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"Fantastic cottage with everything you need."
Peaceful location with lots to do in the area.
Reviewed by Jacqui5.0★Jun 2024
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"I took my mum, brother and partner to Cairnhill in May."
It was one of the best places we've had the pleasure of staying in. We went just after the People who left a horrible review about it.
Yes there was an issue with the boiler and it needed a new part. But that didn't stop us having hot showers and a beautiful open fire. These things happen! Debbie called me and told me about the boiler.... it wasn't planned so what can you do? Debbie did her best and we enjoyed every minute of our stay. The guy came with the new part and hey presto the boiler worked a treat! Just loved the cottage and location. Our little dogs did to. We closed the big gate and let them roam around. If you enjoy cozy nights in front of an open fire after long walks ...this is for you. Thank you D and J xxx
Reviewed by Maria5.0★May 2024
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"We arrived at Cairnhill Cottage on the Friday in May."
We were without central heating AND hot water from the Tuesday. Only enough logs to make a fire one night. Hand to boil the kettle to wash.
Reported but they could not fix it. So by the time we left the following Friday, it still wasn’t repaired. The cottage was still without heating and hot water. The cleaners turned up, we explained the situation and they would either not clean or do so without hot water!!
The greedy owner STILL. proceeded with the booking the week after us, knowing that the property wasn’t fully compliant. And guess what, it wasn’t working all week because the owner accidentally messaged us the following week apologising that they were without heating and hot water. And even worse LIED stating “don’t know what has happened as it’s never happened before!” Really, as it did the week before.
After the holiday, we messaged Sykes for help. Explained the situation. Explained that one of the elderly members of the party who suffers from COPD had taken very poorly after the stay and both kids had a serious cold. They refused any help and hid behind GDPR.
Tried to engage with the lady who was the point of contact (but allegedly not the owner) upon our return. Abrupt; un-cooperative and then blocked my number. Claimed the owners pay Sykes to deal with such issues. Sykes claim it’s the owner’s responsibility.
Don’t normally leave such scathing reviews and had Sykes and/or the owner engaged then I may not have.
However this is customer service at its very worst. Book at your peril.
In response to your review I would like to clarify a few points.
Yes the boiler did breakdown on the Tuesday night which was unfortunate and outwith our control.however we weren't made aware of this issue until 24 hours later at 7.15 pm on the Wednesday night. We responded immediately but we were unable to fix the problem so the heating engineer was contacted first thing Thursday morning. The engineer arrived Friday morning and identified a faulty control unit,returning later to replace the faulty part. We were in regular contact throughout and were reassured by your mother that all was well as you had an electric shower to wash and an open fire. I am sorry you yourself didn't contact us regarding your grievances at the time and waited till 2 weeks later to let us know. We apologise for the inconvenience regarding the boiler but felt we did everything we could to help.
Property Owner
Reviewed by Carolyn1.6★May 2024
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"Cairnhill Cottage was beautiful, set in splendid scenery and near popular locations and coast for exploring."
The cottage was the best equipped cottage we have ever stayed in and we wanted for nothing. It was spotlessly clean and the furniture in the lounge was very comfortable as well as the bed which is not always the case! We had peace and tranquillity and really relaxed and the dogs were secure in the fully enclosed garden. Definitely the best Sykes cottage we have ever stayed in. Thank you Debbie for the drinks and cakes, lovely touch.
Reviewed by Derek5.0★May 2024
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"We have had the perfect holiday at Cairnhill, away from it all…."
As it is tucked away in a beautiful spot.
The house is one of the best that we have rented, really well equipped, cosy and comfortable. Ruby the Labrador loved the garden and we enjoyed the many walks around the area. We also used Cairnhill as a base whilst we discovered the many attractions nearby- including whisky tasting at A D Rattray in Maidens. Thank you very much.
Reviewed by David5.0★Apr 2024
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"Cosy and comfortable cottage."
Very clean with everything provided. Lounge had open fire and very comfortable sofa and chair. Location was quiet and picturesque but only short drive to nearby village and town for groceries (though Asda do deliver). Garden safe for dog. Owner contactable for any queries if required. Highly recommended for relaxing, comfortable stay.
Reviewed by Claire5.0★Mar 2024
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"A lovely warm and welcoming cottage central for traveling the area"
Reviewed by Linda5.0★Dec 2023
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"Great property with everything you need, can't fault it would certainly stay again in the future."
Reviewed by Robert4.7★Nov 2023
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"Excellent weeks holiday in a spacious and clean cottage , set in beautiful countryside."
Everything you require is in the house. One minor would be the lounge furniture, it is a bit dated, but that should not put anyone off from staying there, as there are far more plus points than negative ones. Hopefully we will return one day.
Gordon and Jayne.
Reviewed by Gordon4.7★Sep 2023
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"We had a wonderful week at Cairnhill, the house itself is well equipped with everything you could possibly need, and the owner is quick to answer any queries."
We will definitely be booking to go again. It is a great base for outdoor activities, with Galloway forest Park being a short distance away.
Reviewed by Jackie4.7★Aug 2023
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"This is by far one of the best cottages we’ve ever stayed in."
Everything as been thought about for your comfort.
Debbie is a lovely lady and was very helpful.
The wildlife is fantastic, we got some amazing photographs of the Hares, little rabbit on the garden, Deers and woodpecker.
We loved there is no light pollution, so on a clear night you could see the stars so clear.
Would definitely stay here again
Reviewed by Naomi5.0★Aug 2023
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"We had an amazing stay at Cairnhill cottage ,it was very well equipped with ..."
We had an amazing stay at Cairnhill cottage ,it was very well equipped with everything you could possibly need to make your stay comfortable ,set in a rural position with amazing views ,but close enough to the town ,would revisit
Reviewed by Debbie5.0★Jun 2023
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"Wonderful and unique cottage sat in a gorgeous area of the countryside, yet with the right balance of easy access to local facilities and feeling off grid."
The cottage was impeccably clean and very welcoming. A lovely host that let us enjoy the cottage and our holiday yet would have been on hand if required.
We will most definitely recommend and hope to return.
Reviewed by Karen5.0★May 2023
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"Our second holiday at this lovely clean, quiet and well equipped cottage in a peaceful location."
The surrounding countryside is beautiful and we have now seen it in both late spring and early autumn. This is an unspoilt corner of Scotland and well worth a visit for the lovely scenery and places to visit. Our sincere thanks to Debbie and Jim for a very enjoyable and relaxing stay. Highly recommended. Roger and Sue.
Reviewed by Roger5.0★May 2023
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"We had a lovely stay at the cottage it had everything needed for a week away , great location to see surrounding areas."
Reviewed by Lisa5.0★Apr 2023
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"Cairnhill is a beautiful cottage, spotlessly clean and with everything you need for a peaceful, relaxing break."
It was great to have everything included - from hand soaps to logs for the fire. We loved seeing all the wildlife (including hares, bats, sheep and lambs and a very friendly robin) and the full moon and myriad of stars were a delight on our last night. It is a great place from which to enjoy the beautiful coast and local attractions; we had a wonderful walk from Barr village, amazing views at Bruce’s stone, relaxing time on the beach at Maidens, trips to Ayr and Maybole and a visit to Snib’s cave, to name but a few of the delights of our week here. We cannot recommend Cairnhill enough and already want to return! Debbie was a wonderful host and nothing was too much trouble despite her being so busy with looking after all her new born lambs.
Reviewed by Tracey5.0★Apr 2023
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"We stayed at this cottage over New Year and it was amazing."
The cottage is stunning, spotlessly clean and has everything you need. The location is so peaceful and although it rained for the whole time we loved sitting in front of the fire. The owners who respond to any questions immediately. You will not be disappointed if you book this. I can’t wait to go back. I’d give it 20 out of 10. Thanks for a great stay.
Reviewed by Barry5.0★Dec 2022
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"2 day break with dog at cottage with 5 adults."
The cottage had modern & well equipped kitchen with all the cleaning products etc supplied. Was spotless on arrival and having 2 showers plus upstairs toilet a bonus. Only slight negative thing for our family was the 3 narrow steps on the bend on the steep stairway to loft conversion, as 4 of us have blood pressure problems causing morning dizziness. We found easier to climb with no shoes on. Lovely peaceful surroundings for morning walk with dog . Approx 15 min drive into Girvan for beach runs with dog . Asda in Girvan too. Debbie was very helpful with any enquiries we had & allowed early & later leaving times as there was no other bookings on those days. Would highly recommend.
Reviewed by Maureen5.0★Nov 2022
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"We had a brilliant time at the cottage."
It was very clean and very well and thoughtfully kitted out; it had everything that you need and much more than you would normally expect. The area is peaceful and rural and a great base to drive to varied and interesting places. The roads are quiet and the ones up to and through Calloway forest in particular make great drives through some amazing scenery. The owners were very helpful when we asked them for help which was great. All in all it was a very restful and much needed break for our hectic family!
Reviewed by Mark5.0★Oct 2022
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"Great holiday cottage."
Very clean and comfortable in a good location for easy access to the coast and Galloway hills. Owners were very friendly and very quick to respond when we had a small query during our stay. Easy dog walking right from the cottage. I would definitely recommend Cairnhill to family and friends for a holiday.
Reviewed by Neil5.0★Sep 2022
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"A delightful well equiped cottage in attractive countryside."
A place of peace and tranquility.
Reviewed by Melvyn5.0★Sep 2022
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"Brilliant cottage in fab location with everything you could possibly need loved our break can’t fault it"
Reviewed by Philip5.0★Aug 2022
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"Lovely cottage but a bit remote."
Reviewed by Sharon4.4★Aug 2022
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"We thought the cottage was perfect for what we required in a short break, the ..."
We thought the cottage was perfect for what we required in a short break, the accommodation is equipped with everything you need to make your stay comfortable and then some, You can't do anything about the weather but when the sun came out the outside seating came into it's own , lovely and peaceful
Reviewed by Philip5.0★Jul 2022
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"The booking process was easy."
The property is if you are looking for a rural cottage in beautiful setting. We loved it.
Reviewed by Vincent3.8★Jan 2022
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"Fantastic property."
Great hosts. Very comfortable and warm. Was a pleasure to come back to at the end of a day. Felt like home from home.
Reviewed by George4.7★Nov 2021
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"Had a wonderful 3 night stay, would highly recommend and would definitely return."
Reviewed by C5.0★Nov 2021
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"This is our second visit to Cairnhill."
The cottage is warm and comfy, just home from home. Has all the required facilities for hubby to cook and for us both to relax. We book this cottage to stay with our dog to escape the fireworks on an evening. However the cottage is in a great location to be able to go on coastal or forest walks. We will be back again!
Reviewed by Julia5.0★Oct 2021
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"Lovely property situated in beautiful surroundings."
Well maintained and equipped, great little touches like washing powder and tea towel all makes packing a bit easier. As per others comments, whilst it didn’t massively impact our trip the early departure/ late checkin could be better. I would also note the it’s basic Sky so really only digital channels but we’d taken DVDs to watch in the evening. We had a lovely restful week and where able to travel to the beautiful Culzean Castle and day trip to Arran easily from this location. Thank you
Reviewed by Sara4.4★Oct 2021
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"Best equipped cottage we have every stayed in."
Really great location for a relaxing getaway.
Reviewed by Ian5.0★Sep 2021
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"An exceptionally well equipped cottage in idyllic surroundings."
A good base for exploring the local area and would easily merit more than a 5 star rating for cleanliness. A superb holiday, thank you.
Reviewed by Roger5.0★Sep 2021
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"Brilliant cottage, had everything we needed for a really comfortable stay."
Reviewed by Paula5.0★Aug 2021
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"Lovely cottage in a very peaceful surroundings ."
Very clean and spacious . Fully equipped with everything you could need . The owners were really friendly and helpful . Had a great time , close to the coastal towns of Girvan and Troon . Also about an hours’ drive from the Galloway Forest Park which is definitely worth visiting .
Reviewed by Catherine5.0★Aug 2021
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"We enjoyed a fantastic and peaceful two week stay at Cairnhill Cottage."
The cottage was beautiful, clean and had everything we could possibly want. Lovely enclosed garden that our dogs enjoyed in stunning scenery.
Reviewed by Sara4.7★Jul 2021
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"Wonderful cottage with Everything you need!"
We will return !
Reviewed by Jennifer5.0★Jul 2021
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"While the accommodation was excellent the time restrictions were very prescriptive."
We could not access the property before 4pm on the first day of our holiday and we had to vacate by 9am on our final day - really a day out of our holiday.
We rented a cottage a month earlier in Scotland through another company and the time were more relaxed.
Reviewed by Eric5.0★Jul 2021
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"A really delightful cottage."
Comfortable, warm and cosy with everything you need to make your stay enjoyable and hassle free. It is situated in a lovely area and has an outlook over countryside and is extremely peaceful. Just what we were looking for. We had a great weeks break and would highly recommend Cairnhill.
Reviewed by Rosemary5.0★May 2021
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"The cottage was just what we needed to escape the fireworks (which our dog hates)."
Beautiful remote cottage, extremely comfy, cosy with the open fire and heating, great showers/bath with fully equipped kitchen for hubby to cook from scratch! Just a short drive to the coast or bit longer in the opposite direction to gorgeous forest walks.
Reviewed by Julia5.0★Oct 2020
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"The only disappointing thing was the supply of hot water was insufficient to enjoy a bath ."
Reviewed by Zoe5.0★Oct 2020
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"As your records will show we have booked around thirty cottages with you, Cairnhill ranks in the top three of the different ones we have been to."
It was home from and we could have lived there. The spacious kitchen was comprehensively equipped and was pleasant to eat out in the garden. Shops and eateries were several miles away but the cottage more than made up for that. Covid conditions meant that any trip to Arran was not possible but more reason to come back.
Reviewed by Andrew5.0★Sep 2020
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"This is the best holiday cottage we have ever stayed in."
It was exceptionally clean on arrival, well equipped and very comfortable. It didn't feel like a holiday cottage - nothing had been stinted or done half-heartedly. The furnishings are tasteful and comfortable. We really have no negatives at all. Twelve out of ten.
Reviewed by Carole Anne5.0★Sep 2020
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"Great cottage."
Family of 4 plus dog had a great time. Garden was really nice and secure for the dog too. Can’t wait to go back
Reviewed by Adam5.0★Aug 2020
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"We had a really lovely time at Cairnhill."
Debbie was friendly and helpful on the phone before hand. The little touches like shortbread biscuits on arrival and tea, coffee, dishwasher tabs etc made it so much easier to settle straight in after a 6 hour journey.
The house was beautifully done out and the surrounding views were fantastic. This is a place where you can really just switch off, leave your day to day life behind you and relax.
Reviewed by James5.0★Aug 2020
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"Excellent accommodation, ideal for a quiet break."
Reviewed by Brian5.0★Jul 2020
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"Cairnhill is a fabulous cottage!"
It is in a perfect location, spotlessly clean, well equipped and cozy and comfortable.
The owners, Debbie and Jim were welcoming and friendly, nothing was too much trouble, an absolute pleasure!
We had friends with us from Malta, who were absolutely bowled over by the whole experience... a great holiday. Thank you.
Reviewed by Val5.0★Oct 2019
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"Cottage was perfect for our needs,and the fruit and shortcake biscuits were a nice thought on arrival off the owner Debbie, spent a totally chilled out week there, in fact a week wasn’t long enough and it was a disappointment when it was time to leave, look forward to returning in the future."
Reviewed by Gary5.0★Aug 2019
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"Very comfortable cottage peaceful location within easy reach of town lovely beaches nearby"
Reviewed by Janice5.0★Jun 2019
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"Had a great time there house was a home from home ."
Beds were very comfortable,every thing about the let was immaculate,could not had a better place to spend a week .Debbie was very helpful also.would highly recommend it .
Reviewed by Elizabeth5.0★Apr 2019
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