Lake House Bowness

25 Customer Reviews

• "Unfortunately we arrived to find the apartment hadn't been cleaned from the previous guests."

  I contacted sykes and this was eventually rectified as the cleaners were called back out. (Special mention to sam in customer service he was excellent and kept me fully informed throughout the process) This was put down to miscommunication as the cleaners were not aware the property needed cleaning. I can fully accept that these kind of errors happen in all industries and were it an isolated incident I wouldn't even mention it. However we stayed at the same property 18 months ago and when we arrived at 4pm we had to sit outside in the cars for a good hour as the cleaners had only just turned up. I did mention this in my review at the time but it does seem that no improvements have been made. The actual standards of cleanliness in the apartment also leave a lot to be desired and I don't think a full deep clean has been carried out for some time. We are in no way fussy as we have a dog with us and we accept that in dog friendly properties the standards might not always be as high. Having said all that the property is very comfortable and spacious and is in a great location. However I definitely would not choose to book this property again as having the same issue twice in the space of 18 months isn't just down to bad luck.

  Reviewed by Julie2.8★Oct 2024

• "We had a lovely stay at this property."

  Spacious and comfortable and in a great location a short stroll into the centre and right by the lake. Well equipped and tidy on arrival. Some reviews mention it needs updating but it’s a holiday let so furniture is going to be a little worn but it won’t stop us coming back.

  Reviewed by Jim4.7★Sep 2024

• "When we arrived the place smelt stale and airless so opened all windows Main ..."

  When we arrived the place smelt stale and airless so opened all windows Main bathroom sink was blocked and full of someone else`s facial hair - after a shave so had to buy unblocker which worked Number of bulbs missing from ceiling lights and lamps not there or did nt work dirty plates not necessarily owner fault but not nice to find window blind in bottom bedroom was bent out of shape bottom bathroom door skin was coming away so could not shut the door for privacy bottom shower door did nt shut right shower itself was poor bottom of kitchen unit skirting board was missing which was nt nice top shower screen leaked all over floor garage sink nearly ran over after using washer as it too was blocked from previous usage

  Reviewed by Jacqueline2.2★Sep 2024

• "We had a lovely time I Bowness in Windermere."

  House is ideally situated. Chairs in lounge need replaced.Sink in upstairs bathroom is very slow to drain.Headboard in downstairs bedroom needs replaced or fixed.Feel the owners are being ripped off with cleaning , dust on skirtings and round top of lampshades.These are just little things but when your paying a lot of money they do matter.We were out most of the time.

  Reviewed by Maureen3.4★Sep 2024

• "Lovely location we really enjoyed our stay in Bowness and the central location was great for us as we were attending a family wedding."

  The house was lovely and comfortable a few of the lamps didn’t work and could do with bulbs checking, and the tv in the main room reception was a bit intermittent but may have been the weather. Overall a great stay thank you

  Thank you for your feedback. We will check the lamps and bulbs more often and leave some spare bulbs in the kitchen as well. We have recently replaced the TV as we werent sure if it was the weather or the aerial or the TV itself. Best regards Pau & Sue Property Owner

  Reviewed by Clare4.4★Apr 2024

• "The lounge needs a new rug."

  The furniture needs to be moved to clean under. Balconies need cleaning.apart from that very nice stay.Comfy beds and large bedrooms.

  Thank you for your feedback. We have replaced the rug and also reinforced your comments to the cleaning company. The balconies and gutters have now been comprehensively cleaned. Best regards Paul & Sue Property Owner

  Reviewed by Elaine4.1★Mar 2024

• "Great location and all rooms very good."

  I do think the place needs upgrading especially new doors both internally and externally,but still enjoyed our stay

  Thank you for your feedback. Replacing the external doors are definitely one of our priorities. Replacing the internal doors is lower down the list as there are approximately 15 of them. We are also hoping to replace some of the mattresses in the near future and our key aspiration is to add an en-suite bathroom to the main bedroom to turn the property into a four bedroom / three bathroom property. Best regards Paul Property Owner

  Reviewed by Alan3.4★Jan 2024

• "Lovely house, lake views, great location, a short easy walk into town."

  We really enjoyed our stay & will come again!

  Thank you for your feedback and we look forward to welcoming you back again in the future. Best regards Paul & Sue Property Owner

  Reviewed by Gareth4.4★Dec 2023

• "Second time we have stayed here and it was great yet again."

  Welcome pack on arrival. Will return

  Thank you for your feedback and we look forward to welcoming you back again in the future. Best regards Paul & Sue Property Owner

  Reviewed by Rebecca5.0★Dec 2023

• "The property is great, right on the edge of Windermere Lake and by the shops and cafes in Bowness."

  We had stayed in the property some time ago and were really pleased that we could book it again. My son -who the holiday was for - knew the house, & because of his disabilities this was essential. The service from Sykes was poor. We asked Sykes to contact the owner and ask if we could have a Saturday to Saturday stay. Travelling in the UK is difficult on a Friday, Saturday is easier our journey would take 6-7 hours. Skyes refused point blank and told us if we wanted Saturday to Saturday we would have to pay two weeks rent,. We asked if we could book for 8 nights and leave on the Saturday, again told no we would have to pay for two weeks. The property was available either side of the week we wanted, so it should not have been a problem. We had paid a deposit on the house to secure it (outside their contact hours) Sykes would not return our deposit so we were trapped. So beware - there is no flexibility or customer support if you make a mistake or want anything slightly different.

  Thank you for your feedback. We were not informed by Sykes of your request and we do try and be flexible whenever we can, especially as you were staying out of the main season. We will cross check with Sykes if they can offer flexibility in future. Best regards Paul & Sue Property Owner

  Reviewed by Elizabeth4.7★Oct 2023

• "Our 2nd visit to the property."

  We love the location. Accommodation and facilities suits our party of 8 very nicely. Great to be able to park cars right outside. We will return!

  Thanks for your feedback - we look forward to welcoming you back in the future. Best regards Paul & Sue Property Owner

  Reviewed by David4.7★Aug 2023

• "This is our second stay in this home."

  The house is in the perfect location and is a great size for our our family to all be together. However, the place was covered in black dog hairs which did vacuum up after the going through the place 3 times. Also before bathing my Grandson we had to clean the bath as that was full of hair. I note from the visitors book that this has been mentioned before. Unfortunately this will mean I would not book again.

  Thank you for your feedback. We have had issues with the cleaning company and have escalated the situation through Sykes to address. We have also purchased another vaccuum cleaner that is left in the property and we have been doing more regular inspections whenever we can - although we are not local to the area. Our customers deserve to stay in a clean property and it is an issue of great frustration to us as owners. We have used your feedback directly. Hopefully you might give us another chance in the future. Best regards Paul & Sue Property Owner

  Reviewed by Deborah2.8★Aug 2023

• "Our stay was everything we were looking for and ticked all the boxes for a large group."

  The location was ideal and a spacious and comfy apartment. We will definitely be booking again.

  Thank you for your feedback - we are pleased it met all your needs. Property Owner

  Reviewed by Jo5.0★May 2023

• "We had a lovely few days staying at this property."

  Everything we needed was there and right in the centre of windemere. We would definitely book this property again and recommend it to anyone wanting to visit Windermere.

  Thanks for the review Anne Just to be accurate for other potential guests - the house is near the pier right on the lake at Bowness on Windermere - its not in the village of Windermere. Property Owner

  Reviewed by Anne5.0★Mar 2023

• "Upon arrival at the property at the stated time of 4pm we found that we couldn't access the property as the cleaners were still preparing the apartment."

  As 4pm is quite a late check in I would expect that we would be able to start our holiday at this time instead of having to sit in our car waiting for the cleaners to finish. Otherwise a very enjoyable, comfortable stay.

  Reviewed by Julie4.4★Feb 2023

• "Great apartment in a top spot."

  Thoroughly enjoyed our stay will definitely book again.

  Reviewed by Jane3.8★Nov 2022

• "This is large accommodation and centrally located."

  However it is on a very busy road, the road noise was so bad we had to shout over it to be heard. The rear balcony is filthy and has no seating. The glass on the main balcony had finger prints from previous guests' children. The garden is not enclosed so not good for dog owners or children. The pillows are very flat. The main bathroom shower temperature control is very poor and on constant hot. The bath panel needs cleaning. I would also suggest there are more windows that open in the master bedroom as the curtains block the open windows so no air can enter. Not great in the high temperatures we experienced. Not airer for washing.

  Hi Gaynor Thanks for your feedback. I am sorry that you found the road noisy but that is one of things we can't control as it reflects the fact that the property is right in the middle of Bowness near the piers. I will forward your comments on the balcony and the bath panel to the cleaning company. We have had a number of cleaning related issues over the past six months and both ourselves and Sykes have taken this matter up with the cleaning company as its an area which wish to improve on. The garden is not enclosed and not advertised as such, but there is seating at the front which is protected from the road by a gate. We have experienced a number of breakages on outdoor seating - which is why we have provided substantial furniture to the front at ground level, but we will take your comments on board. There is a washing line in the garage however we will act on your suggestion to provide an airer. Thank you once again for your feedback. Best regards Paul & Sue Property Owner

  Reviewed by Gaynor3.4★Jul 2022

• "There was plenty of space for 8 people in the property which was very good however we found the small fridge (which has a broken shelf) a little on the tight side with so many people needing fed!"

  Cooking pots were in excellent condition, which for me is such a huge bonus! (Often is self catering places pots can be a bit neglected!) Some elements of the property were dated and broken, for example the patio furniture was wobbly, the bbq was really dirty. The balcony and the balcony furniture could also do with a clean. Location is excellent, with eveything you need just a very short walk away.

  Hi Aga Thank you for your feedback. We have subsequently purchased a second fridge which is situated in the garage above the freezer. We appreciate that the built in fridge in the kitchen might be too small for 8 guests who are planning to eat in so hopefully that will not be a problem in future. We have also raised your concerns on cleanliness with the cleaning company regarding the balcony and the patio furniture. Thanks for pointing this out and we will try and ensure we hold the cleaning company to the correct standard. Best regards Paul & Sue Property Owner

  Reviewed by Aga3.4★Jul 2022

• "We have stayed at the Lake House many times over the years."

  Our only complaint is microwave is inadequate. It needs to be larger. The beds in the two twin rooms on the second floor and the ground floor room double are very poor and uncomfortable and need replacement. Otherwise this is a great house in a great location. Robert Crawford 07966 177728

  Hi Robert Thank you for your feedback. We have only owned the property for the last year and we are looking to improve the experience. We will definitely look at the microwave and get a bigger one. We will also look at replacing the mattresses in the near future too. I hope the next time you come back ypu will see the difference. Once again thanks for the constructive feedback. Best regards Paul & Sue Property Owner

  Reviewed by Robert4.4★Jun 2022

• "Location fantastic."

  Facilities in the property very good. Beds and bathrooms very clean and comfortable. Kitchen could be updated in the future as seemed dated compared to the rest of the property. Downstairs hallway not very clean on arrival but didn't effect our stay. Would return and recommend.

  Reviewed by Laura4.4★Dec 2021

• "The location of the house was perfect for our holiday and the general facilities were fine but there were a couple of issues."

  When we arrived, just before 6pm, 3 of the 8 beds weren’t made up, but this was rectified by the cleaners within an hour or so after a quick phone call. We found that the ground floor bedroom was cold overnight which was surprising in August. The lounge only comfortably seated 6 people, and the house was set up for 8, a couple of our party were either sat on dining room chairs or on the floor. The cleanliness of the property wasn’t as you’d expect in the current climate. The seal at the bottom of the shower screen leaked and was green-so hadn’t been cleaned this year at least. You could also clearly see finger prints in the doors so they also hadn’t been properly cleaned. As we couldn’t get access to the house before 5pm we expected the house to be spotless. Having said that, we had an enjoyable stay.

  Reviewed by Ann3.8★Aug 2021

• "Location and facilities were great."

  We arrived one hour after the allotted check in time and the cleaners were still cleaning the property. The cleaners said to us that they couldn’t hoover as there were parts missing. The ground floor and stairs between ground and floor one were particularly dirty. We raised with the maintenance number given, they said they would sort it out - it never was. Property floors were not clean which should be a minimum expectation.

  Reviewed by Andrew3.4★Aug 2021

• "First of all we have no issue with your company."

  We found you extremely helpful and very understanding! On our arrival the property had not been cleaned and the bedding and towelling had not been changed. Given the pandemic this was appalling particularly as we had 3 young hungry children with us! Outside of the property was particularly grim in that there was a skip and a pile of rubbish close by. This was most unappealing. Whilst the owner then organised cleaners to come to the property when they arrived they were rude and grumpy! Alongside this, the three bedrooms upstairs were extremely hot and there was only two working fans. Also, the kitchen was poorly equipped no serving bowls. Although the owner paid for our meal that evening he did not think that we should be offered any more than minimal compensation of £40. He did ask us what we thought would be adequate compensation when we suggested a figure he refused which left us feeling very awkward! So while the location was great, we would not recommend this property.

  Reviewed by Bridget2.5★Jul 2021

• "On a positive note, the location of the property was excellent."

  A stones throw away from the lake and bars / restaurants. On a less positive note we were not allowed into the property until after 17:00, despite being told access would be granted by 16:00. After travelling 4+ hours with two small children and a baby this was somewhat of an inconvenience. I understand that in the current situation (due to covid) extra care and attention is needed to ensure cleanliness, however this was not the case. Upon entry my family and I were shocked at the standard of cleanliness, especially when an extra hour was provided to carry out the cleaning. Clearly the residents previous to us had a dog in their company as almost ever carpet / laminate floor was thick with dog hair, which implies the floors had never seen a vacuum cleaner or mop. Also the lower shelf of the coffee table was thick with dust.......and again more dog hair.......which raises the question, were the surfaces cleaned? The living room window was filthy inside and out from what looks like dog nose marks rubbing against it. Furthermore we requested a highchair as my sister has an 8 month old baby. This was very kindly provided for us, however it had also clearly never been cleaned. Finally, numerous fans were provided which were welcomed as our weather was extremely good, however...yet again...they were thick with dust. So to conclude.....In the current environment I can forgive the fact that we could not get into the property until over an hour after initially informed. However when clearly very little or no cleaning has taken place this is not acceptable. I have no issue with allowing dogs to stay in holiday lets, but surely extra care and attention should be taken for cleaning up the inevitable mess that they leave behind? The providing of extra facilities such as highchairs and desk fans is great, but if you are going out of your way to provide these surely the should also be clean? On a final note, I did contact the cleaners directly and to their credit they did come fairly quickly to run a vaccum around the house. I would have happily done this myself but their was no vaccum cleaner on the premises. I hope you have found this feedback useful? Other than the cleanliness of the property our holiday was great. Kind regards

  Reviewed by Rory2.5★Jul 2021

• "A very smooth experience from initial booking, through to being informed of all details along the way."

  The property was very clean and comfortable and met all our needs. There were even fans in the bedrooms, which is the first time we’ve experienced this! Bravo to the owners! The only slight fly in the ointment was that having been told that we could enter the property from 4 pm, we arrived at 5pm, to find that the cleaners were still there and as a result, there was nowhere to easily park up and wait. They seemed surprised when we arrived!! They said they’d be approx 15 mins if we wanted them to mop the floors. Seeing as the floors are all laminate, I doubt that 15 mins would have sufficed? We returned at 6 pm. I know it sounds picky but after a 5hr journey, it was a tad frustrating. All in all, a very enjoyable stay in a very nice property. Very conveniently located too.

  Reviewed by Stephen5.0★Jun 2021

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