Capella Cottage

68 Customer Reviews

• "The property check out time is 9am, to allow for deep cleaning."

  Whoever is cleaning is ripping someone off. I filled my dogs water bowl when we arrived a spilled some on the floor. On cleaning it up it was evident that the floor had not been washed for some time. The kettle lid and handle, major touch points, were black with muck. I actually washed things down due to the muck, before using. There was not even a tea towel to dry dishes. I went ot to buy one. The sofas are horrid, so uncomfortable and to sit four you'd Need to sit poker straight. The beds are horrific. There are a number of mattress protectors on the bed to try to disguise the springs. My god we all had the most horrific sleep experience. The matresses need to be binned. They are disgraceful. The location is great but just so uncomfortable. The courtyard is disgusting. It's never had a brush or a jet wash, covered with moss and slime. Really slippy. Such a shame

  Reviewed by Emma2.2★Oct 2024

• "Lovely cottage in a great location in Keswick."

  Reviewed by Elaine3.8★Oct 2024

• "Sadly this is not a good cottage it's very basic and uncomfortable."

  This was not a home from home stay. All the previous complaints are still an issue the bath plug doesn't work and both the bath and sink plugs are very slow to drain, the shower leaks from above the head. There are crusty white towels and bobbly bed linen and the mattress is unbearably uncomfortable. All the furniture is cheap and rickety. The kettle leaks at the lid which is dangerous the bread bin is disgusting. The heating is extremely difficult to get on. The back yard is grim and bleak. The sofas are uber uncomfortable and no throws provided on the cold black leather suite. Overall we couldn't wait to leave, no effort or homely touches whatsoever have been put into the property or garden.

  Reviewed by Andrea1.3★Oct 2024

• "Gorgeous comfy cottage, everything you could need provided for, such comfortable beds."

  Loved our stay and looking forward to booking again. Hope the yards had a spruce up would be lovely place to sit outside with a cuppa or apparatiffe xxx

  Reviewed by Julie4.7★Aug 2024

• "The back YARD was a discrace ."

  Square of concrete, rusty old table,paint falling off wall, not a nice plant or color inside. Size wise it's as it is but spruce it up please. Water difficult to drain from bathroom sink. Otherwise fairly comfortable. Parking a real pain but that's Keswick.

  Thank you for taking the time to leave feedback. We take all comments on board. Thank you The Lakelovers Owner Relations Team Property Owner

  Reviewed by John2.8★Aug 2024

• "We arrived to a very dirty property with 2 young children."

  We spent hours cleaning on what should have been an enjoyable first night of our holiday. We contacted the office at the first available time (the following morning) to complain about state of the cottage. There is a notice on the board in the kitchen stating the opening hours of the office in the town and as it was closed that night we went first thing the following morning. They said they would pass on the information to the owners. There was glass on the floor, a smelly wet rug in the living room, dog food on the floors and even in the drawers with the cutlery in the kitchen. The settees were so dirty we didn’t even want to sit on them so ended up sitting on towels all week. If it hadn’t been our only holiday we would’ve left immediately to come home. The plug in the bath also didn’t work not ideal with young children, however maintenance did come out to fix it, only for it to break again. We visited the office 5 times on our holiday to try and get updates as we hadn’t heard anything. We sent photos of what we had to clean but because we hadn’t contacted the owners immediately (probably written somewhere in the small print) they said we were in breach of the contract so they wouldn’t do anything about it and offered us £50. The final kick in the teeth was the check out time was 9am for a deep clean of the cottage. The downstairs definitely had not been cleaned for our arrival. We will never be booking this cottage again or using lakelovers.

  Thank you for taking the time to leave feedback. We are sorry to hear of the issues that you experienced with the cleanliness of the property. We take all of your comments on board and they will be passed on to the relevant teams. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Joanna2.5★Jul 2024

• "This property is well located, having a dog it was great to be near the park."

  It was well equipped, and would be good for two people but a bit tight for 4.the staircase squeezed terribly,and the double bed was in need of a good mattress topper/replacement .

  Thank you for your feedback. We are pleased that you enjoyed your stay. We do find that beds and mattresses are down to personal preference. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Alistair3.4★Jul 2024

• "Great cottage, very central and easy access to pubs,shops and lake."

  Only thing that let it down was the courtyard garden could do with a lick if paint.

  Reviewed by Lisa4.7★Jun 2024

• "Capella is a lovely little cottage 5-10 minutes walk from the centre of town & we enjoyed our stay."

  Parking is not reserved but we had no problems during our stay. If I was looking to stay in Keswick again I’d definitely look this one up.

  Reviewed by Michael5.0★May 2024

• "Our 5th time at Capella Cottage which now feels very much like a home from home."

  An enjoyable stay as always - so handily placed for walks, shops, restaurants etc - we only used the car once during the week. Despite the cold weather, the cottage was warm and comfortable, even though we still don't fully understand the workings of the central heating system!

  Thank you for your feedback. We are glad that you enjoyed your return visit and all that the area has to offer. Lakelovers Owners Team Property Owner

  Reviewed by William4.7★Nov 2023

• "The cottage was small (there were four of us, all adults) but lovely and had everything we needed for a few days away."

  The main bedroom was good, the twin room was very small. We couldn't work out the radiators in the bedrooms so the rooms were often cold, they seemed to work independently from the central heating system? The bathroom was good and warm. Downstairs was fine - we used the boost on the central heating each day which made it warm. There were lots of games on a shelf which we took full advantage of. Again the kitchen was fine and was well equipped. The bread bin was filthy though and needs a thorough scrub! I found this strange as the kitchen was clean and the oven was spotless. Overall, I would recommend the cottage. It was in a quiet part of town, a fine minute walk to the town centre. We parked outside the property throughout our stay. Keswick is a lovely, bustling town set in a stunningly beautiful part of the world!

  Reviewed by Michelle3.4★Oct 2023

• "Nice, clean cottage, well furnished and kitchen had everything we wanted."

  Welcome pack of coffee, tea, sugar etc a nice touch as well as chocolate mints. Single bed a little bit lumpy. Centrally placed for Keswick pubs, restaurants and shops and very quiet area. Would come again.

  Reviewed by Stephen4.7★Oct 2023

• "The property is tired, and on arrival the downstairs smelt really musty and didn’t smell very fresh."

  The cutlery etc were also dirty so we often had to wash things before using it. You could feel the springs in the bed and the pillows and duvets were very worn and floppy. Location wise it was very central. Couldn’t fault that. Also very easy to park. Not sure we will return.

  Reviewed by Alison2.8★Sep 2023

• "Lovely cosy cottage well equipped and very clean."

  We have stayed here before and are returning before Christmas this cottage is ideal for us and the dogs and the enclosed court yard is handy too. Unfortunately the key to the outbuilding didn't work so we couldn't access the mop and bucket or hoover, so we couldn't hoover up before leaving, I left a note for the cleaners. If I had one little niggle it is the 9am departure time wish it was 10am but other than that cannot fault this place at all its lovely

  Reviewed by K5.0★Sep 2023

• "Negatives - The cottage could do with a good thorough deep clean."

  The small yard, whilst ideal for our dog was filthy and stunk of urine. Door mats were deplorable and should be replaced. Positives- The cottage has a well equipped kitchen. The beds were quite comfortable. Great location and only a short walk into Keswick town centre. No parking issues - got our car parked on the street in front of the cottage without any issue throughout our stay. Overall we had a pleasant stay at the cottage and enjoyed our week but I wouldn't return to this cottage due to the negative points I've mention which may not bother others but are important to me.

  Reviewed by Rose2.8★Sep 2023

• "The back yard could do with brightening up"

  Reviewed by Katherine4.4★Aug 2023

• "A wonderful cosy and comfortable cottage that had all the facilities that we required."

  Spacious and well laid out with a very useful yard which was perfect for our dogs. In a fabulous quiet location of Keswick which is a town that we know very well. No problem with parking our car which was directly outside the cottage.

  Reviewed by Nick5.0★Jun 2023

• "We had an absolutely fabulous holiday at the cottage with our 2dogs, everything we could havd needed for our holiday , the kitchen was well equipped and the shower was fab after a long walk."

  Parked outside on arrival with out problem, easy short walk to the nearest pubs etc. only one thing which could be up graded is the “court yard “ at the back needs a little TLC.

  Thank you for your feedback. We are glad you enjoyed your stay with us at Capella Cottage. We will pass on your comments regarding the court yard. We hope to welcome you again soon. The owner relations team - Lakes Cottage Holidays Property Owner

  Reviewed by Carol4.7★Jun 2023

• "We had an absolutely fantastic at this beautiful cottage."

  The property is really well maintained and in an ideal location. It's a peaceful street, and we were able to park directly outside the property, meaning we could walk into the centre of Keswick within 10 minutes. A fantastic stay and we would definitely consider again if we were returning to Keswick.

  Reviewed by John5.0★May 2023

• "Property was quite dirty."

  Some if the utensils were in the drawer dirty. Dirty marks on the walls in the bedroom, and front room. The shower door/screen in the bathroom was dirty. As were around the taps, especially underneath. Black mould around the handles of the bath and the taps. Needs an update throughout.

  Reviewed by Michelle1.6★May 2023

• "The property was as described, very clean inside the house, in an ideal location and I would definitely recommend this property to family and friends."

  One improvement would be to jet wash the courtyard as there was a lot of algae on the gate and the ground which was very slippy.

  Reviewed by Jade4.1★Mar 2023

• "This is a nice cottage in a brilliant location."

  On arrival the cottage felt very cold, but we soon managed to turn up the heating. It would be a nice gesture if the owners provided logs and kindling as they do in other cottages, and a spare toilet roll would have been thoughtful. A previous holiday maker had mentioned the sharp door catches on the bathroom cupboard which cut his grandsons head- this has not been addressed and I cut my hand. The back yard badly needs attention to make it nicer- I would not want to stay here in the summer.

  Reviewed by Helen3.1★Dec 2022

• "Lovely warm cosy and clean cottage with everything you could need."

  We thoroughly enjoyed our stay and will definitely be coming back. It was great there is a small enclosed courtyard too ideal for the dogs. All in all I cannot fault anything at all.

  Reviewed by K5.0★Dec 2022

• "A lovely warm cottage with everything you need."

  Only two small things needing attention, the bulbs are fused in the back door lights and the handles on the bathroom cupboard doors are worn with very sharp edges.

  Reviewed by Shirley4.4★Dec 2022

• "We had a great 3 night stay in Capella Cottage, location is fantastic and only a few minutes walk into Keswick town centre."

  We were lucky enough to get parked right outside the property but there is available parking nearby. The cottage was great and very comfortable with everything you could need for a self catering stay, well equipped kitchen, comfortable beds and a lovely bathroom. Would highly recommend it and would definitely stay again.

  Reviewed by Allyson5.0★Nov 2022

• "Really enjoyed our stay was accurately described and really worked well for us"

  Reviewed by Ralph5.0★Nov 2022

• "On arrival we were pleasantly surprised with the cottage."

  It has a very nice homely feel to the place, the log burner is a lovely feature (take logs as the arent supplied), the kitchen is extremely well equiped if you like to cook etc. The bedrooms are fresh and the bedding is very nice quality. The only downside for us was the outside area, it really needs some work to make it somewhere you would want to use, which we would have. A dividing fence to the next doors yard/windows and some time spend tidying, cleaning and painting would make it a lovely space. Also the TV in the double room didnt work. Saying that, even with the slight issue above we would 100% stay again and certainly recommend it to friends and family visiting Keswick.

  Reviewed by Adam4.1★Aug 2022

• "Really comfortable dog friendly cottage in a great location"

  Reviewed by Michael5.0★May 2022

• "I would rather be honest."

  .. Property was in a great place for us, ideal bolt hole however, the beds! What can I say...I can still feel every spring in the mattress. My Daughter had the same problem in a single bed in the second room and she's young. Cheap beds, and mattress protectors on beds are flat and useless. Duvet needs to be heavier, higher tog as its not heavy enough at night. Property was not what I would class as clean when I got there. Front of washer was disgusting as were handles on cooker. Sockets, skirting and corners were thick with muck. Considering the previous occupants clean, then the cleaner it was filthy. Then we have to clean and leave early for a deep clean. I did more than the cleaner ever has. We left it cleaner than we found it! If the beds were improved, and the cleaner did a decent job I would not hesitate to stay again. It was a shame. I expect the owner pays a substantial amount to have the property cleaned as well. It needs a good clean. Also, the property is quite cold unless you override the heating. It got quite cold when we stayed, probably benefit from some insulation and seing around the external doors.

  Reviewed by Emma2.8★Mar 2022

• "Lovely cottage, with excellent facilities and plenty of on street parking."

  Reviewed by Amanda4.7★Feb 2022

• "Our 4th stay at Capella and as always, we had an enjoyable and relaxing holiday."

  The cottage is homely and comfortable and the location is ideal - quiet, yet handy for shops, restaurants etc. My only issue is the fact that the weekly price had increased by over 23% compared with 2 years ago, which I feel is excessive and way above the rate of inflation.

  Reviewed by William5.0★Dec 2021

• "Beautiful little cottage in a great location."

  Reviewed by Ben5.0★Nov 2021

• "We had a really great stay and the property offered everything we were after."

  We saw some reviews say that parking was an issue but we got parked outside without issue (although this was out of peak season times).

  Reviewed by Stephen5.0★Nov 2021

• "Great place to stay."

  Had everything we needed for the week - a true home from home.

  Reviewed by Jeremy5.0★Oct 2021

• "The cottage is in a fantastic location within 10 mins walk of Keswick centre and 15 mins to the Lake shore."

  It was clean and well equipped. The street was generally very quiet in terms of noise and we managed to get parked close by despite the busy streets around. This might not be the same in the August period though! The twin room is fairly small and the fridge just isn't big enough for food for a family of 4, with only a freezer box compartment in the top. That was fine as we were able to buy food at regular intervals being so close to town. Not ideal if you've brought or ordered a big food shop for arrival! Just to be aware, for anyone with dogs the enclosed yard at the back is only enclosed for dogs the size of a Yorkshire terrier having a 2 foot wall between it and next doors yard - ours jumped straight over and so couldn't go out unsupervised. All in all though a good cottage and great location if you want to be right in the centre of things

  Reviewed by Claire4.1★Oct 2021

• "Great cottage, well equipped and clean."

  Good position, very near town centre. Would definitely book this cottage again. Only problem was with the fridge. It needs defrosting and possibly a notice on the door to advise care in shutting door properly.

  Reviewed by Helen5.0★Aug 2021

• "We love it at Capella the bedrooms are lovely and comfortable ,it’s just an adorable little cottage ."

  Parkings a bit of a problem if you go out in your car your not bound to get a parking space nearby when you return

  Reviewed by Craig4.4★Jul 2021

• "Lovely cottage."

  Only complaint was that the main double bed was quite small in length and because it had a rail at the bottom my partner didn't sleep well as he's 6ft and kept getting his feet stuck in the rail and eventually spended one night in the single bed in the other bedroom to get some sleep.

  Reviewed by Fiona4.7★May 2021

• "Lovely cottage, great location, dog friendly with everything you need for a lovely holiday."

  Reviewed by Richard5.0★Oct 2020

• "Fifth visit to Capella , always feels like home from home , very clean and tidy."

  Reviewed by Andrew5.0★Sep 2020

• "This was our first holiday with a pet and found the cottage was not as pet friendly as we'd expected."

  We hadn't realised that pets were not allowed upstairs and as our dog is used to sleeping in our bedroom one of us had to sleep downstairs. This presented us with the issue of having to sleep on a 2 seater sofa, until we went out and brought a camp bed. There were multiple stains on the landing and main bedroom carpet, indicating that, in the past, it's likely that pets have been upstairs on a more regular basis. A stair gate would have been a simple addition to the property in this situation. In the whole the property was clean and tidy. We did leave a day early and on the second to last day the front door lock failed, which meant we had to bring all our gear through the back door. The lock smith did arrive just as we were about to set off, so had to leave him to it.

  Reviewed by Dean2.8★Sep 2020

• "The cottage was comfortable, clean and central for all amenities, although parking can be an issue."

  There were no logs provided for the log burner, which although the heating was quick to warm up the cottage, would have been nice. Also, there is no recycling bin provided, we had to take it to a car park in town, however we noticed that the other properties in the area had recycling bins. The small enclosed yard is disappointing, having no plants and little privacy. Despite these minor faults, the cottage is as described and a good base for a stay in Keswick.

  Reviewed by Elaine4.1★Sep 2020

• "The cottage could do with a little maintenance."

  All doors make a terrible noise when opening and shutting, and the fridge was over working and freezing the food. There was a problem with the water pressure which made a terrible noise every time you used the taps. This was due to ongoing problems in the Keswick area and there was a large hole in the back yard, which was a real problem with the dog. I understand that this was an unexpected issue, but when I went into the office they were not very helpful. We managed to speak to the workmen who were helpful and removed all the soil and rubble for us. The cottage was in a great position for easy access to Keswick.

  Reviewed by Jane3.4★Aug 2020

• "Parking was an issue with a large family car and we often had to park around the corner."

  This is a busy residential area so roads are parked up both sides, and on corners, leaving a very (only just passable) narrow central lane. We loved the area but next time would book on outskirts of Keswick to have a garden and off road parking.

  Reviewed by Lisa4.4★Jul 2020

• "Location was good, in Keswick."

  House was clean, warm, and quite comfortable, though my duvet cover was a bit threadbare. Only disappointment was the house itself ... the house is in no way a cottage - it is a town house on a suburban back street. Very urban, and definately not a cottage.

  Reviewed by John2.8★Jul 2020

• "Cottage was a bit dated and small for four people, though good location and overall a pleasant stay."

  Reviewed by Brian4.1★Dec 2019

• "Lovely cottage, excellent position in the town."

  Only issue was that we had no hot water or central heating. It was fixed once but failed again. The response from yourselves was really good and communication fabulous, however we still had no hot water. The compensation offer was fair. Our stay was not spoilt but what was a great break could have been even better.

  Reviewed by Barry4.1★Dec 2019

• "The cottage is lovely and ideally furnished if you're taking pets, particularly if it's a wet day where all downstairs has laminate and tiled floors."

  The decor was lovely and furniture in keeping with cottage feel. Great to have a little patio area so door could be left open and somewhere to sit out on warm evening. A shame that there were stains on the carpet upstairs because rest of house was lovely and clean. Stairs also creaked a lot which can disturb little ones when they are sleeping. Will definitely be returning.

  Reviewed by Joanne4.7★Aug 2019

• "Well furnished little cottage which was very quiet and centrally placed."

  Very clean and lovely to have tea, coffee and loo roll on arrival.

  Reviewed by Hilary5.0★Jul 2019

• "This was our third visit to Capella Cottage."

  It has everything we require from a holiday cottage. It is ideal for two but can easily accommodate 4. The cottage is well placed in Keswick and provides an excellent base for exploring the Lake District.

  Reviewed by David4.7★Jun 2019

• "Lovely 2 bed cottage, great location and short walk to all amenities."

  Had a lovely 4 day break with our pup celebrating our Wedding Anniversary and Lakes Festival of Light.

  Reviewed by Julie4.7★May 2019

• "Lovely cottage with great facilities."

  Close to the centre of Keswick but really peaceful and quiet!

  Reviewed by Kim5.0★Mar 2019

• "I have selected 'Met Expectations' however there were a couple of issues with cleanliness in the cottage."

  Firstly on arrival (after a rough drive due to the weather) i took a cup to make a hot drink (first thing i always do) and the cup had a dog hair in it and tea stains on the outside so hadn't been washed properly... i came accross this with plates also and the wine glasses looked like they had been handled by people with greasy fingers. I therefore felt i had to wash all cuttlery/crockery before using, i washed extra that i didnt use because i felt i couldn't put them back dirty... The second thing i noticed was toothpaste around the wall just above the sink in the bathroom. This came off with a damp cloth (which i cleaned) so i can only presume this wasn't cleaned or checked. On a positive note, the bed was lovely and comfy and the property was warm enough and there was a good selection of DVD's which i made use of due to the wet weather. The road is quiet and i parked right outside and the wifi was great throughout. Key collection/drop off was easy - used the keybox on arrival as after 5pm and the lady was apologetic about the above when i dropped the keys off. I left a day earlier than expected but that was due to my little dog not settling so decided to head home. Would i visit this cottage again, probably not however there is nothing i havent mentioned that cannot be easily rectified for future guests.

  Reviewed by Karen3.4★Mar 2019

• "We liked the space."

  Big rooms and comfortable house. Great location.

  Reviewed by Bernadette5.0★Feb 2019

• "No parking altough description said on street parking."

  ... bed quilts very thin for very cold weather... did have the cosy appeal when we walked in.... quite expensive pricing even though it was NY... did not feel value for money would not stay again

  Reviewed by Phil4.1★Dec 2018

• "We are frequent visitors to Keswick and stayed in local BnBs and similar cottages as well as camping pods."

  For convenience this was possibly one of the best placed cottages we have stayed in. The cottage is based on a quieter road and even though it was Christmas it was still very peaceful. Walking distance to all amenities. The cottage itself is very clean and well equipped. My only recommendation would be although the two seaters are comfortable they would have been great as recliners if ever they are replaced. The cottage is ideal for a couple and small family. Staff were really friendly and helpful. Collecting and handing keys back into office was not too much trouble but would be better to have keysafe.

  Reviewed by Amanda4.4★Dec 2018

• "This was our second visit to this cosy, handily situated cottage and once again we very much enjoyed our stay."

  I note that a couple of the issues raised in my previous feedback had been attended to but still feel more could be made of the yard, although it does look as though it has had a lick of paint and a tidy-up. It would be nice if a few low-maintenance potted plants could be put in there in the Spring to make it a bit more inviting. All in all, a comfortable and relaxed stay and we will certainly consider again, even though the workings of the central heating system remain a mystery to me, with the heating coming on in the middle of the night! I think this may be due to previous guests altering the programming but perhaps the cleaner could check this at the end of each stay.

  Reviewed by William4.4★Nov 2018

• "Great little cottage, central location with no problem parking."

  Log burner was a great bonus after a cold day walking. Kitchen was fully equipped and beds very comfy, a few negatives, no mat at the back door, was very slippy with wet boots and plumbing wasn’t the best also no logs provided, I’d have paid extra for a log store rather than paying £7 everyday for logs. (Little touches) We would definitely return

  Reviewed by Ian4.4★Nov 2018

• "Having used Capella cottage before we knew what it was going to be like and we were not disappointed."

  Very clean and tidy. Wi-if was excellent in all areas. There are plenty of good eateries and if your prepared for a ride out then the Snooty Fox in Uldale serves absolutely superb food. A walk around Buttermere lake is a must. In all,a great holiday

  Reviewed by Michael5.0★Oct 2018

• "Fantastic cottage."

  Was perfect had a great weekend

  Reviewed by Matt5.0★Sep 2018

• "Easy booking system."

  Cottage clean and well equipped. Excellent position in the centre of Keswick. Paying extra for dogs seemed unnecessary when being asked to leave the cottage as if dogs had not been there! We did the cleaning before we left!

  Reviewed by Anne-marie4.4★Sep 2018

• "Your staff was not helpful it helping me sort the problems I had all they could ..."

  Your staff was not helpful it helping me sort the problems I had all they could do is offer me measly £20 gift voucher the cottage was not as it stated in the photographs it was so dirty it needed owner to close the house and have it overhaul with all the cleaning decorating especially outside you could not sit and have a drink in the dirtiest backyard

  Reviewed by Pamela1.6★Aug 2018

• "Overall the cottage was lovely, comfortable and clean."

  It was a short walk from the town centre located in a peaceful area. The only negative aspect was the shower and bath. Every time we had a shower the water didn't drain away So you would end up standing in a few inches of dirty water. The bath would then be covered in dirt after water had eventually drained. I ended up having to clean the bath if i wanted to have a relaxing soak after a day of walking. This was the only disappointing aspect of our stay.

  Thank you for your comments. I'm pleased that you enjoyed your stay, and that you appreciated the handy central location we have. Sorry about the minor issue with the shower drain, it usually results from a build up of hair in the filter. We have asked the cleaner to make sure this is addressed in future turnarounds. I hope we will see you back in our cottage in future. Regards, Kath Crompton Property Owner

  Reviewed by Vickie3.4★Jul 2018

• "This was our second stay at Capella Cottage."

  It is well located only a short stroll from the town centre. It has everything you need for a comfortable stay. We would highly recommend it.

  Reviewed by David5.0★Jun 2018

• "The property was perfectly satisfactory in most respects and we enjoyed our stay."

  It is comfortable and well-situated but there are a few aspects that need addressing. The back yard is described as somewhere you could enjoy a pre-dinner aperitif but in reality, you would not wish to spend time in there in its present state. It is shabby, with litter in one corner, leaves in the grid and green mould on the flaking walls. It could be made quite presentable with a little effort. In addition, at least 2 drawers in the wardrobe in the 2nd bedroom are coming apart. Finally, the central heating comes on and off at seemingly random times. What is quite annoying is that these 3 points were raised by a previous reviewer just prior to our visit but had clearly been ignored.

  We are disappointed to find the cottage has not lived up to the high standards we have set. As you have said in your review, the issues you raise are the same as those mentioned by the previous guest. A turnaround gives us only a few hours and unfortunately this is sometimes insufficient to time to address all problems. Once we were made aware of the issues we made arrangements to have them addressed as soon as was practical. Regards, Kath Crompton Property Owner

  Reviewed by William3.4★Apr 2018

• "The yard area was shabby and neglected ."

  the wardrobe drawers were broken and would not open . the letter box was not fitted correct and front door wood flimsey . the inner door to the lounge was cracked . central heating erratic . no dustbin in yard , no re-cycle bag for bottles .

  We are disappointed that the cottage did not live up to the high standards we have set. We thank you for bringing to our attention the items that need addressing and can reassure you these will addressed as a matter of urgency. The yard has suffered somewhat from the ravages of winter. We have arranged for the yard to be cleaned and painted. Regarding the inner door to the lounge, the property is over 100 years old and we wish to retain some of the character whilst also giving the cottage modern comforts. Whilst we try to set the central heating at a comfortable temperature sometimes clients feel the need to adjust to controls. As soon as we were made aware of this issue and the other problems you identified, we have made arrangements for them to be rectified. When we have tried to provide recycling facilities in the past, we have found that clients accidentally place waste in the wrong receptacles causing problems with collection. We have found it simpler to provide a single commercial waste bin. Regards, Kath Crompton Property Owner

  Reviewed by L3.1★Apr 2018

• "Spent a week here in February half term, lovely cosy little cottage which was in the perfect location for a short walk into town."

  2 adults, 1 child & our dog, we found the space comfortable & relaxing, the wood burner was a great bonus although the central heating kept the cottage toasty. The only thing we missed was a dishwasher, otherwise the kitchen was fully equipped with everything you could need for cooking meals. Thanks for a lovely stay.

  Reviewed by Michelle4.7★Feb 2018

• "People who We picked keys up from were snooty and quite rude When I Called for clarification they were uninterested and cut me off."

  I think some customer service training g maybe handy Don’t think they liked to do anything but stand and talk to each other

  Reviewed by Jimmy3.8★Jan 2018

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