Thorncroft

56 Customer Reviews

• "Great location within walking distance of West Bay which has good facilities."

  The grandchildren loved crabbing from the harbour wall. The fireworks on Saturday evening where fantastic in all a great week away was had by all.

  Reviewed by Jane4.4★Oct 2024

• "Thorncroft is in a lovely and peaceful location, the walking to and from the cottage made us feel less guilty about the cream teas we enjoyed."

  The kitchen was superbly equipped, we made some lovely meals and even threw a lemon drizzle cake together! Beds were very comfortable and our dog enjoyed the garden. The boot room was a fantastic area to keep the fishing stuff out the way and tidy. We will certainly be returning in the future.

  Reviewed by Claire5.0★Oct 2024

• "We loved our stay at Thorncroft and will definitely be coming again next year."

  It’s comfortable, spacious & very well equipped for self catering for 4 adults, 2 children & a large enclosed garden for our dog, not that he needed much garden after all the beach walks. The views of West bay from the property are stunning & it’s literally a five minute walk to the beach & the harbour.

  Reviewed by Jackie4.7★Sep 2024

• "We all had a fantastic time staying at your beautiful house."

  It had everything you could need for a comfortable stay. After a busy day exploring it was great to chill in your living room and admire the amazing views. The garden was a 100 percent dog friendly even for our adventurous Beagle.

  Reviewed by Lisa5.0★Sep 2024

• "The bungalow was very spacious with a reasonably sized secure rear garden."

  It was well equipped with everything that we required. The only real issue was the corner sofa which was extremely low and not very comfortable which was disappointing.

  Reviewed by Julie4.1★Aug 2024

• "Our 2nd time at Thorncroft."

  Its a lovely place to stay. Dogs love the garden. It's homely and just a short walk down the hill to the beaches. One of which is dog friendly. There are some lovely walks nearby, if u are inclined. Plenty of places to eat and Bridport town is only a couple of miles walk away.

  Reviewed by Maria5.0★Aug 2024

• "We were 3 generations plus dog and all had a good time at a well presented property."

  Garden big enough for children and dog to play in and location not too bad for the over 70s to take the short walk down hill (and back up again), to the sandy beach, harbour and local amenities. No complaints. Thanks.

  Reviewed by Derek5.0★Jul 2024

• "We really enjoyed our stay at Thorncroft."

  The cottage was comfortable, very well equipped and a great location. We would definitely stay here again.

  Reviewed by Michael5.0★Jul 2024

• "There are two separate stairways to the front door steeper than expected which was a problem for us."

  Some areas of the house have been modernised but other areas (kitchen pantry and large cupboard) were as per original and in a poor state. All woodwork has been painted white but underlying brown showing in patches which creates an un-kept appearance. Needs more investment but overall comfortable, clean and reasonably spacious. Would be prepared to return if in the area

  All the houses on the West Cliff are built on a slope, so steps are inevitable. I agree the steps down from the garage are steep, but the steps down from the grass verge in front of the house are shallower with hand rails. Property Owner

  3.8★Jun 2024

• "A wonderful cottage, very clean and comfortable, one of the best holiday cottages we have been to."

  Will return. Just a couple of things would make it even more perfect: a light above the mirror in the upstairs double bedroom, a drainer for plates and a hand towel and extra tea towel for the kitchen. Otherwise a lovely week in a beautiful location.

  There is now a drainer in the kitchen. Sometimes it ends up in the cupboard under the kitchen sink. We missed the boat on installing a mirror above the bedroom washbasin when renovating the house, and it would now be difficult to do, so this good idea will have to wait until the next big refurb. Property Owner

  Reviewed by Julie5.0★Jun 2024

• "No welcome pack made us feel un wanted the first thing we has to do was buy essentials after travelling for 6 hours ."

  Cleaning was a very poor standard including stains on kitchen door and walls,a cake box under living room chair ,black hair in bath and rubbish under and on top off a chest of drawers .Window at frount of house needs TLC ,trim hanging down ,toilet roll holder in downstairs toilet broken .No salt pepper cooking oil left only 2 toilet rolls left for 6 people .Lacks the personal touch need to feel welcome .Huge disused mobile home and extension next door an eye sore did wonder what we had moved next door to .overall nice big house and enjoyed our stay

  Thank you for your valuable feedback, we are glad you enjoyed your stay. We are sorry to hear about your negative experience. We have contacted the agency about the low standard of cleaning for this turn round, and they have investigated and sorted the problem. The toilet roll holder has been fixed. We are heading down this weekend to investigate and deal with the ‘trim’ problem. We didn’t understand what the ‘trim’ problem was and couldn’t find anything that matched the description of the problem. To be fair to our next door neighbour, he stores his caravan on his drive up against the other side of our fence when it is not in use. Property Owner

  Reviewed by Linda4.1★Apr 2024

• "Lovely homely accommodation."

  Felt like stepping back in time. A picturesque area (though goodness knows who granted permission for the concrete, view blocking monstrosity next door!)Very dog friendly fully enclosed garden. Everything you need is supplied. We were warm and cozy while being battered by TWO storms in the week! If I had to be super critical the only things I'd mention was that the lounge door was sticking & difficult to open,& the grass was a little bit long so clearing up after the dogs wasn't as easy as it would be on short grass. Otherwise it was faultless. We had a lovely time,& West Bay is really pretty.

  The lounge door has been freed and now works normally. We have a contract for fortnightly grass cutting, but the continuously wet weather has meant he has not been able to stick to the timetable. Property Owner

  Reviewed by Catherine5.0★Apr 2024

• "A wonderful break in a lovely location and property."

  Hope we can return another time

  Reviewed by L3.8★Apr 2024

• "Lovely large property."

  A little dated but comfortable beds, well equiped and charming. 5 minute walk to the beach and all West Bay amenities, though the return walk is up a steep hill which may not suit some. Enclosed rear garden was ideal for our dog. Using the garage we easily parked 2 cars off the road. We would happily stay there again. Only tiny negative is that a couple of spare toilet rolls would have been appreciated.

  Reviewed by Brian4.7★Feb 2024

• "We had a fantastic family break."

  Everything you could possibly need was provided. From the listing I thought we would have to park our second car in the harbour. But, using the garage and drive we comfortably fit both cars at the property. I would suggest a larger interior kitchen bin, especially if the property has the full compliment of 6 guests, but that’s it. We thought everything was great! We would definitely go back again.

  Reviewed by Lisa5.0★Feb 2024

• "Property and furnishings dated, but look beyond that, Its very roomy, very clean and extremely well equipped."

  Furniture and beds extremely comfortable. Brilliant view across lovely West Bay. Would thoroughly recommend. Only drawback is parking if more than one car is used.

  Reviewed by Helen5.0★Dec 2023

• "We really enjoyed our stay at thorncroft,very clean and tidy,could do with a garden light as had to use a torch when our dogs went out at night."

  We have now installed motion sensor garden lights Property Owner

  Reviewed by Jackie5.0★Oct 2023

• "Lovely accommodation, clean, spacious and well maintained with an excellent instruction folder!"

  We loved it and have booked again.

  Reviewed by Tracy5.0★Oct 2023

• "Absolutely loved the house, so traditional and homely."

  It was well equipped even hot water bottles were provided. All the beds were really comfortable for us as we like quite a firm mattress. The only thing we didn’t like was the corner sofa it was very low for us, but this is only a matter of taste. We easily parked a Suzuki Vitara in the garage and a Ford Kuga on the drive. When we got there the upstairs plug was blocked but within half an hour of phoning Sykes, a man arrived to fix it, it must have been blocked for the previous renters so i can’t believe why people don’t report things, no one can fix anything if they don’t know it’s broke!

  Reviewed by Peggy5.0★Oct 2023

• "Had a lovely week here despite the dodgy weather at times."

  No problem with 2 cars. Discovery Sport fitted into the garage so not THAT small! Agree that a couple of garden chairs would be nice altho’ the picnic table was useful. Twin beds very firm & would benefit from mattress toppers but apart from the above, a great place to stay. Fantastic location so close to the promenade & the cliffs as well as the harbour and restaurants. Well equipped house, spotlessly clean on arrival, everything well labelled for our info. It was a very comfortable and relaxing environment and we would happily recommend it to others and come back ourselves!

  We have now put mattress toppers on the 2 twin beds. There are also now 2 loungers and 2 more aluminium armchairs for the garden Property Owner

  Reviewed by Liz5.0★Sep 2023

• "We have stayed at Thorncroft several times in the past, the last time in April 2021."

  Pity the new house built next door has completely blocked the view to the coast. Otherwise comfortable as always. The downstairs shower room smelt damp even after leaving the windows open and the sink is very slow to drain away. There may be a problem with the drainage.

  Thank you for alerting us to the downstairs shower issue. When we can get down we will investigate. I agree with you about the new house next door. We do still have the view from the first floor bedroom, but in law you can not protect a view so we have lost the view of the sea from the sitting room. We have now purged the shower and sink drains. They now run freely and don’t smell. We will keep an eye on this. Property Owner

  Reviewed by Michael3.8★Sep 2023

• "Lovely lovely stay at Thorncroft."

  Very comfortable and clean, extremely well equipped. Comfortable bed. Lovely shower downstairs. Very close to coastal path. Close to local amenities and harbour. Would have liked some garden chairs to relax in. Only seating for garden was the bench set. Lovely enclosed and tidy garden. We did have problems watching the television, mostly unable to view BBC 1. But lots of other channels available. Already talking about booking again next year.

  We have now got 2 loungers and 2 more aluminium armchairs for the garden BBC 1 problem seems to have sorted itself; TV working as it should now Property Owner

  Reviewed by Tina5.0★Sep 2023

• "We absolutely loved it here."

  Very dog friendly area. The property was more than adequate. Lovely sized garden for dogs and children. Clean without being over the top, so we felt comfortable bringing the dogs and family here. Facilities were good. Could cook family meals ok. My son enjoyed the fact that he could still watch his cartoons on tv. Views from bedrooms were amazing and 2 minutes walk to the beach with lovely cliff top walks. Lots of local information leaflets at the property so we could find things to do in the local area. Can't wait to come back.

  Reviewed by Maria5.0★Aug 2023

• "We enjoyed our stay at Thorncroft everything was fine apart from the bath as the water didn’t run away just needs cleaning out."

  Everything you need equipment wise was good. We were pleased to find the card game book for children and learnt some new games. Puzzles also came in handy. We like the area looking for fossils. The Hive was pricey for a crab sandwich and it only had brown meat so wouldn’t recommend it but we enjoyed our meal in the station carriage. The weather let us down but did manage beach couple of days. We would recommend Thorncroft for a family very clean too.

  Reviewed by Gill3.8★Jul 2023

• "On the whole a lovely holiday cottage,well equipped and great location if your mobile (It’s up a hill)."

  Fantastic walks from the cottage to Burton Bradstock or Eype along the cliff path.The Haddon Hotel was a great find for lunch and dinner-highly recommend. The negatives were…the lack of outside furniture chairs /tables/umbrella. Inside the house the single beds were uncomfortable -springs felt on mattresses so we slept on spare duvet. Would be nice to know the history of the house/photos whet your appetite

  The house was built in the 1930s for 2 sisters who lived there until our grandparents moved in in 1960/61. The black and white winter photos are 1962/63 and the colour ones the early seventies, we think. We have now put mattress toppers on the 2 twin beds. There are now also 2 loungers, 2 more aluminium armchairs for the garden and a garden umbrella Property Owner

  Reviewed by Charlotte4.1★Jun 2023

• "Another enjoyable stay at Thorncroft."

  Next visit is already booked. Only thing I can think of is the back garden gate latch needs to be repaired.

  Thank you for your constructive feedback. The back garden gate has been replaced Property Owner

  Reviewed by Matthew4.7★Jun 2023

• "We had no internet when we arrived and reported it to the maintenance company."

  They were very efficient and bent over backwards to sort the problem for us. It was up and running after two days and the owner compensated us for the loss. Our only grumble was the parking space. The nature of the house meant that there was no alternative. We have a Nissen Qashqai which just fitted in the space. My husband had stroke a few months ago and has difficulty getting in and out of the car. The tight space meant that you couldn't open the doors fully and he struggled. Not sure how people manage with a bigger car or with two cars as we couldn't use the garage as the key didn't fit. I gave a lower mark for comfort only because the beds, especially the single one, was VERY hard although I appreciate that this is personal preference. All in all we had a lovely stay and the beautiful weather was an added bonus. Thank you.

  Thank you for your feedback. We have freed off and oiled the lock and hinges of the garage doors. The key now works. We have put padded mattress toppers on the single beds. I agree that the garage and drive are narrow for modern cars, and we do make it clear that the garage is narrow and give the width. In the description. The house was built in the 1930s and it is not possible to widen the space in front of the garage. Property Owner

  Reviewed by Beverly4.1★Jun 2023

• "Another stay at Thorncroft after first having a week there in August 2022."

  Fantastic location, well equipped cottage, with lovely enclosed garden for our dogs. Looking forward to making another return visit soon hopefully.

  Reviewed by Scott5.0★May 2023

• "Thanks for great 7 days."

  The house was just right for 5 oldies

  Reviewed by Alan5.0★May 2023

• "The cottage is warm, well equipped, comfortable and ideally located for a week exploring the Dorset coastline."

  We would definitely stay again!

  Reviewed by Amy5.0★Dec 2022

• "This is the second time we have stayed at Thorncroft."

  A thoroughly enjoyable experience. Warm, comfortable and well equipped.

  Reviewed by Tony5.0★Nov 2022

• "We had a fantastic time at thorncroft, the property is in a lovely location with some great views."

  It has everything you need and the garden is lovely for dogs, the only thing i would say is that there could be a security light out there as we had to use our head torches while out there but it wasnt a problem. Its great to find somewhere that we cannot wait to go back to.

  We have now installed motion sensor lights for the garden. Property Owner

  Reviewed by Jade4.7★Oct 2022

• "Absolutely loved our stay at Thorncroft."

  Loved the modern look mixed with old charm look. Would have been nice to have another sofa maybe where the bookshelf was and comfy chairs in the sun room. Well equipped kitchen and lovely and clean throughout. Really nice big garden for the dog and grandson to run off some energy. Thank you for a lovely base for our holidays we will definitely stay again

  Reviewed by Jennifer5.0★Oct 2022

• "Have stayed in many holiday homes over the years and this was one of the very best, comfortable, well equipped and in a lovely quiet location."

  It's less than five minutes walk from the front door of the cottage to the cliff path, which was an added bonus, also a short walk into the centre of West Bay with a bit of an uphill slog walking back. Could do with some clear instructions on how to work the hob as the diagram wasn't helpful so we had to rely on the microwave and top oven instead. Also, it needs to say in the Sykes listing that there's a DVD player at the property. If we'd known, we wouldn't have taken our own DVD with us. These were only minor niggles as we actually had a fantastic time staying at this excellent cottage located in a very scenic part of the country.

  Thank you for your constructive feedback. We have added 'DVD player' to the listing. We will have another go at the instructions for the hob. Property Owner

  Reviewed by Susan4.7★Sep 2022

• "Drawback was a double duvet in a super king duvet cover so one person would end up with no duvet."

  The other toothpaste top on bathroom floor hence floor not clean

  Reviewed by Jennie3.8★Aug 2022

• "We had a lovely stay, and though that Thorncroft was a lovely house."

  Well located and spacious. We liked it so much we have booked to go back next year!

  Reviewed by Catherine4.1★Aug 2022

• "Apart from the house having not been cleaned when we arrived or bedding changed, which was soon rectified after a phone call, we loved our stay at Thorncroft and will definitely be coming back."

  Lovely house, great location and beautiful scenery.

  Reviewed by Scott5.0★Aug 2022

• "We had a lovely stay."

  Everything was as listed. The cottage is close to the beaches, harbour and local shops and was well equipped and clean. I recommend it highly.

  Reviewed by Janette5.0★Jul 2022

• "Perfect cottage for a family vacation."

  We had three generations: grandparents, parents and toddler, so three bedrooms and two bathrooms was great. The location was ideal -- 5 minute walk into town; and it was great to have a functional (and well equipped) kitchen to make some meals. We all loved our stay here, and wouldn't hesitate to recommend.

  Reviewed by Pamela5.0★Jun 2022

• "A lovely cottage in a wonderful location."

  Proximity to the Coastal Path and the town is a plus. The only negatives are a narrow driveway and a lack of outdoor furniture for the nice back yard. The picnic table is fine for outdoor meals but uncomfortable for reading and relaxing. We would happily book this cottage again.

  Reviewed by John4.7★Jun 2022

• "The cottage is in a good location easy walking distance from the harbour, uphill on the way back."

  Sea views from upstairs but unfortunately looks out on a blank white wall from the lounge. The lounge is dark from this wall and overgrown tree/bushes at the side. Plenty of space inside for 3 adults but the furniture needs updating. Corner sofa is very uncomfortable, there is plenty of space to replace with two three seater sofas which would be more comfortable and make the space more welcoming. The TV needs replacing…..it is the smallest screen I have seen for a long time, in a large room. The double bed downstairs is old and uncomfortable, springs squeak, and one side of the mattress falls away. The kitchen is well equipped with plenty of space for your own food. Worktops are limited so it isn’t easy to cook/dish up food but we managed. Plenty of crockery and glasses. Upstairs there is no wardrobe in the twin bedroom, just 4 hooks and 3 coathangers. In fact there is a real shortage of coathangers in all three bedrooms. The bed in the main bedroom is very comfortable. Overall the furniture is mostly old and dated and gives off a 1950’s vibe. It could do with some updating.

  We have replaced the TV with a bigger one, and the downstairs double bed. We will increase the number of hangers at the first opportunity. We were going for a vintage vibe, but understand it may not be to everyone's taste. Property Owner

  Reviewed by Joe2.8★Jun 2022

• "Lovely cottage."

  Very well equipped. Really appreciated having plenty of towels and linen. Just for feedback: No vacuum cleaner. Couldn't use garage due to handle broken off. Also our small elderly dog struggled with the steps back and front. Also concerns regarding drop at the back of the garden. I'm sure this wouldn't have been an issue for most dogs. Maybe this could be made clearer in advance. This is purely feedback. We had a lovely holiday in a beautiful area.

  Thank you for your feedback, and we are happy to hear that you enjoyed your stay. The broken door handle to the garage and missing vacuum cleaner have been replaced - thank you for bringing these to our attention. We hope to welcome you again. Property Owner

  Reviewed by Tony5.0★Apr 2022

• "This is such a lovely cottage - spotlessly clean, spacious and light and with everything we needed."

  The location a few minutes from the coast path and 5 minutes into West Bay centre is perfect too.

  Reviewed by Natasha5.0★Apr 2022

• "Very clean and comfortable cottage."

  Generally well equipped. Good size sunny, enclosed garden which is great for dogs. Easy access to cliff walks, beach and Bridport. Parking is tight for a large car. Also, could do with updating the tv which is very small with poor sound quality. We enjoyed our stay at this cottage.

  We have replaced the TV with a bigger one with better speakers. Property Owner

  Reviewed by Debra4.7★Mar 2022

• "We loved Thorncroft, it was very clean and well kitted out, all the comforts of home."

  The enclosed garden was brilliant for our border terrier to run around in. We would like to thank the owners for the emergency repair to the fence that they had to do following the February storms. We had read previous reviews and can honestly say that EVERYTHING mentioned in those reviews had been remedied by the owners. The only thing I would say(and its not a complaint at all) is that we like to leave our holiday lets as we find them. On using the vacuum cleaner we had to stop and open the windows as the (doggy) smell was very bad. I couldn't find any replacement bags. Lovely place and we would love to come back and bring the family

  Thank you for your kind review, I can confirm the temporary fence has now been mended and we have replaced the vacuum cleaner and replacement bags are kept in the cupboard under the stairs. We hope to welcome you back to Thorncroft in the future. Property Owner

  Reviewed by Paul5.0★Feb 2022

• "Overall Thorncroft was a pleasant enough stay, but arrival no earlier than 5pm and departure at 10am is a bit mean."

  Cooker hob wasn’t easy to use but kitchen equipment and utensils, etc were good. Anybody with walking difficulties should be warned that approach to the house is a very steep.

  The arrival time has been changed to 1600. All the houses on West Cliff are on a slope. Unavoidably, the steps down to the house from in front of the garage are steep. There are much shallower steps from the verge in front of the house. Similarly, there are 2 sets of steps to access the back garden. The steps from the kitchen back door are steep. The steps round the side of the house are shallower. Property Owner

  Reviewed by Julia3.8★Dec 2021

• "First impressions of the property when we arrived were not good."

  The driveway and path up to the front door were overgrown with weeds/plants that hadn't been cut back for weeks, so it made it difficult getting out of the car and unpacking. The back lawn hadn't been cut for a long time as it must have been around 6 inches high which isn't ideal when you have to find dogs mess to pick up. Emailed Sykes and the 'property management' were contacted so the lawn was cut on our penultimate day of the one week stay. I had to pull up weeds that had been left there in the gravel path outside the back door down to the lawn and these were 3-4ft high. Inside the property, all cleaned to a good standard apart from harvest spiders in the corners of all rooms - not acceptable especially if you had a fear of spiders. Surprised this hadn't been sorted giving the extra cleaning time between check out at 10am and next guests at 5pm. There were no toilet rolls left anywhere, just half used rolls in both toilets - never had to buy toilet rolls where we have stayed before. Luckily brought our own hand wash but still had to buy some soap for the two other sinks, also brought kitchen rolls as again nothing. We weren't told about building work next door and had to retreat indoors, closing the lounge windows on a hot afternoon when we wanted to sit outside with a cup of tea. The concrete cutting was so loud with dust blowing over the fence, and a generator starting up - not what you need when you are on holiday. We put the rubbish bag out on the correct day as instructed on the fridge door note, and it wasn't taken. The previous fortnightly collection had also not taken place as another guest had also left a note after leaving rubbish out. So there were terrible smelling bags of rubbish left in the dustbin for weeks, very unhygienic. Just not good value for money when we stayed the second week in Sept and paid £1082 for a couple and 2 dogs. The owners really need to request the routine tasks are carried out with attention to detail to make this accommodation a nicer place to stay. We have stayed at so many lovely properties and felt very disappointed that our expectations were let down with Thorncroft.

  Reviewed by Kay2.5★Sep 2021

• "Lovely place."

  Great location. It has a real home from home feel. Even though there were only 2 of us and a dog, it could easily cater spaciously for 6 people. Lots of space. Very well equipped - probably more than one would expect of a rental home. Location is perfect being 200m from the beach, the pubs, the shop, the town centre and about 30 metres from the coastal path. As per the whole area, you will be walking up and down hills so make sure you are ok with that. The house is super clean. It is clear on the listing, but there is only room for one car on the drive (our Range Rover fitted), and room for one small car in the garage so if you come in more than one car, you may have to park a car somewhere else for the duration (there is no parking on the road close by). A lovely holiday in a beautiful house! Thank you!

  Reviewed by Antony5.0★May 2021

• "Thorncroft is a lovely, spacious and immaculately clean holiday home."

  A fantastic location for the beaches as well as spectacular coastal walks. Wonderful to have the sea on your doorstep and not need to use the car. Comfortable beds and really well maintained, the photos don’t do justice the spacious feel of the house. Lovely to have a garden too. Worth mentioning that there is a house being built next door, this didn’t disturb us but should probably be mentioned as there are bound to be occasions when there is some noise from builders. We would definitely return to this property.

  Reviewed by Cath5.0★Apr 2021

• "Overall the house was very good, good views of the sea, the sunrise and West Bay."

  Excellent position for walking the south coastal path. self contained back garden. Little things that I personally think need attention, the curtains need to be hung properly, the down stairs shower needed it hair tap regularly cleaned ( we did it so the water ran away easily ) . The touch control hob , does not recommend itself, the instructions are in the kitchen draw.

  Thank you for your feedback. Your feedback helps us improve the house. Cleaning of the downstairs shower hair trap has been added to the turn-round task list. Now that there is a house on the plot downhill from us, there are only views of the sea from the upstairs main bedroom ..The views over the estuary remain. Property Owner

  Reviewed by Philippa4.1★Oct 2020

• "Great location and the house was clean."

  The WiFi coverage is good, with decent speeds. The mattress in the Master bedroom is extremely uncomfortable, combined with a very wobbly bed frame. I would say the problem is even worse for people over 6ft as the bed frame design means that you’re constantly stubbing your toes in the night and waking up. Please replace the bed! A cheap king size divan bed would be perfect for this home The garden is a great space I would suggest some garden lights to allow better use of it, even some cheap solar powered led lights along the fence would be great. We really enjoyed our stay and will look to rebook for next year

  Thank you for your feedback. Your feedback helps us improve the house. There is a new king size bed and mattress for the master bedroom with no footboard, to accommodate taller guests. There is also a new mattress in the downstairs double bedroom. Property Owner

  Reviewed by Matthew4.1★Oct 2020

• "Holiday home in great location."

  The cottage had everything we needed and kitchen equipment good quality and clean.Cottage was very clean and comfortable. It has obviously recently been decorated and renovated. We would definitely recommend staying here. A couple of very minor negatives, the bed in the main bedroom was uncomfortable as it sloped on one side, a king size in a bedroom that size would be perfect., The dining room table had a very rocky top, the extractor fan in the kitchen was very noisy during the night- not sure how to turn it off. A radio would be nice for the kitchen. Apart from the bed, these were minor things that didn’t spoil our stay at all.

  Thank you for your feedback. Your feedback helps us improve the house. A new king size bed is in place. The top of the dining table has been stabilised. The switch for the kitchen extractor fan is to the left hand side of the window, by the switches for the microwave and dishwasher, behind the microwave. We have put a mains powered radio in the kitchen. Property Owner

  Reviewed by James4.7★Sep 2020

• "We cleaned some areas upon arrival and were surprised that the stair banister when wiped showed dirt on the antiseptic wipe."

  I would have thought this was a major cleaning area in the current climate with covid and the extra cleaning being done. The skirting board also showed dirt on the antiseptic cloth after wiping. We had to report the boiler during our stay as it was making a strange noise. The engineer said this was a frequent problem in this house due to the radiators being tuned down using the thermostat on each radiator. The house instruction booklet should state the house temperature should only be controlled though the thermostat in the hall to prevent this problem. Everything else was satisfactory and we enjoyed our stay.

  Thank you for your feedback. This has been our first season and your feedback helps us improve the house. We checked the banister after cleaning. When the banister is wiped with something damp, like a wipe or a damp cloth, there is a brown mark on the cloth: this is from the banister stain. I'm sorry you had a problem with the heating and glad that it was resolved for you. The thermostat in the hall sets the temperature at which the boiler kicks in: all the radiators, except the one in the hall by design, have a valve to set the temperature in each room. Therefore it is advisable to check/use both the hall thermostat and the radiator valves when setting heat levels. There are instructions with photographs in the information folder. Thankyou once again. Property Owner

  Reviewed by Michael3.8★Sep 2020

• "House was in a nice location minor bits 2 slice toaster for 4 of us was poor the cooker was difficult to operate and one hob seemed not to work."

  The beds were pretty uncomfortable also the fridge was too small and seemed to be freezing stuff. Furniture was a bit spartan but that might be driven by Covid Otherwise it was fine Loved the location

  Thank you for your feedback. Your feedback helps us improve the house. We checked out the hob. All the hotplates are now working. There is now a new, larger fridge freezer and the 2 slice toaster has been replaced with a 4 slice toaster. There is now a new king size bed new king size bed in the master bedroom and there is a new mattress on the double bed downstairs. . Property Owner

  Reviewed by Paul3.8★Aug 2020

• "The house is lovely, well equipped and in a beautiful location."

  The only slight issue we had was that the door to the twin room doesn’t close properly from the outside so kept opening when we were trying to put our 4 year old to bed, and we would have liked blinds in the sunroom or a curtain on the glass door to the sunroom to feel more private in the evening. But these were only minor issues, the children enjoyed the garden and it was ideally located with sea views from most of the windows and just a short walk to the beach and town. We would love to go back!

  Thank you for your feedback. This has been our first season and your feedback helps us improve the house. The door to the twin bed room has been eased and now stays shut. There is now a curtain for the sunroom for greater privacy in the evenings. We look forward to welcoming you back. Property Owner

  Reviewed by Peter3.8★Jul 2020

• "Could you thank the owners - apparently we were the first visitors and they kindly left us a bottle of fizz and some fudge."

  This was our 4th visit to West Bay - we usually stay in a smaller cottage up the road. No complaints but I think the owners want constructive feedback so a few small things: A radio in the kitchen and a cheesegrater would be good additions. The first evening it felt quite cold. It was only after experimenting with the boiler that we realised we could increase the heating water temperature. After that it was fine. Key box was very stiff. Took quite a while to get it to open. Great location and perfect for us. Thanks

  Reviewed by Jenny4.7★Feb 2020

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