Swallow Cottage

49 Customer Reviews

• "We enjoyed our stay and the cottage was lovely and clean."

  The walks were perfect and on your doorstep with them beautiful views. The first night the rain was so heavy and we had an annoying tapping noise in the main bedroom but this didn’t happen again. The bathroom the plug basin doesn’t hold the water so need action . You went the extra mile with the tea coffee sugar milk on arrival and use of the dishwasher and washing machine

  Reviewed by Sally5.0★Aug 2024

• "Wonderful accommodation."

  A few minor points:- Bulb in wall light in lounge needs changing. No salt/pepper. Non-slip bath mat needed. Bath quite slippery. No welcome info./ guest book. Many thanks to the owner for replacing broken hairdryer which was replaced within 15 minutes of phon call.

  Reviewed by Neil4.7★Aug 2024

• "The cottage was very clean and comfortable."

  The kitchen was well equipped and it was nice to have milk and tea/coffee on arrival. It was really helpful to have a parking space and we really enjoyed our stay.

  Reviewed by Lynda5.0★Aug 2024

• "Everything was perfect."

  Would have been interested in the history of the original property

  Reviewed by Sue5.0★Jul 2024

• "Lovely cottage, everything you need for a self catering holiday."

  Great location for visiting all the major resorts of North Kent. Enoyed Whitstable very much, great restaurants and independent shops. Local pub, Curious Cat very good and walkable. Would recommend Swallow Cottage

  Reviewed by June3.8★Jun 2024

• "A lovely comfortable house in a quiet area less than 10 minutes from Herne bay."

  Well equipped kitchen with welcome milk,tea,coffee,biscuits,also cleaning products provided. Comfortable living space but not suitable for more than 2 adults fine with children as only one small sofa,could benefit from curtain installed as door has been removed to living space and sometimes chilly and not cosy. Bedroom lovely, linen and towels good and a treat to have tv in rooms. Only downside for us was outside space no privacy as right on top of neighbours (who were lovely) felt too overlooked and no fresh plants or nice paving just ash felt and slate stones out front. Overall we would come agian great base for visiting Kent and value for money.

  Reviewed by Amanda5.0★May 2024

• "The cottage was good."

  But not actually in Herne Bay as suggested in listing but in Herne common.. No leaflets or information at all about the local area or facilities that could be visited or accessed. No instructions about how to work cooker or central heating etc. Theses would have been useful. The removal of door to lounge made house feel quite chilly.

  Reviewed by Charlotte4.7★Apr 2024

• "This is a fantastic holiday cottage and exactly as described."

  The cottage was clean with everything working and lots of little extra touches eg: tea, coffee, antibac wipes, kitchen foil, washing up liquid. Kitchen was super well equipped but didn’t really use it (on holiday so ate out)! It was the perfect place to stay for us, two friends and two dogs, great base and even made the most of the bus as it was so local and convenient. We were delighted with our stay, when I needed to contact the owner regarding the heating he called me straight away and it got sorted (aware it was operator error). Have only positive praise for the cottage, location and owners. Thank you…..will be booking this one again.

  Reviewed by Kelly5.0★Apr 2024

• "Nice looking property in a quiet area."

  It looks good from the first look, but you start to see this place needs some TLC. Coat hanger was falling off wall, dodgy looking finish to a socket in the kitchen, dishwasher clearly needs some maintenance as it was dirty from last customers with vegetables floating around in what smelt like stagnant water! Was NOT impressed that this was overlooked. Couple of plates in cupboard were dirty, TV remote does not work downstairs - was disappointed this hadn't been replaced since last review. Ended up using the remote from upstairs to turn TV off! Wish we'd spotted this earlier. Wood flooring in lounge hasn't been fitted properly and in areas it's not lying flat, this could be painful if someone were to catch their foot on it. Sofa is fine but definitely not for 4 adults. Fan in bathroom is turned off, we found out why - the fan doesn't go off! Bath is way too deep for a shower - avoid if you have some sort of mobility issues. Shower has no power to it, so if you have long/thick hair be prepared to be in there for ages washing out the shampoo! We'd have preferred some sort of welcome pack - not everyone has mobile phones and sometimes it's just a more personal touch. Positives: good location for Canterbury and the coast, thank you for the biscuits, tea, coffee and milk on arrival - much appreciated. Loved the fact we had our own TVs in both bedrooms - this was a nice touch, and to have two double beds.

  Reviewed by Sarah3.1★Mar 2024

• "House is wider than expected, great size bedrooms, very soft bedding and nice deep bath, shower isn’t great but think it just needs new head."

  Downstairs, the front room is difficult to comfortably sit 4 people as sofa is very small and showing signs of aging (sunken seats), tv remote didn’t work and multiple buttons were broken, we brought our own firestick to watch as the Netflix wouldn’t load on tv. Kitchen is well equipped and has everything you need. House is quite dark due to location and ventilation is an issue, it got very very hot and the heating had a mind of its own of when it would come on, had to message owners as micro power cuts shut off the boiler and we couldn’t find the reset for the thermostat but they were very quick with a response. Would work for a couple but wouldn’t recommend for family as the living space is just too small. A welcome book with a little how to for the boiler, washing machine and dishwasher would be helpful. Lovely location, very quiet, great walks around the countryside.

  Reviewed by Rebecca3.1★Feb 2024

• "Kriss & Tom have made this a home from home."

  We had a small problem and they were on it from the moment I contacted them and came to the cottage to ensure everything was ok. A++++++

  Reviewed by Loretta5.0★Dec 2023

• "Lovely cottage which looks exactly like its pictures."

  Felt very spacious and was perfect for two adults and two children, especially with the fully equipped kitchen and private car parking space. Wonderful location to explore this region of Kent.

  Reviewed by Natalie4.4★Nov 2023

• "We were extremely happy with swallow cottage it was excellent in all areas and very quiet and comfortable in the evenings."

  We also went to the curious cat for lunch which had been recommended and was pleased we had thanks for helping us to have a happy time in Kent Brett

  Reviewed by Brett5.0★Oct 2023

• "Beautifully presented cottage with exceptionally well appointed kitchen with all white goods required ."

  Great for small family or couples break. Very handy having downstairs cloakroom Lovely local Gastropub with very friendly staff and very tasty food - highly recommend ‘the curious Cat’ Friendly neighbours!! Great base to discover Kent Thank you for welcome pack!! Mr & Mrs Lack, Bedford Aug 2023

  Reviewed by Diane4.7★Aug 2023

• "Spotlessly clean and well presented."

  Good location and really enjoyed our stay.

  Reviewed by Gina5.0★Aug 2023

• "A very well equipped cottage."

  We thought the location was excellent for exploring the Kent coast and nearby area. Also in a lovely little housing close, full of character, with children's playground and own parking space. Worked perfectly for us with our two children - spacious master bedroom and lovely kitchen to cook in. Very safe and lovely area. House was clean, decorated and finished nicely, with great attention to detail. Thank you for a lovely stay.

  Reviewed by Hannah5.0★Aug 2023

• "This property was clean comfy in lovely area nice welcome pack nice ..."

  This property was clean comfy in lovely area nice welcome pack nice neighbourhood it was such a nice cottage I paid for 4 nights and when it was time to go I didn't want to leave I liked it so much but leave I did would highly recommend

  Reviewed by Richard5.0★Aug 2023

• "First class and spotless"

  Reviewed by Jonathan5.0★Jul 2023

• "Very nice cottage but not a great location"

  Reviewed by Richard4.7★Jul 2023

• "Very lovely cottage, and there was all the comfort you need for a vacation without stress."

  It was just a little search to find it .

  Reviewed by Nadine4.7★Jun 2023

• "A little disappointed with the garden furniture bistro seat uncomfortable could do with a couple of recliner chairs."

  recommend that blinds be put up at top of landing not a lot of privacy. could do with ice cube block in freezer but on the whole a nice place and well situated for days out

  Thank you for your feedback, we can advise that the garden is as advertised and there is no further storage for any more furniture in the garden area. The window you are advising us to add a blind to is an original feature and we would not want to ruin it. Property Owner

  Reviewed by Mike4.7★Jun 2023

• "Swallow cottage was in an ideal position for exploring Kent."

  The accommodation was comfortable and allowed the 4 adults to enjoy our time at the venue. Seating in the lounge was tight for 4 adults but we managed fine. We also cooked some meals maybe a folder could be added to centralise all details for the stay- this is common in other similar places we have stayed.

  Thank you for your Feedback. If a customer requires the instruction to an appliance, please contact us and we will provide an online version. Property Owner

  Reviewed by Michael5.0★May 2023

• "The house is small but comfortable and well equipped."

  The couch is not that comfortable. And the distance to amenities and the beach is greater than I expected. Still we had a great holiday in beautiful Kent!

  Reviewed by Bert3.4★Apr 2023

• "Enjoyed my stay in your lovely cottage."

  Very clean, fully equipped, warm and comfortable no hassle parking space close to Herne Bay, Whitstable and Canterbury. Brilliant service from Tom the owner who came to my rescue when locked myself out whilst packing up car on the last day Thank you again and I'm sure I will be back again

  Reviewed by Lynda5.0★Apr 2023

• "A very nice little cottage."

  Well equipped for 4 people. Lots of things to do around Herne Bay.

  Reviewed by Claas5.0★Apr 2023

• "We enjoyed our stay at Swallow Cottage, ideal location for touring Kent."

  Nice and quiet spot.

  Reviewed by Phil4.7★Mar 2023

• "No tea towels in kitchen, towels were very small and thin,settee uncomfortable, ..."

  No tea towels in kitchen, towels were very small and thin,settee uncomfortable, baking trays rusty and greasy, could be more coat hooks,beds very comfortable,area nice with good dog walking, friendly neighbours, we would book again

  Reviewed by Robert2.8★Nov 2022

• "The living room settee was quite uncomfortable and I was unable to watch my subscription services on tv as the HDMI ports were inaccessible."

  Hi John, we are sorry to hear that you found the sofa uncomfortable, after feedback on this we have now replaced it for a much more comfortable one. There is already a HDMI cable that runs from the TV ready to be used for any device. Many thanks, Swallow cottage. Property Owner

  Reviewed by John3.4★Sep 2022

• "Spent a lovely few days at Swallow Cottage."

  A spacious, well equipped place. Very comfortable stay for us. It's a great place to explore Kent. The pub nearby was within walking distance and a great find and dog friendly.

  Reviewed by Kay5.0★Aug 2022

• "Love staying here."

  It caters for our needs and has a lot of walks nearby, which are great for the dog.

  Reviewed by Joan5.0★Aug 2022

• "Delightful spotlessly clean modern cottage in a range of buildings which were originally built in the 1800s as a workhouse, and have been carefully converted into individual properties."

  The courtyard areas lead on to landscaped estate grounds which are well looked after by a friendly gardener. Plenty of crockery and cutlery. Using the dedicated parking space a short walk away led to a relaxing and stress-free stay. Thank you. We hope to return one day.

  Reviewed by Mark5.0★Aug 2022

• "Had a very nice stay."

  Had everything we needed for an enjoyable stay. Good base to explore Isle of Thanet. Appreciated milk and biscuits on arrival and communication about the property.

  Reviewed by Andrew5.0★Jul 2022

• "We had a really lovely stay at Swallow Cottage."

  The cottage was very clean and had everything we needed for our stay. It's a great base to explore Kent!

  Reviewed by Michelle4.7★Jun 2022

• "We enjoyed our stay at the cottage but would have liked a larger garden to sit in also a coffee table in the lounge and chopping board in the kitchen, there was a large chopping board in the cupboard with the bins but didn't wish to use this because of being kept next to the bins."

  Overall enjoyed our stay.

  Reviewed by Frank3.8★Jun 2022

• "We had a lovely stay."

  Cottage is perfect. Bed in main bedroom is so comfortable best nights sleep we've had in ages. Had all the facilities we needed for our stay was well equipped. Perfectly situated as a base to travel to sights easily. Pub nearby called The Curious Cat was very welcoming, good food, walking distance from cottage. Great stay, we would definitely recommend.

  Reviewed by Wendy5.0★Apr 2022

• "Upon arriving at the property we were greeted with a notice on the hallway wall saying " All pets may only go in the kitchen or garden"."

  We were least to say horrified as upon the time of booking this was not stated anywhere in the details. We would never have booked this property if we had known prior to booking. We have a large dog and it was in no way means safe to have him in the kitchen with his bed whilst we were trying to cook and even just make a hot drink. The kitchen is small and the floor area is only the size if a single bed. We did make a complaint upon our return and the details have been slightly adjusted. The property was clean and comfortable but there was a hole in the back door and had been covered by a fluffy draught excluder. Also the laminate flooring in the lounge has lifted and could prove dangerous if it carries on to lift more.

  Reviewed by Vanessa3.8★Apr 2022

• "We enjoyed our stay the cottage was cosy."

  There was a musky smell when we entered the cottage and it would be there whenever we came back from being out for a period of time. It seemed to be coming from the downstairs cupboard. The only other thing which surprised us was the cottage was advertised as dog friendly but a notice on the wall stated that they had to stay in the kitchen and garden. There is a child gate on the door way into the kitchen to keep the dog in. Luckily our dog is small but it was still difficult cooking whilst trying to avoid our dog. We can understand not allowing our dog on the furniture or upstairs but having to keep him confined in one small room is not being that dog friendly. Also it would have been nice to be able to lock the toilet and bathroom doors for privacy.

  Reviewed by Stephen4.4★Mar 2022

• "We had a lovely stay."

  Everyone was so friendly. It was so lovely to see our family and everything in the cottage was what we needed

  Reviewed by Diana4.4★Jan 2022

• "Nice house and a good base to go walking in the area."

  The owner were friendly we I had to phone.

  Reviewed by Joan5.0★Dec 2021

• "Sweet and modern cottage with its own parking space."

  All the facilities are there and everything is well maintained. Good location within easy distance to major roads.

  Reviewed by R5.0★Oct 2021

• "Lovely stay once again."

  Just as enjoyable as last time!

  Reviewed by Elisabeth4.1★Oct 2021

• "Cottage had everything we could need."

  Nice to have a large tv to watch with Netflix built in too! Pub across the road is very nice, little expensive but very friendly. Regular bus service outside to the seaside or to Canterbury. Thank you!

  Reviewed by Philip5.0★Oct 2021

• "Comfortable cottage."

  Only negative is the distance from Herne Bay but used the excellent bus service so not a problem. Can recommend Goody’s brewery - 10 minute walk from the cottage.

  Reviewed by Jennifer4.7★Jul 2021

• "Much to commend about this cottage."

  Modern, clean, downstairs cloakroom a great bonus. There are some aspects, however, which need attention. When we arrived at 3.30, the owner was trying to fix a broken basin plug. Thought this was unusual as he had 5 hours since the previous visitors left. Unable to do so, we had no plug to the bathroom basin for the duration of our stay. To make it worse, the downstairs basin was also without a plug. Try washing without a plug! Why did he not nip to B and Q and spend a quid getting 2 plastic plugs for temporary use??!! There is also the issue of the bathroom extract fan which operates 24/7 and cannot be switched off! It is not linked to the light, shower, or door. The constant noise is very distracting and can be heard all over the cottage at night. Fortunately we were not using the bedroom next door to the bathroom. There were no instructions for refuse collection arrangements. Finally, there was no leaflets re surrounding attractions. I know some agencies limit this on the grounds of Covid contamination, but it is not completely necessary. Simply get two sets of 4-6 appropriate leaflets from the Tourist Information Centre, and change them between bookings. The virus dies after 72 hours, so they will remain perfectly safe. Sorry if this comes over as overly negative, but we felt that this lovely cottage was not being marketed and maintained to its full potential.

  Thank for your feedback. Regrettably the plugs could not be attended to while the previous guests were in the property or remedied on changeover day due to timescales while extra cleaning is needed during the current situation. The plug replacements however are being resolved and apologies if you had to use the shower or bath taps for washing during your stay. The current guidance from Sykes is also to remove leaflets or literature that are classed as high density touch points and this has been done for the safety of guests. I will see if your suggestion can be implemented in the future however I feel that with information becoming outdated quickly during the covid situation regarding what local establishments are open and closed, that is is better and more accurate for guests to check online pre arrival for up to date information regarding the areas they wish to vist. For any help with advice regarding information needed for refuse collection, appliances etc, my contact number is at the property and am more than happy to provide any necessary information that guests may need, if they contact me. Apologies if the bathroom fan inconvenienced you and I'm glad you found the cottage lovely. Property Owner

  Reviewed by Philip4.7★Jun 2021

• "The cottage was advertised by Sykes as 'dog friendly' and we accept that this means keep dogs off furniture, etc."

  So we were very annoyed to find a notice in the cottage saying 'all pets may only go in the kitchen or gardens'. The rear garden which we were expected to put the dog in was dirty and had not been swept.

  Thank for your feedback, moving forward we will remove the note as we appreciate that guests would prefer their pets to be able to go in the lounge. Outside areas are swept weekly and apologies if any debris had landed during windy weather before your arrival. Property Owner

  Reviewed by Evelyn3.1★Jun 2021

• "Good location, easy to find."

  Cottage was clean and very well equipped with good quality kitchen items. We had booked for my husband and I, and our adult son but in the end only my son and I travelled. We found the accomodation very good for 2 people but maybe a bit small for the advertised 4. A good base for the beach and many walks - we particularly enjoyed Reculver Park to Herne Bay walk. Our one disappointment was that we had searched for a cottage that welcomed pets and had an enclosed garden. However we found that our (well behaved) dog was only allowed in the kitchen which is quite small, and there has no door just a stair gate, and the 'enclosed garden' was fenced but it was more decorative than functional. Otherwise very happy, we would certainly return - but would leave the dog behind to save his, and our stress.

  Thank for your feedback and we are pleased you found the cottage clean with quality items. Moving forward we will allow pets in the lounge area as we appreciate that guests would prefer their pets to be able to be in the lounge with our guests. The front courtyard has a hedgerow and the rear courtyard is fenced. We will ensure that all third party adverts for Sykes specify that the areas are courtyards to match the Sykes advert and as per the pictures on the advert. We feel that the pictures regarding the size of the property and outside areas are an accurate reflection regarding size. There is also plenty of green space and woods nearby for dog walking and we very much hope to see you and your pet again in the future. Property Owner

  Reviewed by Sally4.7★Apr 2021

• "Cottage is tastefully decorated, comfortable with well equipped kitchen both with electric appliances and plenty of dishes etc."

  Cottage is well situated for coast. country and city. We did however have a couple of problems due to my husbands mobility (Parkinson's) in that there is not a hand rail on the stairs and that the side of the bath is very high preventing him from getting in the bath for a bath or a shower. This problem was overcome by being able to use the bath at our son's house until lockdown kicked in. While we would love to stay there again we will not be able to due to fore mentioned .

  Reviewed by Irene4.7★Oct 2020

• "You say in the information don't forget to bring your Dvds which we did only to find that there is no Dvd player."

  Apart from that everything else was fine and would be back in the future

  Reviewed by Keith4.7★Oct 2020

• "Comfortable cottage in a quiet setting with good walks close by as well as being ..."

  Comfortable cottage in a quiet setting with good walks close by as well as being close to but away from the busy coastal resorts

  Reviewed by Paul4.4★Oct 2020

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