Mayflower

34 Customer Reviews

• "Mayflower Flat 1 is a lovely holiday accommodation."

  It is a decent sized 2 bed flat, had everything we needed, was very comfortable, and warm. It has a private parking space, plus we could also use the one next to it, and it's within 5 minutes walk into Swanage centre. A proper home from home.

  Reviewed by Phil5.0★Sep 2024

• "Excellent location Awkward keysafe position Problematic lock to flat door - helpful explanatory instructions in info notes would be extremely useful ( we got locked in!"

  ) Freezer completely iced up

  Reviewed by Ann3.8★Sep 2024

• "Great position for the town and beach and have stayed here 2 yrs ago ."

  The apartment hasn't changed much but needs a refresh. Dining chairs uncomfortable. Sofas to soft and dated. Bedroom furniture now old single bed broke because of previous poor repair and broke again two days later due to bad repair again. We were told new beds are due to replace these. Also we stayed for two weeks and usually the bed linen and towels are changed weekly at other places we have stayed in Swanage but not at this flat . Again great position and parking for beach but needs a refresh won't stop here again though .

  The apartment has a new carpet in the hallway and living room which was fitted in January this year. New bedroom furniture was fitted in the main bedroom last year. There is a new TV, oven, blinds, curtains and more; in short, I think a lot has changed since your last visit. One bed in the single room was broken the week previously with a child jumping on the bed, new beds are on order. As soon as it arrives it will be fitted. I have spoken with the handyman following your complaint and he has fixed the bed both times in a timely, professional manner. He did explain that he thought he had enough wood the first time but unfortunately that was not the case, and a second repair was sadly required. Both repairs were carried out in the first week of your stay. He also mentioned that you were welcome to sleep in the other bed as that one was empty. You are only my second customer to have stayed 2 weeks. Following your feedback I will ensure that for all future customers booking for 2 weeks, I will ask about a linen/towel refresh before their stay. However, there is a telephone number provided, which you could have called for the towels and linen to have been replaced. I will also look at making the number clearer in the book for future customers. I agree the sofas are looking tired and I am replacing them this Winter. I hope you find another property which you enjoy more, so you can continue your visits of Swanage; a town we both clearly love. I thank you for your feedback. Property Owner

  Reviewed by Paul2.2★Jul 2024

• "Ideal placement in Swanage in a quiet residential street."

  Property had all we needed for our stay apart from a bedside/reading lamp in the twin room.

  Reviewed by Susan4.4★Jun 2024

• "The property is well located for Swanage, and good parking."

  The beds were very comfy. Just two faults. 1. The key safe could be in a better place. As elderly people would struggle to get to the safe. 2. The place was not particularly clean when we arrived. We found a used tissue in one of the bedroom draws. It hadn't been vacuumed properly. There was no bedside lamp in the small bedroom. Having said all that we would come again.

  Reviewed by Gary3.1★May 2024

• "This property was excellent."

  Well located in Swanage and only a 5 minute walk to the centre. The accomodation was great and plenty of room for 4 adults. Local pubs and restaurants provided good food.

  Reviewed by Jim5.0★Apr 2024

• "Found the door closers on both bathroom doors to strong had to fight to keep the door open to get out, not very good for elderly or frail."

  A shame there were no instruction for A) Washing machine although we managed without B) dishwasher which resulted in doing the same wash twice and C) the very nice large new TV which we really did not benefit from as we are not into the digital world

  Reviewed by Patrick Christopher3.4★Mar 2024

• "Property clean, well maintained and well equipped."

  Excellent quiet location handy for town and travelling elsewhere in area

  Reviewed by Kenneth5.0★Nov 2023

• "On entering the property there was a smell of dampness."

  There was however NO signs of mould. We used tge dehumidifier constantly and it soon disappeared within a couple of days. (By the way the older dehumidifier in the lounge did not extract a single drop of water in 12 hours. The new one from the hall was brilliant) Cutlery was generally grubby but a cycle in the dishwasher sorted that. The fabric sofas are soft and smell slightly. Overall we enjoyed our stay and would consider returning

  Reviewed by Vivian4.1★Oct 2023

• "Clean and comfortable reasonably close to town centre"

  Reviewed by John5.0★Oct 2023

• "The flat was ideal close to the town and beach."

  We did find bits of cereal on the carpet in the sitting room and was surprised there was no hand wash in the bathroom. Overall the flat was clean and comfortable and the kitchen well equipped .There are only five steps to the property which are manageable as I have knee problems.Overall I would recommend it. I would certainly book again .

  Reviewed by Patricia3.8★Sep 2023

• "My first impressions of Mayflower were not great."

  Firstly being elderly we struggled to open the key safe as it was almost on the floor, we had to kneel down (not easy at our age) good job it wasn't wet when we arrived. Quilt covers and pillow cases hadn't been ironed, so looked scruffy which made us check to ensure they were clean, which they were. After that our holiday was perfect. The flat was spacious, clean and had everything you could wish for. It is so convenient to sea and town and was able to get around easily without driving which was great. Anyone who may struggle with steps should note there are 5 steps down to flat. Also there is a short climb up from beach which could prove an issue if like us you have breathing difficulties. Having said that we loved our stay there and would return.

  Reviewed by Pauline4.7★Jun 2023

• "This is a very clean and comfortable flat."

  The location is really good for both the town and the beach. We like cooking and the kitchen is well equipped. Swanage has some lovely cafes, a very good fishmonger and butcher. We really enjoyed our stay.

  Reviewed by Carolyn5.0★Apr 2023

• "A perfect spot for 2 adults and a toddler."

  A spacious 2 bed property with parking right outside, all the amenities needed including cot and high chair, and great location in centre of Swanage and near the beach. We loved our stay!

  Reviewed by Ian5.0★Apr 2023

• "The place was lovely , near swanage , great location lovely and clean, nice and peaceful , would go again"

  Reviewed by Jennifer5.0★Feb 2023

• "We were very comfortable and warm even though the temperature outside was minus 5."

  It was nicely decorated and had everything we needed. The flat is a short easy walk to the seaside and into town, (useful if you have children!) and there are lovely walks you can do from the doorstep. We had no trouble fitting our Skoda Octavia onto the car parking space. We only had one set of keys but we managed because there is a key safe. We would be happy to stay here again.

  Reviewed by Lindsay5.0★Dec 2022

• "Yes, to providing feedback and feel also this feedback needs to be published as consumer laws are been broken from this holiday rental."

  It is not as described and owner has lacked in providing reasonable care and skill. Do not stay here. When we arrived we noticed the place was very damp and when looked up at ceiling of smaller bedroom (where my asthmatic son was meant to sleep) it had clear, visible Mould spores all over the ceiling, and on further inspection evidence of Mould and cover ups all over the flat, particularly the bedrooms and the living room, clear visible Mould and condensation/ damp on the windows and corners of the rooms, to the point the a salt dehumidifier pot was hidden behind the sofa. Photograph evidence was taken, sent to Sykes and owner, owner not interested, slow to respond and when did said nothing wrong with flat and was negligent about the condition of the place, which is well know to the owner from the cover ups and salt pots on windows. It is well known Mould is hazardous to health, especially those with respiratory conditions and can make you feel unwell and has health implications, the property was not advertised as having Mould, being damp and dusty, and you do not expect to pay to go on holiday and stay in a place like this, let along the poor negligent response of the owner. I strongly do not recommend staying in the place, mayflower, swanage and I am concerned that the owner is able to rent it out in this condition to others, if it wasn’t a holiday rental the councils environmental health would want to conduct an assessment on the property. I really hope Sykes cottages looks into this further from this feedback and my verbal feedback and all the messages on the portal. Needless to say it ruined our much needed holiday and not what we were Sold/signed into. Very disappointed.

  I was first contacted by Sykes on Saturday at 3pm and I sent my maintenance man into help. He explained had been sent by myself in order to help them. He reports back to me and notifies me of anything that needs addressing. He told me he agreed with yourselves that the ceiling was an issue, and that it had patches on it and that condensation on windows does occur, it does not mean the place is damp. There was nothing else pointed out to maintenance in relation to cleanliness. You asked him for a dehumidifier which he explained that given the time now, he would bring this to them in the morning. Sunday AM, he went back to drop off the dehumidifier. He also explained that he had spoken to me about the ceiling and that this would be repainted on the 23rd. He also showed them around another flat which is on Sykes books and was currently empty, he said I am sure the owners would come to an arrangement. He informed me that you declined to move. You decided to stay at mayflower for the rest of the week. Sunday PM I was given a receipt via Sykes for £140 for a dehumidifier after I had already purchased for the property. I was then made aware that you wanted a full refund. This was declined as I had taken steps in order to rectify the problems raised and declining to another property. I have contracted specialists who have assessed the property and have reported no issues relating to damp, they have suggested to replace the extractor fan in the bathroom which will be completed on 23/11. Property Owner

  Reviewed by Rachel1.6★Oct 2022

• "The flat was brilliant, very comfortable and spacious."

  The kitchen was perfectly kitted out, although the oven door needs fixing so that it doesn’t close on you. The games console and board games were a great addition. The beds and bedding were very comfortable. The only niggle was that the bedroom furniture was very rickety. A great week, thank you

  Reviewed by Sarah5.0★Aug 2022

• "Fantastic location and well equipped apartment."

  Five minute walk to the beach and town with lots to do.

  Reviewed by Carrie4.7★Aug 2022

• "Lovely holiday apartment in a great location only 10 mins from the beach."

  Our grandchildren and ourselves had a lovely time. Would totally recommend it.

  Reviewed by Sandrac4.7★Aug 2022

• "Lovely ground floor apartment, 5 mins walk to the seafront and railway station."

  All the facilities you could ask for. Nit picking, most apartments leave milk and a bottle of wine on arrival. It would of been good to have a smart TV to watch Netflix and Prime, but not the end of the world. Would certainly return

  Reviewed by Mark5.0★Jun 2022

• "Lovely clean warm and welcoming flat."

  Has everything you need and extra touches like dishwasher tablets, cleaning products, plentiful loo rolls very much appreciated. Good central position for town and beach. Great stay, thank you.

  Reviewed by Lynn5.0★May 2022

• "This property was exactly what we required for a three night break."

  All mod-cons, clean and ideally located.

  Reviewed by Roger5.0★Nov 2021

• "Excellent accommodation."

  Very clean & bright with good facilities. We would happily book again when planning to visit Swanage.

  Reviewed by Nicholas5.0★Oct 2021

• "Very good to find out that we could park across both bays, a bit tight otherwise."

  Good accommodation, spacious lounge/diner, well-equipped kitchen, nicely situated for shops and attractions, and we would definitively use again.

  Reviewed by Vivienne5.0★Oct 2021

• "Everything about the apartment was first class."

  There is nothing to fault it and we were delighted with the location, the facilities and the whole experience.

  Reviewed by Robert5.0★Oct 2021

• "Really good holiday, place flet like home."

  Short walk to the beach and was really clean and comfortable. Good value, though looking at the prices for next year we will find somewhere cheaper as its jumped up from £850 we paid this week to £1300 range! For one week in August... These auto demand pricing systems are driving up the prices and im just not paying that for a week. If some fools wwant to pay that then good luck to ya

  Reviewed by Neil5.0★Aug 2021

• "The only hanging space in the second bedroom was hooks on the walls, no wardrobe."

  I don’t think this was mentioned in the description. It took a long time to find the key safe, it was down at ground level at the front of the parking space......not very good for people with *bending down difficulties *. Otherwise all was good

  Reviewed by Rosalind4.7★Jul 2021

• "Excellent location with good facilities."

  Owners clearly want to ensure that their guests are comfortable and able to enjoy their stay. Highly recommended.

  Reviewed by John5.0★Jun 2021

• "Lovely clean comfortable accommodation, spacious and very well equipped ..."

  Lovely clean comfortable accommodation, spacious and very well equipped brilliant location in Swanage would thoroughly recommend we also had amazing weather which was an added bonus

  Reviewed by Leslie5.0★Jun 2021

• "Everything was lovey the flat was spotlessly clean beautifully furnished ..."

  Everything was lovey the flat was spotlessly clean beautifully furnished excellent location exceeded expectation Thank youn

  Reviewed by Denise5.0★Dec 2020

• "Lovely flat, well located, clean, comfortable and well equipped."

  Easy parking. Enjoyed a weekend exploring the local area.

  Reviewed by Emma5.0★Oct 2020

• "We loved the apartment."

  Very roomy, lots of space for kids to play. It was very close to the beach and shops -5 mins walk. Couldn't fault it- we had a great time and have already recommended this property!

  Reviewed by Emma5.0★Aug 2020

• "Fabulous location."

  Reviewed by Steven4.4★Jul 2020

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