Yew Tree Cottage

25 Customer Reviews

• "Clean and tidy, nice furniture, everything you needed, easy walk into town."

  Could do with a squeegee as water stays at back of shower and bathrooms need sprucing up. I would come again.

  Reviewed by Rosalind3.8★Oct 2024

• "Pity I can’t give a zero star review and upload pictures."

  Despite the fact that this has been mentioned many times before on reviews/guest book/and other sites the level of cleanliness is unsatisfactory. I find the pics misleading, not the same curtains in bedroom, walls are not clean an pristine, dirt incrusted showers, all bathroom equipment is rusty, mirror included, the outside space is not really a patio.The hoover stinks, the carpet is stained, the high chair requested had mouldy straps on it, the outside furniture, not same as pics and was unusable at our arrival, I had to clean it and scrub it myself, (and they were still filthy because the furniture needs replacing. when I mentioned the cleanliness and the outdoor furniture to Sykes they replied that I should have let them know to give them a chance to rectify, but it’s in the contract that they have to provide a clean and maintained house, not up to me to let them know. We came back to find ants in the en suite one evening. There was no mention to us that there was an ant problem before our arrival and that something had been done about it. It was only by reading the guest book that we realised the previous guest had the same issue in the other bathroom. And after checking we found the ant powder on the side of the bath/floor. That bathroom was used for my 2 year old son who could have easily ingested it or come in contact with it directly or indirectly, same for our dog. This is unforgivable, and major health and safety issue in my eyes, we should have been notified, I spent the rest of my holiday worrying. The reply to my complaint was a £30 refund offer for our troubles and basically passing the blame onto the owner or us in the case of cleanliness, yet I paid almost £800 for the holiday. Also beware that they have no real complaints procedure and they believe themselves not responsible of anything.

  Thank you for taking the time to leave feedback following your stay. We are sorry to read that your stay was not as expected. Your comments have been passed onto our Property Services Team regarding the cleanliness issues raised.We would like to add that whilst we are sorry that the property had issues regarding cleanliness, that if we had been made aware upon your arrival, then we would have attended to resolve. We do ask that guests let us know straight away if there are issues. We have asked our Property Services Team to look at the highchair and hoover. Further to your comments about the ants, we were only made aware of the issue 2 days before your departure. As soon as we were made aware, our Property Services Team did attend to try resolve. We can see that our Customer Relations Team have been in contact with you during your stay also. Thank you- Lakelovers Owner Relations Team Property Owner

  Reviewed by Kelly1.9★Jun 2024

• "I have already submitted feedback."

  Check your records. There is no point raising an issue with this company because it's either ignored or forgotten about.

  Thank you for your comments. We can see that our Customer Relations Team have been in communication with you regarding your stay. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Neil2.8★Jun 2024

• "The only complaint is that the large bed mattress was uncomfortable."

  Thank you for your comments. We do find that beds and bedding is down to personal preference. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Sandra3.4★Jun 2024

• "Fantastic location, faultless accommodation."

  Thanks to everyone.

  Reviewed by Brian5.0★May 2024

• "Brilliant location."

  Well equipped and homely.

  Reviewed by Dan4.1★Mar 2024

• "We really enjoyed our stay."

  Our only criticisms are that the description suggests there is a garden but there is not. It is just a shared slabbed area at the front of the property which is not enclosed. Secondly on the day we arrived i received a message to say that there was scaffolding on the property but not to be alarmed as it would be removed on the Monday. Unfortunately it was not removed until the Friday and made the cottage seem very dark inside during our stay

  Reviewed by Angela3.8★Oct 2023

• "Property very comfortable with all the facilities listed."

  We enjoyed our stay and would certainly consider booking again. The property would benefit from a lick of paint and a good clean. A description of the 'smart hub' feature on the tv should be included in the property description fixed to the kitchen wall and in the Lake Lovers folder.

  Reviewed by Paul3.4★Sep 2023

• "As previously mentioned not dog friendly at all gate needed."

  Full refurbishment and deep clean needed. I pulled the drawers out in the bedroom to plug in MY HAIRDRYER and there was plaster and dust behind not just recent looks like months.There’s an inflatable dinghy or paddle board but not a simple thing like an hairdryer. WHY it has been mentioned in review’s many times . The drain in the shower cubicle needs cleaning out as it’s like a paddling pool also the wall behind the cooker needs cleaning thoroughly as it’s covered with cooking fat splashes not very hygienic. I would say get different cleaners in as they are not doing their job thoroughly. All skirting boards need cleaning I didn’t move the settees as I was afraid what I would find. All in all it was handy for the town and commuting when we actually found the cottage not too easy.

  Reviewed by Rosamond1.9★Sep 2023

• "Lovely location."

  House needing a bit of TLC! Would be ideal if there was a closed gate between Holly Cottage to give a bit of privacy and separation, especially with dogs so you could sit outside .

  Thank you for your feedback. We are glad you enjoyed your stay with us at Yew Tree Cottage. Thank you for your suggestions regarding the gate. We will pass your thoughts on. The owner relations team - Heart Of The Lakes Property Owner

  Reviewed by Jayne3.4★Jun 2023

• "This is a lovely property, and is well appointed throughout."

  We really enjoyed our time there. The only details that need some improvement have been mentioned before by previous occupants, and we have experienced them on previous visits ourselves too. There is a damp issue in the main bedroom. This may be in part because that room never has sunlight on it(?), but something needs to be done, the smell is noticeable. The double bed needs replacing, and has needed replacing for a couple of years. Neither of us got a good nights sleep. The only other thing to point out is that water drains very slowly out of the shower. We were very happy with our stay there apart from the details outlined. Hopefully they will be resolved, and we'll be able to return in future.

  Reviewed by Mark4.4★Feb 2023

• "Very cosy cottage and very quiet"

  Reviewed by Duncan5.0★Nov 2022

• "A lovely central location but the cottage is in need of updating and maintenance."

  There is a serious damp problem in the double bedroom and en suite bathroom which needs addressing. Mould is growing up the walls in the bathroom and on the carpet in the corner of the bedroom. The bathroom blind was broken when we arrived and not replaced during our two week stay so it was very difficult trying to ventilate the bathroom. The walls were running with moisture after every shower in both rooms, hence the problem. The en suite shower didn’t drain well, even after being looked at to address initial serious over flow onto the bathroom floor. The kitchen could also do with some modernising and some thought given to how it is organised to allow space for food storage and some of the equipment could do with updating as some crockery is chipped. We still had an enjoyable holiday but won’t be booking this property again if it remains in its current condition. It’s condition isn’t reflected in the rental cost we paid for a two week stay.

  Reviewed by Sara2.8★Sep 2022

• "This is a nice cottage and in a very good location, but it suffers from damp and is in need of a deep clean particularly around radiators and skirting."

  There is mould growing under the carpet in the double room and there is a definite musty smell throughout the cottage. When we arrived, the bedding and towels did not feel totally dry. Also, if you would like customers to keep the kitchen and bathrooms clean, perhaps supplying some cleaning products would be helpful.

  Reviewed by Andrew3.4★Aug 2022

• "Yew Tree Cottage is a lovely cottage for families."

  It is compact, but well appointed. Very close to Ambleside centre and parking for two cars. The cottage was nice and clean and had all the amenities that we needed. This is the second time we have stayed in Yew Tree and I am certain we will go back in the future. The HotL staff in the office are very kind and efficient. Thanks you for having us!

  Reviewed by Saskia5.0★Jul 2022

• "Hope they sort out holly cottage laundry cupboard that's next door when they put ..."

  Hope they sort out holly cottage laundry cupboard that's next door when they put washing machine it vibrate right through into yew tree cottage and few spots of mold in the double bed room

  Reviewed by Duncan4.4★Nov 2021

• "Bedrooms and bed linen were damp to the point of uncomfortable."

  Both single beds were recently soiled with urine, luckily local HOTL changed both mattresses and bed linen before the next night. Hoover was full to overflowing, to such an extent that the hoover hose had become fully blocked too. There was no bag in the hoover either. Flat was not very well cleaned prior to our arrival, probably due to state of the hoover. Boiler broke down on Friday, so no hot water to wash, shower nor wash up with for 2 days. Again local HOTL staff tried but failed to remedy. Maintenance asked me, the guest, where the thermostat was! They were as surprised as me that there isn’t one. Windows single glazed only and starting to rot, which p

  Reviewed by Tony3.8★Sep 2021

• "We have stayed at yew tree a number of times."

  It was generally very clean but notice some mold in the bedroom and on the doors. Don't know if we will rent it again as your prices for next year are might to high. 40% more than we paid this year.

  Reviewed by D3.8★Sep 2021

• "The cottage was lovely warm and comfortable, the carpet could do with a clean."

  On arrival at the local office to collect the keys I must say the customer service skill were very poor, it was like she could not be bothered no welcoming to the Lake District no have a nice holiday very disappointing,

  Reviewed by Steve3.8★Jul 2021

• "Cottage was clean , well equipped, great position and furnished nicely."

  As it’s dog friendly, they need a small gate on the garden entrance!

  Reviewed by Fiona4.7★Jul 2021

• "The front door needs a paint."

  The back door was impossible to lock from outside. A couple of fans would be useful for very hot weather. A couple of loungers for outside would also be nice.

  Thank you for your feedback. We have taken this on board and will make any necessary changes. We hope to welcome you back in the future. Property Owner

  Reviewed by Helen3.4★Jul 2021

• "It would be better if there were net curtains up at all the windows as the ..."

  It would be better if there were net curtains up at all the windows as the cottage attached to Yew tree have to walk past to gain access

  Reviewed by Philip4.7★Jul 2021

• "We have been using Heart of The Lakes for a number of years, (over 20 holidays) and are booked again for October."

  Unfortunately with the huge increases in pricing, I don't think we will be using Heart of The Lakes(Sykes) again. Profiteering during this Covid Pandemic is obscene.

  Reviewed by N4.1★Jun 2021

• "Fantastic property."

  ..Also loved its Cinema.

  Mr AllcockDec 2019

• "Fabulous house."

  We've stayed there twice. Spacious, well equipped, beautiful setting.

  Mrs ElkingtonDec 2019

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