The Penthouse

24 Customer Reviews

• "We were very disappointed with our holiday as there was scaffolding around the ..."

  We were very disappointed with our holiday as there was scaffolding around the flat there were contractors carrying out redecorating to outside of the building so we had to keep curtains closed for our privacy Had we been informed we would have chosen another time or venue Also there are no grab rails in either bathrooms to support us as senior citizens to access bath or as a support in shower We were dissatisfied because we had put a lot time and effort into having the experience of what appeared to be nice adventure to have by booking the penthouse apartment

  Thank you for taking the time to leave your feedback. We are very sorry to hear of the trouble that you experienced, not how we would want any guest to feel after a break away. The property is having some external work being undertaken at present but we are hopeful this will be completed soon. We will certainly take your comments on board about the grab rails. The Lyme Bay Team Property Owner

  Reviewed by Jennifer4.1★Nov 2024

• "Fabulous location."

  Every thing perfect with one glitch. Our stay was for 2 weeks, with each week booked separately. We booked the 2nd week on the condition that the place was cleaned after 7 days with the towels and linen changed after 7 days.My wife is recovering after a serious accident and is unable to do such tasks. I have a heart condition.. When I reminded Sykes of the condition I was given a message saying the would not clean or change the linen and was told I could find replacements in the wardrobe. Sykes make it impossible to contact them. If there was a mark for them I would give them zero. Robin Bradford

  Thank you for your feedback, lovely to hear you enjoyed the location. With a booking for 2 weeks, we do offer a mid-stay linen change but not a clean. We ensure the spare linen is in the property on your arrival as the service provided does not include beds being made up. We apologise if this was not communicated to you properly on booking or during your stay. We will certainly look into communications into us as it is important our guests can contact us. The Lyme Bay Team Property Owner

  Reviewed by Robin5.0★Aug 2024

• "The flat was absolutely gorgeous - the views are amazing, and it was a really special stay."

  Everything went so well, and even though the weather wasn't great it didn't matter because it's such a nice place to stay. The lift was good, underfloor heating made it a lovely even temperature, bathrooms great. Would highly recommend!

  Reviewed by Anne5.0★Jul 2024

• "We had a bit of difficulty following initial instructions to get in ."

  Perhaps you could include pictures of the main door . We were pleased with the quality of the provisions -coffee/tea/buscuits but surprised there was no shower gel shampoo .

  Reviewed by Guek Yong Christina4.7★Jun 2024

• "Wow! What a beautiful apartment!"

  We were amazed by the equipment supplied, everything you would have in your own home, and in excellent condition. It was exceptionally clean and supplied with equipment to keep it that way. The views from the penthouse were breathtaking, from inside and out, and so much to take in! A holiday experience we will never forget!

  Reviewed by Julia5.0★May 2024

• "Excellent place."

  Best location in West Bay - and with parking!

  Reviewed by Eddy4.7★Apr 2024

• "Great apartment, great view and comfortable, everything you could ask for."

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  Reviewed by Graeme5.0★Mar 2024

• "All I can say is outstanding this time exactly like our first visit"

  Reviewed by Paul5.0★Feb 2024

• "Second time staying at the property and wouldn’t hesitate to come again."

  Property had everything needed for a great long weekend and the location and view are fantastic. Beds comfy, fully equipped and a great time had by the family.

  Reviewed by James4.4★Feb 2024

• "Wonderful stay with excellent views."

  I would recommend Thankyou

  Reviewed by Patricia5.0★Nov 2023

• "The property was wonderful!"

  Spotlessly clean, very comfortable, in a great location and with superb views. It was spacious, with high ceilings and large rooms, apart from the smaller twin bedroom, which was still fine. We had engaging grandstand views of the harbour and sea, including the huge waves caused by the latest storm. We didn’t have a car but could walk from the door and use buses to explore and walk further afield. Everything worked well, and my only suggestion is that the owners buy a new visitors’ book and leave it out so these comments can be written in it!

  Reviewed by Helen5.0★Oct 2023

• "Lovely apartment with fantastic views over West Bay and the surrounding beaches and countryside."

  The apartment has everything you need and more for a real home away from home holiday and the support staff at Lyme Bay Holidays are the best you can have if needed, friendly , caring and helpful. All in all a wonderful time was had by all and hopefully we will be back soon.

  It is our pleasure as the local agent, to be able to assist our guests during their stay with us. I have shared your kind comments with our hardworking team! We look forward to welcoming you back again in the future. The Lyme Bay Team Property Owner

  Reviewed by Lynn5.0★Jul 2023

• "Window in en-suit does not close."

  .blind in main bathroom does not work properly

  Reviewed by S4.7★Jul 2023

• "Lovely apartment, light and roomy with wonderful 360 degree views."

  Well equipped and comfortable. This is our second visit to this apartment and we have already booked for later in the summer. Excellent.

  Reviewed by Lynn5.0★May 2023

• "A lovely few days the only criticism I have is that I couldn’t get the shower in the en suite hot enough Very comfortable with lovely views we also booked 2 Drift Wood for the rest of the family."

  We scattered my husband’s ashes by drone over the sea early Saturday morning. It was my husband’s favourite place, he was born in Bridport so he’s back home

  Thank you for your kind comments about the property. We all send and your family our best wishes, and hope that you are able to return in the future. The Lyme Bay Team Property Owner

  Reviewed by Marilyn5.0★Apr 2023

• "A stunning apartment which fully deserves a 5 star rating."

  Wonderful scenic views from the balcony which encompasses the property (unfortunately weather was too chilly to take full advantage during our stay). We have booked again for next summer! Two areas may require some maintenance. 1). En suite window does not close and 2). One of the full size blinds in main living area does not unfold completely. Finally, have to mention that our apartment was cleaned to an exceptionally high standard. Well done! J Taylor

  Reviewed by Janet5.0★Apr 2023

• "A lovely apartment with beautiful views."

  Lots of space and very well equipped. Perfect for exploring the Jurassic coast and hunting for fossils, and walks along the coast path. Lovely choice of restaurants. We went to Rise and the Watch Point cafe. Both had lovely food and great service. The Station Kitchen looked amazing but it was fully booked!

  Reviewed by Susannah5.0★Apr 2023

• "A lovely apartment Noticed some new furniture since our last visit which was very stylish The towel rail in the bathroom with the bath in tripped the lights in the rooms off the corridor Just so you are aware of it We just switched the lever back on the board so it wasn't a problem It happened when we switched it on outside the bathroom door Also the shower head in the ensuite bathroom could do with descaling A lovely weekend was had by all!"

  Thank you so much

  Reviewed by Julie5.0★Nov 2022

• "Overall our stay was fabulous."

  We did have terrible trouble with the key safe outside No. 25. It just wouldn't open. We happened to speak to a neighbour on the groundfloor, who said he'd had the same problem. Eventually it did open, even though we hadn't done anything different. Also, the far end blind in the living room was stuck and wouldn't close. The cables in many of the blinds were twisted and sometimes difficult to open/close, although they all did eventually. I wonder if the installer could do a maintenance visit from time to time. We found the long sofa somewhat uncomfortable as it seemed to slope. We dealt with this by putting several cushions on top. Maybe it needs serious plumping up or refilling. Please don't let these comments take away from the fact that the apartment is fabulous and it is great that the owners act upon receiving feedback. We would really like to come back, but believe a five night stay may not be possible next year, according to the website - minimum booking is a week. Is this the case?

  Reviewed by Nigel4.7★Oct 2022

• "I needed the penthouse to be covid cleaned as I have a illness it was spotless really imnpreessed ."

  As I spent all my time at the penthouse the views where fantastic we had lovely sunny days and it was warm my friends Mr and Mrs hellengs who came with us said it was the best place they had ever stayed. Really comfortable would recommend you as you where so helpful when we booked everything was as you said it would be thankful.

  Reviewed by Christine5.0★Oct 2022

• "This was our 2nd stay and the wow factor was not diminished."

  Great location and excellent facilities which made for a comfortable and relaxing holiday. Hope for a 3rd stay.

  Reviewed by Mark5.0★Aug 2022

• "What a stunning property with a fantastic view of the harbour and coastline."

  We were really lucky with the weather and made good use of the sun loungers and outside space! The lovely welcome goodie bag was much appreciated. Fantastic facilities and a great location to explore the Jurassic coast should you want to or simply enjoy time relaxing in West Bay.

  Reviewed by Karri5.0★Jul 2022

• "The penthouse has wonderful views over the harbour which can’t be seen when sitting on the settee or chairs as they are so low - and hard!"

  The terrace at the side looks directly into two of the neighbouring flats so close that you can hold a conversation without raising your voice. The single bed swayed when sat on. Having said that the flat was clean well presented and a great TV 5 G reception on phone too!

  Reviewed by Joyce3.1★Jul 2022

• "Lovely place with great views over the harbour"

  Reviewed by Michael5.0★May 2022

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