17 Burgh Island Causeway

21 Customer Reviews

• "This was our second holiday this year in apartment 17."

  The apartment is comfortable, well equipped, with excellent heating if needed. The views from the apartment are magnificent. We will certainly book again for next year.

  It was a pleasure to meet you on your latest visit this year and we would love for you to stay with us again next year. We totally agree with you that staying at different times of the year offers the chance to experience different aspects of the local area - one thing that never changes is the spectacular view! Property Owner

  Reviewed by Anne5.0★Oct 2024

• "A wonderful place to stay ."

  Welcome back! We are delighted to have you stay with us again and so glad you enjoyed this visit with us. We sincerely hope that you will choose us for your holiday in the future Property Owner

  Reviewed by Barbara5.0★Sep 2024

• "This is a great location for a beautiful beach."

  The view is spectacular. The flat is mostly OK-it is in need of some tlc-especially for the price.Here is the list of what needs attention; •The dishwasher isn’t working properly •The toilet roll holders are hanging off. •The side of the bath in the bigger bathroom needs fixing,as does the plug in the sink and the toilet flush. •The pilllows on the beds are very very flat and uncomfortable and there was no spare bedding or pillows available.The mattresses weren’t great either. •The washer/dryer is very hard to use as it’s crammed into a cupboard with cleaning beach stuff in front. •The flat was mostly clean on arrival but as the dishwasher isn’t working properly lots of dishes had been but away with stuck on dirt on. •We lost something under the sofa and had to move it-it was clear it hadn’t been cleaned under for a while.Also lots of cobwebs in the corners. •Communal bins in the car park were always over flowing. •Last point which isn’t to do with the actual accommodation but the “club” with the swimming pool and cafe that is attached to the flats is very unwelcoming,mostly due to the very rude older gentleman that seems to be in charge-he was very aggressive.

  Your booking was the last of this summer holiday and we are really disappointed that we fell short of your expectations. We met many of our guests over the summer who were all enjoying their time with us. We have a great team working hard to make everyone’s stay as enjoyable as possible and if they are alerted to problems they are always super responsive. Once we had seen your feedback our plumber addressed minor bathroom issues within 48 hours. If you had alerted us to this during your stay we could have resolved any matters whilst you were there - including the broken shower which was only discovered by our housekeeping team once you had left. We do however have to report that the dishwasher is working perfectly - before and after your stay. We were staying on site from the Monday to Friday of your stay and used the communal bins ourselves during this time with no problems. We are glad you enjoyed the spectacular views from the apartment and guess the proximity of the apartment to the beautiful beach was a bonus. Property Owner

  Reviewed by Chloe2.5★Aug 2024

• "A beautiful apartment , really well equipped and we can’t wait to return ."

  Its situation is perfect with glorious views .

  It’s always fabulous to hear that our repeat guests continue to enjoy the apartment, its facilities and the wonderful views. We can’t wait to welcome you back! Property Owner

  Reviewed by Barbara4.7★May 2024

• "We last stayed in apartment 17 about 9 years ago."

  We loved it then and when I saw it on the website this year I booked it again. We’d booked for family to go with us but with a baby imminent thought it best they didn’t go. It was just the two of us and it was so relaxing. The heating and bathroom towel rails were lovely and warm, it was quite a chilly week when we went there. Everything worked as it should apart from the hall radiator which I couldn’t get to come on. All in all, for a holiday apartment it is the best we have stayed in. We hope to go again in September or early October. Thank you to the owner for setting the apartment up so nicely with everything we needed.

  Thank you for taking the time to share your feedback, we really appreciate it. So wonderful to hear that you came back to visit us, I expect most things have changed in that time except the magnificent views! We are delighted to hear that everything was set up as you would like and we sincerely hope that you will bring your newly extended family to visit us in the near future. Property Owner

  Reviewed by Anne4.4★Apr 2024

• "The apartment is very spacious, well equipped with plenty of room for food storage , essential as it was a party of three adults and two growing children."

  It was easily accessible from the car park by stairs and a lift. Membership of the club, included the swimming pool and we were advised by the owner it could possibly be closed for a morning but it was open. This was important as the weather did not cooperate. All in all a lovely holiday.

  So pleased you enjoyed your family holiday. Thank you so much for taking the time to feedback your thoughts, we really appreciate it. We hope to have you visit again. Property Owner

  Reviewed by Jennifer5.0★Feb 2024

• "The apartment, which we have stayed in many times, was lovely."

  However, there were some snagging issues. There is a problem with the fridge door which falls open if the shelves on the inside of it are filled with bottles of milk etc. This is a long-standing problem that has been going on for a few years and which I have reported previously. I spoke to Nick, a maintenance man who came to carry out a repair, and he said he would report back to the owner on this as something needing doing. The telephone handset is faulty so you can hear calls come in but cannot ‘answer’ the phone to speak to the person on the other end. This is important if you have given the number as a contact number for family, friends, food deliveries etc. Be careful of the ironing board hanging on the back door of the cupboard with the washing machine in, the screws are loose and need to be refixed/could fall off. The digital weighing scales need a new battery/are unreliable. We had a maintenance problem on arrival and called the number for the maintenance man given in the information folder but had no response until we emailed Coastal Living about another problem a few days later. Both were then resolved quickly but I am not sure that the number given for the maintenance man in the information folder is right and may need to be updated. We rented numbers 17 and 19 this week and found number 19 to be much better equipped and more comfortable, with a much nicer welcome pack and very easy communications. It had lovely seaside bits and pieces, a seagull on a stick, a lighthouse and that sort of thing that gave it a lovely seaside vibe. All those seaside bits and pieces had been removed from number 17 (it used to have them) which is a bit of a shame, as they all add to the holiday feel of the place. There has been a refurbishment of number 17 in the last year. Some have commented that the beds are uncomfortable. I was concerned about this as my elderly dad was coming with us. As the owner said, people have different perceptions when it comes to based comfort. My dad’s assessment was, for those who look for comfort, the bed was adequate although certainly not as comfortable as the beds there previously. This goes for all the beds throughout the flat. There is nice new balcony furniture. As ever, the view is amazing and it is a lovely relaxing place to be. It is nice that, after a number of years of restrictions, the swimming pool and gym are backed to ordinary operating arrangements and that the changing rooms are open. It is a lovely apartment to watch the tides coming in and out. Its view is one of the best from the Burgh Island Apartments. But if you do not mind a lovely but a slightly more restricted view and are looking for more comfort etc. then it is worth considering number 19 which is also a lot cheaper.

  We totally agree with you that at Burgh Island Causeway there is an apartment to suit everyone.. it’s a wonderful place and we are so pleased you enjoyed your stay and the unbelievable views from our apartment. It’s great you were able to enjoy our new bedrooms and our new balcony furniture. We hope that everyone has a top notch experience whilst staying with us, we pride ourselves on the fact that we are responsive to every guest. We were slightly disappointed that you felt the need to call our emergency contacts for the hot water only to discover that it was working perfectly but it’s better that we were able to help. We are glad that you have found, during your stay, the apartment that suits you the best, although it is slightly disappointing that you haven’t made your comments about that apartment public so that they can benefit from the positive experience you had there. Property Owner

  Reviewed by Linda3.1★Sep 2023

• "The property is in such a fabulous location, with stunning views."

  It is a real home from home with everything you need.The use of the club is a real bonus and due to the adverse weather we experienced made all the difference as we were able to swim everyday. All the information on arrival was useful and well communicated. We had no problem with the TV at all! The property has a super balcony with lovely furniture and the bathrooms are modern and clean. However my parents shower in the twin room did need some matinence as the shower seemed a little blocked, but assume this would be a quick fix as most likely due to sand build up. All 5 of us found the beds a little uncomfortable, which was a shame, so maybe some toppers would be useful. Our bed in the family room especially felt a little lumpy. We were not dissapointed at all with our stay, it is a lovely furnished apartment and we enjoyed our time there. The ability to pop down for a beach walk and be so close to the sea will be something we will always remember.

  Thank you so much for your feedback, it is greatly appreciated and we are so pleased you enjoyed your stay. Thank you for the information on the shower in the twin room, we can confirmed that this has now been resolved. All the bedroom furniture is new this spring including the mattresses and bedding. They are good quality (all purchased from Marks & Spencer) but we appreciate that mattress types are a very personal preference. Thank you for the suggestion of mattress toppers, we will consider this going forward to allow those who wish to have a softer mattress to do so as our guests comfort is of primary importance to us. Property Owner

  Reviewed by Tracy4.4★Jul 2023

• "The apartment was lovely in terms of its location and facilities, being right above the beach and with great views all around."

  I cannot give 5 stars on any count however - the mattresses were ok-ish but not great, the flat was fairly clean but certainly not spotless, the jacuzzi was out of action, and despite asking for help twice with the TV (which we couldn’t get connected to any channels or the internet) we didn’t get a response at all. My mother (91) obviously couldn’t go out as much as the rest of us but couldnt even watch Wimbledon or anything else because the tv wasn’t working. Considering the amount we paid it was disappointing not to even be contacted when we asked for help. I would choose a different flat in future. It also wasn’t clear that we had to go down two flights of steps to get from the car to the flat and up more steps to go into the pool, despite asking Sykes about accessibility.

  Thank you so much for your feedback, we are pleased you enjoyed your stay. We are disappointed the access arrangements were not correctly explained to you, all representatives are usually very well briefed on the details of all the apartments on the site. We are not sure who you contacted regarding the television as our facilities managers are super responsive and once the next guests reported the fault to them they had the issue resolved the next day. We have tried to resolve this issue going forward by providing a step by step television guide within the property to help guests who may encounter issues. Property Owner

  Reviewed by Ken3.4★Jul 2023

• "Excellent outdoor furniture."

  We are thrilled to hear you loved our new outdoor furniture! We wanted to make sure guests are able to enjoy the outdoor space and wonderful views whatever the weather - we are delighted you were pleased with the result! Property Owner

  Reviewed by Tony5.0★Apr 2023

• "Wonderful flat, great location."

  We have stayed here before woukd suggest more towels

  Thanks so much for your feedback, we are so pleased you enjoyed our refurbished apartment, and we agree - it’s in a wonderful location! We do provide towels per person and an additional beach and/or swimming towel per person - we are sorry to hear you would have liked more towels. We have also recently replenished all our bedding and towels. We do have a washing machine and drying rack should you wish to refresh towels during your stay. Property Owner

  Reviewed by Sally4.7★Apr 2023

• "17 Burgh Island Causeway is an amazing holiday apartment with fantastic views, direct access to the beach and a leisure club with pool and gym."

  The apartment was beautifully presented and equipped to a high standard. We very much enjoyed out stay and would love to return.

  We are delighted you enjoyed your stay with us and thank you for your feedback. We’d love to host you again and hope you are able to revisit us soon! Property Owner

  Reviewed by Birgit5.0★Mar 2023

• "Comfortable and well-equipped property."

  As last year, could not get TV in main room to operate - please provide clear simple instructions. Mattress on bed in main bedroom is a bit saggy.

  Thanks for your feedback and pleased to hear you enjoyed your visit again. We’ll revisit the television instructions and try to make them clearer. We are mid-way through a complete refurbishment of the bedrooms - we hope that you will return to let us know what you think of the upgrade! Property Owner

  Reviewed by Stephen4.4★Nov 2022

• "A soft close loo seat in the twin room would be nice, and some thicker duvets."

  We loved it and have booked already for next year A discount for returning guests would be great!!

  Thanks for the feedback and so glad to hear you have rebooked to visit us next year! We look forward to hosting you and we are mid-way through a complete refurbishment of the bedrooms so please let us know what you think! Property Owner

  Reviewed by Serena4.7★Nov 2022

• "Could do with re painting, lukin worn and weary,poss change sofa, luks old and ..."

  Could do with re painting, lukin worn and weary,poss change sofa, luks old and colour of it luks mucky, but comfy, glass to windows and glass screen to balcony are mucky , need cleaning on regular basis but a very spacious accommodation, comfy beds, nice and warm and fab views

  We are so pleased you enjoyed the wonderful views. It is a constant battle to keep the glass balconies clean due to the sea breeze and salt water, we will keep trying! We have replaced all the balcony furniture as part of a big refurbishment - we hope that this will provide even more comfort to enjoy the fabulous outside space of the property! Property Owner

  Reviewed by Andrew3.8★Oct 2022

• "Felt decoration & furniture very worn, fridge not closing properly & leaking water, BBQ removed but hosing from gas tank left on decking, not very clean with +++ sand present everywhere in flat."

  As always location amazing & cafe & pool facilities very welcome.

  Thanks for your feedback. Due to overwhelming rental demand over the past 2 years the interior of the apartment has taken an unprecedented level of wear and tear due to its constant use. We have an extensive upgrade to the interior and the balcony area scheduled. We are disappointed that you did not find the apartment as clean as you would have liked and will take this up with our cleaning team. If you had contacted us to let us know during your stay we would certainly have ensured that the cleaning was updated to rectify any issues. Property Owner

  Reviewed by Dagny3.1★Aug 2022

• "Absolutely wonderful property - beautiful location with such fantastic views."

  The apartment was well equipped for all our needs and more. We loved spending our holiday here and will have many happy memories of sitting on the balcony looking across at Burgh Island and out to sea!

  Delighted to hear that you all enjoyed your time here at Burgh Island Causeway despite the stormy weather at the start of your stay! We hope to welcome you back soon Property Owner

  Reviewed by Clare5.0★Feb 2022

• "Lovely views."

  17 Burgh Island Causeway is in a wonderful location with fantastic views. The apartment is spacious and well equipped and comfortable. However, this was by far the most expensive property we have stayed in compared to similarly sized and located apartments at similar times of the year (not high season). Therefore, I was expecting a high level of quality of furnishings and presentation, which I didn't think was offered. For example, the balcony furniture was quite old and had definitely seen better days, as had the mattress in the master bedroom, which sagged on both sides. The cleaniness was less than perfect - crumbs in one of the cupboards, dust on the sockets & behind the bed for example. The towels smelled as though they had only been refreshed and were quite musty after only one use. I rewashed them at 90'C, then they were OK. This property was a third more expensive than the other properties, and so I had higher expectations. I wouldn't stay again as the property didn't feel value for money to me, despite the location.

  Reviewed by Alison3.4★Sep 2021

• "We really enjoyed our stay and the people at the on-site restaurant are lovely."

  The views were wonderful and the beach was a lot of fun. Neither TV worked in the bedrooms and there was a cracked glass and broken freezer tray on arrival which we were not sure had been noted. WiFi is also very slow if you need to log on at all. We would have loved to book again but were very saddened to see that next years price for the same week has almost trebled. This has put us off using Skyes Cottages again because we feel it is exploitive to increase staycation prices quite so hugely. As a family we save all year for a holiday and it makes places like this unaffordable. The flat is set up with a single bed inside the double bedroom so it suggests the accommodation is aimed at a family. It was such a shame not to be able to rebook.

  We are delighted you enjoyed your holiday and were able to take advantage of all the wonderful on-site facilities. The apartment certainly works well for families of all ages from grandparents to toddlers. Thank you for letting us know about the cracked drinking glass, our cleaning team have had many additional tasks and protocol to follow this year and therefore in this instance the item was not spotted. We are aware that the compartment door to the freezer ice tray has been broken and we are working to source a replacement. This does not affect the operation of the freezer. We were surprised to hear that neither bedroom televisions were working and will certainly look into this as a priority. If you had made us aware of this by contacting the maintenance number left for you in the apartment we would certainly have looked into this for you during your stay. Property Owner

  Reviewed by Emma4.4★Aug 2021

• "What an amazing apartment."

  Everything of a really high standard. The views are stunning and the location right on the south west coastal path means you can step out and walk & leave the car parked up. Having the clubhouse in the complex was a real bonus with the food served of an excellent quality.

  Reviewed by Katie5.0★Dec 2020

• "Hi, we have stayed at the apartments many times so knew what to expect."

  One of the main reasons we pay a bit extra for an apartment at Bigbury is for the swimming pool however we arrived and were told it was shut. I really feel this is something we should have been told at the time of booking or at some point in the many, many emails I received before arrival.

  Reviewed by Sarah3.4★Oct 2020

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