High Trees

30 Customer Reviews

• "Lovely property, spotlessly clean, comfortable beds."

  Nice conservatory. Good position, flat walk to town, although they had to close part due to footpath breaking away after very high winds and rain. We appreciated there were steps to property but not aware it was such a small lane, which meant blocking it whilst unloading car, before putting it in garage.

  Reviewed by Pat5.0★Sep 2024

• "Fantastic location- easy walk to the beach with our children, and it’s a very charming route by the river."

  The house was very comfortable and well equipped and we appreciated all the games. There’s loads to do in Lyme Regis - we had a fantastic holiday.

  We’re glad you had a super time and hope you will visit again. Property Owner

  Reviewed by Martha5.0★Aug 2024

• "High Trees provided everything we needed for a relaxing break."

  The off street parking and level walk into town were a real bonus and the location was beautifully green and peaceful. The bungalow was light, clean and comfortable with outside space and the welcome pack was very generous. We would certainly stay here again.

  Reviewed by Anita5.0★Aug 2024

• "High Trees is a comfortable cottage in a nice, quiet location within easy reach of the centre of Lyme Regis."

  It was a great place to stay with a dog, as it's right on a pleasant footpath, which takes you into town or to Uplyme. It's also the same end of town as Church Cliff Beach, which is dog friendly. The kitchen had all the usual essentials. The kids appreciated the spare body board and crabbing kit. My only real gripe was the lack of recycling facilities.

  Reviewed by Claire5.0★Jul 2024

• "Super location,however instructions on how to open the garage would have been appreciated as we and others we asked to help agreed it was not easy."

  Lovely holiday bungalow, a super welcome gift which was a lovely surprise. The beds are wonderful, I tried to see what they were as I would like to have the mattress for one at home, but couldn't see any labels, sadly. Comfort wise there ,full marks, slept like logs. It was clean and adequately equipped, a normal grater and omelette pan would have been appreciated. Unfortunately, a few things need attention, the patio sliding doors were hard to use, a strong person has to move them. The garden really does need some TLC, plants were growing over the steps, a lot of weeds , it just looks so neglected,which is such a pity as there are some lovely plants. The lounge did smell of dog, but we opened the window and didn't use the room,which was fine , we are very grateful dogs are allowed. Great pity,Lymebay Holidays are so hard to contact, they give out a phone number,but a recorded message tells you the number is no longer available ! We don't expect to email on a Sunday to ask about opening a garage door.They are slow to respond too even by email.

  We are glad you thought the bungalow was lovely and slept well. Sorry to hear you had difficulties with the garage door. We have never thought to give instructions as it is a standard up and over door where you just turn the key and the handle and push the top of the door. Our gardener let us down and we did the garden ourselves the day you left. Fortunately we now have a new gardener. We will get someone to look at the patio door. The grater has a tub attached to catch the food but it is easy to take off and use as a conventional grater if you prefer. We pride ourselves on a well equipped kitchen as we often use it ourselves. We have 2 heavyweight good quality frying pans. We are concerned that you had difficulties contacting Lyme Bay and that you felt the lounge smelled. We have asked Lyme Bay to respond on that because as our agent they are on hand to deal with day to day issues. Thank you for your review. We are disappointed to see that you had technical issues contacting us during your stay. I can see that you tried contacting us on a Sunday, which is our day where the office is closed, but the number that I can see you were given, should have worked and should have been connected to our out of hours line. I apologise for the technical difficulty that happened and I do hope you are willing to come back in the future. Property Owner

  Reviewed by John4.4★Jun 2024

• "Fantastic holiday in a wonderful location by the river and only a short, flat walk to the sea front and town."

  The garage parking was excellent and the car must have been content because it didn’t come back out all week. The correspondence with the Lyme Bay Holiday team was first class so a big thank you from us and our dog for a very memorable holiday.

  Reviewed by Lloyd4.7★Jun 2024

• "We enjoyed our short stay at High Trees, a comfortable bungalow, situated in a perfect location for a short picturesque walk into Lyme Regis or up-river to UpLyme."

  We really appreciated the garage for the car, a real bonus! The small garden back and front could do with a makeover but that doesn’t detract from the overall experience. We would certainly rebook High Trees again when visiting lovely Lyme Regis.

  Reviewed by Trevor5.0★Jun 2024

• "Good Morning Just to confirm my wife and I had a great holiday at High Trees, the bungalow and facilities were excellent."

  One very minor point, a throw used on the bed had cleary been used as some sort of blanket for the dog of the previous owner and smelt of damp dogs, we put it in a cupboard, we have a dog for which we took its own bed. May just be worth checking on cleaning schedule. Everything else was emaculate. Again would highly recommend. Roger

  Thank you for your comments. We’re glad you had a lovely holiday. We will remind the cleaners to check the throws but if there are any issues during your stay please contact Lyme Bay as they are on hand to sort everything. Property Owner

  Reviewed by Sonia5.0★May 2024

• "Lovely place to stay clean everything you need perfect location."

  ..will be staying there again

  Reviewed by Michael5.0★Nov 2023

• "A well located and appointed bungalow."

  Ideally situated for either countryside walks or Lyme Regis seafront. We had a lovely short break with our dog, Lola not using the car from arrival to departure.

  Reviewed by Alun5.0★Oct 2023

• "The property is in an excellent location so you can easily walk into Lyme Regis but also quiet too and you can easily get put to go to other places if you want."

  A good range of facilities. Nice outdoor areas available too. Overall a great choice if you want to visit the area

  Reviewed by Paul4.1★Aug 2023

• "This is a rather late review as completely forgot to write."

  Better late than never. Absolutely adored this beautiful beach style bungalow. Mind blown at how large, light and spacious it seemed. Nice and clean and easy to keep clean, adored every part and made great use of the mini conservatory

  We are glad you had a lovely holiday at High Trees and hope you come again. Property Owner

  Reviewed by Dorothy Rose5.0★Jul 2023

• "Lovely property, comfortable and clean."

  Pretty and easy walk into town along the river path. Really enjoyed a relaxing stay. Thank you

  We’re glad you had a good holiday. We are really lucky with the location because it’s so easy to walk to the front but so quiet by the river. Property Owner

  Reviewed by Nicola5.0★Jul 2023

• "We were very disappointed to receive an email on the first morning of our holiday (email not seen till arrived) that the next door neighbour was having solar panels fitted."

  On contacting LBH (phone) we were advised that these works would only take about half a day. This proved to be inaccurate. The scaffolding was taken down on about the Monday, workers then reappeared on Weds afternoon and had a half day getting the property ready for the solar panels, they then returned on the Thurs morning and were still there at 2.30 when we decided to vacate the property and go home. We were obviously misinformed about the length and the times of the works and the drilling etc had an impact on our enjoyment of the property. I would also add that I was not impressed that I had to ring LBH to ask questions regarding the works as I could not respond to their email advising of the issues. Also, having spoken to someone (Mia I think) at LBH I was promised a call back on my mobile phone within 30 mins which never happened, however, on returning home there was a phone message on my landline, not much use as I was obvioulsy not at home. I did infact notice a message on my LBH account which I was unable to respond to and could not be bothered to ring again. I think that LBH need to change the way they expect clients to liaise with them, firstly by allowing emails from them to be replied to. Also, by allowing messages on the LBH account to be responded to. It almost seems that you do not want to deal with issues and therefore make it has inconvenient as possible for holiday makers to raise issues.

  Firstly we are pleased to advise that the solar panel installation work was completed on Thursday afternoon so there will not be any disruption to any future bookings. The property owner liaised with the owner next door to keep us informed of the schedule of works, and we did relay this information to you as soon as we could. Unfortunately there was no mobile phone number on your booking so we could only leave a message on your landline and via email. We always want to be honest with guests in these situations, and try our best to keep people informed, given the information provided from third parties. We sincerely apologise if you feel that we didn't keep you appropriately informed on this occasion. We hope that you enjoyed your stay in Lyme and had the opportunity to enjoy the beaches and surrounding countryside during a period of the recent sunny weather. The Lyme Bay Team Property Owner

  Reviewed by Susan3.8★Jun 2023

• "The property is just lovely."

  So bright and clean and well furnished. The only things missing are an ice cube tray and possibly an electric fan but we did visit at a particularly hot time so realise that it wouldn't always be necessary. Parking was a bit difficult but only because other people had parked outside their garages or down by the wall which made it hard for us who were trying to use the garage as instructed. Welcome pack is really lovely and so generous. We would definitely come back and would recommend to our friends and family.

  We’re glad you enjoyed it and you had great weather. There should have been an ice cube tray there but we have put another one in. Property Owner

  Reviewed by Jacqueline4.4★Jun 2023

• "The accommodation was really clean, comfortable and in a great location."

  Lovely walk along the river to get down to the mill and seafront. The only downside was it smelt quite strongly of dogs in the living room and hallway but luckily not in the bedrooms. Overall it was a great stay and I would recommend!

  We're pleased to hear that you have a lovely holiday. The property does accept pets and is cleaned after each booking, so we will ask our Housekeeping Team to attend and look into your comments. The Lyme Bay Team Property Owner

  Reviewed by Jessica5.0★Jun 2023

• "The bungalow is very comfortable with everything we needed and having the garage for parking was a bonus (no issue fitting a Mercedes C Class estate in)."

  The welcome bag was a lovely touch, along with the dvd's which kept our son happy in the mornings while waiting to hit the beach. We would look to book again if staying in Lyme Regis.

  We’re glad you had a great stay and hope you visit again. Thank you for your feedback as it is really useful for other guests. Property Owner

  Reviewed by Andy5.0★May 2023

• "A very enjoyable stay."

  Lovely walks our dog was very happy here. Shame about the hose pipe! Thanks for the welcome bag.

  Reviewed by Brian3.1★Apr 2023

• "Beautiful setting, very peacefully but easy walk to the centre of town."

  Lovely being by the river we saw lots of birds and even a deer in the woods opposite. The house was very cosy great for our family stay. Would definitely go back again.

  We are so pleased you had a lovely time and hope to see you again. Property Owner

  Reviewed by Sophie4.4★Apr 2023

• "We have had a lovely week, thank you."

  The house is clean and very comfortable. Lovely location to the town centre and the beach. We will visit again.

  MartinApr 2023

• "A very enjoyable stay."

  Lovely walks, our dog was very happy here. Thanks for the welcome bag.

  JulieApr 2023

• "We had a lovely time in Lyme Regis."

  Our dog loved the long walks that were available. We saw some fossils and we loved the beach. Thank you for a great holiday and a great bungalow.

  Apr 2023

• "Enjoyed our stay here very much."

  The bungalow was just right and the walk into town very nice!

  Apr 2023

• "Maybe some blinds in the kitchen to make it darker in the morning for the dog."

  Reviewed by Melanie5.0★Mar 2023

• "The only negative was the patio and steps from the property which were a little ..."

  The only negative was the patio and steps from the property which were a little precarious as well as having moss on them which made them slippery in the rain

  Thank you for telling us about the moss. The mild weather seems to have allowed it to grow. We will clear it off as soon as we can. Property Owner

  Reviewed by Karen5.0★Nov 2022

• "Very enjoyable stay at High Trees."

  The bungalow is spotless and has everything to make it a home from home. Lovely safe walks from the front door. Fantastic peaceful location. Welcome pack very much appreciated. Even though it is November and we had some heavy rain, we also had periods of sunshine when we could get out and enjoy the beauty of the area. Loved watching the birds in the garden too! Thank you again.

  MalvernNov 2022

• "A lovely cottage getaway in the beautiful Lyme Regis."

  The setting with the stream and the trees was beautiful and quiet, with a really easy walk down to the sea front. Cottage was well equipped and decorated - felt very comfortable and relaxing. We appreciated the use of the garage and the welcome parcel filled with local treats. Would absolutely stay again!

  We are glad you enjoyed your stay and hope you come again Property Owner

  Reviewed by Abigail5.0★Oct 2022

• "This is our 2nd trip back to High Trees, both time bungalow is well equipped and ..."

  This is our 2nd trip back to High Trees, both time bungalow is well equipped and cleaned to the highest standard, highly recommend, already booked this bungalow for next year, great location, very quite and easy walk into Lyme Regis

  Reviewed by Roy5.0★Sep 2022

• "We had a lovely stay at High Trees cottage bungalow."

  A perfect, tranquil location within easy walking distance to the beach and all shops/attractions - 13 min walk max down the flat river Lim walk. Lyme Regis is lovely, and having a cottage so close meant we didn’t need the car at all. Facilities wise there are only 2 minor gripes. The garage is really tight for our VW Tiguan - a nervy park indeed The shower could do with upgrading as it is small and needs proper fixing and a better shower curtain setup Those aside we would highly recommend High Trees as a perfect place to visit Lyme Regis

  We’re glad you enjoyed your stay. Garage parking is a real plus in Lyme. We fit a Qashqai easily. If you’re worried, the measurements of the garage are online. Thank you for flagging up the issue with the shower. Maintenance have resolved it. Property Owner

  Reviewed by William4.7★Jul 2022

• "Lovely bungalow, found the sofas a little uncomfortable but overall well equipped and spotlessly clean."

  Would certainly stay again.

  We’re sorry you found the sofas a little uncomfortable. They are Ercol sofas so good quality. There is also a high back armchair which offers a different seated position. Property Owner

  Reviewed by Margaret4.7★Jun 2022

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