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"On arrival we found the welcome pack very nice , but from then on we found the ..."
On arrival we found the welcome pack very nice , but from then on we found the place to be unclean I will attempt to send photos , we found the upstairs bathroom toilet dirty human fecies the bath was dirty my wife clean both and the tiles surrounding the bath , we found the clean materials under the sink and I would of thrown them out long ago , only one dishwasher tablet in packet and only one squirt of washing up liquid so bought our own from shop , dried blood found on mattress covers in two bedrooms and a nail sticking out of floorboards on landing , outside furniture full of rust and uninviting as mentioned I have photos so will send them onto Sykes ,we booked for 7 days and left after 4 ,house has so much potential as a holiday let but left unkept and unclean
Mark and Mandy Richards
Dear Mark and Mandy
Thank you for taking the time to send this email.
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We are both surprised and extremely sorry to hear that you did not have a good experience and that your wife felt the need to clean the bathroom on arrival.
That is not how we want our guests to start their stay at Oak Meadow. I do wish that you would have contacted Sykes or us on arrival, so we would have had the opportunity to send someone to right the wrongs for you and make your stay a pleasant one.We do have a very experienced cleaner that has been helping us for a long time and will be sharing your views with her. We would really appreciate it if you could send the photos, so we can share those with her too.
I will speak to Sykes today and follow their guidance on how best to solve this situation.
Many thanks again for taking the time to contact us.
Kind regards
Tina and Alex
Property Owner
Reviewed by Mark1.9★Nov 2024
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"A lovely idyllic spot and a very nice house."
We especially liked the cosy kitchen/diner and the lovely outside space.
We only have one suggestion: Some more forks and plates would be handy of you are staying with 5 or 6 people.
Reviewed by Esther4.7★Jul 2024
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"Prachtige en rustige locatie."
Faciliteiten zijn enigszins gedateerd, maar dat vonden wij niet zo erg.
Sommige dingen zijn aan vervanging toe (o.a. toiletbril beneden, sluitwerk serre). Bij het stofzuigen aan het eind van ons verblijf, merkten we dat er een stopcontact (links van de tv) onbruikbaar was.
Tot slot: we waren erg tevreden.
Reviewed by Cor4.4★Jul 2024
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"We loved the ambiance of this place."
Unique and a great relaxing location. Probably not for everyone who wants a ultra modern place but it was perfect for us and the dogs
Reviewed by Karen4.1★Jun 2024
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"We hebben een fijn verijf gehad bij Oak meadow."
Het huis is gezellig en karakteristiek ingericht. Er stond een fantastisch welkomst pakket klaar met wijn, brood, chips en koekjes! Ook een ruime voorraad toiletpapier. Geen kaal huis dus. De houtkachel is heerlijk en er staat een mand met hout klaar. Er is 1 ruim tweepersoons bed. De andere 2 zijn smal. Goed om daar op te letten. Onze twee pubers hebben we maar het grootste bed gegeven om te delen.. De schoonmaak kan net wat beter. We troffen toch nog hondenharen aan van de gast voor ons ( als ik de andere recentie zo lees:)). Maar het is ook een ouder huisje met planken vloeren. Dus lastiger te reinigen. 1 advies aan de eigenaar: de kleine bank zit echt niet meer goed. Verder hielp ze ons heel snel toen we ons per ongeluk buiten sloten en er problemen waren met de watervoorzieningin de regio. Nogmaals dank daarvoor!
Reviewed by Mh3.4★Apr 2024
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"It was an amazing and well furnished cottage, beautiful inside and out."
We had two dogs with us and they loved it as well, we did have to clean the upstairs toilet again and the dishwashing supplies/kitchen cloth weren’t clean. But overall our stay was amazing, lots of castles and relaxing. The only tips we would have is that it would be nice to have a bit more information for dogs for the area. Or walks you can take them on from the cottage with a map.
For dogs this property is very nice but you’re on a winery and there is nothing to separate, you can walk around the winery which is nice for the morning and evening walks but sometimes there are also guests of course.
Reviewed by Feline4.4★Apr 2024
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"Should state that stairs are steep."
Bath is difficult to access and impossible for anyone with disability or limited movement. No separate shower to use.
Heating very efficient. Kitchen nice, but mugs, plates etc very random. Needs small fry pan. Beds are high, but duvets thick and warm. NO wardrobes at all! Only hangars on wall hooks. Chests of drawers have handles missing and some had odd sheets and bits left in them. Quirky house in a nice setting. Would be delightful when warm enough to use conservatory. Not keen on WC opening straight into kitchen. Overall nice house in good position ( despite potholes on entrance) but some amendments and warnings needed.
Reviewed by Elizabeth3.1★Mar 2024
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"Downstairs toilet blocked from the get go, literally flush it and all comes to the top."
The lock broke whilst I was outside. 5.30 am had to call a locksmith, cost a substantial amount of money for me to sort. Owners are refusing to help with this at all. Even though locksmith has confirmed the lock was faulty. Very unfair and I’d never treat anyone like this, hence I cannot understand why these people would. I advise against staying here.
Reviewed by Laura3.1★Feb 2024
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"Een heel gezellig huis."
Lovely to hear you enjoyed your stay. Thank you
Property Owner
Reviewed by Jean-pierre4.4★Nov 2023
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"Had a lovely relaxing stay here, visited Hastings, Rye and Battle which were all close by."
Nice views of the vineyard which you can walk around and a lovely long sofa to curl up into with the fire going on cold nights. The owners were super friendly and helpful , would recommend.
Lee
Reviewed by Lee5.0★Oct 2023
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"6 a.m."
shotgun-fire in the adjoining fields *every* morning sent us home early, more exhausted than when we arrived. Bizarre, unfinished renovation - certainly not "thorough" as described - unpainted bare plaster walls, no light switches for the kitchen near the living room/front door, the downstairs toilet is now off the kitchen where the hall wall has been removed, ugh. No measuring jug/spoons/kitchen scales. Single glazed windows with no coverings in places at the back, will be very cold in winter! Bathroom toilet doesn't flush properly, dirty windows throughout, unkempt/unmown garden... No welcome info on arrival, spent the 1st evening trying to get onto wifi (the arrival email came the next day). The cottage feels unloved/unwanted - nowhere close to other 4* cottages we've stayed in, sadly.
The picture of the sunroom is taken from the Carr Taylor vineyard's outdoors terrace, making it like a fishbowl, completely lacking privacy - needs a hedge planting! Cottage is at the entrance to the vineyard RIGHT NEXT to visitor's area, which is just not made clear on the listing - it is certainly not private/secluded/away from it all!!! The lane is very busy with constant cars, vans, minibuses and full size coaches coming and going all day, sometimes making it difficult to get to the cottage and on/off the drive. Not "idyllic" as described, by our definition.
However, the milk/butter and dog bits were appreciated and the log burner was lovely!! Well-placed for access to Hastings, Rye and the south coast, Battle, High Weald etc.
Thank you for your feedback, we will take your points onboard. Some we are aware of and are in the process of fixing and the others we didn’t know about so we'll add to the list. However, it also appears some of your points are the choices we’ve made when renovating the house with love, are simply not to your taste.
Unfortunately the gunshots are a downside to being in the country. This is seasonal and until this weekend we’ve only just heard this and only in the distance after 8am. We’re sorry you experienced this and can only assume that during your stay it was closer than usual.
We’re sad to hear our purposely, polished, plastered and sealed walls are not to your liking but we and other guest’s enjoy this finish.
Not totally sure about the kitchen lights, they are in the kitchen and the living room/front door switches are by and in living room/front door.
The house is double glazed throughout apart from 2 very small original windows. This is not a problem in the winter.
We decided not to put blinds in the kitchen but we have them at the front of the house. The kitchen windows are in a position which are not facing the lane and for us they frame the vineyard beautifully.
We are set back from the lane going to the vineyard so we do have some cars going in and out and it seems unfortunate this was a problem, we’ve never experienced not being able to get into the drive.
We’re also sad to hear you didn’t find Oak Meadows the idyllic spot that we do, as we love spending time there.
Glad you enjoyed the long burner and thanks again for the feedback.
Property Owner
Reviewed by David1.9★Sep 2023
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"Oak Meadow was an utter pleasure and a peaceful sanctuary."
The house was creative and individual, with a beautiful garden to sit and enjoy the views across the vineyard. A fantastic base from which to explore the area which is rich in history.
Reviewed by Elizabeth4.4★Aug 2023
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"Please see my email of 9 June."
Reviewed by Claire1.9★Jun 2023
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"We had a fantastic break the only feedback I will give is if you could create a ..."
We had a fantastic break the only feedback I will give is if you could create a closed area within the back patio area we could still happily sit in the sun without having our dogs on their leads
Hi
We are so pleased you enjoyed your stay at Oak Meadow .
Thank you for your feedback , we now provide a secure mobile dog lead peg , so both guests and their pets can relax . We currently love the view of the vineyard so much that we are reluctant to enclose the garden .
Thank you for taking the time to comment, it is much appreciated .
Best wishes
Property Owner
Reviewed by Graham5.0★Apr 2023
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