Church View

9 Customer Reviews

• "There was no communication beforehand about where the parking permit would be."

  It would help to just mention that it's in the accommodation on arrival. It was a right faff parking, collecting the keys, driving to accommodation, trying to park, getting the door open – and making sure it was the right one – and getting into the property through the lobby and up the metal stairs. Your W3W on the email was wrong. Had we known about the faff getting in, going through the lobby, through the bin area and up steps to the place, we wouldn't have booked. Why not have a keysafe nearby? The stairs were deadly and my mother and child had to go down on their bottoms! It does mention quirky stairs on listing but it doesn't give the impression of just how bad they are! Would definitely not have booked if had known. Only suitable for fit adults who don't drink alcohol. There's not enough seating for four people in the living space either, the WiFi code in the book was wrong and the TV requires an engineering degree to work. We stripped the beds but completely forgot to take the rubbish out (sorry), we did take the recycling home with us though. Hopefully that was ok but when you're paying £200 a night you don't expect to be a housekeeper too. We did leave it tidy as that is normal but I object to working on holiday – stripping the beds and emptying all the bins. There are a lot of rules here and I suspect it's the impact of AirBnB (who I don't use). We were staying two nights, checking in on Sunday evening, and the accommodation info said I had to take the bins out for collection on the Monday morning. So I got up at 6am to do this as I presume you can't leave them overnight but I could not find them at all as all the bins outside were for the restaurant. There was a locked shed but otherwise I presumed that because of the dates of our stay, the cleaners would have dealt with the waste on changeover so I gave up and went back to bed. I would have phoned the office but they're only open in office hours obviously so no point. Had no contact from LBH during our stay. Oh and finally, the light in the entrance had gone and it was roasting hot. We turned the radiators off but there must be an override as it made absolutely no difference so we just had to open the windows and let all the heat out. Bonkers! Overall, great location, it was clean, but really disappointing stay and wouldn't come again.

  Reviewed by India3.4★Oct 2024

• "Great value."

  Enjoyed stay. Great welcome pack. Very happy generally. Fab location. Lights a bit problematic in evening. Entry dark and no light working from top of stairs and also entry to flat. Would also be good to have light that is motion activated outside. Bit dark for 80+ year old.

  Sorry the lights in the lobby and top of the stairs had developed an issue but were subsequently fixed and the outside lighting is motion sensitive Property Owner

  Reviewed by Gayle4.4★Jul 2024

• "Firstly, it was a nightmare finding the apartment even though we were trying to follow the direction."

  There were two fish restaurants with similar names and this property was located inside one of the restaurants in a very narrow side street. This made parking and taking our luggage out of the car near the property a nightmare. The parking provided was up a very steep hill and inconvenient to carry our luggage. The approach to the apartment through the restaurant created a very poor impression as it was dirty and smelly. Greater effort should be made to keep the place clean and up to hygiene standards. The inside of the apartment living room was very poorly furnished with a very worn out ragged looking sofa and a dirty reclining chair.

  We are sorry you had difficulties finding the property and are not aware of any previous problems in this regard as we do advise the address, postal code and What3Words reference within the travel instructions, and advise that there is no on street parking. We are also sorry you were disappointed by the yard which isn’t part of the flat. The property details do explain that the apartment is located above a restaurant, so inevitably there can be some commercial impact. The apartments' central location offers convenient access to local shops and restaurants. The owner was actually at the flat just before yourself and does accept the lounge furnishings have started to look tired, and will be addressing this over the winter but hope that overall you were still able to enjoy your break. The Lyme Bay Team Property Owner

  Reviewed by Shehryar1.9★Sep 2023

• "Entrance and courtyard filthy,washing machine not working."

  Church View cottage clean, Sofa very uncomfortable and shabby, cottage well equipped but looking tired. Great location.

  We are sorry to hear that you experienced some issues upon arrival. We would have attended to the issue with the washing machine if advised your stay. We will make the owner aware of the issue with the presentation of the shared entrance with the restaurant. We hope you enjoyed your time in Lyme Regis. The Lyme Bay Team Property Owner

  Reviewed by Christopher3.8★Sep 2023

• "The entrance courtyard could certainly be cleaned up as initial impression was very poor."

  Even though we stayed when the restaurant wasnt open the smell of cooking fats etc was strong all week. The garden was neglected and no idea where the shared washing machine was as all outside sheds and cupboards were padlocked. The position is ideal for access to the town and is the area we prefer to stay.

  Thank you for making us aware of the issue of not being able to locate the washing machine, we will look at making our instructions clearer for guests. The apartment does not have access to the garden. We do advertise the apartment as being above a restaurant. The apartment is located centrally for access to the beaches and the many local restaurants and shops within the town. The Lyme Bay Team Property Owner

  Reviewed by Karen3.8★Jul 2023

• "Really nice flat."

  Quiet and close to the beach. Would definitely stay again.

  Reviewed by Susan5.0★Oct 2022

• "Very clean and comfortable appartment and had a very enjoyable week"

  Reviewed by David3.8★Jul 2022

• "I haven’t had my deposit back yet because Sykes said they need my bank details ..."

  I haven’t had my deposit back yet because Sykes said they need my bank details but you already have them I didn’t want to put them on line

  Reviewed by Shirley4.1★Jun 2022

• "The property is fine but the customer services as provided by now Sykes Cottages are appalling."

  It took a visit to the office + 3 phone calls to obtain the refund of the security deposit and then I still had to spend additional time setting up an online account that I don't wish to have.

  Reviewed by Edith3.8★May 2022

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