Roebeck Retreat

24 Customer Reviews

• "Disappointed not to have internet available."

  Didn’t realise there was no hair dryer either. The seat on the toilet was wonky and several light bulbs had fused. Didn’t try the radio or the dvd player, so can’t comment on those. I felt that as it was a large estate it would have been useful to know whether the accommodation was in the south/north/east. Took us a couple of circuits to find.

  This property is not advertised as having either wifi or a hairdryer. If you had contacted the management team they would have replaced light bulbs asap. Having just checked the directions to the property issued to all guests it quite clearly states: 'Follow signs to North field' Owner Property Owner

  Reviewed by Carol3.1★Oct 2024

• "On arrival we thought the house was lovely, and it is."

  I think it would be considerate if you mentioned the park rules for people before booking. The house is listed as ‘family friendly’. Upon arrival we read the rules for the park which state that children are not to make a ‘nuisance of themselves by not playing football or riding bikes’. If we had known this, we probably would have looked elsewhere considering we have two young energetic children. The house itself is nice and plenty of kitchen utensils etc, just a shame about the rules that were not shared prior to arriving.

  Wow, I cannot believe I am reading this! Why would any parent 'complain' about a polite request not to allow their children to be a nuisance to other park users. Surely this is 'common courtesy?? and really they should not need to be reminded of this. I have let this property for 8 or so years to numerous families with children of all ages but, this is the first time any parent has complained about the fact that their children should behave and show respect to others. Thank you for your positive words about the property. Property Owner

  Reviewed by Stewart2.5★Jul 2024

• "Lovely place, clean well decorated and just great place to stay."

  We really enjoyed the place. Everything catered for. Thanks very much

  Thank you so much .. Property Owner

  Reviewed by James5.0★Mar 2024

• "My 1st experience but will not be my last, perfect from start to finish, ..."

  My 1st experience but will not be my last, perfect from start to finish, accommodation was well equipped, Booking/ property instructions very easy from start to finish, very happy

  Thank you so much for your kind words Property Owner

  Reviewed by Paul5.0★Jan 2024

• "Maintenance of cupboards door hinges."

  Taps in bathroom. TV is next to useless, too small sound and vision distorted. Only small annoyances but we enjoy our stay . Nice little bungalow.

  Reviewed by Alan4.1★Sep 2023

• "A lovely little bungalow with beautiful views."

  It was clean and comfortable. Facilities had all you needed. T.v could have been bigger. Internet Wi-Fi poor. The direction needs to be clearer as we first went to wrong cottage. Found it in the end by asking directions. Overall a lovely place to stay and would come again. Definitely recommend thank you!

  Thank you for your comments etc. It's certainly refreshing to see that there are folk who can appreciate us letting you stay at our 2nd homes and good for my housekeeping team who work so hard to keep it up to standard. Owner Property Owner

  Reviewed by Emily5.0★Aug 2023

• "Roebuck Retreat is a nice bungalow with a lovely modern kitchen and a range of comfy chairs in lounge area."

  There is an enormous patio with good views over the countryside. However, it was let down by the fact that the combi boiler hadn't been checked, it had lost working pressure( the gauge was showing zero pressure) and needed repressurising (a 5 minute job). Sykes only give a landline phone number for contact with their emergency team, not much good if you are deaf like we are but we texted my son at home to contact them but apart from saying they would contact the owner and providing a mobile number for the housekeeper ( which we sent a text to but no reply from her) NO ACTION or prompt help was done. In the end as we have a combi boiler ourselves and know how to set the pressure we did it ourselves so we could have hot water. We are home now and its eight days since we texted the housekeeper and still waiting a reply. If we had not known how to reset it we would have been without hot water for the whole weeks holiday. We were initially reluctant to reset boiler as it is not ours and did think of asking my son to call out an emergency plumber as we had not heard back and still haven't from the housekeeper. The lack of WiFi and the very small tv are unusual as most holiday lets we have stayed in in the past provide a full sized TV and WiFi. The arrangement of the way one bedroom and bathroom doors open into hall while the other two open into the rooms takes getting used to. The bathroom has a shower over the bath running off a mixer tap, the taps were difficult to operate to get the shower running at the right temperature, in fact all the bathroom taps could do with replacement washers if not outright replacement. The external door locks could do with a shot of WD40 so they operate smoothly while the front door handles look ready to pull out of their housing. There is an infestation of ants under the patio doors. The duvet on the double bed was winter weight and that on top of the memory foam mattress made for hot uncomfortable nights. The bedroom curtains could do with black out linings as the sunrises early and floods the bedrooms with light The roads leading to the property are unmade and make for a bumpy ride especially over the speed humps. The property is also quite remote and there are no local shops within walking distance, not even a general store on the site. Finally, there is a lack of storage for suitcases, not a problem if only 2 people staying as they can use the second bedroom. The owner has stored large bags on top of cupboard in hall and bedding on the top of the "open" wardrobes in the bedrooms. To sum up, Sykes need to get their act together regarding emergency repairs, the owner needs to leave a mobile contact number for the same reason. It does not help that currently check in times are after 5pm ( a hangover from Covid, in theory properties needed to be cleaned, disinfected and aired ), a check in time of 3pm would give more time to fix any problems found upon arrival.

  I will try and address most issues but, some are your personal preference i.e., the way the doors open and the weight of the quilts - lightweight covers are provided as an alternative. Beyond owner remit - roads (highway agency) & site shop (park owner) though details of the nearest one is made clear in the property description. Check in time is after 4pm. WiFi: not advertised as having wifi but mobile reception is good enabling use of mobile data. Storage: plenty available under the beds - guests are not encouraged to put suitcases on top of wardrobes/cupboards for health & safety reasons. Not sure why there were issues using smooth running lever taps in the shower. Boiler: guests are asked to kindly switch off all possible electrical appliances to help keep electric costs down. Unbeknown to the housekeeper the previous guest had included the boiler - one of those unfortunate things. Such a pity when not getting response from the housekeeper - who has confirmed no text was received on her phone - that contact was not made to myself via Sykes. Had this happened I can assure you someone would have been there within minutes. Ant infestation under a property that sits on concrete with no 3rd party verification or photos provided??? I will ask my housekeeper to check the doors for any damage that might have happened during your stay. The owner Property Owner

  Reviewed by Barbara2.5★Jul 2023

• "Very well equipted but could do with a clock and a larger television."

  Beds were comfortable but headboards on the single ones creaked and we had to go into the double which was much better. Over all a nice lodge.

  Reviewed by Venna2.8★Apr 2023

• "Nice clean and tidy."

  9 in the morning until 5 in afternoon is too early for arrival and leaving. I had no response when using the phone number provided. Twice!

  Reviewed by Alan3.8★Oct 2022

• "Smells slightly musty on entry."

  Bath seal gone and wide gap in sealant. Could do with an oven glove. Bar stool backs broken.

  Thank you for letting me know that you damaged a bar stool and that the oven glove has 'disappeared' - appreciate it. The other matters will be verified by my management team and rectified where necessary. Linda Owner Property Owner

  Reviewed by Vivian4.4★Sep 2022

• "The property is lovely, comfortable and clean."

  The directions are not so good as you are sending people to an entrance that has been closed for a year. Please sort this out on your website

  Reviewed by Jan4.4★Sep 2022

• "We thought the place was amazing and would definitely come back again."

  The only thing that I had seen was that one of the panels on the balcony was not secure, if some pressure was placed on there someone could hurt themselves as it was only held with some plastic zip ties. Everything else was fantastic.

  Thank you for your kind comments, I am glad you enjoyed your stay with us. Your comment re the balcony panel is welcomed and is being rectified. Property Owner

  Reviewed by Ian5.0★Jul 2022

• "Excellent place to stay, really cosy and had everything I needed for a stay on the island"

  Thank you. Linda Property Owner

  Reviewed by Clare5.0★Mar 2022

• "Absolutely perfect for what we wanted."

  A lovely and relaxing place to stay and a competitive price. Would have loved if we hadn't needed to lift a finger to tidy up on departure but I know this is fairly standard!

  Thank you. Linda Property Owner

  Reviewed by Emily5.0★Feb 2022

• "We had a lovely relaxing week on this quiet site."

  The retreat was better than we expected. You had everything you could want and more. The only criticism I had was the size of the TV, having problems with my sight I struggled to see it. Would definitely return.

  Thank you, pleased we exceeded your expectations. Comments re TV have been noted. Linda Property Owner

  Reviewed by Jez5.0★Nov 2021

• "Comfortable stay for the 2 of us for 2 weeks."

  When we arrived at the site via the new entrance we had difficulty in locating No 2 as there are four No2s. More detailed location of the property is needed. We found double bedroom small, and had to use twin room for storage. It would have been crampt for 4 people. Otherwise had a good holiday. WiFi would be a bonus for this property

  Reviewed by Phillip4.1★Sep 2021

• "Problems with the property on arrival were that I needed to find the hoover to get rid of the hair on the floor."

  The floor had been moped but hair was left everywhere. Fortunately the hoover did the trick. In addition, the windows were very dirty. During the stay things that became annoying were, 1, loose flooring in kitchen, step on it wrong abs it hurts your foot, 2, patio doors don’t open as they hit the slabs outside, 3, loose and wobbly bath, 4, doesn’t effect use but has a poorly fitted kitchen. The worst thing to deal with was the ant infestation, we had ants coming through/around the patio doors even when shut, and I put any powder down that I found under the sink. I don’t expect to have to deal with ants running through a property that I’m renting for 1 week. Whilst I have no negative feedback for Sykes, and none of the problems above are massive, added all together that property is a mess and should be sorted properly before charging so much for it. Not impressed. I will not recommend staying there.

  Thank you for your feedback, I do give out contact details and at the property there are contact details for the on call housekeeping service asking guests to let them know re any issues at all. Sykes Cottages also have a dedicated help line for any guest concerns. We are sorry that we were not given the opportunity at the time to investigate, verify and remedy any concerns.The property is being checked thoroughly for any remedial work necessary. Property Owner

  Reviewed by Benjamin1.9★Aug 2021

• "We were delighted with the cottage cleanliness and comfort the only two minor things were no WIFI and small TV ."

  Other than that fine we will go again

  Reviewed by John4.7★May 2021

• "We had a lovely weekend break and found the bungalow extremely well equipped, clean and comfortable."

  Bedrooms are a little on small size but adequate. The site operates a one way road system which made the entrance extremely difficult to find. It's a very narrow entrance so better signage would have helped enormously.

  Reviewed by Eileen4.4★Sep 2020

• "The bungalow was comfortable and spotlessly clean and we had a very enjoyable week."

  There were just a few minor irritations. We searched but could not find the local info about places to visit and eat at. On day before leaving, we found them = hidden at the back of a shelf which was under the top of the unit. There were no clear bags for used sheets etc. There were no cushions for the outside chairs. There were only 2 dishwasher tablets. No spare small bin bags.

  Reviewed by Patricia5.0★Sep 2020

• "Very nice, modern accommodation ,very clean with extra measures put in place for Covid."

  Very peaceful and relaxing location. Unfortunately no WiFi, this would have been very useful, especially when searching for things to do on those British rainy days.

  Reviewed by Christopher4.7★Aug 2020

• "Had an amazing week in the isle of wight."

  Was a lovely little w holiday cottage. Main bedroom very small but was fine as we were only sleeping in it. Wii fi would be good and maybe a fan or something as got really hot esp at night when we left the window open we got bitten a lot. We braught a fan and made it a lot more comfortable. We would deffinatly return the isle of wight is a beautiful place to visit.

  Reviewed by Maryanne4.1★Aug 2020

• "Perhaps unknown to you we have had Sykes holiday lets before but this one was different."

  At other times my wife and I have gone on our own (we are both over 80 ) this time we went with our two girls (both shall we say over 50) and your cottage was a success ! !. The size ideal for we four .we had the double bedroom, the girls The two singles just like when they were little ,and they enjoyed this very much. The bathroom small but adequate just like home in the old days The kitchen/lounge/ dinette large enough for four ,not very small folks to cook in, eat in and chat in and the views towards the sea brilliant. we chatted to the people who maintained the place and found them delightful.. Well..we had a super holiday. Thanks

  Reviewed by Beatrice4.7★Jun 2018

• "The cottage is very well equipped, and on entering we found everything beautifully presented to the highest standard."

  One could only say it was one from home. Sykes took care of us in a very fair and helpful manner, we will use them again, and soon.

  Reviewed by Alan5.0★Sep 2017

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