Tom Heights

45 Customer Reviews

• "It's unreasonable to expect people to collect the key from the office on arrival and drop back at the end."

  Almost all properties have key safes now. I arrived, needing the loo and had to walk to the office, where they wouldn't let me use theirs, back to the flat... It's helpful to have a parking space in the town centre, but this one is very difficult to get in and out of. Luckily I only put it in and took it out once at the start and end of my stay. The building is a faff to get in and out off with all the keys. The bunch of keys provided had more than I needed on it. When visitors arrive at the back, from the car parking, it would be fair to assume that the key labelled 'Inner front' is the key to the flat. Infact the key for the flat is a different, unlabelled one. A nice comfortable little flat. Very little noise from neighbours. Obviously a lot of noise at all hours from the main road, delivery men, boy racers, etc. Very convenient for the Cinema next door!

  We are sorry to hear you had some trouble with the key collection and that you found the keys confusing. We like to provide keys so that you have access at the back (parking) and the front (the town). With the flat being in a very central location, there will occasionally be some noise from the town. We are pleased you found the flat comfortable and enjoyed the cinema next door, and we hope you had a very enjoyable stay. Property Owner

  Reviewed by Sue4.4★Oct 2024

• "Ideal location with parking space for getting out and about in the lake district."

  Perfectly adequate and comfortable flat for 2 with all facilities required and in central location if you want to eat out.

  Thank you for your positive feedback. We are delighted to hear that the flat met your requirements and was comfortable; and that the central Ambleside location and parking were ideal. We hope you had a lovely stay in the Lake District. Kind regards Hilary and Keith Property Owner

  Reviewed by Diane5.0★Sep 2024

• "The accommodation was comfotable and quiet inspite of being on a main road in the middle of town."

  Were let down by instructions to pick up key. Found the office which was closed, got soaking wet waiting in the rain and finally phoned Lakeland Lovers at 4pm and told where to find keys. Not a pleasant experience for an 80 year old couple. Could have been given clearer instructions where to find the one parking space and also that there was rear access to the flat. We have had good experience booking with Sykes but this was letdown.

  Thank you for taking the time to leave your feedback. We are sorry to hear of the issue that you experienced with the keys. We take all comments on board, and we will be looking at the instructions given to ensure that they are correct. The Lakelovers Owner Relations Team Property Owner

  Reviewed by David4.4★Aug 2024

• "Love the apartment, looking forward to returning."

  Super apartment in a great central location. Very well equipped and comfortable

  DownesAug 2024

• "Tom Heights."

  Clean well furnished in a good place very useful having parking.

  Thank you so much for your positive feedback for Tom Heights. We are very pleased that it met high standards, and that the central location and parking were welcome features. We do hope you enjoyed your stay in Ambleside and that we may welcome you back at some future date. Hilary and Keith Property Owner

  Reviewed by Ken4.7★Jul 2024

• "This was our 2nd visit to Tom Heights."

  It has the potential to be a charming, rustic apartment with very central location. However, the standard of housekeeping has declined since our previous visit - dirty grout in the shower area, cobwebs hanging from shelves and heavily stained mattress protector - not major issues and easy to fix - it just needs a little TLC

  Thank you very much for your feedback. We really appreciate you pointing out these shortcomings as this is of course not the standard we would hope to achieve, and we will address the issues you have raised as soon as possible. We do very much hope you had an enjoyable stay, nonetheless, and that you would consider visiting Tom Heights again in the future. Best wishes, Hilary Following on from your feedback I can report that additional cleaning of grout in the bathroom has been done, and the bath sealant replaced. The other housekeeping issues have also been noted and attended to. We do always aim to deliver a high standard and your comments were appreciated and acted on. Best wishes, Hilary & Keith Property Owner

  Reviewed by Wendy3.8★Jul 2024

• "Grout round tiles mouldy, curtains rather faded, and windows in sitting room and bedroom couldn't be opened."

  Thank you very much for your helpful feedback, and I am sorry you found some features of the flat not up to the highest of standards. We will address the issues you have raised as soon as possible. The windows are very old, and therefore I understand that they may not have been easy to open. However, for an issue such as this which may affect your stay, Lakelovers are always on hand and would be happy to send someone round to attend. We do hope, nonetheless, you had a very enjoyable holiday. Best wishes, Hilary and Keith Following on from your feedback I can report that additional cleaning of grout in the bathroom has been done, and the bath sealant replaced. The windows, which can become stiff during the colder months, have now been eased and should open freely. Again, may I mention, if there is an issue such as this that affects your stay, please do contact Lakelovers who will be happy to come and attend. We do always aim to deliver a high standard and your comments were appreciated and acted on. Best wishes, Hilary & Keith Property Owner

  Reviewed by Hazel4.1★Jun 2024

• "This is a lovely apartment - clean, cosy, well equipped and very central."

  The parking space was an added bonus. We will definitely be back.

  We are so pleased that you enjoyed your stay at Tom Heights and we look forward to welcoming you back. Kind regards, Hilary and Keith Property Owner

  Reviewed by Wendy5.0★Dec 2023

• "This property was great for the rate we paid and we were very grateful we found it."

  Nice, cosy little flat with everything you would need. There was a washing machine and dryer downstairs as well as a dishwasher in the kitchen which makes that extra difference to your stay. The parking space fit a one series BMW very well with space on either side, if anyone wants a size reference. The only downside was that the shower screen was too short for the shower itself, and my 6’4 partner couldn’t comfortably shower as the water was splashing everywhere. This little amendment would make a huge difference for other guests that may be on the taller side. Thank you for having us Tom Heights!

  Reviewed by Poppy4.4★Aug 2023

• "Really enjoyed my stay."

  One thing to provide would be washing machine tablets/powder as I couldn't see any. Other than that, really well equipped.

  Thank you so much for your kind comments. As this is a self-catering accommodation we do not provide welcome pack products as standard. We are glad that you had a lovely holiday. Lakes Cottage Holidays Owner Relations Property Owner

  Reviewed by Richard5.0★Jul 2023

• "I was pleased with the property."

  It was comfortable and clean and ideally suited in the centre of Ambleside. I would recommend this property to others

  Thank you for your positive comments about your stay at Tom Heights. We are very pleased to hear you were happy with your stay, and enjoyed the central location of the property in Ambleside. We hope we may welcome you back some time. Kind regards, Hilary and Keith Property Owner

  Reviewed by Susan4.4★Jun 2023

• "Enjoyed our stay ,central location everything we required provided couch a little hard and dated."

  Shops for food etc a few mins walk away .

  Thank you for taking the time to review Tom Heights, we are delighted that you have had a lovely time and look forward to welcoming you again in the future. We will pass on your comments regarding the sofa the owner. - Kind Regards - The Owner relations team Lakes Cottage Holidays Property Owner

  Reviewed by Richard4.7★May 2023

• "Had a lovely stay at Tom Heights - perfect for two people as a base for walking and exploring."

  Thank you for your kind comments, we are pleased to see that you had a lovely stay. We hope to welcome you back. The Lakes Cottage Holidays Owner Relations Team. Property Owner

  Reviewed by Ruth5.0★Apr 2023

• "Really lovely property with an amazing location for Ambleside and for walking."

  The property was perfect for a couple with lovely touches of decor which made it feel very homely. Only comment was that it was very cold when we arrived and it look a while to heat up but that was really due to the weather. Great powerful shower and liked the touch of the bottle of wine. Helpful books/maps available for walking. Would definitely stay again - great value.

  We are delighted to hear you enjoyed your stay at Tom Heights this weekend, and that you will hopefully come and stay again. Thank you for your kind comments about the flat. We are sorry to hear it was cold on arrival, however, and hope that you did manage to get warm quite quickly. We have very recently had a new storage heater installed in the lounge, and it could be we need monitor the pre-arrival settings over the coming weeks . Thank you very much for this helpful feedback. Best wishes, Hilary and Keith Property Owner

  Reviewed by Jennifer4.4★Mar 2023

• "Third time at Tom Heights."

  Really love it as a central base for Ambleside. The only issue I had was check out time and when I questioned this at the office they said their admin had not been updated it to 10am. Having said this, someone still came to clean at 9.45am. Luckily we were just leaving. As I stressed to the kind man in the office, a 9am departure time is too early as other rental properties we have stayed in since covid are back to 10 and don’t expect you to strip bedding (which I don’t mind doing).

  Thank you very much for your feedback and we are delighted to know that you enjoy coming back to Tom Heights. It’s always lovely to see when guests return, and Ambleside is such a great base from which to explore this fabulous area. We hope the weather was kind last week! We have explored the possibility of changing the check out time to later, but unfortunately in order for our very good housekeeper to get the property ready to the high standard I hope you experienced, we will need to leave it at 9am for now. However, as compensation guests can arrive at 3 pm on their first day, rather than 4 pm as for most other properties. We appreciate your comments, however, and do hope you will return again soon. Best wishes, Hilary and Keith Please note additional comment: as from April 25th 2023 we will be able to revert to the checkin/out times of 4 pm arrival and 10 am departure. Property Owner

  Reviewed by Elizabeth5.0★Oct 2022

• "This was our first visit to the Lake District and we deliberately chose accommodation in the centre of Ambleside so that we could easily access local amenities."

  The apartment is small, but perfect for 2 people. It is well equipped and is a few doors down from 2 local convenience stores, so easy to stock up on essentials. Although the weekends were busy with visitors (we stayed in June), we were pleasantly surprised by how relatively quiet it was during the week, especially considering that the bedroom and living room both face onto the main street. Parking space behind the building was easy enough to negotiate for a small/medium sized car (ours is a Toyota Yaris) and it’s worth mentioning that there is back access to the accommodation as well as going round the front. Also worth mentioning that finding the parking space initially was a little tricky as there is no signage on the road and the apartment name is only visible once you have gone down the slope into the entrance. This is also the case at the front entry to the building, as there is no apartment name on the door or bell pushes. Suggest it may be worth including the house name in the entry instructions? Otherwise, pick up and drop off of keys was very easy, including drop off after hours. Would definitely recommend, thank you.

  Thank you very much for your helpful feedback, and we are very pleased to hear you enjoyed staying at Tom Heights with its central position in Ambleside. We have noted your suggestions with regard to finding the property initially, and will look to see if we can make that clearer. Kind regards, Hilary and Keith Property Owner

  Reviewed by Wendy5.0★Jun 2022

• "Very good position but could be a bit noisy from the traffic."

  No problems with parking our Yaris but a long car could be a bit difficult. Flat is well equipped but some of the crockery is chipped or crazed so could all do with replacing. We asked the agency to tighten up the handle on the bathroom door as it was loose. Bed very comfortable but sofa and easy chair are getting old so not that comfy.

  Thank you for your feedback. We will check the crockery and the sofa and chair as you mentioned. We hope you had a very enjoyable stay in Ambleside, and enjoyed the convenient central position of Tom Heights. With best wishes, Hilary and Keith Property Owner

  Reviewed by Catherine4.7★Jun 2022

• "The apartment is in the centre of Ambleside with shops, restaurants and pubs nearby."

  Obvious draw back is early morning deliveries but this is a small price to pay to have a central location. Parking space we found to be ok and not as bad as previous feedback suggested. Our car is a Hyundai Tuscon so on the big side but managed to reverse ok into the apartment's space.

  Reviewed by Iain4.7★May 2022

• "Visit every year - it’s like home from home."

  Clean, comfortable and perfect location

  Reviewed by Sandra5.0★Apr 2022

• "It was a nice stay."

  We had one sleepless night due to store sign below becoming unhinged and smashing against wall throughout night making it impossible to sleep. It was partially fixed but needs to be fully fixed. We notified store and hopefully they will fix it better so other guests don’t experience.

  We were really sorry to hear that you had a sleepless night due to the shop sign below coming unhinged. I have been in touch with the owner, who has assured me that he will look at it himself this week. Unfortunately he has had COVID and was isolating, and the shop staff had limited ability to fix it fully. We are so sorry that it disrupted your visit. We hope that otherwise you had an enjoyable stay, and please accept our apologies again. Best wishes, Hilary and Keith Property Owner

  Reviewed by Hillary3.8★Dec 2021

• "Beautiful flat in a perfect location!"

  Was very clean and cosy, and lovely décor. We felt very looked after, and will be back! We used it as a base for walking the Loughrigg Fell circular and wandering up to Wansfell! And only a 15 minute drive from Helvellyn. Being right next to the cinema and restaurants was brilliant. Only downside was the parking. It was tricky to use and when a van was parked in the space next to us we couldn't get out! Thankfully everything is in Ambleside so we never really needed it, but if you'll be relying on it - maybe take a small car!

  Reviewed by Carla5.0★Sep 2021

• "Great little flat for 2 people, snug and cosy."

  Perfect location, car parking spot a great asset.

  Reviewed by Cliff4.7★Jul 2021

• "Great place has everything you need."

  Will definitely return and would highly recommend

  Reviewed by Nickie5.0★Jul 2021

• "We have stayed at Tom Heights several times now and I am sure we will book again - we love it :)"

  Reviewed by Sandra3.8★Jul 2021

• "Finding the office wasn't as easy as it could be."

  I was specificially looking for a Sykes Office, which there isn't, it's incorporated within another letting agents office. Parking behind the accommodation was tricky at first, but we soon got the hang of it and it's brilliant to have off-road parking included with the accommodation. The location of the flat is great as everything in the village is right on your doorstep. Perfect flat for a couple, just the right size and great location.

  Reviewed by Jeannie4.7★Jul 2021

• "Wonderful as usual"

  Reviewed by Sandra4.1★Sep 2020

• "Fabulous position and cottage had everything to make a comfortable week."

  Very comfortable with the added bonus of a parking space in the town. There is nothing I could fault.

  Reviewed by Jamie5.0★Sep 2020

• "Tom Heights is fabulous accommodation and well located and we would definitely book to stay there again."

  Reviewed by Stephen4.4★Nov 2019

• "Lovely flat."

  Reviewed by Ingrid4.7★Oct 2019

• "My sister and I booked Tom Heights because it was conveniently placed and had a homely, quirky look about it which we loved!"

  The flat was comfortable, warm and cosy - a lovely little home away from home. Everything worked well and we enjoyed a lovely long weekend. Sykes Cottages' instructions were all clear and precise. We had no trouble finding the Sykes office or Tom Heights. The procedure for collecting and returning the keys was straightforward. An excellent weekend in a cosy, warm flat.

  Reviewed by Heather5.0★Aug 2019

• "Large vehicles not recommended for designated parking space."

  Reviewed by David4.7★Jul 2019

• "The only thing I found was the parking space was at the rear of the property and ..."

  The only thing I found was the parking space was at the rear of the property and a little awkward, other than that I was very happy

  Reviewed by Kenneth4.7★Jun 2019

• "The location is brilliant Right in town centre."

  Loads of variety of eating places. Coffee shop opposite for breakfast.. Didn't use the car all week. Bought a set of five walks from the Tourist information centre which were all amazing. Challenged ourselves with a walk to Troutbeck and back via Wansfell Pike. Amazing views on all the walks. Flat was perfect. Just missed having an outdoor space as the weather was mostly good. Otherwise perfect holiday.

  Reviewed by Elisabeth5.0★Jun 2019

• "Found the car park space ok, but the directions should mention that you can't ..."

  Found the car park space ok, but the directions should mention that you can't get in the back door and have to go round the front to the main road,

  We would like to thank you very much for your feedback. I can confirm that we have updated our instructions and access to the rear of the property has been confirmed as accessible. Property Owner

  Reviewed by Malcolm5.0★May 2019

• "It’s our 8th year returning to Tom Heights out of 9, so that should tell you how comfortable we are to keep going back there."

  It feels like home when there, as does Ambleside.

  Reviewed by Mark5.0★Apr 2019

• "Had a lovely week."

  Perfectly located for walks, shops, restaurants. Great having WiFi in self catered accommodation. Issue with inside of flat door handle coming off and found it tricky to find property as directions needed slightly updating. Windows could do with replacing as they’re old and provide little protection from outside sound. Spoke to someone at the office on departure and they were very receptive to feedback.

  Reviewed by Kathryn4.1★Apr 2019

• "Really nice little flat ideally located in the middle of Ambleside, would stay there again."

  Reviewed by Joanne5.0★Apr 2019

• "The apartment is in a perfect location, right in the middle of Ambleside."

  Ambleside itself is a fantastic place to holiday, it is buzzing on a night with plenty of excellent eating out places and great pubs. So good we'll be going again.

  Reviewed by Rick4.7★Dec 2018

• "Lovely accommodation in a great location, also very well equipped."

  Reviewed by Hilary5.0★Dec 2018

• "Tom Heights provided a cosy December break."

  It’s a beautiful apartment, well-equipped and tastefully decorated. Thoroughly recommended.

  Reviewed by Christine5.0★Dec 2018

• "It's a comfortable flat in a great location."

  Although it's very central, I didn't find it at all noisy. The kitchen was well equipped, though I ate out a lot as there is such a good selection of restaurants nearby. I had a couple of small reservations. One was the heating: the storage heater was supposed to have a boost function for evening heat, but I couldn't find the button referred to in the instructions. The electric log stove worked really well as an alternative, though. The other issue was parking. The entrance to the space is very tight because of a pillar to one side, although the space itself is generous enough. But the main problem was that a van belonging to a neighbouring business parked in the driveway during the day. When I arrived, this was blocking my access to the parking, and on other days I was blocked in. I realised who the van belonged to but it was at best an added inconvenience to have to approach them if I had wanted to use the car while I was there. (Luckily I didn't.)

  Reviewed by Fiona4.4★Oct 2018

• "Tom Heights was a lovely place to stay."

  Right in the hub of Ambleside. Convenient location to explore the Lake District. Cumfy bed, well laid out. Perfect place to chill out and enjoy!!!!

  Reviewed by Robert4.7★Oct 2018

• "Tom Heights was well equipped."

  Towels were a bonus and we used the property's communal washing machine and dryer. Very useful after hiking in the rain. Central location good. Ambleside is a great base. Some noise from neighbours overnight but wouldn't put us off staying there again.

  Reviewed by Laura5.0★Sep 2018

• "Our third visit to Tom Heights."

  It remains super convenient, really cosy and just perfect for two people. The only problem is that, at the end of the holiday, you have to hand back the keys and leave!

  Reviewed by Marion5.0★Jun 2018

• "Skye cottages provided excellent customer support on the phone before and and throughout the stay"

  Reviewed by Cristina4.4★Mar 2018

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