Scandale Bridge Cottage

14 Customer Reviews

• "Good location and practical size for a family."

  Heating is warm with plenty of hot water so no complaints about comfort. Some of the previous comments are borne out which do detract from what otherwise is a very nice property. Key points - The ensuite shower is leaking (between tray and wall and comes through in kitchen ceiling) although the new curtain does stop splashing onto floor. The kitchen is suffering from wear and tear (if you did cook you would be limited in utensils, pans etc) - dishwasher lower draw has broken wheels, fridge has no trays in the door which restrcits ability to store milk other than in salad draw. Overall a spacious and comfortable property that needs some TLC to bring it back to an excellent standard.

  Reviewed by Tim3.8★Oct 2024

• "The property was nice and spacious downstairs but the bedrooms leave something to be desired."

  The en-suite was nice and the double was fine but the other 2 bedrooms were small with one of the twin beds needing a new mattress or total replacement. There was very little space for clothes and bags and all but the en-suite room being cramped. Downstairs was very nice and comfortable with plenty of space. The fridge door hinges were dirty as was the cooker grill. There looks to be a leaky or damaged ceiling which doesn’t provide confidence that the house is well maintained. It was fine for the 2 nights we were there as 4 adults with a bedroom each but I wouldn’t have wanted to share with anyone else due to the lack of space.

  Reviewed by Judith3.8★Oct 2024

• "Lovely holiday cottage, perfect location."

  We were initially worried about the road noise when booking but couldn’t hear anything other than the bubbling stream when inside. Cottage was well stocked with kitchen equipment- we managed the oven no problem. Showers were warm and powerful. Beds comfortable,

  Reviewed by Sarah5.0★Oct 2024

• "Scandale Bridge Cottage - Overpriced I wanted to take my Son on holiday to the Lake District and Scandale Bridge Cottage looked like the perfect base, great location and safe, exclusive, off-road parking for my car."

  We paid £697 for 4 nights for 2 people. We needed to turn on the heating and this was straightforward, just turn the thermostat. We didn’t need access to the boiler controls as a previous guest had to. There was clean bedding and towels. The WiFi works well and reaches bedrooms. The TV is a little dated but we were able to connect a phone via HDMI which was good. But here is the down side. First impression, there’s no hand soap for the hand basins. I know a minority of guests will take away items from a holiday stay, but that shouldn’t discourage the owners from providing a few essentials. During the week we found other things lacking: No tea towel No dishcloths No washing up liquid No cleaning products (You’re meant to leave the cottage clean on departure, which we managed to do in spite of this, apart from the fridge which was long overdue for a proper clean around the vents - see photos). We didn’t use the oven or hob and only a few items of crockery and glassware, the rest remained unused though some of those were a little grubby. There was one dishwasher tablet and one water blown tablet, maybe left by a previous guest? - see photo. I have stayed in some places where there are complementary toiletries and at the very least, some soap for the hand basins, some go as far as to provide a bottle of wine, chocolates or a mini hamper. I don’t expect any of these but the basics would be nice. Looking at the reviews on the website, back in August 2023, Gavin reported a blind was broken and inoperative, we found the same blind still with no chain or cords - see photos. The ensuite bedroom door doesn’t close and it is presumably a fire door as there is an automatic closer and a fire action notice attached (see photo). The ensuite bathroom door doesn’t fit well either but can close with a heave. The clocks didn’t work (no big deal). When we started encountering problems, I read back through other reviews and noted the response of the owners. The responses seem to be quite dismissive so I may be wasting my time giving further feedback, which is intended to be constructive and helpful. Standard excuse seems to be “if you had phoned…”, well no, guests should not have to disrupt their holiday to report maintenance issues that have previously been ignored. Response to “M” from July 2023 “you should have reported it via the telephone number in the information file in the Cottage” and “cannot understand why you would give a 50 % rating based on the two adverse points you have erroneously raised” Guest Nigel in January 2023 reported some issues which have since been fixed, thankfully. He said “Only 5 plates in house for 8 people”, to which the response was “We do not advertise the house to sleep 8 guests hence we provide the necessary amount of utensils and crockery for the number of guests the house is advertised to provide for” The cottage is advertised for 6 guests so should one go hungry or wait for 2nd sitting? I’d love to know Nigel! The availability of utensils was fine but the quality and cleanliness, less so. We had no such problem as there was plenty of crockery, but we chose to eat out. Nigel also said “Bath / sink leaked through to the lounge”. More on this later. The ensuite shower is badly designed. Granted there’s not much that can be done about this other than replacing the shower tray. The problem is that the rim of the shower tray is flat, so any water running down the walls of the cubicle then run along the top of the rim and out onto the floor. I found a way around this is to direct the monsoon shower head to the opposite corner and lay a piece of toilet paper across the rim of the shower tray to direct the run-off into the tray. There was nevertheless a lot of condensation on the walls outside the cubicle as the extractor fan is inadequate and the ensuite is not heated. The ensuite is not heated as the small towel rail doesn’t work, it’s currently switched off, but if you try to open the valves to turn it on, one of them leaks (see photo). There is nowhere to put toiletries in the ensuite shower cubicle, a small shelf and/or soapdish would be good. Our biggest concern was the leaks, one from the main bathroom down to the lounge. It’s obviously a long-standing issue as it was reported by Nigel in January 2023. You can see the damage to the ceiling and you can see the attempt to paint over that damage as there’s a subtle difference in the shade of white (you may be able to pick it up from some of the photos). When we noticed we also looked under the ensuite and there was a leak there too (See photos and video). Neither leak produced torrents (yet) and we placed containers under to catch the water, reported it to maintenance and decided not to use the bathrooms for shower or bath after that. The response to Nigel in January 2023 was “Occasionally, leaks happen”. This is true, but as a property owner, I’d be scared the ceiling might come down and I’d make sure that the leak is fixed, not painted over. We did not call out maintenance until the last night because: I found workarounds for most of the problems and had taken everything but the kitchen sink (and cleaning materials) to the cottage. We only discovered the leaks from upstairs to downstairs late in our stay. By the way the one from the bathroom is only when the tub is draining so it is likely to be a leak in the waste pipes. The reason I don’t hold out much hope that this constructive feedback will be listened to, or acted on is that some of the issues reported previously are still unresolved and the parting shot to Nigel was “We … sincerely hope that you find a cottage more to your liking and requirements, for your next trip away together”. Which is easily interpreted as “go stay somewhere else”. My Son and I certainly will and if you're looking for holiday accommodation, maybe you will too? The constructive criticism from others was somewhat rudely dismissed, so I expect the same for my review. The review mechanism doesn’t allow guests to reply to owners’ feedback, so I won’t be able to contest any owner responses or rudeness either. Full review here: https://docs.google.com/document/d/1WcGMGjynlt2_ZrKIY-q-XLujzsbkVSVK8v009Q66o_4/ Photos and video here: https://photos.app.goo.gl/2yPjjGiaoN2Ccnb36

  Reviewed by Richard2.5★Sep 2024

• "A lovely spacious cottage in a fantastic location for access to the centre of Ambleside."

  Very clean on arrival , and a well kitted out kitchen made eating in the property an easy option. Would certainly use again

  Reviewed by Richard4.4★Apr 2024

• "A really well equipped and comfortable cottage perfectly located for walking with plenty of parking space."

  A welcome pack would have improved our stay but overall a nice relaxing stay

  Reviewed by Julie4.1★Mar 2024

• "Lovely clean and warm cottage."

  Very comfortable for a family of 6, ideally situated for walking into Ambleside, lake Windermere and for longer walks round the beautiful countryside. Large kitchen table to seat up to 8 people. All the kitchen appliances worked, plenty of glasses, cutlery and crockery although the oven took a while to get going.

  Reviewed by Mary Christina3.8★Dec 2023

• "Lovely cottage , 10 min walk into centre of Ambleside."

  We missed the turning 1st time as it’s a sharp right turn just at the the National speed limit sign, plenty of parking space. Cottage fitted out with good quality furniture / furnishings. Cottage was clean and beds made up on arrival , large bath sheets provided for each person. We didn’t really use any of the cooking facilities as we ate out most of the time. Kitchen is large and spacious. Lovely bright sitting room with good quality furniture. Only one small detail is showers not that powerful but it wouldn’t stop me from returning as it was a lovely cottage with everything we needed .

  Reviewed by Maxine3.4★Sep 2023

• "Lovely clean property."

  Reviewed by Adrian5.0★Sep 2023

• "Overall absolutely loved our stay, setting beautiful, plenty of space, great location, pretty much everything we needed for our family of 2 adults and 4 children Couple of suggestions would be to brighten the lighting in the kitchen and bedrooms, include a small knife for preparing vegetables and a set of kitchen weighing scales and adapt the listing inventory online to reference the freezer and tumble dryer which would have been useful to know about prior to arrival (although we couldn't get the tumble dryer to work during our stay but was not a problem) We also tried to report a leak which came through the landing ceiling after a heavy downpour using the number given and left a message although no one got back to us."

  Luckily this leak only happened on one occasion. A little more attention to detail with cleaning and ongoing maintenance could be improved if we're being picky (there were cobwebs in the bathrooms, loose window handles which could benefit from attention and a blind with no cord to be able to close both.) Despite this, we would definitely recommend this cottage to others and thoroughly enjoyed our holiday.

  Reviewed by Gavin4.1★Aug 2023

• "Upstairs bedrooms far too small to sleep 5 adults and 2 children comfortably."

  Wardrobe’s difficult to access. Toilet in master bedroom needs urgent attention. No evidence of recycling which was amazing due to being in the Lake District. Overall we enjoyed our stay and the location was ideal for Ambleside

  If there was an issue with one of the toilets during your stay, you should have reported it via the telephone number in the information file in the Cottage. Our maintenance team would have attended, as normal with an incident of this sort, immediately. We are glad you enjoyed your stay, but cannot understand why you would give a 50 % rating based on the two adverse points you have erroneously raised. Property Owner

  Reviewed by M2.5★Jul 2023

• "Beautiful, warm, comfortable cottage in a perfect location."

  The only very slight issue was how long the oven takes to warm up- extremely slow!

  Reviewed by Justine4.1★Mar 2023

• "A large, well appointed , traditional Lakeland house, set in extensive gardens ( name) is ideal for a group of friends or family planning to get away into the Lakeland countryside."

  There is good parking. A large kitchen , cosy lounge and four bedrooms give ample space to sit around and relax. The beds are comfortable , and the furniture is of good quality. There is a tv , but we didn’t use it so can’t comment. It is a possible to walk into Ambleside and pleasant enough. Any minor issues were sorted out promptly. All in all , we have been very content with the house . We have cooked most evenings rather than going out and enjoyed the ambience of the setting.

  Thank you so much for your kind comments regarding Scandale Bridge Cottage. We are delighted that you enjoyed your stay in the cottage and the beautiful Lake District. It was a pleasure to meet you and your party during your stay and we hope you had a smooth journey home to the Isle of Man Property Owner

  Reviewed by Jillian5.0★Jan 2023

• "I want to say how disappointed I am with this cottage."

  It shouldn’t be let in current state Here is a list of some of the many issues we have had Oven not fit for purpose. Had to leave on for 5hrs to get to just warm enough to cook something. Then didn’t cook it properly. House freezing cold and bedrooms won’t get warm Shower in smaller bathroom doesn’t get to heat and makes so much noise Bath / sink leaked through to the lounge Only 5 plates in house for 8 people Toaster doesn’t work well Only 2 small pans for frying Fire heater in lounge useless Wi-Fi doesn’t work in bedrooms Plastic bowl with holes and cracks in cupboard There is so much more…. It was a shame as the cottage was in a good location. For 8’people there just wasn’t enough facilities and utensils in the kitchen.

  We were sorry to read that you were disappointed with your stay at Scandale Bridge Cottage. We thank you for your feed back -both positive and negative - and have taken action where appropriate and where necessary. We saw you both on two occasions during your stay. You engaged with our maintenance engineer / plumber on his visit to the property and we spoke to you at least twice on the phone. We do find it slightly surprising that you and your friend, did not point out at least some of the issues that you complain about, which would have been easily rectified during your stay. This may have made it a happier stay for you both.. We would like to make the following points 1. You arrived on Friday 20th January and we met you on site to ensure you were comfortable. We gave you access to the boiler cupboard so you could override the heating settings, as we were experiencing a very cold spell in the Lake District, with night time temperatures dropping to -4 degrees.This allowed you to have the heating on constantly if you required. The heating system and all radiators were all working at maximum. The system and radiators had been serviced by British Gas three days before you arrived. We know that it is not possible that the house was ‘freezing’ - in fact we observed how warm the house felt after your departure. 2. You reported a leak from behind the sink in the bathroom at 7pm on Friday evening. This had manifested between the last guests staying and your arrival. As soon as you reported the issue we brought out an emergency plumber the next morning, Saturday by 8.30 am. to rectify this issue. Occasionally leaks happen. 3.We understood you to be a party of two. We do not advertise the house to sleep 8 guests hence we provide the necessary amount of utensils and crockery for the number of guests the house is advertised to provide for. 4. Thank you for bringing to our attention that one of the ovens on the Esse electric cooker was not coming up to heat. We have had the thermostat adjusted. 5. The electric stove in the lounge has three settings - we assume that you did not change the setting to high as this is an extremely effective unit. We will ensure that the settings are explained in more detail in the guest information file. 6. We provide two frying pans, (along with a full range of all cooking utensils) one small one medium- if you had wanted more, you had our telephone number, and had you let us know your requirements we would have been more than happy to bring you further frying pans. We are sorry that you did not enjoy your stay in what is really a beautiful and well maintained and appointed cottage, in a wonderful area. We acknowledge your comments and constructive criticism (where appropriate) , and sincerely hope that you find a cottage more to your liking and requirements, for your next trip away together. Property Owner

  Reviewed by Nigel2.8★Jan 2023

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