Derwent Haven

24 Customer Reviews

• "Clean, warm and comfortable."

  Being in the centre of Keswick with parking meant we didn't use the car during our stay!

  Reviewed by Gwen5.0★Oct 2024

• "Nice, clean and comfortable apartment, very close to town only a few minutes walk away."

  Parking is fine if everyone is sensible and considerate, unload before you park up. Really enjoyable holiday

  Reviewed by Craig5.0★Sep 2024

• "Lovely cottage."

  The bedrooms were well furnished and the beds were all comfortable. The kitchen had everything needed. The lounge was lovely. The windows in the lounge and main bedroom were very difficult to open and had to be wedged to stay open. For an older couple this would be very difficult to do. The property was very warm almost stuffy so having a fan provided was very welcome. The parking whilst tight wasn’t too much of a problem. It would be useful if the spaces were fully marked out and painted on the ground. The difficulty of trying to speak to someone about a matter after our trip was a little worrying. I don’t feel confident if we had run into a major issue like missing keys or something during our trip we would have been able to get hold of anyone in good time. The number given was a landline and mostly automated. It kept repeating I should go online to resolve any problems we had. I had to leave a message and wait for someone to call me back. This wasn’t an issue this time, as our holiday had finished but imagine urgently needed assistance and there is no one available. To be honest that lack of support available would stop me booking again.

  Thank you for taking the time to leave your feedback. We are pleased that you enjoyed your stay. We are sorry to hear of the issues that you found in contacting us. Your comments will be passed on to the relevant team. The Lakelovers Owner Relations Team Property Owner

  Reviewed by William4.4★Aug 2024

• "It was quite warm during our stay and the windows were not functioning."

  Suggest fixing the windows or provide a small fan. Other than that we enjoyed our stay.

  Reviewed by John4.1★May 2024

• "This flat was in an excellent situation and we really enjoyed our stay and will happily book it again."

  The only slight problem was being unable to control the storage heating. We found it rather warm.

  Thank you for the positive feedback. Storage heaters can be difficult to control but with no gas in the flats unfortunately they are the only option. Property Owner

  Reviewed by Julia5.0★Mar 2024

• "Really nice apartment, excellent positioning for amenities."

  Thanks for the feedback and hope you enjoyed your stay in Keswick. Property Owner

  Reviewed by Barry4.4★Dec 2023

• "Another comfortable and quiet week at Derwent Haven."

  The car parking space is a bit tight being next to a garage but free parking in the centre of Keswick a short stroll from shops,bus station, lake and parks is holiday gold.

  Glad you enjoyed your time in Keswick. We always advise to reverse into the car park space so you can park tight against the garage. We have a pretty large car and find this works well. Property Owner

  Reviewed by Irene5.0★Sep 2023

• "We had a lovely stay and would recommend the property to family and friends, it was like home from home with everything you could want for your stay."

  It is in a really good position in the town and next to a small supermarket. I have a large car but found the parking space to be small.

  Thanks for the feedback and glad you enjoyed you stay in Keswick. Property Owner

  Reviewed by Peter5.0★Sep 2023

• "Great location, clean and tidy with everything you need."

  Thanks for the positive feedback and hope you enjoyed Keswick. Property Owner

  Reviewed by Scott5.0★Jul 2023

• "Excellent property in the centre of town."

  The apartment provided all the facilities we needed to a high standard. Having off road parking provided was extremely helpful.

  So glad you enjoyed your stay. We try to make the apartment a home from home so you can arrive, relax and enjoy Keswick. Property Owner

  Reviewed by Sheila5.0★Jul 2023

• "Only comment would be the car parking slot is unbelievably tight to get into - especially when the people in the next slot hadn't made any consideration!"

  Perfect location for the Ironman which was the reason we were in Keswick

  Thanks for your feedback and glad it was a perfect location for you. The advantage of the property is it has a private parking space in the centre of Keswick. However, it does rely on everyone parking considerately. I recommend reversing into the space after unpacking so you can park up against the garage which gives more room to get in and out of the car. I’ll make sure this is on the arrival details. Property Owner

  Reviewed by Louise5.0★Jun 2023

• "We found the property to be in a excellent position."

  We were concerned it might be noisy and took ear plugs but it was really quiet even during the day hardly noticed the traffic with the secondary double glazing. The flat was lovely and well appointed and comfortable, we didn't cook anything but it looked like everything would be there if we wished to. We would definitely would stay there again if we return to Keswick. We were very impressed with the after care by Sykes after we locked the keys inside the flat, from the helpline to the man who came in about 90 minutes to let us in. Sykes called the next day to check everything was alright. We couldn't recommend our stay highly enough thanks to all concerned

  Thanks for your positive comments we are delighted that you had a lovely stay. Property Owner

  Reviewed by Irene5.0★Jun 2023

• "The property couldn't be located in a better position just off the high street, a quiet location in the centre of Keswick."

  It took us a while to locate the parking space. A clearer indication on arrival would be beneficial. A perfect holiday location which we highly recommend and we will certainly return in the future.

  Glad you enjoyed your stay and thanks for the positive feedback. I will check with Lakes Cottage Holidays over the arrival instructions to make sure the reserved space is easier to find. Property Owner

  Reviewed by David4.7★May 2023

• "We had a lovely stay at Derwent Haven and it had everything we needed for our stay."

  Particularly appreciated the tuppawware boxes for our picnics and we then fell into comfy beds each night! The only thing that we would have appreciated was a fan... The weather was lovely and warm while there and it made it very hot at night!

  Thank you for your kind comments, we are so glad to hear that you enjoyed your stay. We take all comments on board. We hope to welcome you back. The Lakes Cottage Holidays Owner Relations Team So glad you enjoyed your stay. We try to make the flat a home from home and we also love staying as a family. We will look at the fan suggestion. Rebecca (owner) Property Owner

  Reviewed by Rosie4.7★May 2023

• "We have enjoyed our stay with you very much."

  The appartement is well organised, in a perfect location and even so, quiet enough. Thank you for all the sweet little extra’s! We are looking forward to our next visit!

  Reviewed by Maria5.0★Apr 2023

• "Very nice flat, well appointed & presented."

  Great location, both for Keswick & the Lakes. Be aware, the parking place is very tight!

  Thanks for you comment and glad you enjoyed your stay. We find it is best to unpack at the bottom of the steps and then reverse into the parking space so you can park close to the garage for more space. Property Owner

  Reviewed by Stephen4.7★Oct 2022

• "Accommodation was great, very clean and well presented and in a perfect location just of the main square in Keswick."

  Thanks for your comment and glad you enjoyed your stay. We certainly love visiting ourselves as a family. Property Owner

  Reviewed by Mark4.7★Sep 2022

• "Thank you for a wonderful stay!"

  Everything was perfect and we were very grateful for the ice cubes in the freezer. We hope to visit soon again.

  Thanks for the lovely comment and glad you had a great day. Property Owner

  Reviewed by Maria5.0★Aug 2022

• "Window in main bedroom wouldn't stay open."

  Had to use the bread board to keep it open! Didn't use much hot water (due to using dishwasher and electric shower) but on the one occasion we had a bath, the pump for the hot water appeared to be struggling after a while (cavitating?) and the hot water either came out of the tap in pulses or not at all. Beds very comfortable and great to have cling film and tin foil, dishwasher tablets etc provided. Thank you!

  Thanks for your feedback. We’ll monitor the hot water but it worked fine when we stayed ourselves a few weeks ago. The window will need replacing eventually but will need doing as part of the whole block. Glad you found the extras like cling film, dishwasher tablets useful. We try to make the apartment as homely as possible. Property Owner

  Reviewed by Catherine3.8★Jul 2022

• "Excellent, great apartment, in a very convenient location."

  Close to the shops, pubs, restaurants and cafes, easy to walk to the lake and fells, near the bus station for getting further afield. The apartment was peaceful, comfortable and spacious. Clean and well maintained. It has a good shower and bath, and tv and wifi, for unwinding after a day’s walking. Derwent Haven is a great place to stay, I’ll definitely be back.

  Thanks for the lovely comments and so glad you enjoyed Keswick. We love visiting as a family and have tried to make Derwent Haven a home from home. Property Owner

  Reviewed by Mike4.7★Jul 2022

• "We had such a wonderful stay here."

  The property had everything that we needed, really comfortable and quiet. The best thing of all is the location and own parking space. You can walk out the door with all the best shops and walks right there. Thank you and we will be back!

  Thanks for the positive feedback and glad you had a wonderful stay. We love staying here ourselves as a family as it’s in a great location. We recently installed the secondary glazing and are glad it is making in nice and quiet for a property in the centre of Keswick. Property Owner

  Reviewed by Jennifer5.0★May 2022

• "Nice flat and in a great location."

  Thanks for your feedback and glad you liked our property. Hope you had a lovely stay. Property Owner

  Reviewed by Ben5.0★May 2022

• "Great spot, well maintained, perfect."

  Thank you very much for your lovely feedback and hope you enjoyed Keswick as much as we do. Property Owner

  Reviewed by Richard5.0★Apr 2022

• "Really nice property."

  Spacious, bright and clean. Situated in the heart of Keswick with easy access to shops and restaurants. Well furnished and very comfortable, would definitely consider this apartment again.

  Reviewed by Barry5.0★Dec 2021

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