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"The cottage was clean, well equipped and comfortable."
The directions to the property were misleading. It states that the court was just past the Post Office. In fact it was adjacent to a Post Box. It took us 20 minutes to find the cottage. I was informed by a resident that there isn't a Post office in Grasmere. We would probably not have booked this cottage had we known that it was 22 steps to get to the top floor. Perhaps this should be noted in future advertising. Our mobility is not suitable for so many steps. It would also have helped to know there was no facilities for sitting outside.
Thank you for taking the time to leave your feedback.
We are pleased that you found the cottage to be clean and comfy.
We will take a look at the directions to ensure that it is correct.
We will also look at the listing.
Thank you.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Joyce4.1★Sep 2024
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"Lovely central."
Property well maintained. Parking space which was a plus for staying in Grasmere.The basement was useful.for storing walking boots rucksacks etc.
Hi Jean Thank you for your feedback and lovely comments which are appreciated. I am pleased you enjoyed your stay at Low Croft. The parking space enables guests to park up and not use the car again until the end of their stay. The bus stop is also close by which is an advantage. We hope you will come to stay with us again. Kindest regards Ann
Property Owner
Reviewed by Jean5.0★Aug 2024
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"Spent a week here."
A lovely house. Well equipped kitchen. Comfortable beds. Very central in the middle of Grasmere. We will definitely be back.
Hi Alison
Thank you for your feedback and lovely comments which are appreciated.
I am pleased you enjoyed your stay at Low Croft.
Low Croft is ideally situated in the centre of the village with all amenities , walks and bus stops closeby. It also has the advantage of a private parking space.
We look forward to having you to stay with us again.
Kindest regards
Ann
Property Owner
Reviewed by Alison5.0★Aug 2024
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"Very nice cottage right in the centre of Grasmere, clean and comfortable, found the drying room at the bottom of the stairs extremely useful, and having a private parking space a few yards from the door was perfect."
Hope to return.
Thank you Ian for your favourable comments. I am pleased you enjoyed your week at Low Croft and look forward to having you to stay with us again.
The storage and drying room with washer/dryer is very useful especially if the weather is inclement.
Low Croft with a private parking space is in a quiet courtyard overlooking the village green. All walks begin form the doorstep. The bus stop to Ambleside and Keswick is by the green. Very useful especially with the £2 fare. You can park at the beginning of your stay and not use you car again.
Property Owner
Reviewed by Ian5.0★Nov 2023
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"Very enjoyable stay."
The only downside was the car parking space being quite small and I can imagine the stairs being a frustration for elderly people (or knackered walkers!). Other than that, it was great,
Reviewed by Jack5.0★Oct 2023
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"Home from home."
. comfy beds.. everything there that we needed.. Grasmere is so convenient for exploring the hills or taking a bus to go further afield.. wish I was still there..!
Thank you , Christine for your favourable comments. I am pleased to have met you and learn that you enjoyed your week. Low Croft is ideally situated for walking and taking advantage of the £2 bus fare. The parking space means you can park on arrival and not need to use your car again during your stay. We hope you will make a return visit. Kindest regards, Ann
Property Owner
Reviewed by Christine5.0★Sep 2023
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"The list of dates for collection of rubbish in the folder are for 2022, not 2023"
Thank you for your feedback.
We are sorry for any inconvenience that the wrong dates in the folder caused for you.
We will work on getting this amended.
The owner relations team - Lakelovers
Property Owner
Reviewed by Roger3.4★Jun 2023
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"Cosy, warm, well equipped, peaceful even though it’s in the middle of Grasmere."
. Couldn’t find it straight away as it’s tucked away.. maybe advise customers that the entrance is by the postbox..?? The bus service is brilliant.. every 20 mins..
Dear Christine
Thank you for your feedback. I am pleased you enjoyed your stay at Low Croft.
It is very conveniently situated for the many amenities including the buses to Ambleside and Keswick. You can park you car at the beginning of your stay and not use it again until you leave.
I will advise guests that the entrance is by the postbox.
Many thanks, Ann
Property Owner
Reviewed by Christine5.0★Sep 2022
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"Very comfortable and convenient for Grasmere."
2 minutes to bus stops. Many easy access routes to fells. Sleeps 4 comfortably although we were only 2. Parking available but a tad tricky. Highly recommended.
Thank you for your feedback. I am pleased you enjoyed your stay at Low Croft.
All you need is on the doorstep - a frequent bus to Ambleside or Keswick, a variety of shops, many walks to suit any ability and as you found the weather was perfect every day except Thursday. Many thanks.
Property Owner
Reviewed by David5.0★Sep 2022
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"Arrived 29th January for a week."
..absolutely loved low croft as great location in grasmere...just perfect for what we needed...out all day and back by 5pm...Everything we needed was there .. we cooked most evenings ...and chilled in a really comfortable lounge..upstairs bedrooms were warm and comfortable.. slept really well...bathroom was also ok...Down stairs where you find keys there are two doors...one is a quirky room with washer/dryer if you need it but we used to leave our coats and boots in there..Other door is where you go up the stairs to first floor with kitchen/lounge then second lot of stairs you go up to bedrooms and bathroom...loved this property and most certainly will be booking again...
Thank you Caroline for your very positive feedback.
I am pleased you and your friends enjoyed your stay at Low Croft and found everything to you satisfaction.
The weather was reasonable and didn't stop you from spending your days around the Lakes.
We look forward to having you to stay with us again
Property Owner
Reviewed by Caroline5.0★Jan 2022
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"This is the worst apartment I've ever stayed in."
Lakelovers have been utterly rubbish in their customer service and were not interested in rectifying any of the issues:
Mattresses are extremely old and we couldn't sleep as a result of their poor quality. I asked for an extra duvet to put on top of the mattress but this was deemed not possible.
The bathroom is freezing cold and shower is but a mere trickle.
The sofa where we tried to sleep is like something you pick up for £10 from the charity shop.
Having paid 800 pounds for 4 nights I really was expecting to enter into qj apartment of comfort.
I also contacted the owner directly to complain and despite having read the message I got no reply.
Really very disappointed
Thank you for taking the time to feedback after your recent stay at Low Croft Cottage. We are sorry you found the property unsatisfactory. The property is advertised as 3* self catering accommodation and recently gained its award by Visit England which was carried out at the end of November. The property is not listed as luxury and the grading, description and photo's show the standard well. Pricing is generally high during the Christmas/ New Year period as it is one of the busiest times of the year. Lakelovers manage the property on behalf of the owner the cleaner strives high in standards of cleanliness, they were recently awarded 100% by Visit England so we apologise that you found these standards were not met. Regarding the mattresses these have since been replaced to prevent any future guest upset. The owner has advised that you have been in contact with her directly. We also had our quality and compliance team recently attend and they advised that the sofa is of comfort.
Property Owner
Reviewed by Anna1.3★Dec 2021
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"Nice cottage, as described."
Quiet but smack in centre. Additional storage was great for storing all our clobber and keeping boots out the house too. Washer/Drier came in handy too. Grasmere a good base and lots of fells to do without needed the car all week + other activities like hiring row boats and lake walks etc. We were a family with a 5 year old so did Loughrigg fell, Silver How, Arthurs Seat, Easedale tarn. Also did a trip to Brockhole to use the treetop nets.
Reviewed by Alexander5.0★Aug 2021
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