16 Amber Wood Lodge

69 Customer Reviews

• "The property was as described and we had a wonderful stay."

  There was however a few minor issues but they didn’t really affect us as a family. There was lots of dusty cobwebs, a broken shaving light in the en suite and a build up of blackish scum in the shower on the tiles. There was no welcome pack which we are normally used to (luckily we have been to the park before), just a WiFi password on a bit of paper on the mantle piece which next to it was a half chewed dog treat which I’m guessing the cleaner mistaken as a stone. The decking was extremely slippery and although there were signs for this it was dangerously slippery from what look like a build up on it. However the location was perfect, very quiet and close to nature walk and fishing lake which was amazing. The beds were super comfy and it was so helpful having a dishwasher and a washing machine. The lodge was bigger than we expected from the photos which was a bonus! We had a brilliant holiday and we would definitely stay again.

  Reviewed by Gabriella3.4★Oct 2024

• "Dog friendly, perfect for our short break."

  The lodge is situated in a peaceful and quiet area of the park, 10 minutes walk to the beach and 5 mins from a woodland walk. Was clean and tidy with plenty of space to relax. A few niggles, no welcome pack left which we normally expect eg details about the park, emergency contact numbers etc. The oven didn’t turn on and no booklet found. Besides that we enjoyed our time and would return.

  Reviewed by Patricia3.4★Oct 2024

• "Great location and facilities."

  Property just a little tired, but no complaints. Will be booking again ASAP.

  Reviewed by Stephen3.4★Sep 2024

• "Cottage was very comfortable and had all one could wish for."

  Cottage couldn’t have been further from amenities it is a car ride to get anything though very handy for the fishing lakes. Didn’t appreciate the long list of do’s and donts Before we left. Leave the cabin as you found it and what to do with the key would have been quite sufficient Otherwise enjoyed the holiday and will probably be back

  Reviewed by Bernard4.7★Sep 2024

• "Lovely lodge ."

  Just needs a lots of work to upgrade.needs information pack.french doors needs attention,small bedroom no latch easy to open from outside;en suite shower not usable either boiling hot or freezing cold..no bbq outside as in pics on website.outside table is a camping table needs upgrading.for the price you are charging this all needs attention

  Reviewed by Andrew2.2★Sep 2024

• "The lodge itself was great, everything you needed was there when you arrived."

  Kitchen well appointed, comfy bed, no problems. The problem was the cost of using the facilities - £12 a day per person to use the pool. We wanted to swim but the price is too high. When we looked in the pool area, it was deserted. No real surprise there. A real shame as it looked fun.

  Reviewed by David5.0★Sep 2024

• "Great property"

  Glad you had a good experience thanks for the positive feedback Property Owner

  Reviewed by Maxine5.0★Aug 2024

• "Lovely location and really enjoyed the lodge."

  Everything there that was needed. Shops not far away. New Milton station was excellent for getting out and about. Lovely surroundings and not for from the seafront if you want a walk. Lodge was very clean. Really enjoyed our stay. Would definitely recommend.

  Thank you glad you had a great time Property Owner

  Reviewed by Alison5.0★Aug 2024

• "We throughly enjoyed our stay at this property."

  The kitchen had everything you could need, which was a nice surprise, as we have stayed at other places where we had to go out and buy frying pans etc. Comfortable lounge, and wrap around decking perfect to sit out and enjoy the sun.The property is situated in a lovely quiet part of the park, a short walk to the sea and woodland walks, perfect for walking our dogs. Hoping to come back next year.

  Glad you had a lovely time hope you book next year thank you we really appreciated it Property Owner

  Reviewed by Debbie4.1★Jul 2024

• "We read so very bad reviews just before our arrival but found them very unfair."

  Apart from a slight doggy smell, expected if you hire to people with dogs, we found it comfortable, peaceful and clean. The site is very big and we wanted to use the facilities on site but were informed we could not use the restaurant. Not overly bothered by this we walked 20 minutes to the nearest pub which was excellent and then a taxi into the town for a small charge to other extremely good restaurants and pubs so perhaps much better than what was on offer in the complex. Overall, a lovely setting with nice walks within a nature park and the beach.

  Reviewed by Colin3.8★Jun 2024

• "Holiday was amazing, all kitchen items supplied t towels etc , comfortable beds, ..."

  Holiday was amazing, all kitchen items supplied t towels etc , comfortable beds, clean , didn’t smell doggy as one review stated, only one thing , more so with myself, (bandaged legs and in need of new knees ) the steps into the place I could have done with a ramp temporary or otherwise , but I managed, and sunny all during stay one couldn’t ask for more, we will return

  Thank you very much for the feedback glad you had a great experience Property Owner

  Reviewed by Joyce5.0★Jun 2024

• "The beds are like concrete absolutely no give in the mattress at all dreaded going to bed but since it was a toss up between there and the sofas which are equally uncomfortable and so low they were nigh impossible to get off without help."

  Moving onto the lavatory seats that remained broken despite reporting them. There was no welcome note to let you know important information during your stay. Cleanliness.....we didn't go barefoot as the floor was sticky and gritty. Once we tracked down whereabouts of the hoover, we found it full with what can only be described as brown silt and dirt. So emptied and used it .....in the lounge we emptied 3 times to get the same brown dirt and twice more for the hall and the bedrooms. Window ledges were equally dirty. Our dog is a white dog and had recently been washed and groomed. On returning home she had to be washed again as she was yellow/brown. Towels provided are hard and tired.Cooking utensils and pans etc. really need to be replaced as well used and tired All in all this was a huge disappointment. As we are at the beginning of the season I would expect this to be in A1 condition where cleanliness is concerned and it was certainly not that. It is such a shame as the roof had been recently refelted and the lodge is in a very quiet cul de sac in such a lovely setting.

  Thanks for your feedback, we have had a very busy season since February including Easter and apologies if on any previous occasion dogs have potentially come in from the rain and created any lingering odour. We have now had the carpet deep cleaned. We have repaired the toilet and will check the bed. We will replace the mattress topper on the king bed and will look at adding one to the single beds in the future. The sofas are 2 years old and we have not had any concerns re their height before but will monitor that. Property instructions are usually available but can occasionally go astray so we will look to replace them. The hoover is only a month old and moving forward we make sure that it is emptied every changeover. We will also check the utensils and replace if required. We are glad that you found the property quiet and in a lovely setting. Property Owner

  Reviewed by Irene1.6★May 2024

• "Before we went on this holiday the reviews changed from good to bad."

  We even tried to cancel it but this proved impossible. I had also been assured that the property was going to be closed for a month before our visit to clean it thoroughly etc which obviously wasn’t done. Pros: lovely park, great facilities, so much so we’ve booked another holiday there BUT THROUGH THEM NOT THIS ONE. Cons: shame I can’t add pictures. It was very dirty, there were soap marks still in the soap tray (old marks at that), there was masses of black hair in the plug hole, the cobwebs you could swing from, the beds were dreadfully uncomfortable and the bedding looked like had been used for decades and was a dull grey. The place stunk of wet dog on entering and so did the hoover. A couple of chairs were broken and dangerous the list goes on. Would never use that lodge again

  Reviewed by Jeni2.5★Apr 2024

• "A lovely location on the edge of the park which is very private and nice and quiet."

  The lodge is spacious with a lovely wrap around veranda with a gate so our dogs were safe. The only down side was the tired bedding and towels. These really need updating asap.

  Reviewed by Denise2.5★Apr 2024

• "The lodge is on a quiet part of the shorefield complex so ideal for our dog."

  And family. The beds are the worst thing about the lodge,they all need new mattresses and bedlinen. The patio.doors need looking at as they are not secure and there are no instructions about the complex or who to contact in an emergency. The lodge has everything you need for a family stay it is large and clean but definitely needs upgrading

  Reviewed by Jane2.8★Apr 2024

• "Old but perfectly comfortable with everything you need, however the smell of dog's is overwhelming even in the bedrooms, the hoover also stank of dog's when turned on."

  The park is lovely as is the surrounding area.

  Reviewed by Beverley3.8★Mar 2024

• "On arrival was amazed at the beautiful location of the lodge in a lovely cul de sac and spaced well from other lodges."

  However at first sight you could see the lodge was very tied and in desperate need of TLC, cheap plastic chairs and a paste table on what could be a great veranda area (glad we did not have the weather to want and sit out there). On entering met with a stale smell of dogs. The lodge was very dated and again TLC was needed, but it was clean and we were left tea, coffee and milk which was a lovely surprise. The first thing I noticed was no welcome folder, with information on the lodge, information about the site and local areas, departure procedure which was a shame. Small tv in the lodge, the towels although plentiful was ok if you were a small child. The bed linen and towels could do with renewing as thin and bobbly, the mattress in the master room so bad that my husband had to go to another room, definitely needs renewing. The lodge despite the above comment was spacious, but would not stay again because so dated and tired, shame all can be rectified quite cheaply to bring it back to life.

  Reviewed by Margaret3.1★Mar 2024

• "The property was fantastic."

  Was our dogs first holiday and time away from home. Already thinkingbwhen to book our next trip. Izzy loves the fact she could just roam about. Many thanks and see you again soon. Matt , Helen and Izzy

  Reviewed by Matt5.0★Feb 2024

• "This is a a tired and unloved chalet, a 2star property at 4star pricing."

  The chalet is situated in a nice location on the holiday park. It has a nice end pitch great parking and space around it. It is a short walk to the beach, and there is a lot to explore in the area. But the property isnt clean, it feels like the property hasnt seen much care and attention in at least 10 or 20 years, someone is just milking it for the most profits. The gutter leaks right above the front door giving you a shower as you leave the property. Perhaps because the property is shut up for so long it smells and is hard to shift. The sofas on arrival had biscuit crumbs on them and underneath them is yucky (had to retrieve bits of lego). The bed linen is old and worn. The carpets are sticky to walk on, and when brushing up crumbs from our 5 year off the carpet the mess and dog hair that came up with it was incredible. At the price and rating of the property on the Sykes website, expected better.

  Reviewed by Paul1.6★Oct 2023

• "This, in our opinion is a great place to stay/relax/enjoy."

  We read reviews before we came again "second time ". A few reviews commented on the cleanliness etc. Well in my opinion, it's brilliant. The property is a little tired, but well kept. Very clean, unless your one of those, that nothing would ever be right. We're booking again. Go see for yourselves. Have a lovely holiday. If you like to nit pick, go to the Ritz and nit pick there. 16 Amberwood doesn't need you.

  Reviewed by Stephen4.1★Sep 2023

• "As this was our 5th sykes holiday we have come to expect a certain standard, this to us did not meet that."

  No welcome pack, no information pack and cleanliness is clearly not a priority. The lodge was adequate but we don't expect to have to clean things before use when coming on holiday. There was mouldy food lodged in the back of the fridge, the sink underneath the bowl was dirty and generally attention to detail is missed, thick dust in candle holders and on lights, it just feels like it's had a quick wipe over surfaces leaving thick dust in nooks and crannies. We do not like to leave poor reviews but feel people should know what to expect. The photos and description needs updating as there is not a gas bbq or fire as shown. The outside table has a sharp edge where it has been broken. There is an ubundance of cleaning products available but I guess they're not used much! Like I said, lodge was adequate but just feels tired and unloved. Was disappointing to us as regular sykes users.

  Reviewed by Paul1.9★Sep 2023

• "Freezer draws dirty had to wash before using - Bathroom floor around toiler and sink mouldy and dirty - bedding old, faded and thin needs replacing - twin bed mattress shorter than the bases not good for tall persons - Double bed makes noise on right hand side when sleeping - NO INFORMARTION on rubbish disposal, site information or attractions - Gate to property hard to open rubbing on decking certainly needs maintenance - Toilet seat moves - side tables falling apart - Child equipment in way not room in wardrobe - need more hangers especially for trousers - Needs Bread bin please - certainly not recommended for the elderly disabled as steps to property very high and furniture very low, sorry but had to put pillows on chairs to higher them - Plus side hand soap supplied, cleaning equipment supplied, 5 dishwasher tablets supplied, quite and out of the way, enough outside chairs supplied - interesting to have the TV screwed to cabinet."

  Reviewed by Janet1.6★Sep 2023

• "The accommodation was excellent plenty of room for 5 of us, it was very clean and comfortable with all we needed for our holiday plus plenty of extras in the kitchen cupboards."

  The veranda around the lodge was large and very secure for a 2yr old and dog. The key was sometimes difficult to get back in the key lock but with practice we got there. The lodge was situated in a quiet part of the park so it was very restful. The park had good facilities but it would be useful to know approximately how much we would have to pay for the facilities, eg swim pools, entertainment, bar and restaurant.

  Reviewed by Karen4.4★Sep 2023

• "The property was tired - surface clean but dust, cobwebs and general dirt had been there for a long time."

  Beds and sofas need renewing; sofa cushions need to be checked between stays to avoid nasty surprises - we found a pair of dirty knickers. The location is lovely - quiet, spacious and full of wildlife - a shame the lodge wasn't as enjoyable.

  Reviewed by Robert2.5★Aug 2023

• "The property is ideally placed, peaceful and quiet."

  The standard of cleanliness of the property was appalling. Whoever is cleaning it is clearly not doing their job and cutting corners. Cupboards, oven and fridge disgusting. Obnoxious smell in en suite shower room. We left it cleaner leaving than it was on arrival. Shame as it put a damper on an otherwise wonderful holiday.

  Reviewed by Stuart3.1★Jul 2023

• "The lodge would benefit from a complete maintenance, particularly the area around the toilets."

  The outside wooden structures need to be attended to, the appearance is quite shabby, disappointing when arriving for a week's holiday.

  Reviewed by Jane2.2★Jul 2023

• "Excellent property, had a need to contact the owner with a minor issue which was solved without any problem."

  Four of us plus a baby, plenty of room good showers, ample hot water. Everything provided you would need in the kitchen. Had two small dogs with us which we could let out around the enclosed decking area. Would definitely recommend.

  Reviewed by Richard5.0★Apr 2023

• "A very comfortable stay enjoyed by 3 generations, the lodge is wonderfully located in a very quiet corner of the park, we prefer this to the hustle and bustle of being near reception and the restaurant."

  All you hear whilst enjoying sitting out on the veranda in the evening sun is the local wildlife! A very short & easy walk to the lovely local beach, and local supermarkets were a very short drive away. Washing machine and dishwasher much appreciated, as were all the essentials to make the lodge feel a home from home, thank you we will return.

  Glad you had a good time Property Owner

  Reviewed by Delfi5.0★Apr 2023

• "Lovely chalet on a quite part of the site."

  Ideal for children and dogs. Did have an issue with no hot water on day 1 but quickly resolved by the owner. We would definitely book again.

  Reviewed by Robin4.7★Mar 2023

• "Fabulous location."

  In the area No 16 occupied, the lodges were well spaced out. Lovely walks adjoining the site. The lodge was spacious for 4 adults. A special thank you to the owner of No 16 for helping us out at the end of our holiday.

  Reviewed by Graham4.4★Mar 2023

• "We really enjoyed our stay, it was so peaceful and out of everyone else’s way."

  The log cabin was perfect for a family of 5 plus a dog, everything worked really well and when we had a problem with hot water, you were great at getting it sorted straight away. It was very comfortable and welcoming, we had a great time.

  Glad you had a great time sorry about hot water glad it was sorted Property Owner

  Reviewed by Nancy5.0★Feb 2023

• "All very good."

  We thoroughly enjoyed our Christmas away. The Christmas decorations were great. Thanks

  Reviewed by Chris4.7★Dec 2022

• "We all enjoyed staying at the lodge there was plenty of room for for our family of six and one dog ,it was clean and well equipped and would definitely love to stay again ."

  Reviewed by Susan5.0★Dec 2022

• "This is the second year staying at the lodge and we have already booked to stay same time next year."

  This place is exactly what we want. We go out of season for our dog and it’s his little holiday. The lodge provides towels, linen and little touches you wouldn’t think. People have said previously it’s a bit tired in places but for us this place is ideal. Can’t wait to return next year

  Reviewed by Kelliane5.0★Nov 2022

• "We really enjoyed our stay at 16 Amberwood."

  The lodge was very well stocked and comfortable (apart from a very creaky double bed!). The location was perfect, so quiet and within easy dog walking distance of the beach. Just one small niggle - we couldn't get any hot water in the ensuite shower. Not a problem for us as we used the main bathroom where the shower was fine but may be an issue if the lodge was fully occupied!

  Reviewed by Lindsay5.0★Sep 2022

• "Plates put away dirty ."

  . so odd as there is a dishwasher ... so not a problem. Great lodge for a family and dog. Nice large living area and quiet secluded location. Perfect for us for a week. The washing machine was a bonus. A bigger television would be good or maybe I need to go to Specsavers LOL .

  Reviewed by Jane3.8★Aug 2022

• "Lovely well situated lodge."

  Well equipped. Mattresses a little tired and not to comfortable. We really enjoyed our stay.

  Reviewed by Eve4.1★Jun 2022

• "The property was well equipped with all mod cons and located on a well run up market site with loads of facilities."

  It is situated in a very quiet cul de sac location away from the reception which suited us as it was nearer the footpath leading to the sea. A few anomalies - The washing machine initially displayed an e30 error code (door problem) but worked well after the door was opened and closed. Isolating switches for the towel rail and extract fans located in bedroom and corridor. Minor maintenance issues - Light bulb missing from one of the bedrooms. Battery powered lights under kitchen cabinets and fragile headboards on single beds need attention. Generally a very enjoyable and pleasant stay.

  Reviewed by Anonymous4.7★May 2022

• "We recently spent a lovely weeks stay in number 16 Amberwood."

  This clean, comfortable and very well equipped lodge is up to the standard that one expects when arriving at your holiday destination.It’s situated in idyllic surroundings at the end of a cul de sac, very tranquil.we can add this accommodation to our long list of successful visits to Shorefield.

  Reviewed by Dennis4.7★May 2022

• "Nice to have heaters, new furniture and carpets and good to see that owners took note of previous complaint about them."

  The cabin was rather ‘tired’ on the outside and could do with re-painting but overall we found it clean and comfortable and suited our needs.

  Reviewed by Paul4.4★Apr 2022

• "Absolutely fantastic place to stay."

  Perfect as quiet no passing traffic or people. Clean, tidy, so many added little extras that made all the difference. Just what we were after.

  Reviewed by Karen5.0★Mar 2022

• "Despite having a problem caused by the recent storms, resulting in damage to the roof, which was still waiting attention, we had a lovely stay."

  The cabin was well positioned (although a long way from the main site areas, not a problem for us, we enjoyed the privacy). Well equipped, very clean - loads of cleaning stuff! Forgot to mention the grill didn’t work well, although the oven was fine so we used that. Overall, great place to stay!

  Reviewed by Janet5.0★Feb 2022

• "Stay was brilliant."

  Hot water could’ve been a little better.

  Reviewed by Shannon4.7★Nov 2021

• "+ Spacious lodge with 3 dedicated parking spaces."

  Everything you could possibly need for a holiday. Great that all linen was provided and there were also loo rolls! Location for us was great as it was situated in the furthest corner of the park, about 15 minutes walk from clubhouse so no noise apart from the noisy rabbits and squirrels! - The settees were tired and you didn't sit on them, you sat in them! Over the years the toilet seats have been replaced and the new ones don't fit! Master bedroom needs a curtain like the rest of the rooms in the lodge. The blind that is there is too thin to shut out outside light.

  Reviewed by Gillian3.4★Nov 2021

• "Sofa looked like the picture but was very uncomfortable as the springs seemed to have failed."

  would have been fine for a short break but was difficult for a two week break with elderly parents. Lodge was in a beautiful quiet location, close to the beach and away from the hub bub of the busy site. excellent location, would recommend to others.

  Reviewed by Elizabeth4.4★Oct 2021

• "Well equipped and spacious wooden lodge with easy parking and free WiFi, very quietly situated in the furthest corner of Shorefields Park."

  The Park's facilities (eg shop) are about 15 mins walk away. Enjoyed the woodland walk into Milford village and the walk to the sea front, with it's beautiful views of the IoW. Plenty of interesting places to visit nearby.

  Reviewed by John5.0★Oct 2021

• "Dog friendly."

  Lovely site with plenty of walks. Short walk to beach. Very comfortable accommodation.

  Reviewed by Charles5.0★Sep 2021

• "Disappointing The lodge was dated but we could see that from the photos before booking."

  However, we did expect it to be clean, especially with the Covid situation. There were cobwebs everywhere, a couple of pillow cases were dirty (looked as though they hadn’t been washed) and table surfaces were grimy. Luckily, we had anti bacterial wipes with us. Then there was the wonky frying pan which didn’t sit safely on the hob and a lack of lighting due to missing light bulbs. The outside light was also broken and didn’t work. The lounge furniture was grubby and uncomfortable. On a positive note, the park is clean and tidy and very well kept and the lodge is situated just about as far from the main entrance as you can get so it was very peaceful. The door to the small twin room which has been mentioned in previous reviews has been replaced. After phoning the owner the morning after we arrived to say about the lighting issues, she arranged for maintenance to come and replace the missing bulbs and the broken outside light. Despite these issues, we had an enjoyable stay and would return to the park but to another lodge as this one is in dire need of updating.

  Reviewed by Audrey2.2★Sep 2021

• "We had a great weeks holiday at Amber lodge."

  It was comfortable and well equiped. The sofas are squashy but comfortable to sit in. It is in a quiet corner of the site which suited us. The pool on site was excellent and the staff were all friendly and welcoming. It is in a good spot to explore the local area.

  Reviewed by Beryl4.4★Sep 2021

• "Just the sofas and the out door furniture were not comfortable."

  It was a bit tired looking but we enjoyed our stay. Lovely quite spot on a huge site. Gorgeous part of the country, lots to do and see.

  Reviewed by P3.4★Aug 2021

• "We couldn't find the key initally and had to hunt around the outside to find the box, it would have been nice to be told exactly where it is was located."

  There were around 5 or 6 light bulbs that were blown, these should have been replaced. The main pictures showed a gas bbq but it was in fact a charcoal one so we never used it.

  Reviewed by Robbie3.4★Aug 2021

• "Shorefield country park was a great place to spend a few days away with our two daughters (7 and 5)."

  The facilities were good- outdoor and indoor pools, play area, woodland walks and great evening entertainment. The arcade next to the bar/ restaurant was also a big hit. The cabin had everything we needed, but like other reviews it really could do with a deep clean - there were cobwebs everywhere! The sofas are also on their last legs and we would t have wanted to spend all day in the cabin.

  Reviewed by Allister3.4★Aug 2021

• "I have already spoken to Sykes about our issues with our accommodation and I have been assured that our feedback will be passed on to the owner of 16 Amberwood."

  Reviewed by Paul1.3★Jul 2021

• "Group of six girls attended."

  The chalet was clean, comfortable, warm and had all the facilities we needed. Bathrooms were clean, they provided bleach and toilet rolls. Parking available. Spacious enough for the six of us. And peaceful location.

  Reviewed by Mina4.7★Jul 2021

• "We haven't let the facilities or cleanliness of the lodge spoil our holiday, but the lodge could do with a deep clean and maybe complete sets of glasses end other crockery upgrades."

  ..3piece suite in lounge feels as if springs have gone as you sink right into it..lots of cobwebs in prominent places..shocked during these covid times to find a cupboard full of other guests food?

  Reviewed by Debbie2.5★Jul 2021

• "The property is in a lovely location and the park is great, but what let it down was the cleanliness of the lodge, cobwebs everywhere and dust."

  Hairs on one of the shower heads before we had even used it. The lodge needs some updating, one of the doors to the twin bedded room has a panel missing from it which is unacceptable it means the occupants have no privacy.

  Reviewed by Nicola2.8★Jun 2021

• "I emailed you twicw whilst we were away but heard nothing back."

  We were disappointed with the cleanliness of the lodge, especially the kitchen area. Due to lots of ants on the worktops I decided to try & clean with anti bacterial spray to see if it helped. I moved the microwave & toaster & was disgusted by what I found, stains, food debris & even a dog biscuit, no wonder we have an ant problem!! Also, the grill on the cooker isn't working. Although it ignites it won't stay lit. I resorted to the frying pan which has a very uneven base making it dangerously unstable. The corkscrew also has the top snapped off making it unusable! There is a whole panel missing out of the door of the smaller twin room & also in this room the battery in the smoke alarm needs replacing as it beeps continually. The lodge on a whole was OK regards comfort but the sofas were grubby & not the most confortable. The location on the park was ideal but sadly one of the worst places we've stayed in regarding cleanliness.

  Reviewed by S2.5★Jun 2021

• "I've given 1 star as Shorefields is lovely and the chalet was in a good position however the property itself was filthy."

  Not just a skimped clean but neglect over a period of time. The oven was too filthy to use, the grill pan was full of grease, the washing machine drawer was mouldy, no cupboards to put any food in so food was constantly covered in ants, dust and cobwebs everywhere, shower screens dirty, curtains frayed, piece of the door missing on a bedroom, cupboards too full of stuff for our things to go in but the worse was the beds, the sheets were stained and covered in bits and hairs. We had to root, around in one completely full cupboards, to find bedding to change them. The towels and bath mats were extremely thin and small, not sure if the mats were clean either. This would be bad enough in normal times but at present everything is supposed to be extra clean and sanitised. You send out intructions about extra cleaning, no cushions or books around, and then we arrive to this, stuff everywhere and no sign of any cleaning products being used at all. On emailing your company the initial response was that the owner would come and clean the oven. We declined, this should have been done already and was only part of the problem. We were then offered £50! The reviews and the 4 ticks for this property is misleading, apparently you never inspect properties so where do the 4 ticks come from, how can you know if they're fit for occupancy, as this clearly wasn't? I spoke to a different person each time and was just told it's between you and the owner although my contract is with yourselves, the only contact with the owner was a mobile number that no longer worked, as I'd already reported. I have photographic evidence to back up all the above.

  Reviewed by Barbara1.3★May 2021

• "Lovely quiet spot in the park."

  Lovely spacious lodge. I wish I could buy it, was a perfect first getaway after lockdown.

  Reviewed by Michelle5.0★May 2021

• "Absolutely lovely lodge, was perfect for our needs."

  Fully stocked with cleaning and kitchen supplies and games for the children. Only thing was it said gas bbq and it was charcoal, but it just meant we waited longer for dinner. perfect location on the park, lovely and quiet. Would visit again definitely, thank you for a delightful stay.

  Reviewed by Lisa4.4★Apr 2021

• "We fully enjoyed the accommodation and it's location."

  As for a few heads-up. A section of guttering left of entrance has come apart. Second bathroom window is difficult to close.

  Reviewed by Lorna5.0★Dec 2020

• "We had a lovely weekend celebrating my dad's 70th birthday."

  The lodge was warm, comfortable, very well equipped and the owners were extremely accommodating to our requests. We would definitely recommend and return for a future stay in the lodge.

  Reviewed by Helen5.0★Oct 2020

• "Totally fell in love with this property."

  So quiet and relaxing. Clean , even left us tea, coffee and milk. We will definitely be renting this property again Comfy beds, lovely private decking all round, complete with a gas barbecue

  Reviewed by Susie5.0★Oct 2020

• "Everything you needed was there, lovely place, could not fault it."

  Get up early and you see plenty of rabbits and squirels.

  Reviewed by Joan5.0★Aug 2020

• "In your description you implied the swimming pool sauner etc was included, and we had to pay on top."

  Otherwise it was ok and we enjoyed our holiday.

  Reviewed by Nicola3.8★Dec 2019

• "Fire in lodge was not working so relied on radiators which were OK, some lights ..."

  Fire in lodge was not working so relied on radiators which were OK, some lights not working Could have done with some more oven dishes but apart from that all was OK

  Reviewed by Bob4.1★Nov 2019

• "The country park where the cabin was is extremely well thought out and in a great setting."

  When we went there was extreme rain and the shorefield staff were so intent on keeping exits etc open for the residents. The cabin was beautiful and very comfortable with excellent facilities. We had a slight problem and had to call the owner who was immediately down to help us. The only problems we had which did not spoil our time there was that the tea towels were clean however they smelled stale so we could not use them. The cleaning was a bit to be desired, corners in the bathroom and under the sink were very grubby. The bed linen was excellent and towels for everyone supplied were good. There was basics supplied (tea, coffee & sugar) and the nice touch was a pint of milk left for us in the fridge. The shop was very well stocked and the staff were very welcoming and friendly.

  Reviewed by T4.4★Oct 2019

• "Very warm, great location on the site, lovely and quiet."

  Beds relatively comfortable. Sofas not very comfortable. Would recommend and hope to return.

  Reviewed by Anna4.1★Oct 2019

• "The park and accommodation is very pleasant and our particular lodge was very well equipped for us and our young children."

  However on our arrival within 5 minutes the power went off and we were without electric for a good 45 minutes, the maintenance man was extremely polite,helpful and very efficient in getting electric switched back on from outside the property (we had obviously tried the trip switch etc inside the property) The owner also came after electricity was back on and was nice enough. I went for a bath and needed to clean it first as although no scum lines it had an abundance of hair in it and on the tiles,not something you want to find. The property is brilliantly equipped for a family holiday and we enjoyed ourselves enormously at the property, maybe though the housekeeper needs to spend a little time organising the cupboards and tidying. Our only other complaint is in the description of the lodge and park it very much leads you to believe you have open access to the swimming pool and all facilities, one of the main reasons for booking the lodge was the use of the swimming pool so we were very disappointed to discover we had to pay to use the pool. All in all an excellent base for a family holiday and would return and recommend.

  Reviewed by Paul3.4★Oct 2019

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