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"The ensuite shower drain needs cleaning out properly; we had to do it because it was overflowing, but then still very slow to drain."
Security is very poor, they still use the same key numbers, for many years years. The main entrance keypad is still broken and now has a sign on it instructing people to use the tradesman button. It's about time that there were 2 keys: it can't be good to advise people to leave the flat key by the door.
One of the sofas has a tear that is getting longer, needs repairing.
The flowers on the balcony, once a nice touch, are now long overdue to be replaced. There is grass growing on the balcony.
The exterior of the apartments long overdue painting and looks tatty.
It now longer has such a wow factor and doesn't warrant the cost.
Reviewed by John3.8★Sep 2024
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"What a great apartment!"
It is comfortable, spacious, clean, very well equipped and overlooks the busy harbour where there is always something going on. The Welcome Pack was a pleasant surprise and much appreciated. We had a lovely week (despite the weather) and look forward to returning next year.
Reviewed by Susan5.0★Sep 2024
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"Beautiful app in outstanding location in West bay."
A return visit for us. Can't rate this highly enough. Minor criticism found the sofas too low for us oldies! We'll definitely be back.
Reviewed by Pamela4.7★Jun 2024
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"Only that the windows could be cleaned better the cleaning that had been ..."
Only that the windows could be cleaned better the cleaning that had been attempted had left them smeared
Nice to see the kitchen units had been refurbished
Would have been nice to have outdoor chairs on the rear balcony rather than carrying them through from the front
Reviewed by Stephen4.7★May 2024
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"The apartment was very comfortable and easy to stay in - perfectly located with lovely views."
Reviewed by Rachael4.7★May 2024
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"Yet another great holiday, thank you, due to the flat, location and facilities."
However, there is one annoying problem: the key pad on the block entrance: the car park side is not responding correctly; and is very difficult to gain entry. The “1” key is the problem, using a mobility scooter takes away the option to use the other door. We weren’t aware of this problem last September.
Thank you for your feedback. Access from the car park side has been amended to overcome the problem with the keypad - Brian (Owner)
Property Owner
Reviewed by John5.0★Mar 2024
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"Great location, silly things, lights in en suite blown, only plays radio 2 on radio Remote needs batteries, dimmer switch on kitchen units u/s."
Large bed mattress needs turning and a four slice toaster would round things of nicely.Those things aside great place to stay and if the owners want me to pop down for a free weekend, I’ll rectify the niggles and chuck in a toaster.
We're pleased that you enjoyed your stay and we will resolve the small issues that you have raised.
The Lyme Bay Team
Property Owner
Reviewed by Raymond3.1★Oct 2023
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"As usual the whole experience was of a very high standard."
The kitchen and floors looked better for the make over.
The en-suite was suffering with lights not working.
Both bedroom balcony door keys need lubricants.
Just observations not complaints.
Thank you for your feedback. We have upgraded the en-suite lights and the lubricated the balcony locks so they are now operating smoothly. Brian (owner).
Property Owner
Reviewed by John5.0★Sep 2023
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"Have stayed at Sandbanks over a number of years and feel it’s about time the red furniture was changed as it has become uncomfortable over time."
Other than that, it’s a lovely apartment. Rather concerned though, that on arrival one of the four balcony chairs was unusable due to a broken leg. That was DANGEROUS. No warning was given - and this is why I have not given my usual 5 stars.
Thank you for letting us know about the chair as this had not been reported. We will attend to it.
We hope you enjoyed your stay.
The Lyme Bay Team
Property Owner
Reviewed by Terry4.7★Sep 2023
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"Beautiful immaculate apartment."
Extremely clean to high standard. Excellent location with views over West Bay. We thoroughly enjoyed our stay there. Few minor niggles; toilet roll holders floppy, door locks a bit stiff especially in small bedroom,parking space only suitable for small family car. Would happily stay at this appointment again.
Reviewed by Pamela4.4★Sep 2023
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"This is our second stay and again we loved it."
We will definitely re-book.
Reviewed by Vicky4.7★Aug 2023
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"Very highly recommended."
The apartment was extremely well furnished with every thing you would need on holiday. The view from the balcony was amazing and watching all the boats was really entertaining. You are spoilt for choice with places to eat within a short walk, hence we didn’t cook much!! The Jurassic bus routes were an experience and very handy. The beaches were lovely with great walks. We really had a great week at Sandstones.
Reviewed by Ralph5.0★Aug 2023
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"A lovely, spotless and spacious apartment with the most fantastic views from the balcony."
The welcome pack was a lovely surprise and very well received. Ideal location, couldn't fault a thing. Plenty of places to eat and drink, also enjoyed the boat trips along the coast. Highly recommended and looking forward to returning
Reviewed by Andrea5.0★Jul 2023
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"The property was spacious and clean but the parking facilities were poor and the following issues in the apartment were found on arrival."
The toilet in the ensuite wouldn't flush, there were 2 large tears on one of the sofas in the lounge, 2 light bulbs in the table lamp weren't working. The beds were very uncomfortable. The views from the balcony were lovely but the locals racing up and down in their cars/bikes late at night ruined the holiday.
Reviewed by Sarah3.1★Jun 2023
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"Another excellent holiday good food locally plenty of walks both coastal and country"
Reviewed by Stephen4.1★Jun 2023
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"We really enjoyed our stay."
The apartment is lovely, clean and comfortable. The view is fantastic from the balcony. I would just suggest that you need to renew the frying pans. But we will definitely be back!
We would love to welcome you back for another stay, and will look into replacing the frying pans!
The Lyme Bay Team
Property Owner
Reviewed by Vicky5.0★May 2023
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"We enjoyed good weather during our stay at Sandstones."
Lovely views of the harbour, the east cliff and the sea from the balcony and sitting room. Well equipped kitchen. The double bed was comfortable, the bed in the twin room was a little too firm. Overall, I would recommend Sandstones and would consider returning. Chris & Maureen
Reviewed by Maureen4.1★May 2023
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"An excellent apartment, clean and comfortable with great views."
As regular guests, we really appreciate that the apartment is maintained to such a high standard.
The owners are always pleased to welcome their repeat guests, and it's wonderful to hear that you still enjoy coming to the apartment and West Bay.
The Lyme Bay Team
Property Owner
Reviewed by Michael5.0★Apr 2023
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"It’s a lovely apartment."
I’d definitely stay there again. But we felt like it could have felt cleaner (mopped floors) and for me the height of everything was just a little on the low side I.e. sinks, hands towel rails etc. Also the beds could have been more comfortable. Maybe it was the slacks underneath the bed being out of position or simply I’m used to memory foam. And the styling of the apartment definitely want to our tastes (like the red leather sofas) but overall my improvement suggestions are nit picking. It’s a lovely apartment, the location, view, facilities like the extendable table and the balcony are amazing.
I'm sorry to hear that the cleanliness didn't meet our expected standards. I have referred your concerns to our Housekeeping Manager to address. I do hope that you choose to stay with us again in the future.
Property Owner
Reviewed by Michael3.8★Apr 2023
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"Sandstones continues to be an excellent clean, comfortable and modern holiday apartment with all the facilities you need and a superb view of the Harbour."
We love coming back every year.
Reviewed by Michael5.0★Oct 2022
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"Not the first, nor the last time that we have stayed at Sandstones."
To say that it is idilic would not be overstating it. The level of facilities is excellent and the view incredible.
Reviewed by John5.0★Sep 2022
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"We have been visiting apartment for approx 10 years and are extremely happy wwith it."
The only drawback has been the use of only 1 let but we have managed.
Reviewed by Patricia5.0★Jun 2022
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"Yet again great views"
Reviewed by Stephen4.1★Jun 2022
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"Comfortable stay."
Love the view.
Would be useful to have spare bin bag and spare food waste bag.
Toilets could have been better.
Reviewed by Linda4.1★May 2022
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