Brandelhow House

36 Customer Reviews

• "A lovely holiday home, great size and very clean and comfortable."

  A short walk to Keswick centre. There were only 4 of us but had 6 of us been there, it was very roomy and we would stay there again.

  Reviewed by Elizabeth5.0★Nov 2024

• "Lovely location."

  Plenty of space for 6 and 2 dogs. Great kitchen, although fridge v small for 6 and it froze lots of the food stored on the bottom shelf. V useful utility and back entrance for muddy kit. V nice to have separate dining room and comfy lounge. 2 double beds were small for taller people. Wifi reliable for work purposes.

  Reviewed by Jeremy4.1★Oct 2024

• "This is the second time we have stayed at Brandelhow House."

  The house is perfectly situated for easy access to Keswick allowing you to explore this lovely Lakeland town and the area as a whole. Numerous long walks and hikes from your doorstep in order to keep the active members of your group happy. The accommodation was spacious, clean and well presented with no issues whatsoever throughout the week. Excellent communication from Sykes from start to finish.

  Reviewed by Stacey5.0★Jun 2024

• "The house in general was great, all facilities and well presented."

  It was unacceptable however to rent a property with a known issue in the dining room. The smell meant we could not use that room and had to balance plates on our knees whilst sat in the kitchen. For the price this is unacceptable. The cleaner placed a plug in to mask the smell but that did not work. Following communication it is clear you are aware of the issue as you attempted to shampoo and clean the curtains. The issue still is present. I would request some financial reimbursement for the lack of a suitable eating area.

  Thank you for your feedback, however I would like to dispute your comments. The issue that you raised was not 'known'. We stayed at our property the week before your visit and carried out our regular deep clean including shampooing all carpets and soft furnishings. This is common practise when running a holiday let business. We did not notice any smell in any part of the house during our stay. Our Property Manager and handyman responded to your call and attended promptly but could not smell any odour. Kind regards Andrea and Mark Property Owner

  Reviewed by Guy1.9★May 2024

• "Absolutely fabulous cottage couldn’t fault it had a perfect stay"

  We are so pleased you enjoyed the cottage and had a great stay, we look forward to welcoming you back soon, Andrea and Mark Property Owner

  Reviewed by Bev5.0★Feb 2024

• "Our second visit to Brandelhow House."

  A lovely house, spacious and comfortable with everything you need a real home from home. Great location with plenty of parking.

  We are pleased to hear you enjoyed your stay and really appreciate your positive feedback. Thank you for booking with us again and we hope to see you again soon, Andrea and Mark Property Owner

  Reviewed by Bridget5.0★Jan 2024

• "We’ve had a wonderful Christmas stay at Brandelhow House."

  The house was cosy, comfortable, spacious & homely. Everything we needed was provided. We found the utility area handy for when we came back from runs and walks with the dogs. Location was ideal for accessing Keswick and the local fells from the door. We already look forward to booking our next visit!

  Thank you for your positive feedback and we are so pleased you had a great stay over the Christmas period. We are grateful that you are considering a future visit and look forward to welcoming you to our little piece of Lakeland. Kind regards Andrea and Mark Property Owner

  Reviewed by Emma5.0★Dec 2023

• "A fabulous house !"

  Spotlessly clean and very comfortable with everything you need, a real home from home. In great location with plenty of parking.

  Reviewed by Bridget5.0★Oct 2023

• "Fabulous cottage done to an exceptionally high standard and very central to Keswick."

  However maybe one to avoid if you have a young dog or one that takes a little time to settle in the crate as neighbours not particularly tolerant of dog noise. Our dog is only 7 months sob was crated when we couldn’t keep our eyes on him 100% of the time and did whine/bark for the 1st 5 -10 minutes but was was never left alone in the house. This resulted in notes through the door and complaints to Sykes. This did put us on edge and ultimately impacted on our ability to relax and enjoy ourselves. Cannot fault the actual cottage and I have to say Sykes were very supportive and sympathetic when they actually spoke to us. May just be us having a bad week but might be worth checking with Sykes/the owners how often they receive dog noise complaints before booking.

  Thank you for your positive feedback about the cottage and glad you found its location nice and central for your holiday. Re the dog noise, we have only ever received one other complaint in the past about dogs barking from our neighbours and this was when a dog had been left alone in the house. It is clearly mentioned in the terms and conditions of booking that dogs are not to be left unattended and would suggest that its not advisable to bring such a young puppy to an unfamiliar house when its clearly having issues settling. We are very conscious that the cottage is integrated within the local community and try very hard to keep good relationships with our neighbours. Kind regards Andrea and Mark Property Owner

  Reviewed by Yvette5.0★Sep 2023

• "We have just come home from a weeks stay at Brandelhow and have already booked for Feb next year!"

  The house is beautiful! There was 6 of us and the house was so spacious and has everything you need - the address bonus is it’s only a 5 minute walk to the centre of Keswick.

  Many thanks for your positive feedback and we are really pleased your enjoyed your stay and have booked for next year. Feedback is really important to us as we always strive to improve our guests experience where possible. By the time you visit again there will hopefully be a new fence at the back and a downstairs toilet. Kind regards Andrea and Mark Property Owner

  Reviewed by Maxine5.0★Aug 2023

• "A big property with plenty of space and just a short walk into Keswick town centre."

  The only downside was the lack of a ground floor toilet

  Thanks you for your feedback and we are glad you enjoyed your stay. Following a few comments about the lack of a downstairs toilet, we are intending to install one in the Utility Room area in January which should enhance the stay for future guests. Kind regards Andrea and Mark Property Owner

  Reviewed by John4.7★Jul 2023

• "Beautiful spacious property with everything you could need, and well maintained."

  We really enjoyed our stay and will definately be back again. Maybe a downstairs toilet would be a bonus and a higher fence at the back. All in all we had a great family focused week and was very comfortable.

  Thank you for your feedback and we are glad you enjoyed your stay. We are planning to erect a new higher picket fence at the back as well as replacing the fence panels down the side. Following a few comments about the lack of a downstairs toilet, we are intending to install one in the Utility Room area in January which should enhance the stay for future guests. Kind regards Andrea and Mark Property Owner

  Reviewed by Samantha5.0★Jun 2023

• "Beautifully maintained terraced house in a quiet street with lots of parking options."

  Owners have furnished property to a high standard, especially kitchen and its facilities. Big and roomy spaces and lovely neighbours! Our only negatives would be the fact that the bedrooms didn't have blackout blinds, so those sensitive to light, may want to consider bringing an eyemask. Also, as the double bedrooms are all of good proportions, king sized beds would be a better option, but that's just our own opinion. No downstairs toilet, but owners are already considering fitting one. Would we return? Most definitely!

  Thank you for your feedback. We are so glad that you enjoyed the property and it's amenities. Owner Relations Expert Property Owner

  Reviewed by Shirley5.0★Jun 2023

• "A lovely place to stay."

  Absolutely spotless when we arrived, very comfortable with quality furniture but practical too. Bathrooms are superb and the bedrooms are all excellent. A couple of things to point out for the owner’s benefit really, two doors wouldn’t fully close and as one is the end bedroom that was a bit inconvenient. Door handles just need adjustment. Also, you can see daylight round most of the front door so just needs some insulation tape! Just thinking of your winter fuel bills. Maybe the courtyard could be made a little more private too, if I’m being picky. Parking was fine in the first two days (in late May) but after that it could be a problem parking near the property. Guess that depends on when you stay here. Anyway these are minor points, we really enjoyed our time at the property. It is very smart inside, spacious, only a few minutes walk from the town and has views of some of the hills. Overall, a very pleasant place to stay and we would highly recommend.

  Reviewed by David4.7★May 2023

• "We had a lovely stay in Brandelhow House, the only disappointment was the lack of plugs in the bedrooms by the mirrors for convenience of using hairdryers etc."

  I would suggest anyone booking take an extension lead with them.

  Many thanks for your feedback and we are glad you enjoyed your stay. We agree that it would be useful to have more electrical sockets in two of the bedroom and we are planning to do this during our September visit. Kind regards Andrea and Mark Property Owner

  Reviewed by Catherine4.7★May 2023

• "Very clean with good facilities."

  Upstairs more spacious than advertised. Comfy beds and great sized utility room. Could go with shower gels etc. No problem with parking. Fence too small to keep dogs in the backyard. Overall though, a great stay thank you in a lovely, spacious cottage.

  Thank you for your kind feedback and we are glad you found the house spacious and parking no problem. We have already planned to install a higher picket fence and gate which should keep dogs more secure in the back courtyard. This is due to be fitted during our September visit. Kind regards Andrea and Mark Property Owner

  Reviewed by Elizabeth5.0★May 2023

• "Excellent location, lovely house, tastefully furnished, very clean, we really ..."

  Excellent location, lovely house, tastefully furnished, very clean, we really enjoyed our stay (three friends) Two comments: no toilet downstairs, and the beds in 2 bedrooms are too small for couples (queen size), other than that just great

  Thank you for your feedback and we are glad you enjoyed your stay. We are currently investigating the installation of a downstairs toilet in the boot room area. Regarding the beds being too small for couples, we have checked the dimensions of both beds and can confirm that they are standard UK Double beds (4' 6" wide). A Queen bed. or as otherwise known a 3/4 bed is 4' wide. Kind regards Andrea and Mark Property Owner

  Reviewed by Helen4.7★Apr 2023

• "The property is very nice and, in an ideal world, would be better with a downstairs toilet."

  A lack of cleaning solutions/equipment proved a challenge as we like to keep on top of the properties we stay at. The fence height at the rear of the property is not ideal when you have dogs who are intent on escaping. The biggest issue by far was on the last day. We were scheduled to leave at 10am and packing the car (boot was open) when the cleaners came barging into the house without even knocking on the door at 9.35am. We were not prepared for their arrival and our two dogs, who both have suicide streak, headed straight for the door and the busy road. It was a terrible, heart stopping moment that has caused us real anguish. Please can you make sure your cleaners do not do this again.

  Thank you for your feedback and we hope you enjoyed your stay. Apologies that you felt there was a lack of cleaning solutions/equipment, we provide two hoovers (one pet one), mop and bucket, broom, brush and dustpan etc but will pass your feedback to our cleaner so she can review. The fence at the back is being replaced with a new higher picket fence this summer which should help to keep larger dogs safely in the back patio area. We ask guests to vacate the property at the end of their holiday by 10:00am, so its disappointing to hear that our cleaner arrived early and unannounced and this caused you anguish and we will feed this back to her. Apologies again and we hope you will return in the future, kind regards Andrea and Mark Property Owner

  Reviewed by N4.1★Mar 2023

• "Lovely cottage, can not really think of anything negative to say about it, very ..."

  Lovely cottage, can not really think of anything negative to say about it, very clean, well equipped, very cosy, short walk into Keswick, plenty of parking outside, booked it again for next year

  Thank you for your feedback, we really appreciate it and we are glad you enjoyed your stay in our little piece of Lakeland. Kind regards Andrea and Mark Property Owner

  Reviewed by Gill5.0★Dec 2022

• "Very comfy cottage, great location, spacious and well equipped."

  Parking no problem at all even as it was half term. Our back up was the huge, empty pay and display car park directly behind the property which also has car chargers if needed. Only £7 a day if needed. We had a slight issue which Sykes fixed immediately and could not have been more helpful. The rear bedroom of the property clearly has a damp issue, the dehumidifier is not really up to the job, when we turned it on it needed to be emptied every couple of hours, once it turns much colder, or if the property is vacant the problem will be much worse. There are visable damp patches on the walls and wall paper is lifting.

  Many thanks for your feedback and we are glad you enjoyed the cottage and it's location and that the minor issue you experienced was resolved quickly. With regard to the damp issue in the rear bedroom, following your feedback we visited the cottage in November and have taken the following actions. 1. Identified water ingress from a redundant chimney which has now been removed. 2. We found the trickle vent had been closed preventing air circulation. This was opened and a notice attached to advise guests. 3. An additional panel heater has been installed to maintain the temperature of this room . You will appreciate that Victorian houses do require air to circulate to keep them free from the build up of condensation, particularly in bedrooms with outside walls. We visit the property regularly and will be monitoring. Thank you again, Andrea and Mark Rose Property Owner

  Reviewed by Ali4.7★Oct 2022

• "Lovely modern house - great facilities and had a great stay!"

  Was lovely how welcoming they are to the dog (page 4 I think on the info book)

  Reviewed by Alyson5.0★Aug 2022

• "This is our second year coming to this property we chose it for its comfort location and size."

  It’s well equipped and super comfortable. On both occasions its been presented well and is spotlessly clean in a lovely quiet street with easy parking and great views up over the hills. We will definitely book again next year.

  Reviewed by Dawn5.0★Jul 2022

• "Excellent property."

  Our second time there and it was good to see standards maintained. We'l definitely be back.

  Reviewed by Andrew4.7★May 2022

• "A fabulous house, located within easy walking distance of Keswick, even the on street parking proved no problem at all."

  The house was clean with excellent facilities, everything we could possibly have wanted for the perfect stay

  Reviewed by Adam5.0★Apr 2022

• "We’ve stayed in several Keswick holiday properties, so we have a good frame of reference for comparison."

  This was a lovely property, everything to a very high standard and clean. Comfy beds and excellent bathrooms. Good dining room and nice big kitchen. Nice cosy living room with a log burner which we hardly used due to the amazing weather this week, what a nice problem to have. The house was perfect for our group who stayed this week. If I had to suggest improvements, and I’m being very picky here, a few more pans and baking/oven trays would be good as cooking for 6 was a little tricky with what was provided. Possibly a bigger fridge as well although I know this is built in so not possible to change. Perhaps a second fridge in the utility? With that said, that’s me being very very picky indeed. We loved our stay and we will absolutely be back in the future. Thank you.

  Reviewed by Daniel5.0★Mar 2022

• "Very well situated house and very comfy and well presented"

  Reviewed by Cathryn4.1★Jan 2022

• "What a lovely house, was surprised by how big it was inside, had everything we ..."

  What a lovely house, was surprised by how big it was inside, had everything we needed, it was spotlessly clean, the decor was very nice, the living room was very cosy, the beds were so comfortable, 5 minute walk into Keswick, no allocated parking for the property but was always plenty of space outside on the road, the only strange criticism was the towels smelt of smoke, which was really strange as the house was clearly smoke free, enjoyed our stay so much that we have booked it again for this year, would highly recommend staying here

  Reviewed by Gill5.0★Dec 2021

• "On arrival very disappointed as when we booked we were promised the house would ..."

  On arrival very disappointed as when we booked we were promised the house would be decorated for Christmas as we had booked the Christmas week after calling lakelovers to find out why no decorations we then had to go and buy our own and decorate the house ourselves not what you want after a 5 hour journey lakelovers did reimburse us for the cost of decorations The manger of the property Tracey did come to house and try and fix our problems which was appreciated When we inspected rooms the back bedroom had water running down wall and black mould on wall and ceiling when we questioned this we were told sorry we thought the leak was fixed this room remained damp and cold the whole week our son (‘who’s 6ft tall)had to sleep in small little cabin bed in another room for the week not great Also tap in kitchen constantly running this was attempted to be fixed whilst we were there but plumber could not fix Apart from these issues the beds were comfortable the showers were out of this world and all other things in this house were of a very good standard

  Thank you for your feedback following your recent stay at Brandelhow House. We are sorry that you arrived for the Christmas week to find no decorations. There had been a change in information prior to your stay which unfortunately did not get passed onto yourselves before you came away. This was an internal error and we apologised at the time and agreed to recompensate you for. We are glad to hear that you managed to source some decorations to make the place feel festive and homely. Regarding the running water down the wall in the back bedroom. Sadly, there is a damp issue which we are aware of and trying to resolve. The chimney outside needs some remedial work but due to the poor weather lately we haven’t had chance to get this fixed. We have plans in January to get this resolved pending dry/non icy weather. This sadly gets worse when windows are shut, and heat is locked in. We have added a dehumidifier to help improve this. Regarding the tap, a plumber did attend and managed to reduce the leak however a new tap was needed completely, and this is being carried out next week whilst the owner is at the property. We hope you otherwise had a lovely Christmas week in Keswick. Property Owner

  Reviewed by Garry2.5★Dec 2021

• "The house was excellent."

  Plenty room and had everything we needed (except clothes pegs and a teapot, but that’s really searching for any shortfalls). Easy walk into town. Room to store bikes in a lockable shed. Comfortable beds. Tastefully furnished and equipped. Parking on street was never a problem.

  Reviewed by Rona5.0★Sep 2021

• "Have stayed here for the second year running."

  Very nice, spacious property. The only thing which could improve this is if it had a downstairs W.C

  Reviewed by Julie4.1★Aug 2021

• "The holiday cottage was much bigger than we expected, with loads of space and comfortable furniture, the only downside was the parking but we expected this staying so close to Keswick Town Centre."

  But aside from the parking the location was perfect and we could do everything straight from the door so once we parked up on the Friday we didn’t really need the car anyway.

  Reviewed by Helen4.7★Jul 2021

• "Dripping tap in kitchen occurred during stay and our only other comment was that dogs were not allowed upstairs which was extremely difficult to Maintain with dogs that are used to going upstairs."

  In this particular property there was no stair gate and the stairs were extremely wide. Apart from that the house and location were excellent and we would certainly like to stay again

  Reviewed by Susan5.0★Jun 2021

• "The house is a delight very comfortable and decorated and furnished very tastefully while retaining its features."

  We will definitely book to stay here again

  Reviewed by Alan5.0★Jun 2021

• "This was the second time we had stayed in the property as we liked it so much the first time."

  I felt that it was not as clean as it had been previously as I found dirty tissues under the bed and the carpets had debris on them. I still like the property but feel that the price increase of 60% for the same week next year, means that we will not be staying there again, which is a pity.

  Reviewed by Russell4.1★Jun 2021

• "Brandelhow House was a perfect base for walking in the Lakes."

  The house had been recently renovated to a very high standard and was short of nothing. Lakelovers were great to deal with and were really flexible and accommodating around rearranging dates etc which happened several times due to Covid 19. I could not recommend them more highly.

  Reviewed by Stephen5.0★May 2021

• "Beautiful property, excellent location, less than ten minutes walking distance to the centre of Keswick."

  Will definitely consider staying here again.

  Reviewed by Suzanne5.0★Dec 2020

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