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"I paid a lot of money to have a relaxing break in this cottage, instead I spent 2 days of my 5 day break dealing with a fly infestation, cleaning all round the door frames where the flies had been living."
According to your own visitors book you have known about this issue since 2016 and done nothing about it.
Absolute charlatans
I have spoken to Lakelovers about your comments.
Lakelovers have told me that you reported the issue with the flies on the second day of your stay (Saturday 26th October) and that a member of their maintenance team visited the cottage on the same day to kill and clean up the flies. Lakelovers also informed me that they had not heard from you about any further problems with flies during your stay.
It is very common for flies to gather in the recesses of the window and door frames of properties in the area as autumn turns to winter. As you note we are aware of the issue but it is not correct, as you say, that we have done nothing about it. Unfortunately we are unable to control the natural behaviour of flies as they seek a warm, sheltered spot to see out the winter but we do regularly spray the window and door frames with fly spray and sweep out all of the insects that have gathered in the frames.
I am sorry that you feel that the issue spoilt your holiday but I feel that Lakelovers responded promptly when you raised the issue with them and, as they heard nothing more from you about the issue, that they acted reasonably in thinking that the issue had been resolved to your satisfaction. I have offered you a goodwill gesture to make up for the inconvenience that you suffered but I understand from Lakelovers that they have not heard from you about this either. Please contact Lakelovers if you wish to accept the offer and they will sort this out for you.
Property Owner
Reviewed by Neil1.3★Oct 2024
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"Superb cottage."
Our dogs loved the enclosed gardens. Had a excellent meal at the Mason Arms...just 1 mile away. Definitely will be booking again
Reviewed by Audrey5.0★Jul 2024
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"Great area, lovely property."
The cottage could have been cleaner - maggots on the floor in the kitchen behind the door. Kitchen and showers are in need of a deep clean.
Sock left on the floor of bedroom when we had arrived.
Thank you for taking the time to leave feedback.
We are sorry to hear of the issues that you experienced with the cleanliness of the property. I would like to add that had you made us aware of the issues during your stay, we would have happily attended to resolve.
We take all comments on board, and will pass them on to the relevant teams.
Thank you
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Deborah4.1★Jul 2024
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"Beautifully clean cottage with a well stocked kitchen in terms of crockery & utensils etc."
could do with oven gloves. Loved that the garden was large & enclosed which was great for the dogs. Magnificent views & lovely pub within walking distance.
Reviewed by Alison5.0★Jun 2024
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"We had a lovely week at the cottage."
It was clean, comfortable and well equipped with everything we needed. Plenty of room for two families with two dogs. A large safe garden and a variety of sitting areas inside and out. Beautiful countryside, wildlife and walks. Excellent eateries within a short distance. Fine meal at The Brown Horse Winster, and an excellent breakfast at Low Sizergh Barn cafe on the way home. Interesting visit to Stott’s Bobbin Mill. Very impressed that a failing smoke alarm was attended to within an hour of our report so peace reigned again! A really enjoyable time, thank you.
Reviewed by Sue5.0★Oct 2023
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"Great house, the 2nd time we’ve stayed there - only this time with our children (4 and 7 yrs) so a slightly different set of needs."
The garden/outdoor space was superb being large and totally enclosed. The house had everything we needed, apart from (due to the great weather last week) a barbecue! Two pieces of feedback would be that (even in the hot weather we had) the lounge was quite cold in the evenings so we needed to light a fire. Not a lot that can be done about that though, I guess that’s why there’s a fire place(!). But in light of not wanting to put the whole house heating on perhaps an electric heater of some description could be provided to save the mess and pollution of a fire? Secondly we all found the beds too firm. I realise the irony that recent feedback for the property stated they were too soft and that new mattresses had been purchased…….can’t please everyone I guess! Maybe a topper on each bed would help satisfy the masses? That’s the only two slight issues I can think of, other than that no problems at all - we would all stay there again in a flash. The location is also great, we ate at all the pubs within a 5 miles radius over the week and did several walks from the property. We found the maps provided for this very useful, particularly as we managed to leave ours at home!
Thank you for your kind comments, we are so pleased to see that you enjoyed your stay.
We take all comments on board. We do find that beds are down to personal preference.
We hope to welcome you again.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Tim4.4★May 2023
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"The team at Sykes were exceedingly helpful in sorting out our stay, Especially after there was an issue with our original booking from the vendors side."
Thanks for a great holiday. It was stress free and more than described. Have already recommended to friends.
Thank you for your comments, we are pleased to hear that you had an enjoyable stay.
We hope to welcome you again soon.
The Lakelovers Owner Relations Team
Property Owner
Reviewed by Roz5.0★May 2023
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"Firstly we really enjoyed our stay, the location is superb for walking and wildlife!"
The cottage was very well laid out with plenty of room for 6 people. The only reason it didnt get 5 stars was the mattress wasnt great and one time I used the shower it went cold for some reason. Also I think the front outside lightbulbs need changed as they didnt seem to work at all on our stay.
Reviewed by Alex4.4★Dec 2022
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"Fantastic property."
Beautiful view and great garden which dogs loved. The cottage was clean and well equipped. The option of a welcome pack such as milk , tea, coffee ,bread , jam bottle of wine for arrival would be great. Happy to pay for it as would mean that no need to rush straight to shop. Also some board games ,cards etc
Reviewed by Karen5.0★Aug 2022
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"Lovely cottage, a real home from home."
The large secure garden is perfect for dogs to have a great run around and the view is amazing.
The only minor negative would be that the mattresses in both of the double bedrooms could do with updating.
Reviewed by Andrew4.4★Aug 2022
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"Overall we really enjoyed our stay."
The cottage is in a lovely location, and was very clean and well equipped and maintained.
There were a couple of minor things that we found irritating however.
On arrival we found there were no spare toilet rolls or kitchen bin liners so we needed to make a trip to buy these the next day
Reviewed by Steve3.8★Jun 2022
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"This was our second stay here and we had another wonderful week."
The cottage is very well equipped, spacious, comfortable and clean. We love the location and the views and it’s a great place to stay whatever the weather. Our dog loves the garden and the nearby walks. It was lovely to be able to walk through the fields to one of the local pubs.
Reviewed by Alison5.0★May 2022
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"This is our second Christmas that this wonderful cottage."
Couldn’t recommend it enough. Warm cosy fire for the evenings and an extremely well equipped kitchen. There are three excellent pubs with in walking distance. Bring a torch. We will definitely be back.
Reviewed by Paul4.7★Dec 2021
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"Another great stay at Great Hartbarrow."
Reviewed by Terry4.7★Nov 2021
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"This was a lovely property, well equipped and very comfortable."
There was 4 adults and two dogs, but we had lots of space to do our own thing. It was great that is had two sitting areas with a TV, which meant we could watch different things at night. The garden was really beautiful with views to die for. We did have at least 3 sunny days, which is great for an Oct stay. It meant we were able to sit outside and read, talk drink and just enjoy the quiet setting. We did go for a meal at the Mason Arms and it was very good quality and would have went back again if we could have got booked, but it was very popular. Never mind we made the best of the cooking facilities, after a visit to the Plumgarths Farm Shop, where we bought lovely meat, veg and of course the famous sticky toffee pudding. We would definitely go again. Then the lovely owner posted our dogs leads back to us, after we left it behind, which was extremely thoughtful Thank you for a lovely stay
Reviewed by Sonia5.0★Oct 2021
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"Beautiful Cottage with an incredible view."
Well maintained and very clean. Every utensil possible in the kitchen - a real home from home. Loved our stay here and will be back
Reviewed by Joanne5.0★Sep 2021
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"Peaceful location, very clean and tidy property, large bedrooms with en-suite, modern kitchen with lovely underfloor heating, great wood burning stove."
..would recommend to others..
Mr HolmesOct 2019
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"Lots of space for the family to spread out."
Nice walks from the door. Great views. Good outside space greatly enjoyed by our dog. Well equipped.
Mr ScottJul 2019
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