Peacehaven

39 Customer Reviews

• "The holiday lodge was in reasonable state and the list of amenities were not specific to our lodge it was a general list provided for all the lodges, as we took our dogs with us we weren’t expecting that they weren’t allowed on the grass we had to walk them up to a near by wood to let run on long leads so we won’t be recommending this to friends or family especially if they have a dog."

  Really unsure why dogs not allowed in gardens as they are mine?? Unless you have had been told otherwise that’s why we are mega dog friendly as gardens and grass are for dogs etc Property Owner

  Reviewed by Tisa3.1★Sep 2024

• "When we found it eventually the post code from Sykes and owner were old."

  Cups were dirty with tea stains dirty pillow cases washing up bowl was greasy and arrival and departure info had different times. I think the photos of Peacehaven should be updated as they give a false impression of the property

  Thank you for sharing your thoughts about your recent stay at Peacehaven. We’re truly sorry to hear that your experience did not meet expectations. We’d like to clarify that the postcode provided was correct. Regarding the cleanliness concerns, we’re disappointed to hear about the tea stains, pillowcases, and greasy washing-up bowl. Had you contacted us during your stay, we would have been more than happy to arrange a re-clean right away. Thank you again for your feedback. We hope we can improve your experience if you choose to stay with us again. Property Owner

  Reviewed by Michael2.2★Sep 2024

• "Property was clean and comfortable, plenty of kitchen utensils so could cook without any problems."

  Lovely site, very clean. Close to pretty walks. I will definitely return

  Reviewed by Sandra5.0★Aug 2024

• "Lovely holiday home in a very nice location."

  Thank you for the thoughtful welcome gift of milk and a scrummy carrot cake. Most appreciated. The cottage is clean and well stocked and just right for a family of 4 adults. The beds are clean and comfortable, and the sofa is quite possibly the most comfortable thing I have sat/lounged on in a long time. Love that there is a tv in each room and you are able to sign into your own streaming services. The Wifi/Broadband is very fast and we had no connections problems at all. The kitchen has everything you need, including tongs! (so many places don't have tongs! pet peeve/quirk of mine) The stove was easy to use, but I was grateful for the instructions inside the cupboard door. Could do with another baking tray, but again thats a personal preference, and I managed quite well with what was there. I like that there is a washing machine and I could take clean clothes home. The only slight negative comment I have is the shower drain could be checked more regularly. It was very slow to drain so I pulled it out and it was full of slimy decaying hair and soap from previous visitors. I cleaned it and the shower drained perfectly after that. The holiday village itself is lovely, clean, tidy and very well maintained, and perfectly located to explore the surrounding area. I would highly recommend Peacehaven and would stay again if I was holidaying in that area.

  Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a lovely stay at Peacehaven and enjoyed the welcome gift of milk and carrot cake. It's great to know that you found the lodge clean, well-stocked, and perfect for your family. We're delighted that you found the beds and sofa comfortable and appreciated the TVs in each room, along with the fast and reliable WiFi. We're also glad the kitchen met your needs, including the tongs! We appreciate your feedback regarding the shower drain and apologise for the inconvenience. We'll ensure that our cleaning team checks and addresses this issue more regularly. Thank you for your kind words about the holiday village and its location. We're so pleased you would recommend Peacehaven and look forward to welcoming you back on your next holiday. Property Owner

  Reviewed by Tina5.0★Jul 2024

• "Dirty pillowcases and shabby looking duvet covers."

  The ceramic hob did not function and the pots and pans were so old and chipped we didn't use them. It was budget but that's no excuse for such neglect. We wont be visiting again...But the WiFi was Good

  We sent you a welcome pack via email to which your response was cant open it send me a letter On arrival you said the Wifi was faulty which it was not as i explained how to connect to it The electronic (Halogen) not Ceramic hob is fully functional but you couldnt work it out after looking at instructions on display, however you managed to override the heating albeit the hottest week this year to 28c and leave windows open, and after the Landlord requested you not to park on the grass you got into a heated altercation The pots and pans are in good condition, not perfect and duvets and pillow cases fully cleaned and ironed, thank you for your feedback Property Owner

  Reviewed by Bruno2.2★May 2024

• "The stay was lovely in peaceful surroundings once found."

  The property was in a good condition, although some of the fixtures and fittings needed a little tlc. Overall it was a great holiday in lovely surroundings.

  Thank you for the comments, Sykes have reached out to you for more information so that I can make any improvement where needed at the end of the season. Property Owner

  Reviewed by Anne3.8★Sep 2023

• "Well organised and superb value for money."

  The Chalet was a little tired at the end of the season, some mould here and there, a torn net curtain, no washing up liquid, little things that didn't detract from the stay. The spare bedding and other things we didn't need made the storage spaces a bit cluttered, but that didn't bother us. Overall a comfortable, peaceful, restul place. We thouroughy enjoyed our stay.

  Thank you for the feedback and for your 4/4 comfort score and for understanding it was the end of the season. Your comments will be taken on board, the curtain unfortunately was due to dog damage and replacement is already underway. We will take your comment about storage on board. Sykes have also reached out to you for more information regarding any spot of mildew you have seen so that I can get that checked and remedied straightway during our winter closure. Property Owner

  Reviewed by Kenneth Graeme4.4★Sep 2023

• "Great little bungalow, very quiet site …."

  Cleanish, (cobwebs behind tvs on walls) , tidy and very comfortable…. Issues- shower needs handle it fits on replacing as it doesn’t hold the shower head properly so you’re better off using it free hand. One bin in the whole place!….situated in the kitchen, none in bedrooms or bathroom. The microwave!!…. Aweful, rusty inside and I would no way use it!!… Patio door has piece of plastic that constantly pops out when using, easy fix but not been done! Not enamoured with the fact there’s a camera outside the front door that constantly photographs you as soon as it sees movement, I have the same camera so I know it records also!… not on photos on booking but definitely there! ( I appreciate security but not comfortable with someone reviewing my movement on holiday !) If these simple and cheap things were done then it would be perfect

  I personally visited this week and have replaced with a new Microwave also fitted new shower rail as part was missing. The toilet seat had been broken unsure when so have replaced with new one too and yes dusted behind tv missed that one and will update our cleaner thanks for feedback making it perfect for the next guest’s Property Owner

  Reviewed by Victoria3.8★Aug 2023

• "Having read the reviews for this property, we mistakenly decided to trust the owners comments that the damp issues had been fixed within the property and a new cleaner hired (plus new damp proof measures)."

  I can categorically tell you that there is an unmistakable stench of damp inside this property. It permeates every aspect of the property meaning you cannot put clothes in wardrobes, and we didn’t even allow our son to sleep in one bedroom instead deciding to give him the rear bedroom and double bed due to the smell being stronger in the front (meaning my husband and I slept in twin beds). I contacted Sykes after visiting the property, but they were worse than useless with any kind of resolution. I wouldn’t recommend visiting this property especially if you have children. We all left with heavy chests that lasted for weeks afterwards. We didn’t approach the owners during our stay as we had many activities already planned which meant we were out early and back late most days. I was also unable to see how the issue could be resolved aside from leaving and returning home as it was literally the entire building that smelt so we grinned and bared it. I will say, they clearly have updated cleaners as the surfaces were clean and there wasn’t any dirt around, just a dozen or so spiders which we didn’t mind.

  The property had a pre season Sykes visit in March and there was no damp or odour found at all. We give out two phone contact numbers pre arrival for guests and Sykes also has a dedicated helpline for guests in any of their properties who need help or advice, including an out of hours emergency phone line and also a customer account web message facility. As you have acknowledged, neither Sykes nor I were contacted at any point during your stay, until you had been checked out for several days. Sykes also then tried to contact you and asked you to call them back again to discuss further but you regrettably didn't respond. Thank you for noting that the property was clean. Property Owner

  Reviewed by Kimberley2.5★Jul 2023

• "Sadly the accommodation was not the cleanest ."

  Spiders and cobwebs in every room . Pubic hairs around the hinge on the toilet seat . Black curly hairs in the bath. Black condensation mould in the bedroom window. Musty smelling towels . Damp smell throughout the bungalow. I have emailed the owner who had replied regarding the matter .

  Thank you for your comments. We were only made aware of the cobwebs etc on the last day and I would have attended myself straight away to rectify immediately, if I had known. When I was made aware on the last day of your stay I contacted the cleaner at 07:00am to resolve, and the cleaning protocol has been addressed and the cleaning resource has been changed to ensure there are no oversights like this again. Apologies that the weather was not too good and we were finding that if any previous guests had left windows closed that condensation could build up. We have now installed a new ventilation system for the 2023 season to ensure that this doesn't happen again. Property Owner

  Reviewed by Nicola3.1★Aug 2022

• "This cottage is ideally situated for exploring east Cornwall - Looe, Polperro, Fowey, Charlestown, Cawsand and even Mevagissey."

  It’s situated on a lovely quiet site, with nice outdoor space. The big tv is great for when you return from exploring, and the wifi is excellent. The cottage is well equipped. There was an issue of cleanliness, particularly in the kitchen. I raised this with the owner and hopefully that has since been addressed. I enjoyed my stay.

  Many thanks for your feedback and that you found the cottage well equipped. I can confirm that moving forward we have changed cleaners and so the cottage should be at a high standard moving forward. Property Owner

  Reviewed by Kath4.1★Jul 2022

• "I would like to report that the shower on/off pull switch didn't work and the table lamp in the lounge didn't work."

  Also there was no clear explaination about rubish disposal,there was refuse in the weelie bin from previous and there were no black bags. Other than that the cottage was fabulous and I couldn't have asked for more. Excellent cottage on a beautiful site.

  Hi sorry you couldn’t work shower switch it is a 32 amp pull switch that takes a firm pull, if you called as per information pack I could of explained, refuse collection is on a Friday unfortunately I cant change that as it is a business Council collection hence there will always be something in the bin on changeover, written on the internal Bin is "bin Day Friday" black sacks are in the cupboard above the microwave, table lamp is switched from socket by dining table, sorry if this caused a problem but thanks for your feedback Property Owner

  Reviewed by Brenda5.0★Jul 2022

• "IT WAS NOT VERY CLEAN AT ALL YOU COULD NOT OPEN THE WINDOWS THERE WAS NO KEY FOR THEM THE WIFI WAS NOT WORKING."

  there was condensation with back on sealing

  Thank you for your comments, the condensation has now been resolved with a new ventilation system being fitted for 2023. I am sorry if you were trying to access the site wifi in error, the property does have its own private wifi network and instructions are at the property regarding which network you need to log on to. I can confirm that the windows do open. Property Owner

  Reviewed by Allan Peter3.1★Sep 2021

• "Our suspicions were raised with the overpowering smell of air freshener, this was to mask the damp smell that lingered throughout our stay."

  On inspection of the bed linen, we found stains and hairs in all the beds meaning that we had to purchase our own bed linen the following day. The carpets had not been hoovered thoroughly, they were full of dog hair and we also found a hair band full of hair next to one of the beds. There was mould on the floor of the kitchen, next to the fridge and the shower curtains were filthy. We were very disappointed with the accommodation as the pictures on the site did not represent the true picture of the place. As a consequence, we spent minimal time at the accommodation. We have evidence of all this through pictures and video. We will not recommend using this company to any of our family or friends.

  Thank you for your feedback. We do provide two contact numbers for all guests pre arrival and will help immediately if we are made aware of any concern, regrettably we were not contacted at all during your 14 night stay. We can confirm that we have changed cleaners and have installed a new ventilation system for 2023. Property Owner

  Reviewed by Gemma1.9★Aug 2021

• "Mould in every room Mouldy shower curtain Sink leaks across the floor Rug smelt so foul we had to put it in the spare room Had to wash the towels Had to buy cleaning products to clean floor with after moving rug as it smelt so foul still Had to buy Reed diffusers to help with the smell in whole property Bath only had enough hot water for 4 inches of bath water Sofa cushions stunk of dog First aid kit 11 years out of date Mop completely mouldy so couldn’t clean up without buying our own cleaning products Strange whirring noise in the master bedroom overnight We intended on putting our suitcase in the spare room but it smelt so stale we had to keep it in the lounge It’s probably been left closed up all winter as no guests due to covid and has just become a damp dingey mould breeding ground I’m pregnant and felt unsafe in the bathroom due to the mould unless I kept all window and the door wide open The fire extinguisher was last checked 2006."

  Nice big TV Comfy but small bed Comfy sofa Clean kitchen and fridge freezer

  We provide two contact numbers for guests who have any concerns and we are truly sorry that you didn't give us the opportunity at the time to assist you. The First Aid Kit was replaced as was the fire extinguisher and fire blanket. As an update, cleaner has been changed for 2023 and a ventilation system has been replaced for the 2023 season and so there should be no condensation issues for 2023. Property Owner

  Reviewed by Rebecca D J1.3★Jun 2021

• "Lovely place and well situated with some great pubs quite close."

  Only regret was that the bar/restaurant on site wasn’t open which was a shame

  Reviewed by Stephen5.0★May 2021

• "I am afraid to say that Peacehaven is the worst place we have stayed at with your company."

  It was smelly due to damp and everytime we came back from a day out the smell nearly knocked you out!. Also the same in the bedrooms,( which actually were worse). We opened the windows to try to help with the musty smell and the condensation and although it was better while the windows were open when they were shut back up again to go out it was just as bad when we came back. The mould was awful above the main bedroom window and the net curtains were also mouldy. The whole place was covered with spider webs and there was even a tissue left under the bed!! On the good side, The furnishings were good and the beds were comfy and the pans and dishes etc were good.

  Thank you for your feedback. The comments that you have left are very out of character for the cottage. We understand that the weather in the area was terrible as it was the heaviest rain in October during your stay. The owners of the cottage are always on hand to help you with any issues that may arise during your holiday and had you made them aware, they would have helped you. The only negative feedback that we have received recently is about the local pub being closed due to Covid 19 Property Owner

  Reviewed by Sharon2.2★Oct 2020

• "Beautiful location, small stream one side and woods on the other, peaceful and well kept gardens all round."

  The accommodation was lovely and was well equipped, outside was patio table and chairs, bbq (although we did not use this), even a rotary line! The best place to eat we found was the Cheesewring Inn at Minions, their menu was vast and good size portions, excellent food and excellent value for money. Yes I would definately stay at Peacehaven again.

  Reviewed by Liane4.4★Sep 2020

• "The bungalow was lovely."

  No problems at all. Our only complaint was the on site pub listed has been closed for over a year. We were told nothing to do with Covid. We couldn't find the footpath to the Crows Nest but found it was a couple of miles away anyway. So unless you're happy staying sober and driving around there is nothing there or close by. Can't fault the accommodation though, lovely place.

  Reviewed by Rachel4.1★Sep 2020

• "Great place we really enjoyed the relaxed atmosphere, the local pub The Village Inn has been shut all season, this was not disclosed to us as we may have chosen another location."

  There are no facilities for dog waste on the site unless you use the other holiday village next door, which had not been emptied for some time.

  Reviewed by Jack3.4★Sep 2020

• "Hi..."

  The site was nice and quiet which is what we wanted . It would of been nice if the bar was open onsite but wasn’t unfortunately. The bedding was a bit dated that could easily be changed to White and dressed with any colour. Unfortunately the chairs was really uncomfortable,e which didn’t help my sciatica, and could do with updating, The lodge had everything you needed but due to being a holiday letter myself I felt it unfair to add comments about other things that was out of their control if no one says anything. I hope that the owner has adressed the issue, it’s the little things that make a big difference

  Reviewed by Angela3.4★Aug 2020

• "Enjoy our holiday lovely holiday park only down fall would have appreciated being told the village Inn the pub on the park wasn't open made things little harder for food and drink had to lot off traveling."

  Reviewed by Matthew4.4★Aug 2020

• "Overall very good value and truely a "Peacehaven" Convenient to local area and beauty spots alike."

  Lighter weight Duvets would be good for the summer months and I am sorry to say the existing ones need replacing, shabby and discoloured. Fortunately we didn't need to use the BBQ as it had not been cleaned out by the previous user. However, despite the slightly negative comments, we were very pleased and had a very enjoyable week. We would come back.

  Reviewed by Harry4.1★Aug 2020

• "Peacehaven is in a lovely setting and i found central for my needs."

  The owner supplied all the things that help make your holiday tv in each room Blu-ray player and certainly i found it nice and warm. This was my second visit and if I travel this way again I would certainly consider booking again

  Reviewed by Allan5.0★Sep 2019

• "Nice sized bungalow, sadly suffering badly with damp (previous comments on being fausty) and now overkill on air fresheners to the point of twin bedroom door kept shut because the aroma was overpowering."

  Shower not working, one of the most uncomfortable sofas I have ever sat on ( maybe because it was a sofa bed ) cushions would disappear in the bed frame, dyson dirt collector catch broken and I am not sure what decade it was last emptied, tv controller could sometimes test your patience. Second year at this site but wouldn't stay here again, should have booked Streamside when I had the chance.

  Builders have now completed works at Peacehaven. All walls in the kitchen have been fully treated for damp and the source of the problem behind the washing has been rectified and a new machine is in place.New flooring is now down throughout kitchen. Property Owner

  Reviewed by Nigel3.1★Sep 2019

• "When we arrived there was a pint of milk and a packet of milk chocolate digestives waiting for us ."

  A very welcome and nice touch . Peacehaven is a nice lodge and plenty of room for 4 people and our Leonberger . The owners had everything in there that you could possibly need for human and dog. . The site was well maintained with plenty of space for us to walk our dog . The Village Inn just up the drive way was a nice place to relax and have some dinner , they are dog friendly and staff were friendly and helpful. When we walked into the lodge it smelt very musty and damp. Every room had damp in it . I am asthmatic and was having to use my inhaler every day, not something I usually have to do. The rest of my family are not but even they were suffering from the damp. The only light working in the twin room was the main light even though there were 2 wall lights and a lamp as well. The tap in the bathroom constantly dripped. We discovered that the sofa was a sofa bed which my daughter could use instead of her camp bed. The sofa had clearly not been moved for a while to be cleaned underneath as was quite dusty and dirty. She pulled out some duvets from the bedroom cupboard to sleep on as the sofa bed was quite hard, they were stained. There was old food in the cupboards, the outside rubbish bin was full, not a big issue had the rubbish been bagged, but it stank!. Bin day is Friday. As most people leave on a Saturday then I think that would be a better day to collect the rubbish. The light on the outside of the lodge on the driveway side did not work as the bulb was broken. There are streams flowing either side of the site which could explain why the lodge, and most likely every other lodge on the site, suffers from damp. A holiday is what you make of it so all in all we had a pretty good one, however, due to the damp issue we will not be going to this particular place again.

  Reviewed by Debbie4.1★Aug 2019

• "Smelt very musty and damp, attention to detail eg."

  dripping tap in sink in the bathroom, serveral lights not working and instructions to the hob. Very nice site very quiet enjoyed our holiday and is a central location'

  Reviewed by Janice4.1★Jul 2019

• "Felt they could of left instructions of how to use oven, tv etc."

  The bedroom was very small to get round at the bottom of the bed

  Reviewed by George3.8★Jul 2019

• "Agree with the previous comments regarding smell of mould."

  Overall a good holiday though and the site was well kept.

  Reviewed by Kim3.8★Jun 2019

• "Had to leave half way through my holiday due to damp and mould in bedrooms ..."

  Had to leave half way through my holiday due to damp and mould in bedrooms effecting my wife's health old food left in cupboard out of date by years, fire extinguisher aslo out of date by 9 years and would not work if required, outside rubbish bin was full had nowhere to put rubbish,

  Reviewed by Dean1.6★Jun 2019

• "It was a good holiday an ideal base for touring good walks for the dogs near the bungalow."

  The dogs settled in straight away.

  Reviewed by Ann4.7★Mar 2019

• "The bungalow is in a very nice setting furniture is comfortable and the feel is cosy."

  The welcome email from the owner is very helpful and the welcome goodies are very handy after a long journey. I did find the electric hob tricky with push buttons but i am more familiar with gas. Overall good value follow the owners driving directions once in close proximity as satnav takes you astray.

  Reviewed by Allan5.0★Sep 2018

• "Needed airing smelt musty"

  Reviewed by Daniel3.1★Jul 2018

• "The facilities were brilliant, every concievable situation catered for 10+ for ..."

  The facilities were brilliant, every concievable situation catered for 10+ for the owners One small concern which did not detract from our holiday in any way was the presence of damp in the property which the owners are probably fully aware of as the bathroom flooring is evidence of this, so when you went out for the day and on arrival there was a musty smell to the place when you opened the door I think the attention to detail from the owners is the best I have ever encountered and would definitley use again as I think their mindset appears to be to do everything they can to make sure you enjoy your holiday

  Reviewed by Kevin5.0★Jul 2018

• "Had an amazing, very needed holiday!"

  ! Very impressed with peacehaven, owner had thought of everything required to make us comfortable, we didn't want to come home, neither did our dog Marnie!! Would highly recommend and would not hesitate to book again thankyou!!!

  Reviewed by Clair5.0★Jun 2018

• "We thought it was just excellent the village was spectacular beyond our ..."

  We thought it was just excellent the village was spectacular beyond our expectations we found the beds a little to firm but that would be or only criticism the ready was spectacular

  Reviewed by Christine4.7★Apr 2018

• "The location is quite and relaxing."

  Reviewed by Ian5.0★Sep 2017

• "A little bit difficult to find."

  Better directions would be helpful.

  Reviewed by Nicholas4.6★Dec 2016

• "Very peaceful and well kept site"

  Reviewed by Julie4.8★Aug 2016

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