Number 10 The Penthouse

17 Customer Reviews

• "A beautiful apartment in a lovely location with close local amenities."

  Very kind and accommodating property owners. We will definitely be returning in the future! X The Welch Family

  What a fab review and we look forward to having you stay again! If you could publish this so people could see that would be wonderful , if you feel comfortable that is Kind regards The Cook family Property Owner

  Reviewed by Jen5.0★Oct 2024

• "Fantastic property!"

  From the moment we entered the property we were impressed with its size and look. Its a very comfortable property, offering lots of home comforts and conveniences. The roof terrace and balconies are fantastic with a view of the sea from the roof. The 2 visitor parking spaces were often taken but there was always room in the road or the underground parking (which has enough room for 2 cars 1 in front of the other), although the underground parking can be tight to get into if there is another car in the other properties space. The property is 10-15 min walk to the seafront, conveniently located close to a pub. Would definitely stay here again!

  Ross that’s very high praise indeed! So glad that the flat provided everything you wanted ! Would it be possible for you to publish this lovely feedback for others to see? Thanks so much Bonny Property Owner

  Reviewed by Ross5.0★Oct 2024

• "Lovely apartment with outstanding views from the roof terrace."

  Warm comfortable and light in a quiet area. Close to the beach and many beautiful walks in the area. Obtaining key from town centre can be a challenge on a busy Saturday. Would definitely visit again.

  What lovely feedback and comments. We are aware that getting to the key safe can be difficult when the town is busy and are trying to find another place to put it. Thanks again Cook family Property Owner

  Reviewed by Linda5.0★Sep 2024

• "Very comfortable and clean everything that you would need lovely to have a choice of balcony to sit out of a evening nice walk into town plenty of things to do in swanage and around very nice holiday."

  Heather from Somerset.

  Reviewed by Heather5.0★Sep 2024

• "This apartment is absolutely stunning, with lovely views from the roof terrace."

  It has everything you need to have the most comfortable stay and the best beds we have ever stayed in they are so comfy. I don't have any negative comments. There is more than enough equipment in the kitchen to make delicious meals. Plenty to do in the apartment if the weather isn't good. Communication from the owner is fantastic. I am sure we will stay again.

  Oh Deborah, you are spoiling us with your wonderful review. We do hope you stay with us again, and I am so pleased you made the most of your stay...even though the weather wasn't great. Many thanks Bonny Property Owner

  Reviewed by Deborah5.0★Aug 2024

• "Amazing property to stay in."

  So comfortable and clean and also fantastic outdoor space. We have been coming to Swanage for years and have stayed in this property a few years ago. We loved the updates that have been added - one of the best places we have stayed in

  What a wonderful review! We bought the property a year ago and it's lovely that you have noticed all we have done. Hope the penthouse gets to see you again ! Thanks again Property Owner

  Reviewed by Val5.0★Jul 2024

• "A very comfortable apartment, we were grateful for a quick response over a flickering light, that caused problems to one of our party."

  Reviewed by Margaret5.0★May 2024

• "It was a great set up for a family with two young children and very comfortable and spacious."

  We were appreciative of the games stored at apartment, the single bed in the room with the double came in helpful plus the bath and open living / dining space which could be closed off once the children asleep in the bedroom. We were delighted that it was all on one floor and so easy for us. It felt very safe and well stocked in kitchen/bathroom. It was relatively quiet so we used the external parking space which can be a bit of a tight squeeze but very handy. It’s a very good base to explore the area with decent comfort levels and great location. Good comms with owner.

  Thank-you for your lovely comments and feedback, It's very appreciated Property Owner

  Reviewed by Donna5.0★Mar 2024

• "This is an excellent base for your holiday in Swanage."

  It is well located close to the sea and 10 minutes walk along the prom to the vibrant town centre. The apartment was very well equipped and clean. As walkers, we were able to enjoy excellent walks to Corfe, Studland, Durlston Country Park and Dancing Ledge, directly from the apartment and only drove locally twice to expand our range. The only slight issue is that the apartment icsn get warm at night and you may need the fans which are provided, to keep cool. The welcome gifts were also much appreciated! Thanks for a great week!

  Thank you for your feedback. It may be that we need to adjust the temperature controls on the individual wall thermostats, actually turn them off. the trouble is that the climate keeps swinging between highs and lows so difficult to predict. We will also make the summer duvets available to guests as well. Thank you for sharing. Property Owner

  Reviewed by Allan4.4★Mar 2024

• "This is an amazing apartment conveniently located for the town, walks along the coast and buses to town and Poole."

  The apartment was really comfortable and very well equipped and given that we were staying for Christmas we had everything to cater for Christmas lunch. The owners were incredibly helpful when we wanted to extend our stay and very caring to make sure that everything was fine with the apartment. I would highly recommend this apartment.

  What a wonderful review to start the new year! Thank-you so much for your generous feedback. We are so happy that you enjoyed the flat and all that swanage and local area has to offer. Hopefully we will see you again. The Cook family . Property Owner

  Reviewed by Sheila5.0★Dec 2023

• "The accommodation was excellent with great attention to our comfort, we really appreciated these efforts."

  Equipment and facilities were absolutely superb with plenty of dishes, glasses, pans and utensils. There were some maintenance issues which I'd be happy to take up with the owner but overall a top level flat which we'd happily recommend to other visitors.

  Many thanks for your very positive overview of your stay in our flat. However we are concerned that there were some maintenance issues that you experienced and would wish to explore this with you, as we do have access to local service engineers and maintenance staff who could have responded during your stay. Fortunately it would appear from your feedback it did not impact too greatly on your overall comfort... With your permission we will make contact with you via the Sykes visitor contacts details.. Many thanks The Cook family Property Owner

  Reviewed by Richard4.7★Nov 2023

• "The instructions for collecting and returning the keys were very good, and we had no problem locating them."

  Parking facilities were good. The property was spotlessly clean with excellent facilities. It was warm and welcoming, especially as we were stuck inside for nearly two days due to Storm Ciaran. The beds were clean and comfortable, with plenty of towels supplied. We were spoiled for choice with bedrooms and bathrooms. The kitchen was well stocked with crockery, cutlery etc and the microwave and oven were very clean. There are lovely views all round from the verandas. We would come back again, probably at a different time in the season, as most restaurants were closing down. We were looking to book a table for my 60th birthday (Chinese or Indian) on 31st October, but nothing was available locally or within walking distance. Be prepared for a drive, which my partner and I didn’t want to do as we both wanted a drink to celebrate. Nevertheless, we had everything we needed for a restful break. Thank you.

  Thanks you so much for the lovely feedback. I am so glad that you made the most of your stay even though the storm might have ruined it. It's such a shame that you weren't able to see what swanage and nearby has to offer. With regards to places to eat... The storm would have affected closures of local businesses, but Just round the corner is the Grand hotel who do good bistro menu, also Swanage taxis just opposite flat. The Bankes Arms Studland good. The pubs all do good food all year round. I will add these details to our welcome pack for future guests. Thanks again for the glowing review and we as a family hope you visit us again. kind regards The Cook family Property Owner

  Reviewed by Paul5.0★Oct 2023

• "We throughly enjoyed our stay at this comfortable and well-appointed apartment."

  We particularly appreciated its position with just a five minute walk down to the beach and within easy reach of the shops. Swanage is a great place to visit: safe sandy beach; coastal walks and plenty of places to visit. We had a great week. Thank you.

  Thank-you for your wonderful feedback! We as a family are so happy you had such a lovely time in swanage and our flat. all the best. The Cook family Property Owner

  Reviewed by Michael5.0★Sep 2023

• "This is a fantastic property."

  Large spacious rooms. 2 lovely balconies, one for each bedroom; plus a large roof terrace with stunning views of the Purbeck hills. Everything was equipped and decorated to a high standard. Fantastic value for money too.

  We are delighted that your stay in the apartment was such a positive experience, thank you so much for your glowing feedback, it means a lot. Property Owner

  Reviewed by Stephen5.0★Sep 2023

• "A beautiful luxury apartment well furnished and equipped."

  The balconies are a lovely extra although we did not use them much but that was due to the weather. Our only concern was that although the weather was never hot, the flat was always rather warm and uncomfortably warm during the night and we wonder if the MVHR system needs to be adjusted to correct this. We opened windows and patio doors when in the flat during the day, but were not happy with having patio doors open all night.

  Thank you for your comments which are important to us. We are glad that you rated the flat highly but appreciate that you found it rather warm at night. It is a shame that the weather was so bad during your stay so that you could not take advantage of the balconies to the bedrooms and or the upper balcony on the top floor. We would advise that the French door can be left open as much as possible to dissipate any heat build up. The MVHR system is set to summer but in the light of your comments we will organise a visit from an engineer to further check the system is operating correctly. In the meantime all the room thermostats can be turned off. Property Owner

  Reviewed by Frederick5.0★Jul 2023

• "The penthouse was absolutely gorgeous with balcony views in both bedrooms and a roof top terrace, beds were extremely comfortable and everything was clean to a high standard."

  All amenities were provided and as a base into Swanage it was ideal for walking into town. Would highly recommend staying here The only downside was the Syke Cottages Agency, giving inaccurate information, not calling back when they said they would and not seemingly bothered to keep customers, hence the 9 instead of 10.

  We are saddened by your negative experience with Sykes at the time of your booking, initially there was confusion over both the description and the location of the key collection. We bought this to the attention of Sykes and voiced your justified complaint. The situation was rectified in time for your visit., and we are delighted that you then were able to enjoy your holiday. Many thanks for your lovely comments about the apartment, we really appreciate them The Cook family Property Owner

  Reviewed by Donna4.4★Jul 2023

• "This is an amazing place to stay."

  There's a lift to the apartment which is great for suitcases. The views are incredible with so many windows and three balconies. The kitchen is well equipped and the seating is comfy and so are the beds. We enjoyed a walk to Old Harry Rocks via the footpath and treated ourselves to a stream train to Corfe Castle. Always wonderful to walk along the sea front. Such a lovely place to be.

  Love your feedback Pam, We as a family are so happy your stay was so special and glad you were such a happy 1st guest ! Hope you stay again Bonny (Cook family) Property Owner

  Reviewed by Pam5.0★Jul 2023

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