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"The bathrooms had not been cleaned ready for arrival even though clean towels were present ."
Used towels were still in the bathrooms. Other kitchen surfaces etc had not been cleaned down. Cleaners arrived later after requests to remedy this. We have used this property before and not had a problem.
Also the television proved problematic as normal channels didn't seem to be available and access seemed to be via an App . What happened to easy access and a good selection of channels ?
Thank you for taking the time to leave your feedback.
We are disappointed that the cleanliness of the property was not up to our usual high standards, whilst we understand that our Property Services Team were able to reattend.
Your comments have been passed on to the Property Services Team and will be addressed.
In reference to your comments about the television, a new television was purchased when the existing tv ceased to support free view services. The new television was bought with guests in mind, as it gives better access to guests since it both supports free view and allows them to view their own streaming subscriptions on the tv through the apps.
Following your stay, guidance on how to use the television will be put into the property.
We hope that you will return to The Lakes again.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Philip3.1★Aug 2024
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"We had a lovely time at the Spinney near Ambleside."
It is within walking distance of the shops in Ambleside, so most of the time we left the car outside the cottage and walked. There was plenty of room in the cottage with beautiful views of the Beck and the sound of the waterfall from the verandah. The cottage is much bigger than it looks in the pictures and it is clean and well maintained.
Reviewed by Graham5.0★Jun 2024
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"We had a great stay at the The Spinney, it was super comfortable and really well located, so we would highly recommend it to anyone wanting to get away for a break in this part of the country."
Reviewed by Kevin4.7★Apr 2024
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"The Spinney was a great place to stay for our 2 generation family."
It was clean & spacious & good that it had 3 bathrooms. It had a well stocked kitchen, a spacious dining room & the living room had cupboards full of games & activities for all ages. We would definitely book again.
Reviewed by Wendy5.0★Mar 2024
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"We were so happy that Sykes Cottages helped us out, after being disappointed with the National Trust at the last minute."
The property was clean and warm and very spacious. We were very comfy , in some very cold and wet weather- well it’s the Lakes!! We had to chip packed ice off the steps outside which were very dangerous- no grit or salt available and parking for cars was challenging. More toilet rolls would have been appreciated!! Overall, we had a lovely stay.
Reviewed by Alison4.1★Jan 2024
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"Absolutely spotless."
beautiful large bedrooms, well equipped kitchen, comfortable lounge and lovely dining room, 5 mins (steepish) walk from Bowness so no need to struggle looking for parking, lovely view of waterfall. Very warm house. Would definitely stay there again.
Reviewed by John5.0★Nov 2023
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"We had the most wonderful stay."
This property was perfect as a base for our 8 person party. A warm welcome with real attention to detail. We would recommend the Spinney to everyone without hesitation. Thank you.
Thank you for your comments, we are so pleased to hear that you enjoyed your stay.
We hope to welcome you back.
The Owner Relations Team.
Property Owner
Reviewed by Sarah5.0★May 2023
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"We returned home last night after a great week in Ambleside."
The Spinney was first class, it was perfectly clean and comfortable. We were bit worried about the road leading to the property as it seemed very steep and narrow, but there is a quiet road which takes you straight in to the village and is very manageable. The floor at top of stairs is very creaky which was bit annoying when you have got 2 babies over to sleep but only minor in the overall very positive experience. Would definitely like to stay at The Spinney again.
Thank you for your kind comments. We are pleased to hear that you enjoyed your week.
We hope to welcome you again.
Property Owner
Reviewed by Rosemary5.0★Apr 2023
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"Generally the house was clean, comfortable and in good condition, warm and well looked after."
Reviewed by Geraldine4.7★Dec 2022
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"Fantastic cottage in great location, our fourth stay at the spinney and we'll definitely be back"
Reviewed by Gary5.0★May 2022
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"We have just returned from The Spinney and we are already talking of booking it again."
It is in a perfect location being very close to Ambleside (five to ten minutes walk) but extremely quiet. The house itself is lovely, it’s very well equipped & comfortable. We are looking forward to staying there again.
Reviewed by Claire5.0★Nov 2021
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"Good, large and comfortable holiday let."
Conveniently located within easy, albeit up a hill (it is the Lake District!), walking distance from the town centre. We noted previous feedback regarding the property interior being dated, this is true to an extent but the property is well kitted out and so did not stop us enjoying a pleasant week staying here.
Reviewed by Andy4.7★Oct 2021
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"The accommodation was excellent, there was plenty of space for the 6 of us."
If there is one issue it is there is only 1 parking space out the front of the property and although there are 2 visitor spaces just 30 yards down the road, these are quite tight spaces.
Reviewed by David5.0★Sep 2021
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"The Spinneys is a large, comfortable space for 4 adults."
It’s well located for easy access to town and has good recycling facilities (which seems to be rare with Lakelovers properties). The kitchen has a good level of utensils. It really does need updating though… I slept terribly on an awful 50-60mm layer of foam mattress protection, with an awful plastic topper. I removed it in the end, to sleep on the actual mattress. The bathrooms all need updating - there’s only one decent shower, the other two are electric, which don’t work if they are in use at the same time. The kitchen only has a small under-counter fridge… too small for food and booze, and the same size freezer that we didn’t used. The kitchen is covered in little ‘warning’ labels from the owner that are really irritating… one little box has 3 labels on it saying ‘do not turn off’… the washing machine must have 10+ labels on it!! Requesting ‘quick washes only’… it’s not welcoming. Two good quality ovens are great, and the electric hob is fine.
Kitchen would benefit from a few trays, for TV dinners and some new chopping boards. A new kitchen is really needed, as well as the bathrooms - so some serious cashes needs to be dropped for 4/5 stars.
There’s no outside space that’s really useable, just a front and back balcony area that’s in the shade all day - and the steps up to the property are very slippy in the wet on account of mould growth. We don’t regret staying at the Spinneys, we had a pleasant stay but probably won’t stay again - there are just far superior options.
Thank you for taking the time to feedback after your recent stay at The Spinney. We are saddened to hear of these deficiencies raised and have discussed them with the owner to ensure attention is made to those outstanding. We are in discussion with the Housekeeping team regarding the mattress protectors. Originally these plastic ones had been added for hygiene reasons but understand they can be uncomfortable so will look at alternative. The labels throughout the property are there for ease of use with such things in the property through past experiences these have generally helped with guests. We thank you for your comments and glad to hear you had a lovely break regardless. Many thanks!
Property Owner
Reviewed by Dan3.4★Jun 2021
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"The property was very well located, in walking distance from the town centre and the start of some nice walks."
We had a nice view from the windows, the landscape was very nice, and the people there are very friendly. I enjoyed most the beautiful nature and the open space.
Dr MaesJul 2019
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