Eden House

87 Customer Reviews

• "We had no hot water on our first morning, I called the number supplied and they came to investigate very quickly."

  All bar the downstairs shower were OK after that and I let the gentleman know when we leaving. The kitchen was fantastic and had everything you needed for cooking etc. All the beds we used were very comfortable and the linens and towels supplied were spotless and of a high quality. We all enjoyed our stay. Just a few too many signs for us, charges would occur if property left in a mess and don't open doors as noise carrues etc. These issues were addressed on our booking and it did make us feel awkward.

  Reviewed by Deryn5.0★Nov 2024

• "Lovely property"

  Thank you for sharing this positive feedback. We like staying in the property ourselves... Property Owner

  Reviewed by Wendy3.8★Oct 2024

• "We greatly enjoyed our stay at Eden House!"

  I’ve stayed here or at the Eden Lodge (on the same property) almost every summer for the past 10 years, and I always look forward to coming back. The rooms are comfortable and quiet - there were 12 of us total this year. The dine-in kitchen is huge with a beautiful setup (dream kitchen for me) and a nice gathering area. The ground level has a sitting room with several couches and chairs that leads into the sunroom with table tennis; plus the hot tub and sauna are a nice bonus. Eden House has a lot of space for a large group of people. The grounds also have plenty of outdoor sitting areas, and in recent years, we’ve enjoyed the addition of the farm animals including sheep, pigs, chickens, goats and peacocks. Fabrizio, the caretaker, and Ernst, the owner, are also very responsive if any issues arise, though we’ve never had any major issues; thanks so much to them for making Eden House available to us, year after year. Highly recommend Eden House and Eden Lodge!

  Thank you so much for this very positive feedback...we are of course aware that we cannot completely please everybody given that everybody has somewhat different aspects they focus on in a holiday let, but it is always great to see when it all comes together for some of our guests and they keep returning. See you hopefully next year! Property Owner

  Reviewed by Erica5.0★Jul 2024

• "Amazing weekend, house was great!"

  !

  We are very happy that you had a great time...we hope to see you again soon! Property Owner

  Reviewed by Sophie5.0★Jun 2024

• "We celebrated my mums 85th birthday there was 14 of us Eden House was perfect for our weekend the hot tub snd sauna was a bonus."

  The house was well equipped with everything we needed.Eden farm was a favourite place with my 3 grandchildren they loved that walking through the grounds .

  Thank you for this very positive feedback. And we are very happy that you had a very good time at Eden House. Of course, mother nature plays her role, and with spring finally here the grounds and our little farm are back to their best... Property Owner

  Reviewed by Karen5.0★May 2024

• "Lovely, well equipped house."

  good base for exploring the area. plenty of space for extended family of 10,and the kids enjoyed the games room and looking round the grounds at the animals.we also enjoyed the hot tub and sauna was lovely. it was not as secluded as expected from the pictures. there were 2 smaller properties close by which were accessed by walking through the bbq seating area at the back and the side of the sauna/hot tub.

  Thank you for your positive feedback - we appreciate that. With regard to the lack of seclusion we may just shed some light on that. There are several log cabins at the back of Eden House which are occupied by us - the owners, and mostly just by myself. Usually we are only there part of the time, mostly during the week. And occasionally we have some friends staying, as we did around Easter, which explains the observations of these guests. Overall, Eden House is therefore pretty secluded. Property Owner

  Reviewed by Susan4.4★Mar 2024

• "Had a lovely time with family."

  The farm was a big hit with the kids. Lovely people who maintain the property. Great area for walks. The house has everything you could possibly need. Glad most of the little lodges around the house were empty cause it would have been too busy for me. I wanted a house in the middle of no where with no people

  thank you for your feedback. And it seems you had a good time. The little lodges by the way is where we - the owners - live and is not part of the business. So occasionally we have friends staying with us, but this tends to be a quite affair...as we ourselves prefer peace...we hope to see you again! Property Owner

  Reviewed by Claire4.1★Mar 2024

• "Beautiful family house."

  Kitchen had everything we could possibly need . Lounge radiator did not work so had to use electric fire which warmed room up quickly. Lovely comfortable beds and crisp clean linen and towels . House had a problem with damp in some of the rooms . Beautiful grounds with friendly animals ..

  Thank you for your feedback. The lounge radiator needs a bit of time to warm up sometimes, and it is something we have looked into in the past. With regard to the dampness we do encourage our guests to put the towels in the dryer once they have used the sauna/hot tub instead of putting it on the radiator in their respective room radiators as seems to be the case quite often. But we are of course happy that overall you seemed to have had a good time. Property Owner

  Reviewed by Lesley3.8★Feb 2024

• "Really enjoyed ."

  .!! very nice and comfortable place for holiday ..!!

  Thank you. We enjoy this positive feedback and hope to welcome you back before long! Property Owner

  Reviewed by Sunilkumar5.0★Feb 2024

• "Lovely place to stay, would definitely recommend and stay there again."

  Thank you so much.

  We are very happy that you had such a good time and we can hopefully welcome you back before long! Property Owner

  Reviewed by Katrina5.0★Nov 2023

• "Great place for large families kitchen amazing good facilities games room a big hit although very cold in this room."

  Clean comfortable and caretaker available for problem hot tub and sauna amazing would recommend this place will be returning again with my large family

  thank you for this very positive feedback - it was a pleasure having you at Eden House! Property Owner

  Reviewed by Alison5.0★Oct 2023

• "Beautiful property."

  Well equipped throughout, the owners have provided everything you need. Hot tub was fantastic and the games room an added bonus. Would highly recommend!

  Thank you for this very positive feedback...couldn't ask for more! Property Owner

  Reviewed by Alyson5.0★Oct 2023

• "Excellent holiday for a group of adults."

  Really enjoyed our stay - helped by the fantastic weather. Sauna and hot tub both large enough for all to enjoy. Similarly with the barbecue area. Very well equipped kitchen. Well situated for walking and water sports around Coniston Water. Lovely coastal strolls too. Thank you

  Reviewed by Alison4.4★Sep 2023

• "We have just celebrated my daughters 40th birthday here with all our family and wasn't dissapointed ."

  Eden house is lovely plenty of room for the family the children loved looking at the animals each day . Hot tub was used every day . The kitchen was amazing we could all sit round the table for meals which we enjoyed spending time with everyone I would recommend this property to anyone wishing to spend time with there family and the lake district .

  Thank you for this very positive feedback. This is actually exactly the same way we experience Eden House when we make an owner booking and have friends and family there. Our little "farm" which really is more of our own little petting zoo as no animal will end up on the dinner table is giving us a lot of pleasure, although admittedly it is also hard work. But growing up on a farm obviously creates its own bonds and it is a good thing to provide a good and happy life to the sort of animals that would usually be seen as a source of food. Property Owner

  Reviewed by S5.0★Aug 2023

• "Despite contacting the maintenance man who checked everything we had no hot water for about 3 days, which was not acceptable considering there was 13 of us who needed to shower regularly especially after being in hot tub."

  Showering 6 children in cold to luke warm water is not good. Lovely house but water issue definitely spoilt it for us

  Thank you for your feedback. As a matter of fact our maintenance person spoke to these guests and explained to them that when you operate all three showers at the same time and do that for an excessive amount of time at some point the hot water tank is drained and then it takes some time to reheat the water. The guests seemed to be happy with that explanation, and in fact there was nothing wrong with the boiler. So we are a bit surprised and disappointed by this feedback. In addition our maintenance person saw and met these people during their stay several times, and no issue was raised again. So we are not quite sure why this feedback was given in that way. And on a side note, quick showers should be taken before entering the hot tub and not just after. Property Owner

  Reviewed by Caroline3.4★Jul 2023

• "Great place to stay, a little tricky to find but that’s because we followed the postcode and not the instructions"

  Well, we are happy that you found us and that you had a great time....and we hope to welcome you back at some point! Property Owner

  Reviewed by Alexandra5.0★Jul 2023

• "Loved Eden house and the surroundings."

  Spent a week with family and friends. Lots of space for everyone. Loved the kitchen, it had everything you needed. Massive fridge/freezer. The kitchen was on the upper floor but it worked. Hot tub was great, the wood fired sauna was a win with lots of us. (They provided a starter pack, you do need to bring more, which we did) BBQ area is great too. Loved all the animals in the grounds too! Bardsea is a lovely place. We would definitely go back.

  Thank yo for this very positive feedback...we always try to improve and add some new points of interest, go with the time - the hot tub is now running on a heat pump - and try to be as reactive as we can if things go wrong...as they sometimes do... Property Owner

  Reviewed by Carol5.0★Jun 2023

• "We had a great stay, only negative is lack of lawn."

  The farm was a huge benefit - we had 4 young children. As a criticism, lack of bin bags was a problem, and living room carpet curling up at edge

  We are sorry about the lack of lawn as we just had our septic tank replaced with a modern treatment plant and that of course involved a lot of earthwork. The bin bags are provided by our cleaning providers and I will let them know. But it is of course self catering so the normal policy is to get our guests started upon arrival and then our guests usually purchase what they need. We will of course look into the carpet problem and sort this out. But i am very happy that the guest and his family had a great stay. Property Owner

  Reviewed by Andy4.7★May 2023

• "The property was generally well maintained."

  However there was an oven tray full of fat left in the oven and one of the toilets upstairs was very damp and smelt badly. I say this especially as we were asked to clean well and strip beds so feel this should be reciprocated on the arrival. We has difficulty with the wi-fi and after a number of calls to the maintenance man, we were told that there was a 'welcome pack'. We found this eventually but it has no' title' on the front to indicate what it was so feel that this should be added to the information provided for renters. The WIFI details should also be clearly indicated above the router as the maintenance man was unaware where this was. Apparently it has been moved to the kitchen.

  We are very sorry to hear about the cleaning issues and we have already addressed them with our cleaning company. Clearly, this was not good enough. We have never had a complain about the wifi details not being available in the guest book, but we will also put up a sign with the wifi details next to the router. But maybe this was also a case of getting off on the wrong footing as the guests were unhappy about the weak mobile signal when they arrived. Unfortunately there is nothing we can do about that as the location is rural. Other than that we are happy that the guests seemed to have had a good time. As we often point out: Eden House is outstanding value for money, and we do our best to keep it that way. Property Owner

  Reviewed by Noeleen3.8★Mar 2023

• "Excellent facilities."

  Booked this house to celebrate my husband's 70th Birthday. Everything we could possibly want was provided. Brilliant time had by all, thank youn

  Reviewed by Hazel5.0★Mar 2023

• "We had a brilliant week away, 10 adults and 3 babies."

  The house had plenty of space and the kitchen was well stocked. Good bathroom access for all. The site was great: hot tub and sauna easy to use and lots of fun! Mini farm was fantastic too for the kids (and adults!). Also loved the location, a short walk to the beautiful Bardsea beach. Highly recommend.

  Reviewed by Joanna5.0★Feb 2023

• "Very comfortable house, spacious and warm."

  Ideal for a family. The kitchen was well equipped. The hot tub and sauna had plenty of use . We all loved the grounds with animals wandering around. The area had plenty to keep us all occupied.

  Reviewed by Robert5.0★Feb 2023

• "We had a great stay at Eden Lodge, brilliant property, rural and quiet, great facilities and everyone loved it."

  The best parts were of course the sauna, hot tub and ping pong table which we made great use of. It would be good if there was an option to buy more firewood for the sauna, as trying to find some turned into a big part of one of our days. The kitchen and all the rooms were great sizes, plenty of bathrooms / showers to go around and no one was on top of eachother, there was always space when you wanted it. 10/10 stay, would recommend. Thank you

  Thank you very much for this very positive feedback, which of course has made us happy as we are trying hard to give our guests a very positive experience despite the very hefty price increases we have been exposed to. With regards to obtaining firewood for the sauna we would say that all the local petrol stations sell firewood, so this should not really be a major challenge for our future guests. Property Owner

  Reviewed by Olivia5.0★Feb 2023

• "Amazing! We found everything to be top of the range."

  Hot tub and sauna and games room were great.

  Thank you for this very positive feedback...we always strive to do our best and offer our guests outstanding value for money ...and when things do go wrong - which can of course always happen in a large property such as Eden House - we always try to address any problem as quickly as possible, and learn lessons when they come our way. Property Owner

  Reviewed by Lesley5.0★Nov 2022

• "On arrival on the doorstep was a wet towel and can of cola."

  So first impressions on cleanliness not good. The property itself had good facilities, hot water and beds fab. But the cleanliness of the place was not up to a good standard. The lounge floor had peanuts and bits from last booking. Lots of dust etc under beds. Ornaments and lamps needed a good clean. Mould in the en-suite ceiling. Mould in that bedroom above the single bed too. Overall great find just a shame about attention to detail for cleaning.

  As the owner of Eden I can only apologise for the cleanliness issues encountered by our guest. I have already taken it up with the cleaning company and have launched an investigation into what went wrong on this occasion. And of course take measures to avoid a similar client experience in the future. Property Owner

  Reviewed by Angela3.1★Oct 2022

• "Fantastic stay with friends."

  Children loved helping to feed animals with Caroline who was so lovely with them. Kitchen was well equipped, however more tumblers and kids cups/plates would be a great edition if possible. Beds were comfortable, and the house was very clean / tidy and warm. Hot tub and sauna were great asset. 10/10 well be back next year for sure.

  Very happy yo hear that this guest had a great time and probably quotes many of the reasons why Eden House is very popular with our guests. And apart from anything else it also represents incredible value when you bear in mind that the house sleeps 14 people and has very good facilities, including a high quality kitchen which was only installed last year. Property Owner

  Reviewed by Vicky5.0★Oct 2022

• "A great stay!"

  Really impressed with how big the hot tub was. The sauna was a worry as we had to light it up ourselves, but actually it was easy and heated up well. The house was very clean and spacious. Our group all want to stay again! Great kitchen, had everything ! Fab fridge/freezer with ice dispenser. Only downside to the house was the kitchen being on the first floor and living area on the ground floor. But thats to personal choice and we did get used to it.

  Thank you for this very positive feedback...The layout of the house is somewhat counterintuitive initially - as it was to us when we purchased the property many years ago - but given that the kitchen area is also the dining area most of our guests love the view they get from the kitchen as well as the little outside balcony. Property Owner

  Reviewed by Caroline5.0★Oct 2022

• "One issue was the temperature of the bedrooms, the upstairs was extremely hot whereas downstairs was very cold."

  Room 2 and 4 had a mouldy strange smell. Also the main oven didn’t work, we did mention it to one of the men we saw in the garden but we managed with the other oven and hob. However this wouldn’t stop us staying again and the downstairs ladies would bring warmer pjs. Overall we had a fantastic time and would definitely come back again

  Thanks for this feedback. As a matter of fact the person the guest talked to was a friend staying at our place. So we were actually not aware of the oven issue as normally if there is a problem it is reported to Matt from M A Cleaning and then we take it from there. As it turns out the oven is working and the problem was more around setting the clock of the oven. We are working at the moment on the heating/damp problem as this is something driven by the fire doors - which always need to be shut - and exposure to outside walls. Solutions have been identified and we are now implementing them. So hopefully this will not be a problem in the future. Property Owner

  Reviewed by Cathie4.1★Sep 2022

• "WOW what a hidden gem Eden House is!"

  ! Booked as a surprise girls weekend away for my wife’s big birthday, everything was perfect from start to finish the house is lovely the decor is perfect the facilities are great they provide everything you need! All of our friends agreed when you go up the driveway you could be anywhere in the world (we are fairly local but felt like we were miles away!) the animals are brilliant wondering around. The staff we came across over the weekend were friendly. Would highly recommend and already in talks about when we will return! :)

  Reviewed by Kirby5.0★Sep 2022

• "Had a lovely holiday here with friends."

  Few little problems but these where sorted by lovely staff on site. Took a few days to get used to doors banging,they had soft close on them but still shut with a thud. Also could do with more than 1 TV, in saying that we all had a fab time. Farm was lovely and meeting the baby piglets was a real treat. I would definitely go back and would recommend this property.

  Reviewed by Michelle4.4★Aug 2022

• "The property felt hemmed in on all sides by other properties."

  There is little that can be done about this other than to realise that you will be nagged to keep quiet even if those other properties make noise. We felt that we should have been told that the internet was not working rather than spend a lot of time thinking that we were doing something wrong.

  Thank you for this feedback, we are sorry to hear of the disturbance caused to you. We would always ask if there are any issues to get in contact with us directly and we will sort the situation. Property Owner

  Reviewed by Philip3.4★Aug 2022

• "We’ve just returned from a fantastic stay at Eden House, late July/early August, eight adults, two teens, four little ones aged eight to three."

  The house was absolutely perfect for all the family, the hot tub, sauna and the barbecue grill gave us all a lot of opportunities for outdoor leisure time, sitting in the hot tub watching the little farm animals grazing yards away, what’s not to enjoy! The lounge sofas are lovely and squishy, one in the games room too, it’s totally different and a much more pleasing layout than the photos show. Others have commented on the kitchen facilities, it really is simply brilliant, from layout to utensils, there’s everything - two tips, the right hand side of the oven gave us more flexibility for cooking and there’s a top pull out drawer for cutlery in the dishwasher. The washer and dryer are in the downstairs bathroom in the white cupboards, we found it best to use them separately rather than both at once. The owner (Ernst) and his maintenance man were brilliant, nothing was too much trouble. It was a perfect holiday home for all of us, we left it as we found it, hopefully minimal cleaning was required, easily ready for others to enjoy much as we did. Thank you Eden House x

  Reviewed by Eileen5.0★Jul 2022

• "Lovely house and grounds, the little farm was very sweet and staff friendly and helpful."

  The additional cabins in the grounds are very close to the house, wasn't an issue but we weren't sure who's area was whose and we couldn't 'book' the pizza oven so missed out which was a shame.

  thank you for your feedback. The little log cabins in the grounds is actually where we - the owners - stay when we are at the premises. And on occasions we have some friends there with us. And of course we respect the privacy of our guests. I am not quite sure around the point of the pizza oven as we actually do not have a pizza oven but a pre-fabricated stone barbecue as shown on the website and which of course is fully available to our guests at Eden House. Anyway, overall we are happy that these guests had a good time. Property Owner

  Reviewed by Michelle3.8★Jul 2022

• "The outside pictures are out of date and it is far more overgrown than shown, so there are no views and no pleasant outside seating areas."

  There was quite a lot of dust under the beds including an empty fruit shoot drinks bottle under one of the double beds. Mentioned to owner said they would have a word with the cleaners. We had to seek assistance as the upstairs shower overflowed and poured through the ceiling in downstairs bathroom. I was told that they have quite a lot of young ladies with long hair! They appear not to check them regularly. The toilet in the blue shower room leaked on the floor every time it was flushed. Despite the owner putting Mr Muscle in both upstairs showers the shower in the blue room leaked through the ceiling the following morning no idea where from. There were no instructions in the welcome pack as to where the washing machine and tumble dryer were, nor were there any instructions for the sauna. The Wi-Fi is virtually non existent and as a result we called the caretaker he advised we log in to Eden House and he sent the password this was not much better only able to be online for a few minutes at a time. I asked him where the washing machine and tumble dryer were located. He advised us to use the machines at Eden Lodge. On the day before we left we discovered what looks like two doors in the downstairs bathroom and there was the washing machine and tumble dryer! There are no cleaning products to encourage guests to clean. So overall we were disappointed.

  As the owner I am of course disappointed by this feedback. And sometimes it is not easy to distinguish where we are responsible and where communication went wrong and emotion come into play. The cleaning issue has already been highlighted to our cleaning provider, who also communicated to this guest on the cleaning equipment (available in the laundry room and underneath the staircase) and the location of the tumble dryer and washing machine. We recently put in a seperate and dedicated phone line for Eden House and it has ZEN broadband on it. Unfortunately we are in a rural location and the top speeds we get are between 18-24 MBps, obviously not much if you are used to full fibre. The drainage issue is of course never an easy one as some of our guests unfortunately have been flushing items down the drainage pipe where a jet is required. Our plumber has been informed but it usually takes a day or two to get this on site. The guest comment about lack of seating and lack of views is a very strange one, as the pictures on the website do it justice, and if anything we have improved things. So overall we hold up our hands for the things that go wrong, and address them as quickly and thoroughly we can. Other comments we feel are more related to the guest's own opinion . Fortunately, most of our guests have been very happy at Eden Property Owner

  Reviewed by Anne2.8★May 2022

• "Wood flooring very dirty , had to wash it over throught the whole house !"

  Thank you for your feedback. It is a real shame that you did not mention this when you called about the wifi , as we are always on hand to assist guests . We do pride ourselves on giving all our guests a great holiday experience. Property Owner

  Reviewed by P A2.8★May 2022

• "Just spent 7 days at this lovely property."

  Our stay, outstanding, animals a great treat, owners made us feel welcome and nothing was too much trouble. After a full day out we all enjoyed the hot tub and the fantastic sauna. Everything you need for a perfect holiday. Definitely book again. Area outstanding with plenty to do

  Well, it was a pleasure having you at Eden House. Things by their nature are never perfect but we try our best to give our guests the best possible experience by reacting quickly to issues and actually preempt them whenever we can. Our animals are all pets and we are happy that you enjoyed our little lambs as much as we do ourselves... Property Owner

  Reviewed by Philip4.7★Apr 2022

• "We had a brilliant time."

  The house was lovely . The hot tub was fab. Brilluant location Lovely setting Met the owners a couple of times tending the grounds A lovely couple

  Many thanks for this very nice review. We enjoyed chatting with these guests too. We do of course appreciate the lower score for cleanliness and have already raised this with our cleaning provider so that standards are really at the level where they should be. Anyway, we hope that all our future guests will have a similarly positive experience... Property Owner

  Reviewed by Sharon4.4★Apr 2022

• "Lovely stay- nice house and location."

  Couple of issues- check in 4pm which is late- we arrived and the cleaners were still in and told us they would be 20 mins? At 4.40pm I went in and stated I was not willing to sit in the car any longer- so we started to unload while the cleaners finished. The standards were not great? Left over rubbish from previous guests and quite a lot of dust under beds on lights etc. microwave needs a good clean too.

  Thank you for this feedback even if it highlights cleaning related issues. Overall our experience with our new cleaning provider has been very positive but it is a people's business and sometimes things go wrong with individuals. This said I have highlighted these problems to the owner of the cleaning company and he will get to the bottom of what has happened and why so that we avoid any such feedback in the future, especially as feedback on Eden House in general has been very positive. Anyway, my apologies to this guest. Property Owner

  Reviewed by Lynn3.8★Feb 2022

• "Super property had everything that a family of 14 needed Great location made ..."

  Super property had everything that a family of 14 needed Great location made some lovely family memories Hope to go back soon

  Thank you for this very positive feedback. As a matter of fact in recent times we have made a number of improvements which are not yet reflected on the sykes website for Eden House. So, for example, the lounge has been completely restyled, new floors have been laid, and some decoration changed. But as always we will keep improving and react as quickly as possible if anything goes wrong... Property Owner

  Reviewed by Margaret5.0★Jan 2022

• "We have had this property booked for a family gathering for 18 months."

  It did not disappoint, the facilities were amazing, everyone had an amazing time. Comfy, clean and everything we needed.

  Reviewed by Kara5.0★Jan 2022

• "Had a lovely time, plenty of space, the twin rooms could do with a mirror in & more plug sockets or extension leads"

  Reviewed by Helen5.0★Jan 2022

• "The house is really lovely."

  Kitchen has everything you could possibly need. Can't find any faults and would love to stay there again. Thank you

  We are very happy to receive this feedback as it has been a challenging year for us with some severe challenges around our previous maintenance and cleaning providers...but we feel that with the improvements to the property we have made in recent times and our new cleaning contractors we are now on a positive trajectory and we will of course keep improving. And hopefully have many happy guests staying at Eden House in 2022. Property Owner

  Reviewed by Janet5.0★Dec 2021

• "We lost all internet on the Saturday which effected activities we wished to do for my 40th birthday and inside cupboards was dirty toothpaste rims in the bathroom cabinets etc."

  The house space and facilities was very good.

  We are sorry to hear about some of these cleaning issues but we have recently changed our cleaning and maintenance provider and hopefully we are now on top of these cleaning shortcomings. We have also made some other changes such as new furniture in the lounge, which we think looks and feels very good. The internet is of course always a challenge in a rural area, and we do the best we can. We are already with Zen which is one of the best providers. So hopefully Openreach will make progress with the telecom infrastructure... Property Owner

  Reviewed by Fiona4.4★Nov 2021

• "The house is situated in a very nice location, size is very good allowing plenty of room for 9 adults and a baby, the farm animals are very cute and waking up to the sound of Cockerells reminds you your in the countryside, Private hot tub and sauna were great."

  A few minor points late check in, wifi is very hit and miss, mould and damp smell in the house and prominent in the downstairs rooms with mouldy blinds and cushions. The beds were quite hard also and not to everyone's taste. Have made the owner aware upon leaving so hopefully these are all rectified.

  Owner comment: We of course aplogise for the issues around mould and damp smell, and we have since then departed company from our previous cleaning provider and things have been rectified. Unfortunately we live in an area where the wifi signal is not the strongest, but generally it meets the needs of our guests and our internet provider, ZEN, is one of the best and most reliable providers in the market place. We haven’t had many complaints about our beds, so this of course depends on personal taste, but we can provide foam toppers if needed. I am the owner of the property and Daniel did not actually talk to me upon leaving, but be that as it may. Property Owner

  Reviewed by Daniel3.4★Oct 2021

• "The house wasn't as secluded as the description made it appear."

  It was in very close proximity to other chalets. Two of the bedrooms smelled of damp and the blinds and walls were mouldy. The WiFi was almost non existent. The floors didn't appear to have been thoroughly cleaned before our arrival. There wasn't much insulation between the floors as people walking around upstairs could be heard downstairs.

  Thank you for your feedback. Since your stay we have changed our cleaning provider, so any issue around cleanliness, damp and mould have been rectified. We live in an area where the BT Openreach infrastructure is probably not at its best, so our internet speed is around 15-25 MBps which of course is not suitable for too many movie downloads and gaming but usually meets the needs of our guests. It is true that in the living room you can hear people walking in the kitchen, although this has never been a major issue with any of our guests and this is indeed probably the first review where this has come up. Thank you again for your comments. Property Owner

  Reviewed by Jane3.4★Sep 2021

• "This place is very nice it has everything you need."

  Best cottage I have ever stayed at. The BBQ was amazing hot tub and Sauna was a highlight. We would stay here again most definitely and also I will recamond my friends and family to stay at EDEN HOUSE LA 12 Lake District.

  Reviewed by Rasik5.0★Sep 2021

• "This place is amazing it has everything you need."

  The kitchen is well stocked with every utensil you can think of. Lounge area was a great size and had a large smart tv. The bedrooms were a great size too. There was 10 adults and one child under sixteen so there was enough rooms for every one. But the piece de resistance was the Hot tub, it was the best hot tub I’ve ever been in. The only negatives was the WiFi wasn’t good. And the cockerels waking you up very early in the morning but if you are a morning person you will not need to set your alarm clock. But loved all the Animals within the grounds. If you asked me would we stay here again most definitely. Although we have stayed in different parts of the Lake District we have never stayed in Ulverston it was a pleasant surprise. Love every minute of our stay at Eden house and we’ll definitely be returning.

  Reviewed by Caroline5.0★Sep 2021

• "Eden house was very comfortable & had everything you could need the staff we met were excellent & proprietor Ernst was very friendly & accommodating, the only issue we had was the down stairs bedrooms were very damp & the dehumidifiers had to be emptied every night as they were full of water."

  Reviewed by Andrew3.8★Sep 2021

• "Honestly one of the best cottages I have ever stayed at."

  Had pretty much everything a hotel would plus more. The BBQ was amazing, hot tub was a highlight. The games room perfect for wet days.

  Reviewed by Anies5.0★Jul 2021

• "The listing could have been more detailed and should have included a floor plan as we had no idea how many bathrooms the property had before we got there, other than that the house suited our needs perfectly and we had a lovely holiday."

  Reviewed by Neil4.7★Jun 2021

• "The cottage is very beautiful and makes you feel at home."

  The kitchen was amazing had everything we needed. The cottage was clean and met all expectations made us feel very relaxed. Lovely decor and facilities. The hot tub was great to use. Met the owner who is a great person, very understanding and can tell he takes pride and care of the place.

  Reviewed by M5.0★Jun 2021

• "House was in a great location and we had a pleasant stay, but it was dirty, found things under the beds from past guests, food down the sofas, dirt and cobwebs behind things."

  Rug was filthy and underneath it too! Hotub didn’t seem to have any cleaning stuff in and wasn’t really useable after a couple of days. Needs to be explained more clearly that it’s literally a couple of metres from log cabins in the garden, and people walking through/past your outdoor space. Animals are a nice touch, and the garden is lovely. The owner and people who run the house were nice. The house was well equipped, and we had a nice holiday, just a shame about the cleanliness especially with Covid!

  “Throughout the stay of Mrs Wandsworth’s party at Eden House we have had extensive exchange with this guest and her party, which Mrs Wandsworth expressed by her statement that “the owner and the people who run the house were nice”. In fact, we went out of our way to accommodate special requests made by this client. So it is very disappointing that Mrs Waterworth did not mention any of her observations to us or showed us where exactly we were falling short of her expectations. As the owner I actually went through the house and inspected it before Mrs Waterworth and her party arrived, and it was anything but dirty. But be that as it may, we will make sure that none of our future guests will have complaints over cleanliness.” Property Owner

  Reviewed by Sarah2.8★May 2021

• "We thoroughly enjoyed a 3 night stay at Eden House."

  Very clean, cosy and comfortable. Loved the kitchen, it had everything you could possibly need! The table tennis gave us hours of fun and hot tub was great! Will definitely return :)

  Reviewed by Rupia5.0★May 2021

• "Beautiful location as we wanted to walk up scafel pike and it was a lovely house to accommodate 13 of us."

  It would have been nice to be supplied with more than one toilet roll per bathroom and also with enough wood for the sauna for our 3 nights there, or at least the option to purchase more on site instead of having to try to find some at shops (which we failed to do!) When we first arrived I spent 30 minuets trying to get in touch with Skyes as I has wanted the twin beds made in to doubles (I had requested this a week prior to arrival and was advised that this would be fine) but this hadn't been done. I was passed on to 3 different departments but after being on hold for half an hour I gave up as the couple's could see how stressed I was getting and said they didn't mind sleeping in separate beds.

  Reviewed by Carla4.4★Sep 2020

• "I love this place so so much."

  Its my third time staying at this beautiful, tranquil house. I will always try to stay here as much as possible in the future. Clean, spacious, beautifully presented and decorated and a hot tub, sauna and ping long table! It was hard to leave the house and see the sights! Not forgetting the hens, goats ans pigs in the garden to meet and help feed on a morning. Adults love it, kids love it. Perfect place to stay

  Reviewed by Hannah5.0★Aug 2020

• "Lovely house with facilities to match but missing some small items."

  - with kids we really needed pizza stones but to be fair there were pans of all sizes available - items such as a rolling pin would also be of use - like I said only minor items Previous stay at another house included a small welcome pack that covered the time until our shopping arrived - nice touch !! - fortunately we didn't have to wait long What wasn't apparent is how close to the other property you are - no issues as we didn't have any problems (hopefully we were not to them) but we were close to the 'retreats' that are in use - again not a serious issue There is indeed a pond which is clearly mentioned - small and not deep but our 5 year old found it within the first hour !!! overall facilities were very good - everybody loved the hot tub and sauna and the people looking after the property (Nicola and Keith?) couldn't have been more helpful - plenty of reading material available Plenty of parking even if there are quite a number of guests on site - close to the beach and the walks are excellent We mark down slightly on cleanliness as on our 'sweep' of the property before leaving we found socks under one of the beds and they were not ours Definitely recommend this property though

  Reviewed by Christine4.7★Aug 2020

• "Just got back from our stay here had a lovely time with family and friends, ..."

  Just got back from our stay here had a lovely time with family and friends, everything here on hand for all ,hot tub was a fab bonus

  Reviewed by Susan4.7★Jul 2020

• "On entering the property it was very cold."

  the heating was not working anywhere in the property therefore i called the maintenance team who came to the property and after looking at the boiler he assured us that it would work. after an hour the radiators were not as hot as they should be so we contacted them again. we were given an small electric heater for 1 bedroom as the radiator was cold and 1 for the lounge. there were 3 children staying here and it is not acceptable. the blind at the window in a ground floor bedroom had slats missing and no curtain so to try and maintain privacy a towel was put up at the window. all of the sofas in the lounge were disgusting , there was food and debris between every one of the seat cushions. we have taken photographs and we had to hoover it up ourselves due to the smell. the blind at the window on the stairs was broken. there was a lot of mould on the walls in the downstairs bathroom. i would like some feedback from yourselves regarding our complaint. we are very disappointed with the issues that we have stated.

  Many thanks for your feedback of which the owner was very sorry to hear and his response and apologies have been sent to you directly. I understand that the property will have a new cleaning company in place moving forward and if you had contacted the owner/Sykes during your stay the owner would have arranged for a cleaner to re-attend. Thank you again for your feedback. Property Owner

  Reviewed by Sharon2.5★Mar 2020

• "Great property, spotlessly clean, well equipped."

  Just perfect as great weekend enjoyed by all of us.

  Reviewed by Nicola5.0★Mar 2020

• "What a fantastic place for the 13 of us to stay for my sisters 50th birthday celebration."

  The house was fabulous and I have to be picky to find fault so here goes. The downstairs bedroom window blinds had 3 slats missing and although the window didnt face anywhere public, we were aware of it given that there were 5 children were around the place. We took our own sharp knives to prep food and we were glad we did! Beware the sloping window sill in the games room...glasses slip off! But really, if you want a fantastic venue for a big group that is extremely clean and comfortable, this is it.

  Reviewed by Michael5.0★Feb 2020

• "Lovely location and lovely property."

  One cleanliness comment - we found broken glass on the floor in the table tennis room. This could have been a disaster as there was small children with us, luckily one of the adults spotted it before anything happened.

  As the owner of Eden House I take this incident extremely seriously as the safety of my guests is our top priority. The maintenance company has been alerted to this negligence, and I have been assured that this will not happen again and extra care will be taken from now on. I will of course monitor this very closely. I am of course very happy that apart from this incidence you enjoyed their stay at Eden House. Property Owner

  Reviewed by Erin3.4★Feb 2020

• "Everything about the house was perfect"

  Reviewed by David5.0★Jan 2020

• "Difficult to find in the dark, I think there are some spot lights at the end of the drive that don't work."

  Really well equipped kitchen, the only thing I brought from home that I ended up using were my roasting tins and sharp knives. Having the kitchen above the living room worked well as the bedrooms were then quite quiet for people going to bed at different times. Beds were super comfy. The hot tub and sauna were a big hit. Be aware there are no shops within walking distance but Ulverston is only a very short drive.

  Reviewed by Debbie5.0★Dec 2019

• "The location the accommodation excellent Some bullet points 1- room 1 the ..."

  The location the accommodation excellent Some bullet points 1- room 1 the radiator did not work 2- some bedrooms had no mirror 3- one plate was broken at the bottom of pile(I left note for cleaner} Above all the house was of excellent standards and will defiantly book again

  Reviewed by Geraldine4.7★Nov 2019

• "Beautiful house in a stunning setting!"

  Very well equipped kitchen and comfortable beds. I would definitely return and recommend! The only area of improvement is with regards to the decorative ridges on the kitchen table. Can they please be sanded down a little. A number of us caught our elbows on the ridges and cut the skin. Easily resolved !

  Reviewed by Linda4.7★Sep 2019

• "Having sufficient space for everyone."

  Our party included young and old, 13 in total, and it was great that we could all seat down around the one table at mealtimes. There was a safe space for the children to play in the grounds. All the cupboards were labelled as to what was in them this made it so easy to find stuff. Loved the keycode door lock. Not having to remember keys was great and it meant we could all come and go as we pleased. Fantastic time was had by all.

  Reviewed by Joan5.0★May 2019

• "The sauna and hot tub are a great feature of this property."

  The surrounding area is quiet with low level walks from the door. A couple of minor housekeeping issues e.g no cafetiere, 2 missing light bulbs which brought to the the attention of the maintenance team who are friendly & responsive when around.

  Reviewed by Sue4.7★May 2019

• "We have visited Eden house twice now so obviously we love it."

  Extremely comfortable. Lots of room for an extended family of 15. The only thing missing were egg cups. Ground staff very friendly and helpful. Hopefully we will be back next year.

  Reviewed by Sue5.0★Apr 2019

• "Eden House was perfect for our family holiday."

  There was plenty to keep us occupied in the area, and the property had everything we needed. There was plenty of space, and things like the table tennis and hot-tub were particularly welcome. We would definitely recommend the property to anyone looking for a large property in an excellent location.

  Reviewed by Kathryn5.0★Apr 2019

• "We had a fabulous weekend, we have done many of these types of breaks and felt the quality and range of items provided especially in the kitchen where great, Including the very clean cooker and fridge and the provision of dishwasher tablets and cleaning items."

  The beds where comfy and high quality duvets provided. However a few minor improvements would make it fantastic. Prosseco flutes Better/brighter light bulbs in bedrooms Larger mirrors near plugs in bedrooms especially for a large group of girls like us! We couldn't use the sauna as only one firelighter block was available and the logs where damp so couldnt get the fire started, so if this could be lit just before arrival would make all the difference The house heating being turned up on morning of arrival as we arrived and was only 14 degrees and due to size of the house it was quite cold especially with storm eric blowing, i must note we did find a couple of additional heaters and they did help warm the main rooms but not enough for all the bedrooms. I would however highly recommend and re visit eden house x

  Reviewed by Dawn5.0★Feb 2019

• "We all had a fabulous time celebrating my wife's surprise 60th birthday weekend."

  We would love to return in the future and allow ourselves more time to explore further. To concur with other comments about Eden house there really needs to be lighting along the pathway to the hot tub. It is very dark and difficult to see in the winter months when night sets in early. This would be such a simple job of having a single spotlight from above with a motion sensor that only comes on when people are near or simple pathway lighting. The house was very cold when we arrived and as temperatures had been hovering just above freezing it wasn't as inviting as it could have been. Some of the radiators weren't working properly and therefore some of the rooms were proving difficult to heat. We phoned the Sykes office and maintenance arrived fairly quickly. The issue couldn't be resolved and so he returned with three electric heaters which fixed the problem in the colder rooms. From then on we all had a comfortable and fulfilling long weekend. We would definitely recommend Eden House.

  Reviewed by Mark4.4★Feb 2019

• "Amazing! The house was beautiful."

  Can’t wait to book with yourselves for our next adventure!

  Reviewed by Rachael5.0★Jan 2019

• "The house was beautiful and there was everything you needed to enjoy your stay, the location was perfect."

  The only thing that let it down was that some of the heating downstairs did not work, making it colder and giving it a damp smell as you walk in, however this did not take any enjoyment out of our stay and we would definitely go back.

  Reviewed by Mairi4.1★Dec 2018

• "Eden House was better than we could have imagined."

  The grounds were beautiful which was a lovely surprise as we had not expected this. We would definitely recommend Eden House to others. We had a great weekend.

  Reviewed by Victoria5.0★Sep 2018

• "The cottage was lovely, the facilities were brilliant, just one problem the dishwasher was not working and when there’s a bunch of ladies the last thing we want to do is wash up."

  We would definitely recommend the cottage for large families who like to walk. Ulverston town couple of miles away, very pretty good pubs..

  Reviewed by Diane5.0★Sep 2018

• "The property is very good and we are happy with it very much."

  There are two things that would be make it even better - if the doors didn't slam and if the kitchen floorboards were made to be quieter. I'm sorry to say that my experience with Sykes was not a good experience for the following reasons. I emailed you because I was not clear how to get into the property and was sent the same original email which has unclear instructions for how to get into the property. When i contacted you again with the same request, you replied in the same manner. When I tried phoning the number on this email, they told me they didn't deal with the property and told me to call you. When I called you the lady at your office said since it was after 6pm she would get back to me the next day. She never did I phoned the next day and someone else said they would get back to me. They never did. I phoned again later on in the day and the lady at your office called the number that you hand out and they said that someone would be there to meet me at the property. When I asked the lady at your office if someone would definitely be there to meet me to let me in, she said she couldn't be absolutely sure that would happen. I phoned this number again to make sure someone would be there to meet me, they then said there is a code and gave it to me. Then I got a message later on again with the code. There were 13 other people on their way to the property by this time and in amongst the busy day, at the very last minute because of the errors from your office, I had to try to get in touch with everyone to let them know how to enter the property. This was time consuming and utterly unprofessional for a company that looks so professional on your website. The second issue was, I emailed you twice about someone camping on th property grounds. I wouldn't have exceeded the maximum number of people staying at the property but I just wanted to check this would be acceptable to have someone camping. In response to both emails I had sent, you clearly hadn't read my email and gave an answer that failed to answer my question which again wasted mine and your time.

  Reviewed by Tessa4.7★Jul 2018

• "The lodge was lovely and comfortable."

  Reviewed by Vijya4.1★Jun 2018

• "We had a lovely weekend , everything better than we expected , only complaint is that there were no fire lighters for the sauna , apart from that everything was perfect and we will be returning !"

  Reviewed by Nicola5.0★May 2018

• "Great house with beautiful grounds and a nice wee pub up the road ."

  The place was spotless and Jacuzzi was perfect.

  Reviewed by Becky5.0★May 2018

• "House was really comfortable and well equipped for our party of 11."

  Excellent location and facilities.

  Reviewed by Michael5.0★Apr 2018

• "Was absolutely fabulous loved it"

  Reviewed by Beverley5.0★Mar 2018

• "I think it would be more helpful to have more lighting around the hot tub, it is rather difficult to see where you are walking in the dark."

  Reviewed by Lisa3.8★Mar 2018

• "The property was a good size and had everyting we needed for our short stay."

  However one of the main draws of the property was the sauna which we were very disappointed to see we couldn't get to work. The instructions left by the property mentioned complementary wood for the burner which we could not locate. I then had to call the company who manage the booking who stated it was no longer available. We went to buy more wood but again the instructions were lacking and we couldn't get it to light properly despite many attempts. I think as this is such a key feature of the property that is very unique I would say more could be done to make sure visitors know how to use this easily. The kitchen was a great space to all hang out, cook and talk, definitely the best room of the house. The hot tub was great!

  Reviewed by Nicola4.0★Jan 2018

• "We stayed at Eden House for a long weekend as a birthday treat."

  The house itself was lovely with plenty of space throughout the house and the grounds. There is plenty of parking too. The hot tub in the garden was pefect. There was enough things to do within the house for everyone to do their own thing. A couple of my party complained their beds weren't very comfy, however I think the majority were satisfied. I would also maybe suggest having some spare toilet rolls and kitchen rolls as we ran out. Overall it was a fab weekend and I would definitely consider booking again.

  Reviewed by Lauren4.2★Jan 2018

• "The gardens are beautiful and the pictures and description on the website really didn't do it justice!"

  We were blown away with how lovely the grounds are

  Reviewed by Stacy4.8★Sep 2017

• "We booked house for my wife's 40 th birthday ."

  Everyone enjoyed the house and location . The only downside was the hot tub was not working but a smaller tub was provided . Fantastic will book again

  Reviewed by Martin4.8★Jan 2017

• "Had an excellent holiday everything was at the cottage to keep all ages entertained thank you"

  Reviewed by Lucy5.0★Aug 2016

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