The Haven

17 Customer Reviews

• "Had a lovely stay the only downside was there wasn’t a Christmas tree and we ..."

  Had a lovely stay the only downside was there wasn’t a Christmas tree and we had little children with us The location was great right next to restaurants and bars Would recommend it to my family and friends

  Reviewed by Jennifer5.0★Dec 2024

• "There were leaks in both living room and top floor bedroom so both rooms couldn’t be used."

  Heating broke several times in our 3 day stay had engineer out once on morning was broke again by night and couldn’t get anyone to come back. Hot water also went off. House was lovely decorated nice hot tub was small for the size of the house but due to the issues we faced and the fact we still haven’t had it rectified by the home owner or Sykes I wouldn’t stay again

  Reviewed by Laura2.2★Nov 2024

• "The Haven is a beautiful 4-storey property perfectly situated in central Windermere."

  Our party consisted of 5 adults and 4 children, we were delighted with the amount of space and facilities available to us during our stay, specifically the multiple bathrooms and brilliant entertainment space in the cellar, where we could watch films, play pool and relax of an evening. The property and its neighbour next door used to be one guest house. My only feedback is that due to the properties being not separate and renovated you can, at times (not significantly) hear noise from the adjoining house. This didn’t impact us at all during our stay however. I’d highly recommend, the house was immaculate on arrival, looking exactly how it did on the photos online and is really tastefully decorated to a very high standard.

  Reviewed by Loraine4.4★Oct 2024

• "Heating was not working Not enough utensils for 10 people"

  Thank you for taking the time to leave your feedback. We take all comments on board. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Shailesh4.1★Aug 2024

• "The only thing would be more kitchen utensils, cutlery and glass wear for a big group it was hard to sort things out at meal times when we didn’t have enough things."

  Couple more baking trays and larger bath towels. Otherwise the house was amazing, beautifully done out. Perfect house for a weekend away. Thank you

  Reviewed by Sophie5.0★Jun 2024

• "Kitchen equipment was poor, very basic, items incomplete, saucepan handles loose, no non stick pan, I had to buy one."

  An unbelievable amount of glasses but no cupboard or drawer space for food. Fridge and freezer were not the temperature they should have been even on the highest setting. The jacuzzi had to be vacated because it made the occupants have breathing issues and had a terrible smell, this had to be sorted. I contacted you on the Saturday, you said the owner would be out to fix it out no one came until Monday. Parking outside the property was fraught as COTTAGES.COM used the street as their own business carpark, parking not only company vehicles but privately owned vehicles every day. They left a company car permanently parked outside our property. The heating was supposed to come on at set times but it went off at 10am and we had to boost regularly to get it to come on later in the day. The jacuzzi maintenance arrived at the property on the morning we were leaving at approx 8.45am, filling the yard access to the gate with multiple obstructing pipes and hoses which meant we had to clamber over these to remove the rubbish bins from the property. The TV in the living room kept freezing and the Remote control was extremely ineffective. The bottom bed sheets on each bed were not the extra deep kind required so the corners just kept rolling off and had to be remade every day, the mattresses were very heavy and made the task even more cumbersome. There were no logs supplied despite it saying so in the listing. Pool playing was difficult in the space provided and the rooms did not contain enough seating for the whole party to sit together. Lovely house, clean, WiFi great, tv in games room awesome, location great except for parking issues, but poorly equipped kitchen and details listed above mean that for me it's not worth the premium price paid.

  Thank you for taking the time to leave feedback. We take all comments on board, and will be looking into the points raised. Thank you The Lakelovers Owner Relations Team Property Owner

  Reviewed by Joanne3.1★Jan 2024

• "We had a lovely family holiday."

  Everything we needed in the kitchen to make our meals the games room was amazing we didn’t see the children they were there playing either snooker or games. The only issue we had was the rain pouring down over the front door due to a bad leek .There was also a leek in the top bedroom when it rained.

  Reviewed by Gillian4.4★Dec 2023

• "What a wonderful place to stay highly recommend The Haven great location, lovely decorated the photos dont do it justice."

  Will definitely book again.

  Reviewed by Lynn5.0★Dec 2023

• "The front top bedroom was quite cold."

  Water cascaded from the front gutter over the entrance doorway in the rain. This was also noisy when trying to sleep. There was no starter pack provided for the wood burner. We struggled a little with the heating timer and it seemed to come on at odd times. Everything else was really good, very well equipped kitchen plenty of towels and lots of space. we really enjoyed the hot tub and pool table.

  Reviewed by David5.0★Nov 2023

• "Liked the property and great location but for the price there were too many things wrong."

  The hot tub was tiny and cold on arrival and couldn’t be used until the following day. No welcome information about how to use things, what we needed to do when we left etc. some of the bedding and towels were dirty on arrival, I called to asked for replacements and they happily Said they would send clean ones but they didn’t turn up for two days. We had a leak through the ceiling in one of the main bedrooms with water rolling down the walls. The hot tub is tiny for the size of the apartment and the garden furniture although we didn’t use it was broken. Finally the walls are literally paper thin. Not sure if this used to be one house with next door but I could hear every word being spoken by the people in the adjoining apartments! Was also advised we would get some compensation for our issues but nothing yet

  Thank you for taking the time to provide this feedback. We feel that the pictures of the hot tub online are representative of it's size. Hot tub requirements mean that the water is changed on the day of guests arrival in order to ensure it is clean and safe, meaning that water needs to subsequently warm up. I have looked and can see that departure instructions were sent to your booking email address. The housekeeping team will review the errors that occurred during your stay. We are glad that you liked the property and what the area has to offer. Lakelovers Owner Relations Team Property Owner

  Reviewed by Lee3.1★Oct 2023

• "Beautiful house luxury surroundings made our family reunion superb!"

  Thank you

  Reviewed by Joan5.0★Oct 2023

• "We had a great stay!"

  Really comfortable and clean, mostly had everything we needed but just a few things that would've helped. A full length mirror, the front bedroom doesn't have a mirror at all. A caffetier and a tea pot would be super helpful. Loved that everyone had a hairdryer, all the communication was helpful and the booklet with local walks was very handy. Thank you.

  Reviewed by Jessie4.1★Jun 2023

• "We booked The Haven for a week stay in Lake District ."

  The House was perfect for our group with homely feelings. We loved every moment there from enjoyment at meals on kitchen table to relaxing evenings in TV room and hot tab after day outings. Definitely will book via Sykes in future.

  Thank you for your feedback. We are glad you enjoyed your stay with us and all the extras your property had to offer. We hope to welcome you again soon. The owner relations team - Lakes Cottage Holidays Property Owner

  Reviewed by Sohail4.7★Jun 2023

• "A beautiful property exactly as advertised."

  It made a great base for our group of girls for a reunion/wedding party. All of us would return to The Haven for a longer stay in the future.

  Reviewed by O5.0★Mar 2023

• "Really nice house all the party enjoyed stay would definitely go back"

  Reviewed by Dennis5.0★Feb 2023

• "Fabulous house, lots of space and finished to a high quality."

  Little things which would make a big difference would be some sharper kitchen knives and more serving dishes. We would definitely recommend this property.

  Reviewed by Charlotte4.1★Aug 2022

• "Beautiful property with quality fixtures & fittings."

  Warm & cosy house with very comfortable beds with TVs in every bedroom. Plenty of fluffy towels, toiletries and hot water. Lots of hanging space in wardrobes and for coats and boots in hallway & kitchen. Games/cinema room was a lovely feature especially for the children and had additional storage and an extra toilet. The hot tub proved to be very popular. The Haven is in an excellent location for shops & restaurants. Parking is always at a premium in Windermere but we generally managed to park near to the house. As we were the first guests in the property there were some teething problems but these were quickly resolved by the owner. Thoroughly enjoyed our stay!

  Reviewed by Robert5.0★Apr 2022

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