasn’t open but other than that there is nothing else there. Perfect for a quiet retreat, we loved it. Liskeard is a short drive away and is well serviced, a large Morrison’s, Dominoes and other food outlets. I would recommend staying at Brook Haven as a base to explore Cornwall.

  Reviewed by Tess5.0★Jul 2020

• "I have never stayed in self catering cottage."

  I was very surprised of the detail made . It was hard to find though.

  Reviewed by Kymm5.0★Aug 2019

• "Good central location, clean and tidy site."

  Food in the The Village Inn on site was very good.

  Reviewed by Kim5.0★Jun 2019

• "Lovely bright Bungalow."

  Very dog friendly, nice to find somewhere that takes 3 dogs. Will certainly stay here again

  Reviewed by Denise4.7★Jun 2019

• "Property was very clean and dog friendly."

  We took our one year old Chihuahua and our 10 week old baby on their first holiday. We had everything we needed in the property. Aldi and Morrisons a short drive away close along with other towns such as Looe and Newquay

  Reviewed by Helen5.0★Oct 2018

• "The holiday home was fully equiped with everything you needed,all good quality and very comfortable."

  The holiday park Rosecraddoc was very quiet and peaceful and the Village Inn on the site immaculate.No facilities for children, just peace and quite for adults.

  Reviewed by Michael5.0★Sep 2018

• "Made a change for something you see on line to actually look the same, everything worked, and even the dog was made welcome."

  Dog welcome in village pub on site, as most pubs and restaurants , good base to see all around a 30 mile radious, not really for children. Would highly recommend.

  Reviewed by Michael5.0★Sep 2018

• "Location was very peaceful."

  Well stocked cottage. Only issue we had was being able to only use 2 devices on the internet.

  Reviewed by Pauline4.7★Aug 2018

• "The Bungalow was very well equipped and very clean."

  The scones, milk and butter left for us by the owners was a really nice touch. The site is very peaceful and in a great location to explore the surrounding area.

  Reviewed by Yvonne5.0★Jul 2018

• "Only fault was the water pressure especially in the bathroom when using the hot tap"

  Reviewed by Peter4.7★Jun 2018

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